EXHIBIT A - SCOPE OF SERVICES.pdf

Maintenance Service Contract – High Density Storage Machines (Vertical Lift and Carousels)

Metro Divisions: 1, 3, 7, 8, 9,10, 11, 13, 14, 15, 16, 20, 21, 22, 24, & 64

Statement of Work (Dated 07/22/2026)

Part 1 – General

• Description and background - the project will support the ongoing preventative maintenance and repair of high-density storage machines located across Metro’s warehouses and storerooms.

• The preventative maintenance and repair services provided by the vendor will be specific to specific models/brands of high-density storage machines at Metro.

• The Vendor shall be an original equipment manufacturer (OEM), an OEM-authorized service provider, or otherwise be expressly authorized by the equipment manufacturer to perform maintenance, repairs, and replacement of components on the high-density storage equipment. Upon Metro's request, the Vendor shall provide written documentation demonstrating its authorization to service the equipment.

• The vendor will work with Metro’s Logistics as well as the Facilities Maintenance group to coordinate corrective and preventative maintenance of the high-density storage machines as requested. (Prior approval required by the Metro Project Manager, Logistics Manager or higher-level authority prior to services rendered.)

• The vendor shall notify and obtain approval from the Metro Project Manager, Logistics Manager or higher-level authority prior to performing corrective and preventative maintenance. The vendor will not be paid for any unapproved corrective maintenance.

• The vendor shall provide original equipment manufacturer (OEM) parts for all preventative and corrective maintenance of these machines when possible. The use of non-OEM parts will require prior approval by the Metro Project Manager/Logistics Management.

• The vendor shall provide documentation concerning but not limited to operating manual, schematics, technical documents and training documents.

Part 2 – Scope of Work The scope of the service contract shall include, at a minimum:

• Preventive maintenance performed in accordance with the manufacturer's recommended maintenance schedule.

• The vendor shall be able to provide on-site service at all Metro locations.

• Upon approval by Metro Logistics Management, corrective maintenance, including labor, replacement parts, travel, and emergency repair services required to restore equipment to normal operating conditions.

• The vendor shall be able to perform preventative and corrective maintenance on all of the High-Density Storage Machines at the contract locations. None of the machines are under warranty.

• The vendor shall be available during normal working hours and as needed 24 hours a day, 7 days a week and 365 days each year.

• The vendor shall be able to source and use OEM manufacturer parts when possible. The use of non-OEM parts requires prior approval by the Metro Project Manager, Logistics Manager or higher-level authority.

• The vendor shall provide a spare parts list to Metro for the top 25 items with the highest failure rate, Mean Time Between Failures (MTBF) and useful life.

Part 3 – System Support

• The vendor shall provide on-site visits to Metro locations where the high-density storage machines are located.

• One visit to a location that has more than one (1) machine constitutes one (1) visit. Metro will NOT be charge “a visit” for each machine at one site.

• All requests for service shall be initiated by Metro's designated Facilities Maintenance staff, who will provide any necessary technical information. Prior to any repairs or costs, Metro’s Project Manager, Logistics Manager or higher Authority must review the quote and provide the approval.

• Repairs/Maintenance charges will have itemized separate invoices.

• The vendor shall only provide preventative maintenance (at rates pre-approved and agreed upon by Metro – Logistics Management) with the approval of the Metro Project Manager, Logistics Manager or higher-level authority.

• Corrective maintenance shall be performed only after receiving prior authorization from the Metro Project Manager, Logistics Manager, or higher-level authority. The contractor shall not be compensated for any work performed without such prior approval.

• Metro will not pay a service fee for phone calls to the vendor for any circumstances.

• If qualified service personnel based in the Los Angeles area are unavailable, the contractor shall notify and obtain approval from the Metro Project Manager, Logistics Manager or higher-level authority before dispatching personnel from outside the local service area. Any costs associated with dispatching non-local personnel must receive prior written authorization from Metro before they are incurred.

• The vendor shall offer a minimum 2-year warranty, or the OEM warranty, whichever is greater on parts installed during preventative and corrective maintenance.

• For preventative maintenance, should the vendor order parts, install parts etc., the vendor shall provide one invoice per machine, per visit.

• For preventative maintenance, the vendor shall provide an individual invoice to Metro per visit, per machine to track expenses.

• For corrective maintenance, should the vendor require separate visits for diagnosis, parts ordering, parts installation, etc., the vendor shall provide one invoice per machine per visit.

Part 4 – Execution of Project Schedule – TBD.

• Provide preventative maintenance (Prior approval required by Metro Project Manager, Logistics Manager, or higher-level authority) on all machines and provide a condition assessment.

• Provide corrective maintenance (Prior approval required by Metro Project Manager, Logistics Manager, or higher-level authority) on all VLM’s and Carousels as needed.

Part 5 – General Project Safety Requirements

• Contractors shall follow Metro safety rules and policies, including speed limits in the yard and wearing the proper PPE.

• Contractors shall receive hazard specific training as needed, for example, exposure to fall hazards, control of hazardous energy (lock out/ Tagout), hazardous chemicals, etc.

