dPWS CNC RM_FINAL.pdf

DRAFT PERFORMANCE WORK STATEMENT (PWS)

FOR

COMPUTER NUMERICAL CONTROL EQUIPMENT REPAIR SERVICES

Serv M20-067

Prepared By

OC-ALC/OBCA

13 March 2020

Section One

1.0 Description of Services

The Contractor shall provide the technical expertise, training, engineering support, parts, material, and travel necessary to enable the Government to maintain and repair Government-owned Computer Numerical Control (CNC) equipment located in at Tinker Air Force Base, Oklahoma.

The Contractor shall provide support as required to the Government to keep the equipment functioning safely, effectively, and efficiently with the goal being downtime reduction. The requirement includes the CNC equipment listed in Attachment 2 Appendix A and Attachment 3 GFP Attachment.

Each piece of equipment listed performs milling and metal cutting operations utilizing its hardware under the guidance of software-driven controller systems. Each of these machines when operating properly has the capability of producing a variety of aircraft parts in support of flight line production operations within required tolerance ranges of up to +/-.0005. This tolerance requirement is documented on the OEM aircraft manufacturer’s drawings and must be met for form, fit, and functional requirements for the aircraft. All of the aircraft parts produced by this equipment directly support flight line operations and ultimately the war fighter.

1.1 Scope: The Contractor shall provide all labor, tools, equipment, test equipment, material, parts, quality control, transportation and inspection manuals necessary to perform the Health Assessment. Preventative Maintenance Assessment, and Remedial Maintenance at/for the Oklahoma City–Air Logistics Complex (OC-ALC) on the equipment in Appendix A.

1.1.1 The Contractor shall be responsible for insuring all services, parts and Original Equipment Manufacturer (OEM) components provided under this contract are in accordance with (IAW) the terms and conditions outlined herein, conform to the manufacturer’s equipment specifications and this PWS.

1.2 Known Problems: The CNC equipment shall require an initial Health Assessment (HA) to determine the current status of each machine. This shall be used to determine the current status of each machine and identify any known problems.

1.3 Requested Services: The following services shall be accomplished as applicable in support of a HA, Preventive Maintenance Assessment (PMA) and Remedial Maintenance (RM) services.

1.3.1 Health Assessment: The Contractor shall accomplish an initial HA on each Machine listed in Appendix A within ten (10) business days after Contract Award and after exercising of each option period. This HA shall include a comprehensive check as to the current state of the machine and overall health of all components along with a recommendation of items that show significant wear beyond what is expected. HA shall include accuracy tests, squareness and level checks, repeatability tests, location tests and any other performance tests that will impact the accuracy of the equipment. Once the HA has been completed the Contractor shall provide in person, by fax or by e-mail an HA report on a contractor devised form to the Contracting Officer’s Representative (COR) and the Contracting Officer (CO) within five (5) business days. As a minimum, the information cited on the report shall include:

date of evaluation testing information completed on equipment repair recommendation to include estimation of urgency Any Calibration information done as part of the HA

1.3.1.1. All repair work recommended shall follow section 1.5 RM of this PWS pending approval from the Contracting Officer (CO).

1.4 Preventative Maintenance Assessment: The Government will provide to the Contractor a comprehensive list of current PMs being accomplished within five (5) days of award of contract.

The Contractor shall review the provided information and perform an initial PM assessment as part of section 1.3.1 of this PWS. This shall include review of existing MXSG PM Schedules as well as a review of 306 cards. The Contractor shall provide feedback and recommendations for improving existing PM schedule.

