Exhibit_A_Scope_of_Work_IFB.pdf

Foreign Language Services

PR269006

EXHIBIT A

SCOPE OF WORK

1. GENERAL SCOPE

Contractor agrees to provide Foreign Language Interpretation, Translation, Virtual and Telephonic services for individuals and staff at Porterville Developmental Center (PDC). The Foreign Language Interpreter(s) provided by the Contractor and assigned work at the facility shall carry out their assignments in accordance with policies and procedures of the facility, state laws, rules and regulations, and in accordance with the direction of PDC’s Project Representatives.

2. PROJECT REPRESENTATIVES

The Project Representatives during the term of this Agreement will be:

Porterville Developmental Center

Individual Services

Staff Services

Medical Services

Name Phone Number Email

3. INTERPRETER’S SUMMARY OF DUTIES

The Contractor shall be responsible for providing Foreign Language Interpretation services for individual’s court competency classes, conferences, testing, on-grounds medical appointments and any other services where interpreter services are needed.

Contractor shall provide Foreign Language Interpreters that are proficient in interpreting the requested language to and from English and will also retain a valid and current certification of any of the following:

• Certificate of Interpretation

• Certificate of Translation and Interpretation

• Comprehensive Skill Certificate

Contractor shall provide proof that each Interpreter who will provide services to PDC is certified by submitting a list of Foreign Language Interpreter names along with a legible copy of each Foreign Language Interpreter’s current certification and membership cards.

4. SUPERVISION AND DIRECTION

The Foreign Language Interpreter(s) shall be under the direction of PDC’s Project Representatives or their designees and given their assignments one (1) week in advance.

The Foreign Language Interpreter(s) shall participate in any of PDC’s safety measures or programs as may be required by PDC. This includes attending all related training or orientation to be scheduled by PDC. Foreign Language Interpreter(s) will also be required to abide by all polices related to professional conduct while in contract.

5. INTERPRETATION SCHEDULE

Contractor shall provide Foreign Language Interpreter(s) up to, but not more than 40 hours per week, for up to 52 weeks, per Foreign Language Interpreter, as requested by PDC’s Project Representative(s). Foreign Language Interpretation services shall be provided during the hours of 8:00 a.m. to 7:00 p.m. Monday through Friday excluding recognized State holidays. The Foreign Language Interpreter(s) shall report to PDC’s Program Unit Supervisor upon arrival or departure to sign in and out of the facility prior to leaving grounds. The Foreign Language Interpreter(s) will not perform services after hours, on weekends, or holidays without the express written consent of PDC’s Project Representative(s), or their designee.

6. COURT COMPETENCY CLASSES

Court Competency classes are held Monday through Friday, from 8:30 a.m. to 3:30 p.m. Individual’s class schedule will be determined by PDC’s Project Representative. Depending on coverage, Court Competency classes are subject to change.

7. VIRTUAL INTERPRETATION

Foreign Language Virtual services shall be provided by Contractor upon request from PDC’s Project Representative(s) or their designees.

Contractor/Interpreter(s) will be given a 48-hour notice in which to set up and prepare for the virtual interpretation session. In case of immediate need, PDC reserves the right to provide less than a 48-hour notice.

8. TELEPHONIC INTERPRETING SERVICES

Foreign Language Telephonic Interpretation services shall be provided by Contractor upon request from PDC’s Project Representative(s) or their designee.

Contractor/Interpreter(s) will be given a 48-hour notice in which to set up and prepare for the telephonic interpretation session. In case of immediate need, PDC reserves the right to provide less than a 48-hour notice.

9. TRANSLATION SERVICES

Foreign Language Translation services shall be provided by Contractor upon request from PDC’s Project Representative(s) or their designee. Translation services will be scheduled at a time and frequency mutually agreed upon between Contractor and PDC’s Project Representative(s) or their designee. All documents must be received between the hours of 8:00 a.m. and 4:30 p.m., Monday through Friday. When shipping is not available, to meet turnaround deadline, Contractor must utilize an overnight courier service. All turnaround times given by PDC’s Project Representative(s) or their designee must be met. If the scheduled turnaround time cannot be met, Contractor shall notify PDC’s Project Representative at least 24 hours in advance.

10. INTERPRETER IMMEDIATE REMOVAL

PDC may immediately remove any Foreign Language Interpreter for any lawful reason that it deems adequate, provided they shall first consult with the Contractor. However, if PDC determines that the continued participation of said Foreign Language Interpreter would pose an immediate threat to an individual or the facility, PDC shall immediately remove the Interpreter from PDC grounds prior to consulting with Contractor.

11. EMERGENCIES

Contractor must be capable of providing emergency interpreting, translation, virtual and/or telephonic services with 24-hour notice.

12. CANCELATIONS

PDC shall provide at least 24 hours’ notice of any cancelation. Contractor shall not bill for canceled services. Contractor shall be paid for scheduled hours of service when PDC cannot provide 24-hour notice.

13. SUPPLIES

Contractor will be responsible for all labor, tools, materials, equipment, non-consumable supplies, and every other item of expense necessary to perform services within this agreement.

Contractor understands and agrees that PDC reserves the right to limit or restrict the equipment, including but not limited to, tools and communication devices that the Foreign Language Interpreter(s) affiliated with this Agreement may bring on grounds. Upon notice by PDC, Contractor shall comply with all such limitations and restrictions.

14. TRAVEL COMPENSATION

Contractor shall be responsible for all transportation, travel and per diem expenses. PDC will only pay for actual hours worked.

15. BREAK SCHEDULE

After 5 (five) hours of work, the Foreign Language Interpreter is required to take an unpaid lunch break of at least one-half hour. In the event two (2) Foreign Language Interpreters are working the same job, each must relieve the other for an unpaid lunch break. At no time shall the Foreign Language Interpreter work through lunch or charge time for a “working lunch”.

16. QUALITY ASSURANCE AND FINANCIAL AUDITS/REVIEWS

PDC may monitor and evaluate services provided in fulfillment of the requirements of this Agreement to determine if PDC’s standards and departmental policies and procedures are being maintained. Such monitoring and evaluation may occur on a regular cycle or as deemed necessary by PDC’s Project Representative or their designee. PDC retains sole and absolute discretion in determining any such evaluation schedule

If it is found that any party fails to perform or is physically or mentally incapable of providing services as required by the Agreement, then that party shall not perform services for PDC. Payment shall not be provided for services deemed unacceptable by PDC’s Project Representative or their designee.

17. CONTRACT EXTENSION

If necessary, to maintain continuity of care for the residents of the Porterville Developmental Center, the State retains the option to extend the contract for up to one (1) year extension at the same rates as proposed in the solicitation.

18. TERMINATION

PDC may terminate the Agreement pursuant to section 7 of Exhibit C if the

Contractor or its subcontractors fails to comply with a federal, state, or local law and the noncompliance, based on the facts and circumstances, shall constitute a material breach of this Agreement under California law.