Exhibit_B_-_Performance_Record.pdf

This is a Performance Record Assessment document for the City of Phoenix's Evaporative Cooler Maintenance and Repair contract, monitored by the California Department of Corrections and Rehabilitation (CDCR). The contract encompasses maintenance and repair services for evaporative cooling systems, with a commencement date on or about January 18, 2027, and an initial term of three years with two optional one-year extensions exercisable at the City's discretion. The Statement of Work references sections 3.5, 3.6.5, 3.6.7, 3.6.11, 3.6.12, 3.6.17, 3.7.1, 3.7.2, 3.7.3, and 3.8, which establish specific performance requirements and timelines for service delivery.

The contractor must meet several defined performance metrics and service schedules, including responding to CDCR notifications within one hour with an estimated arrival time, maintaining sufficient repair parts and equipment for routine service, using only OEM or equivalent replacement parts, maintaining clean premises by removing rubbish and debris, and providing quotes for cooler or wet section replacement work. The contractor is required to complete Spring startup service between January 1 and March 1, mid-season maintenance between June 1 and July 31, and fall shutdown service between November 1 and December 31. Additionally, the contractor must use and complete a cooler checklist at each scheduled visit and email the completed checklist to CDCR within two business days. Performance is assessed against three rating categories: Completed per contract, Completed with deficiencies, and Not Completed.