1.4.1 The Contractor after completion of the overall health assessment in para 1.3.1 of each machine shall generate a PM schedule to fit the requirements of each machine listed in Attachment A. This shall include an annual high-level preventative maintenance (PM) to address, at a minimum, the following requirements:

A) General Information

i. Machine make, model, S/N and OC number

ii. Machine runtime/motor hours

iii. Automatic tool changer (function and overall condition)

iv. Pallet changer

v. Air filters

B) Spindle

i. Spindle cone – clean and check for damage

ii. Drawbar force

iii. Bearing temperature

iv. Verify lubrication

C) Linear Axis

i. Ball screw wear

ii. Ball screw backlash

iii. Ball bar analysis (Straightness, Squareness, Positional Tolerance, Circularity, Scaling Mismatch, Servo mismatch, and Lateral play)

iv. Way and wiper check

v. Scales

vi. Belt tension

vii. Verify lubrication

D) Rotary Axis

i. Backlash

ii. Verify lubrication E) Hydraulic System

i. Identify filters for replacement

ii. Check fluid levels

iii. Check oil temperature

iv. Check hydraulic pressure

v. Inspect for leaks

vi. Check counterbalance

vii. Check for worn or defective parts

1.5 Remedial Maintenance (RM): RM is defined as unscheduled work requirements which are not otherwise defined in this PWS. RM includes the evaluation, troubleshooting and diagnosis of equipment to isolate the source of a malfunction.

1.5.1 Level-one support: Level-one support shall consist of the Contractor providing technical support by telephone to the Government. The Contractor shall provide technical telephone support from 7:00 am to 5:00 pm (EST), Monday through Friday. The Contractor shall provide priority status for technical support inquiries and shall respond by telephone within four (4) hours of being contacted by the Government Program Manager.

1.5.1.1 The Government will first attempt to perform corrective repairs to the CNC equipment by utilizing telephone technical support provided by the Contractor. If Contractor telephone support does not resolve the problem within eight (8) hours, level-two support will be required.

1.5.2 Level-two support: Level-two support occurs when level-one support is not adequate to return the system to operational status within eight (8) hours. If a work stoppage occurs and a solution cannot be provided via telephone, the Contractor shall dispatch a service technician to respond on-site. When level-two support is required, the Government Program Manager will contact the contractor and notify the primary COR. The Contractor shall provide on-site response no later than two (2) business days after notification, and shall continue providing on-site support to Government personnel until the problem is resolved. The need for work outside of normal business hours will be assessed on a case by case basis to determine the best value to the Government.

1.5.2.1 The Contractor shall provide the required technical expertise and engineering support to enable the Government to perform the corrective maintenance repairs necessary to return the CNC equipment to an operational status. This support will include providing technical guidance, advising, and overseeing the performance of the repair tasks performed by Government personnel.

1.5.3 Level-three support/On-Site Original Equipment Manufacturer (OEM) repair or service: After a level-two initial assessment, if the required repair is OEM specific in nature;

meaning it could involve proprietary or specialized knowledge, OEM specific software, configuration, tooling, etc., the contractor shall coordinate with the appropriate OEM/vendor and provide a written repair estimate to the Government COR no later than five (5) business days from assessment. If this schedule cannot be met due to OEM delays the Contractor shall provide in writing when the estimate is to be delivered. The OEM shall arrive within four (4) weeks of approved request to accomplish identified maintenance action. After evaluation, a comprehensive list of repair actions and parts, along with quote(s), shall be submitted in writing to the COR for approval. COR obtains CO approval before the repairs are performed.

1.5.3.1 These complex CNC machines are an integration of various OEMs & vendor specific components/subcomponents, therefore the term 'OEM specific' can apply both to the overall machine OEM or any of the various OEM specific subcomponents.

1.6 Malfunction and Notification Process: Upon occurrence of an equipment or system malfunction and the malfunction cannot be resolved by the steps in section 1.5.1 of this PWS, the COR will contact the Contractor by telephone, email, or fax and provide information below to arrange for an on-site visit per sections 1.5.2 and 1.5.3 of this PWS. If the COR notifies the Contractor via telephone, the COR will provide a written copy of the request by email or fax within one (1) business day. The Contractor is required to respond within the two (2) business days of the initial telephone notification of the system malfunction.

the equipment identification number (ID#) a brief description of the malfunction location of equipment name and telephone number of the Point of Contact (POC)

1.7 Equipment Evaluations for RM: The Contractor shall provide a written Estimate Repair Report to the COR by fax or email no later than (NLT) two (2) business days after the completion of the inspection. As a minimum, the information cited on the Estimate Repair Report shall include:

the equipment ID# date of evaluation description of findings and recommendations required parts and part numbers (P/N) cost of parts (included on estimate) number of parts needed estimated labor hours required to complete the repair a written test plan to describe the process that will be used to perform an accuracy test if required in Sec 1.16 Any recommendations cited shall consider:

the priority of the requested service available source for obtaining new parts the availability of the new parts shipping and delivery schedules of parts other factors which may be peculiar to the specific repair requirement

