QASP-Pool_Managment_Services-FBO-Rev3-Apr17.pdf

QUALITY ASSURANCE PLAN

FOR

POOL MANAGEMENT SERVICES

11 FSS/FSC

Date: 10 April 2017

Revision #3

1. Objective. The Pool Management Services contractor is responsible for providing certified lifeguards and aquatic facility management oversight per commonly accepted industry practices:

a. Services are to be rendered at the Base Swimming Pool Operation located at 1353

Arkansas Road, Joint Base Andrews, MD 20762, from 1 May through the end of the pool season annually, in accordance with the Performance Work Statement (PWS). The pool is a 25 meter pool with a diving board and well. The facility also has a Splash

Park with no lying water, but must be guarded to ensure there is no climbing permitted on structures.

b. Personnel resources committed are to include 1 Pool Manager, 1 Assistant Manager, 2

Full-Time Lifeguards, 1 Part-Time Lifeguard on duty during Pre-Summer and Summer

Operating Hours and 1 additional Lifeguard on duty to support Memorial Day, 4th of

July and Labor Day Holidays (if the holiday falls on a Monday, the recognized holiday will take place on a Monday, unless told otherwise by the Director or Representative).

c. Aquatics Fitness Program is 10:00 a.m. to 11:00 a.m.; one guard on duty will support this activity during this timeframe. Lap Swim is 11:00 a.m. to 12:00 p.m.; two guards will be on duty to support this activity during this timeframe.

d. Hours of Operations. The official pool opening is the 4th Saturday of May each year.

Pre-Summer Operating Hours Summer Operating Hours

Monday Closed Monday Closed

Tuesday Closed Tuesday 10:00 a.m. - 6:00 p.m.

Wednesday Closed Wednesday 10:00 a.m. - 6:00 p.m.

Thursday Closed Thursday 10:00 a.m. - 6:00 p.m.

Friday Closed Friday 10:00 a.m. - 6:00 p.m.

Saturday 10:00 a.m. - 6:00 p.m. Saturday 10:00 a.m. - 6:00 p.m.

Sunday 10:00 a.m. - 6:00 p.m. Sunday 10:00 a.m. - 6:00 p.m.

Memorial Day 11:00 a.m. - 6:00 p.m. Memorial Day 11:00 a.m. - 6:00 p.m.

4th of July 11:00 a.m. - 6:00 p.m. 4th of July 11:00 a.m. - 6:00 p.m.

Labor Day 11:00 a.m. - 6:00 p.m. Labor Day 11:00 a.m. - 6:00 p.m.

e. The Outdoor Recreation Director based the personnel required to safely manage the site upon the anticipated peak bather load. If peak bather load is exceeded the Outdoor

Recreation Director and Contractor will work closely to increase guards on duty. The contractor maintains the right to limit access to the pool if the bather load exceeds the guard ratio. The Outdoor Recreation and Director will work closely together to decrease guards if the bather load is less than anticipated.

2. Multi-Functional Team (MFT) Goals.

a. Cost Savings. Savings will be made by properly administering the service contract and the management of the facility.

b. Efficiencies. Improved capability to maintain staffing levels over NAF secured employees due to enlarged personnel pool of commercial contractor.

3. MFT Roles and Responsibilities.

a. Contracting Officer (CO).

i. The CO is the only individual authorized to enter into, administer, and/or terminate contracts and make related determination and findings.

ii. The CO is the only individual that is authorized to delegate (delegation must be in writing) specific contract administration duties to other individuals. This includes the COR.

iii. The CO ensures oversight and control of contracting actions.

b. Contracting Officer’s Representative (COR).

i. COR shall be required to accomplish CO and/or Quality Assurance Program

Coordinator contract specific training prior to award.

ii. COR will monitor the contractor’s performance in accordance with this

Quality Assurance Surveillance Plan, evaluate the contractor’s performance and report the results in a monthly report, citing contractor deficiencies and providing specific details of each deficiency cited. COR will note and document acceptable and unacceptable performance.

iii. COR shall maintain a surveillance folder/binder containing a copy of this

Quality Assurance Surveillance Plan, along with surveillance reports, contract documents, correspondence and shall submit to CO monthly contractor performance ratings of Excellent / Satisfactory /Marginal/ Unsatisfactory.

iv. COR shall submit surveillance reports to the CO for review and maintain copies of all documents until contract is terminated or expires.

c. Contractor

i. The contractor shall control the quality of supplies or services.

ii. The contractor shall tender to the government for acceptance only those supplies and services that conform to contract requirements.

iii. The contractor shall provide and maintain an inspection system or program for the control of quality that is acceptable to the government.

4. Strategy, Methods, and Tools for Assessment.

a. Strategy. Assess and manage contractor performance, in accordance with the

Services Summary.

b. Assessment Methods.

i. Complaints. The contractor shall make and forward a copy of all complaints to the government appointed Contracting Officers Representative regarding customer service, safety standards, contract management, resourcing along with other unidentified aspects. The COR shall not consider the service completed until all deficiencies have been corrected.

ii. Periodic Inspections. All inspections will be no-notice inspections.

iii. Reviews. This will include copies of the original filled-in-inspection sheets and contractor produced tracking report on inspection outcomes.

c. Services Summary with Assessment Methods.

Performance Objectives PWS Reference Performance

Standard

Performance

Thresholds

Assessment

Method

1. Conduct pool management operations, to include pool testing

(chlorine level) and sanitation requirements.

- Article I, Lifeguard section, para. 7(j)

- Article I, para.

12(g)

Accurate

98% of the time.

Accurate 98% of the time.

Observation and review of reporting documents

2. Qualified lifeguards will be strictly adhere to safety requirements related in relation to facility patron occupancy.

- Article I, para. 1, 3, and 4

- Article I, Lifeguard section, para. 7(a) through

(i).

Accurate

100% of the time.

Accurate

100% of the time.

Observation and review of reporting documents

5. Management Approach. The government will periodically evaluate the contractor’s performance through unannounced inspections at the facility during and outside of operational periods. The government representative will evaluate the contractor’s performance through these intermittent inspections. The government will review utilization and daily activity report data compiled by the contractor on a daily basis. Frequency of inspections may increase if deemed appropriate because of repeated failures discovered during quality control inspections or because of repeated customer complaints. Likewise, the government may decrease the number of quality control inspections if performance dictates. The government will also receive and investigate complaints from the end customer. The contractor shall be responsible for initially validating customer complaints. However, the government representative shall make final determination of the validity of customer complaints in cases of disagreement with customers.

CHRISTOPHER WHITENER, GS-12

Chief, Community Services Flight 1st Ind, Office Symbol

NAME, Rank, USAF Legal Office Title

2nd Ind, Office Symbol NAME, Rank, USAF Budget Office Title

3rd Ind, Office Symbol

NAME, Rank, USAF Contract Administrator

4th Ind, Office Symbol

NAME, Rank, USAF Contracting Officer

5th Ind, Office Symbol

NAME, Rank, USAF Quality Assurance Program Coordinator