Exhibit_F_-_Monthly_Navigation_Report.xlsx

This document is a monthly navigation report template from the Human Services Department (HSD), specifically focused on tracking client service interactions and program utilization. The report appears to be for fiscal year 2025, covering monthly data collection from July through September, with placeholders for subsequent months. The report is designed to track various methods of client contact (in-person, phone, email/text, kiosk/tablet) and service requests across multiple program categories including LIHEAP, LIHWAP, ERAP, SSBG, STCS/TANF, NHN, CSBG, and Assurance 16 programs.

The report captures detailed metrics on client service interactions, including approved and denied applications, unserved clients, and service requests. Key data points include total client contacts (ranging from 1,600-1,977 per month), contact methods, service categories, and referral types. The navigation report breaks down interactions by method of contact, service types requested (such as utility assistance, housing assistance, crisis intervention, transportation, and case management), and tracks both internal agency resources and external referrals. The document includes a comprehensive instructions section explaining each data field and reporting category, suggesting this is a standardized tracking tool for human services program performance and client engagement.