1.8 Authorizations for Repair Actions: Only the Contracting Officer (CO) can authorize repair actions. The COR will coordinate any repair actions with the Government Subject Matter Expert (SME) and the CO in order to obtain the approval to proceed. The Contractor shall ensure all repair actions have the documented CO approval, in writing, before initiating any repair or ordering parts. The Contractor shall demonstrate to the Government SME that the repairs have been completed.

1.8.1 Once the authorization for repair action has been received from the CO, the Contractor shall order any required parts within two (2) business days and notify the COR, in writing, of the estimated arrival date of the parts. Upon the receipt of the parts, the Contractor shall perform the repair within five (5) business days. The COR will verify the receipt of the parts with the Contractor to ensure the repair is performed in a timely manner.

1.9 Off-Site Repair: RM of the equipment shall be completed at the location of the equipment.

The Contractor shall not remove from the premises any system, sub-system or peripheral at any time in order to affect repair without the written consent of the Government.

1.9.1 The Contractor shall provide written documentation via email to the COR, which supports a request to remove from the premises any system, sub-system or peripheral. Said written documentation and request shall include, as a minimum, the information listed below.

contract number part number, OC #, S/N, as applicable description of the part, OC #, S/N, as applicable corresponding estimate repair report number

1.9.2 When determined necessary by the COR to ship items to the Contractor’s off-site facility for repair, the Contractor shall arrange for the scheduling, repair of the failed item and provide the appropriate shipping data to the COR. The COR will process the required shipping documents and arrange for transportation of the item to the appropriate shipping bay for packaging, shipment, and transporting to the designated off-site facilities Freight on Board (FOB) destination.

1.10 Return of Equipment: Upon completion of the approved repair, the Contractor shall conduct performance and accuracy checks on the repaired equipment to verify it is restored to full operational condition based on OEM specifications. The Contractor shall provide documentation that the performance check has been completed and the equipment is in working order IAW paragraph 1.8, Service Report, of this PWS. The Contractor shall return the repaired equipment to the Government within the timeframe identified on the Estimate Repair Report.

1.11 Delivery: The Contractor shall ship all repaired and any non-repairable equipment by the fastest and most traceable method in order to arrive within five (5) business days after the repair completion date.

1.12 Shipping: The Contractor shall provide to the COR, the date equipment was shipped out, shipment identification information and include contract number on the shipping paper work with a FOB Destination. The ship to address is listed below.

ATTN: SURVEILLANCE COR #/Contract No: _____________

OC-ALC/OBC

Bldg. 3001 Staff Dr. Door G70 Post N68 Tinker AFB, OK 73145-3052

1.13 Parts and Materials: The Contractor shall provide and use only new parts and material in performance of this PWS unless otherwise authorized in writing by the CO.

1.14 Service Report: Immediately upon completion of the maintenance support services and before leaving the OC-ALC, the Contractor shall provide a written Service Report to the Government SME. When necessary the Government SME will forward the service report to the COR within two (2) business days of receipt. The Contractor shall provide, by fax or email, the final service report within five (5) business days to the COR. As a minimum, the final service report shall contain the following information:

name of the company requested service date contract number equipment ID# description of services provided additional services recommended (if any) printed name and signature of technician who performed the services printed name and signature of on-site Government SME or COR start and completion dates complete breakdown of the labor cost (hours and rate) materials and parts used details of any other charges printed name and signature stating only new parts and materials were used written verification statement that a performance check to verify operational condition was performed and that the equipment is in working order.

If reclaimed or reconditioned parts were authorized by the CO, a list of reclaimed or reconditioned parts will be provided, accompanied by the written authorization from the

CO

1.15 Maintenance Documentation: The Contractor shall notify the Government Subject Matter Expert (SME) upon completion of each HA/RM/Repair/or similar requirement, IAW OC-ALC Operating Instruction (OI) 21-203, Chapter 1, 2, and 3, as applicable.

