Software+License+Agreement.pdf

This document is an Exhibit C Software License Agreement dated 2015 between GreyHeller, LLC, a Delaware corporation, and the State of North Dakota, specifically involving the state's Information Technology Department and Office of Management and Budget State Procurement Office. The agreement is signed by representatives from GreyHeller and the State of North Dakota, including the CEO of GreyHeller and key personnel from the state's administrative services and procurement office.

The contract covers licensing for GH Software, specifically an ERP Firewall, to be used in the customer's PeopleSoft Applications across production and non-production environments. The software license is non-exclusive and allows the customer to use the software at their locations for internal business purposes. Annual fees will be billed on the license anniversary date, with GH invoicing the customer on the License Effective Date for the initial license and first-year annual fees. The agreement includes detailed service level agreements (SLAs) with response and resolution times varying by severity level, ranging from 2-hour response for critical high-priority issues to 24-hour response for general low-priority matters, with all SLAs applying only to production environments.