• Contractor shall complete and maintain relevant safety training certification, i.e. Rail Safety Certification if working within proximity to the Rail Yards or Mainline.

• Contractor is responsible for reporting injuries, illness or safety hazards promptly per Metro rules/ Standard Operating Procedures (SOP’s) to their designated Metro Project Manager or designated contact.

• Contractor shall adhere to all applicable local, state and federal safety, health and environmental regulations.

• Contractor shall submit all Material Data Sheets (SDS) for all chemical products used on this contract, including paints, solvents, adhesives, lubricants, etc., to Metro Corporate Safety for review and approval prior to the commencement of the project.

• Contractor shall obtain hot work permit from Metro Corporate Safety prior to conducting any hot work activity.

• Contractor shall submit to Metro Corporate Safety his or her safety work plan for review and approval prior to the commencement of the project.

Part 6 -Rail Safety Training

All contractors will attend a mandatory rail safety training before coming on any rail property.

Personnel will register for training at RailSafety@metro.net

Locations of High-Density Storage Machines by Brand

Location Address City Brand Model Division 1 1130 E. 6th Street Los Angeles Kardex RS350 Division 1 1130 E. 6th Street Los Angeles Kardex RS350

Division 1 1130 E. 6th Street Los Angeles Kardex XP500 Division 1 1130 E. 6th Street Los Angeles Kardex XP500 Division 3 630 W. Avenue 28 Los Angeles Kardex XP500 Division 3 630 W. Avenue 28 Los Angeles Kardex XP500 Division 8 9201 Canoga Avenue Chatsworth Kardex XP500 Division 9 3449 Santa Anita Avenue El Monte Kardex RS350 Division 9 3449 Santa Anita Avenue El Monte Kardex RS350 Division 9 3449 Santa Anita Avenue El Monte Kardex RS350 Division 9 3449 Santa Anita Avenue El Monte Kardex XP500 Divison 10 742 N. Mission Road Los Angeles Kardex XP500 Divison 10 742 N. Mission Road Los Angeles Kardex RS350 Divison 11 4350 208th Street Long Beach Kardex XP500 Division 13 920 N. Vignes Los Angeles Kardex RS350 Division 13 920 N. Vignes Los Angeles Kardex RS350 Division 13 920 N. Vignes Los Angeles Kardex XP500 Division 13 920 N. Vignes Los Angeles Kardex XP500 Division 14 1955 Centinela Avenue Los Angeles Kardex RS350 Division 14 1955 Centinela Avenue Los Angeles Kardex RS350 Division 14 1955 Centinela Avenue Los Angeles Kardex XP500 Division 15 11900 Brandford Street Sun Valley Kardex XP500 Division 21 1800 Baker Street Los Angeles Kardex RS350 Division 21 1800 Baker Street Los Angeles Kardex RS350 Division 24 1600 S. California Avenue Monrovia Kardex RS350 Division 24 1600 S. California Avenue Monrovia Kardex RS350 Division 24 1600 S. California Avenue Monrovia Kardex XP500 Division 11 4350 208th Street Long Beach Modula MK50 Division 11 4350 208th Street Long Beach Modula MK50 Division 16 5600 Arbor Vitae Street Los Angeles Modula ML50 Division 16 5600 Arbor Vitae Street Los Angeles Modula ML50 Division 16 5600 Arbor Vitae Street Los Angeles Modula MC50 Division 18 450 West Griffith Street Carson Modula R Mag 130 Division 18 450 West Griffith Street Carson Modula R Mag130 Division 20 320 S. Santa Fe Avenue Los Angeles Modula Ml50 Division 20 320 S. Santa Fe Avenue Los Angeles Modula ML50 Division 22 14724 Aviation Boulevard Lawndale Modula MX50 Division 22 14724 Aviation Boulevard Lawndale Modula MX50 Division 22 14724 Aviation Boulevard Lawndale Modula MC50 Division 22 14724 Aviation Boulevard Lawndale Modula MC50

Division 24 1600 S. California Avenue Monrovia Modula MX50 Division 24 1600 S. California Avenue Monrovia Modula MX40 Division 64 590 S. Santa Fe Avenue Los Angeles Modula ML50 Division 64 590 S. Santa Fe Avenue Los Angeles Modula ML50 Division 64 590 S. Santa Fe Avenue Los Angeles Modula ML50 Division 64 590 S. Santa Fe Avenue Los Angeles Modula ML50 Division 64 590 S. Santa Fe Avenue Los Angeles Modula ML75D Division 64 590 S. Santa Fe Avenue Los Angeles Modula ML75S Division 64 590 S. Santa Fe Avenue Los Angeles Modula ML50 Division 7 8800 Sanat Monica Blvd. West Hollywood White 211224-102 Division 7 8801 Sanat Monica Blvd. West Hollywood White 211224-102 Division 7 8802 Sanat Monica Blvd. West Hollywood White 211224-102 Division 7 8803 Sanat Monica Blvd. West Hollywood White 211224-102

Division 20 320 S. Santa Fe Avenue Los Angeles White WH3-53 Division 20 320 S. Santa Fe Avenue Los Angeles White WP28 Division 20 320 S. Santa Fe Avenue Los Angeles White WP28