1.16 Test Plan for Return to Service: The Government will review all repair estimates for the need for an accuracy test plan as part of the overall repair of the equipment. This includes repair of components that could affect the machine’s accuracy and/or repeatability, such as head replacement/installation, guideway replacement, etc. or if repair requirement was a result of machine crash. If the government determines that a test plan is required, the Contractor shall submit any accuracy, repeatability, or alignment checks necessary to ensure the OEM’s advertised machine specifications are maintained. If required by the government the accuracy and repeatability checks shall be completed IAW ISO 230-2, or equivalent. Alignment shall be accomplished using laser or traditional indicator measurements to verify machine meets OEM alignment requirements. Test plan shall include the process and equipment used to check at a minimum the following items:

Levelness Squareness Axis perpendicularity Axis reference positions Repeatability Orientation Location accuracy

1.17 Quality Assurance: According to the contract’s inspection clause, the Government will evaluate the Contractor’s performance under this contract IAW the Service Summary performance standards as described in Section Two of this PWS. The COR will participate in the administration of this contract. Any matter concerning a change to the scope, prices, terms, or conditions of this contract shall be referred to the CO. All services to be performed by the Contractor during the period of this contract will be subject to review by the CO or COR.

1.18 Corrective Action Report (CAR)/Complaint Contractor Response Time: (SS) The Contractor shall provide a written response within two (2) business days which addresses the root cause, corrective action, and preventive actions in relation to the submitted CAR or Customer Complaint.

1.18 Continuation of Essential Department of Defense (DoD) Contractor Services During Crisis: This requirement has been determined not to be essential and does not require continued support during a crisis as defined in DFARS 252.237-7023.

1.19 Hours of Operation: The Contractor shall perform the work required under this contract during the following days and hours: Monday through Friday, 7am – 4pm CST. If work hours are required outside the hours stated, the Contractor shall contact the COR for approval from the CO.

Upon approval from the CO, the Government Subject Matter Expert (SME) or COR must be present with the Contractor.

1.19.1 These dates and hours exclude Federal Holidays, base closures due to inclement weather, and furlough days, as applicable.

1.20 Special Qualifications: The Contractor shall provide personnel with the following special qualifications:

Proof of working on same or similar equipment Proof of any OEM technician training certificates as applicable Calibration qualifications applicable to same or similar equipment Ability to retrieve tech data from machine interface or from external sources.

Detailed response to scenario as outlined in Attachment 4

1.21 Contractor Personnel: The Contractor shall provide the name of the Contract Manager (CM) and any alternates who shall act for the Contractor when the CM is absent. The CM or alternate shall be available to meet on the installation with Government personnel designated by the CO to discuss problem areas within five (5) business days. They shall be designated to the CO and COR, in writing, within five (5) business days after the contract award date. The Contractor shall provide telephone numbers and email addresses where the CM and alternates may be contacted at any time. The CM or alternate shall have full authority to act for the Contractor on all matters relating to operation of this contract at the OC-ALC on Tinker Air Force Base (AFB).

The CM or alternate shall be available to meet on the installation with Government personnel designated by the CO to discuss problem areas within five (5). The Contractor shall provide a CM who can read, write, speak, and understand English fluently.

1.21.1 The Contractor and Contractor personnel shall be required to identify themselves as contractor personnel by introducing themselves or being introduced as Contractor personnel. The Contractor personnel shall also display distinguishing badges or other visible identification for meetings with Government personnel or while performing work for the OC-ALC on Tinker AFB.

The Contractor and Contractor personnel shall identify themselves as Contractor employees in telephone conversations and in formal and informal written correspondence.

1.22 Listing of Contractor Employees: The Contractor shall provide an initial listing of names and position titles of employees who will come to Tinker Air Force Base to the COR within five

(5) business days after the contract award date. Within five (5) business days, the Contractor shall also provide an updated listing of personnel to the COR when employees affecting the work of this contract change status or position.

