Exhibit_E_-_Customer_References.xlsx

This is an Exhibit E Customer References form for Bid #26-074-RFP issued by the City of West Sacramento Police Department in California for a Law Enforcement Records Management System (LERMS) and Automated Field Reporting (AFR) solution. The file is structured as a template requiring bidders to provide customer references demonstrating prior implementation experience with similar systems. Bidders must identify reference agencies, specify the RMS product name and version implemented, document the RMS go-live date and NIBRS/CIBRS cut-over date, and provide quantitative data on system adoption including the number of RMS end users, patrol field reporting/access users, total employees, and sworn personnel. Each reference entry requires contact information including the reference person's title, email address, and direct phone number to allow the City to verify the bidder's experience and capability to deliver the requested LERMS/AFR solution successfully.

The document serves as a critical evaluation tool for assessing bidder qualifications and track record in implementing comparable law enforcement technology systems. By requiring detailed customer references with specific implementation metrics and verifiable contacts, the City can evaluate vendor experience, system performance outcomes, and organizational capability to support the West Sacramento Police Department's stated objectives of improving data quality, reducing administrative workload, enhancing investigative capability, and supporting long-term operational and analytical needs. The reference information enables the City to conduct due diligence through direct communication with existing clients regarding system functionality, support quality, and implementation success.