CTR075530_Exhibit_F_Monthly_Navigation_Report.pdf

This document is an Exhibit F PBI (Performance-Based Indicator) Reporting Template, which appears to be a standardized reporting form for social service agencies. The template is designed to track various methods of contact, service requests, and assistance types across multiple program categories including LIHEAP, LIHWAP, ERAP, SSBG, TANF, and other social support programs. While no specific agency or state is filled in on this template, it is a blank form ready for data entry.

The reporting template captures detailed metrics across several dimensions, including contact methods (in-person, phone, email/text, kiosk/tablet), service request types (households in crisis, utility assistance, housing assistance, special needs, food, transportation, case management), and additional categories like weatherization, energy education, and energy advocacy. The form allows for tracking approved, denied, unserved, and self-served interactions, providing a comprehensive overview of social service program interactions and outcomes. The template appears designed to help agencies systematically record and potentially report on their service delivery performance across multiple social support programs.