Exhibit_6-_Performance_Guarantee_Standard.xlsx

This is a Performance Guarantee Standard Reporting Format exhibit for an Account Management contract between the State of Kansas and a vendor covering the State Employees Health Plan (SEHP) for the years 2027, 2028, and 2029. The document establishes performance metrics and reporting requirements across six key performance areas that apply on a quarterly basis throughout the contract term. The vendor must comply with Protected Health Information (PHI) security standards, complete annual audits of self-funded plans by December 31 of the following calendar year, respond to legislative and Health Care Commission information requests within two business days, obtain pre-approval from SEHP for all project aspects with a project timeline as the first deliverable, and maintain service standards for the State's contract management team including 100 percent call and email response rates by 5:00 p.m. on the next business day and resolution of all issues within three business days of receipt.

The contract includes financial accountability provisions requiring vendors to pay any monies owed to the State within thirty calendar days of notification, with vendors having thirty calendar days to document disputes. Failure to remit payments within this timeframe results in liquidated damages of $25 per day until paid, with the SEHP authorized to collect unpaid amounts by deducting funds from the vendor's administrative fees or other contract payments. Any breach in PHI security or unauthorized transmission using non-secure protocols subjects the vendor to penalties in addition to other legal remedies available to the State. All project timelines, methodologies, and implementation activities require SEHP pre-approval, with failure to meet approved timeline goals resulting in liquidated damages.