EXHIBIT 3 - EVALUATION CRITERIA.pdf
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- Solicitation number
- PS144500
- Issued by
- California
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This is an evaluation criteria document for a Neurodiversity Accessibility Training and Transit Orientation Program RFP issued by Metro. The RFP seeks proposals for developing and delivering customized training programs focused on neurodiversity, disability inclusion, and accessibility for public transit employees and riders. The scope of work includes creating staff training programs for frontline employees, supervisors, managers, and developing a transit orientation program for neurodivergent transit riders. The deliverables encompass instructor-led training, virtual and hybrid learning environments, interactive e-learning modules, training videos, and accessible physical handbooks, with a requirement for a sustainable train-the-trainer model that enables Metro staff to independently deliver and maintain the program long-term.
Evaluation of proposals will be weighted across four categories: Experience & Qualifications of the Proposer and Key Personnel (25%), Work Plan (25%), Proposed Approach and Methodology (30%), and Price Proposal (20%). The Experience & Qualifications section emphasizes depth of relevant experience in customized training for neurodiversity and disability inclusion, particularly in large-scale and public sector environments, as well as the qualifications and project management experience of key personnel. The Work Plan section requires comprehensiveness in addressing all tasks, effectiveness in using neurodiversity-specific methodologies, clarity in resource allocation, and demonstrated ability to adapt delivery methods for different workforce levels and formats. The Proposed Approach and Methodology section, carrying the highest weight, assesses strategic alignment with Metro's specific needs, feasibility of evidence-based service delivery frameworks, capability in developing scalable training materials across multiple formats, viability of the train-the-trainer approach, and effectiveness of evaluation and continuous improvement strategies including meaningful stakeholder engagement. Price proposals will be scored by comparing each proposer's price to the lowest submitted price, weighted at 20% of the final evaluation score.
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EXHIBIT 3 - EVALUATION CRITERIA
NEURODIVERSITY ACCESSIBILITY TRAINING AND TRANSIT ORIENTATION PROGRAM
Proposals resulting from this RFP shall be evaluated according to the following criteria and associated weights. Sub-criteria are equally weighted:
A. EXPERIENCE & QUALIFICATIONS OF THE PROPOSER AND KEY PERSONNEL 25%
1. Depth of Prime Contractor’s relevant experience in developing and delivering customized training programs focused on neurodiversity, disability inclusion, accessibility, or related areas that support employees, customers, or service recipients, particularly for complex, large-scale environments, public sector, transportation-related organizations, or organizations with over 1,000 employees.
2. Depth of relevant organizational capacity (staffing, infrastructure, systems) of the Proposer in providing and implementing neurodiversity training and accessibility-related services, including consulting, facilitation, assessments, or training within public transit, transportation, or highly structured operational environments.
3. Demonstrated experience engaging, collaborating, or partnering with disability advocacy groups, community-based organizations, or specialized rehabilitation institutes to deliver community-facing programs.
4. Depth of qualifications, experience and expertise of key personnel in neurodiverse related work similar to that required in the SoS.
5. Degree of experience of the Project Manager in leading/managing engagements similar in scale and scope to those described in the SoS.
B. WORK PLAN 25%
1. Comprehensiveness and effectiveness of proposed work approach and methodology to undertake all tasks and activities for both staff training and the development of a transit orientation program as provided in the SoS, including the ability to successfully execute and measure key deliverables and expected outputs.
2. Effectiveness of the proposed methodology, frameworks and tools to specifically address neurodiversity, cognitive accessibility, and disability inclusion.
3. Effectiveness of proposed organization structure, resource allocation, and defined roles and responsibilities of the proposed team to perform all tasks specified in the SoS.
4. Viability and sustainability of the proposed approach to foster long-term organizational change, support a sustainable train-the-trainer model, and continuously improve accessibility, inclusion, and service delivery.
5. Depth of the Proposer's understanding of inclusivity and their demonstrated ability to dynamically adapt delivery methods to different audience workforce levels (supervisory
vs. frontline), team sizes, organizational contexts, and delivery formats (virtual, in-person, hybrid).
6. Depth of Proposer’s awareness of diverse participant needs and comprehensiveness and effectiveness of the proposed strategy to engage community participants and transit riders across varying perspectives.
C. PROPOSED APPROACH AND METHODOLOGY 30%
1. Strategic Alignment and Customization
a. Demonstrated depth of understanding regarding specific operational challenges and accessibility opportunities unique to public-sector and transportation organizations.
b. Completeness of proposed strategy to customized training to meet Metro’s needs, including frontline employees, staff, supervisors, managers, and neurodivergent transit riders.
c. Ability to scale, adapt, or adjust technical frameworks to accommodate high-volume crowds and international visitors during upcoming large-scale regional events.
2. Service Delivery Framework and Tools
a. Feasibility and clarity of evidence-based and equity-driven practices, structured processes, tools, or frameworks for delivering neurodiversity awareness training, assessments, coaching, or team building.
b. Demonstrated capability and experience in developing comprehensive internal staff training programs using multiple delivery formats, including instructor-led training, virtual and hybrid learning environments, interactive e-learning modules, online training platforms, instructional video content, and accessible physical handbooks. Evaluation will consider the Proposer’s experience developing scalable, engaging, and accessible training materials that effectively support employee learning and knowledge retention across diverse audiences.
c. Feasibility of proposed Train-the-Trainer approach, including methodology for transferring knowledge and skills to Metro staff, training materials to be provided, and strategies to prepare Metro staff to independently deliver and maintain the training program.
3. Evaluation and Continuous Improvement
a. Feasibility of proposed methods to measure the effectiveness, impact, and outcomes of the proposed services.
b. Comprehensiveness and effectiveness of proposed strategies to identify, engage, and gather input from individuals and transit riders with disabilities, neurodivergent individuals, community partners, caregivers, disability advocacy organizations, and other key stakeholders. The proposed approach shall demonstrate meaningful engagement strategies, feedback collection methods, and processes for incorporating stakeholder input to evaluate program effectiveness and support ongoing improvements.
c. Viability of proposed approach to evaluate results and incorporate these results to refine training content, improve participant outcomes, and support long-term organizational change.
D. PRICE PROPOSAL 20%
The Price Proposal will be factored into the Proposer’s final evaluation score in the following manner:
Proposer Price Score = Lowest Price Proposal x 20%
Proposers Price Proposal
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