1.22.1 The Contractor shall not employ persons on this contract if such employee is identified to the Contractor as a potential threat to the health, safety, security, and/or general well-being, or operational mission of the installation and its population. The Contractor shall not employ any person who is an employee of the United States (US) Government if the employment of the person would create a conflict of interest. The Contractor shall not employ any person who is an employee of the Department of the Air Force (AF), either military or civilian, unless such person seeks and receives approval according to the DoD 5500.7-R Joint Ethics Regulations (JER). In addition, the Contractor shall not employ any person who is an employee of the Department of the AF if such employment would be contrary to the policies contained in Air Force Instruction (AFI) 64-106, Air Force Industrial Labor Relations Activities. The Contractor shall be prohibited from employing off-duty CORs who are providing surveillance on any contracts/sub-contracts awarded to the Contractor. All contract personnel, depending on particular condition, occasion, or place or job assignment shall be required to wear professional and suitable attire. All Contractor personnel shall conduct themselves in a professional and courteous manner. The selection, assignment, reassignment, transfer, supervision, management, and control of contractor personnel in performance of this PWS shall be the responsibility and prerogative of the Contractor; however, the Contractor shall comply with the requirements set forth in this PWS and Tinker AFB regulations concerning the conduct of employees as referenced herein. The Contractor shall employ and maintain a technically trained and experienced work force.

1.23 Environmental Certification: The Government will ensure the part or equipment is clean, drained and purged before it is transferred to the Contractor for repair. The Government will provide written certification of such to the Contractor prior to shipment or pick up of the part or equipment. Certification will be by official correspondence with a statement which specifies the part or equipment is certified to be clean, drained and purged. In addition, as a minimum, said certification will contain description of the part or equipment, make, model, serial number, and OC number (if applicable). This certification will be provided to the COR three (3) business days prior to the pick-up or shipment of the part or equipment. The COR will, in turn, provide it to the Contractor within two (2) business days prior to the pick-up or shipment of the part or equipment.

1.23.1 The Contractor shall ensure and provide written certification that the repaired part or equipment is cleaned to remove all hazardous contaminants, dirt, shavings, oil, or grease, and drained and purged to remove all fluids, oils and liquids before returning to Tinker AFB.

Certification shall be by official correspondence with a statement which specifies the part or equipment is certified to be clean, drained and purged. In addition, as a minimum, said certification shall contain description of part or equipment, make, model, serial number, and OC number (if applicable). This certification shall be provided to the COR two (2) business days prior to the return of the part or equipment.

1.24 Environmental Protection & Safety: The Contractor shall be knowledgeable of and comply with all applicable federal, state and local laws, regulations, instructions and requirements regarding environmental protection and occupational safety and health. The Contractor shall comply with any laws, instructions or regulation changes during the term of this contract.

1.24.1 Contractors shall be compliant Tinker Air Force Base (TAFB) Supplement to Air Force Instruction (AFI) 32-7086, “Hazardous Materials Management”, Tinker AFB procedures per Tinker Air Force Base Hazardous Waste Management Plan (TAFB HWMP), and Complex procedures per Oklahoma City Air Logistics Complex (OC-ALC) Sup to AFI 32-7086, “Hazardous Material Management” and OC-ALCI 32-101 “Air Quality Record Keeping Procedure”. Publications are available digitally on e-Publishing website at www.e-publishing.af.mil for downloading or ordering.

1.23 Hazardous Material (HAZMAT): If no HAZMAT will be brought on base or used in performance on this contract, the contractor shall certify “No HAZMAT will be brought on base” or “No HAZMAT Usage” by official correspondence. This certification shall be provided to the COR within ten (10) days after award. Upon COR receipt of the certification, the requirements of this section no longer apply. Appropriate penalties for the contractor, or administrative and disciplinary action for the later shall be assessed if found in violation of above certification.

1.23.1 The Contractor shall not store chemicals or hazardous material (HAZMAT) on Tinker AFB. Contractors shall be compliant with HAZMAT management procedures per Oklahoma City Air Logistics Complex (OC-ALC) Supplement to AFI 32-7086, “Hazardous Materials Management”. The Contractor shall maintain a log of all HAZMAT that is used on base. This usage log shall be provided to the COR monthly, the last business day of each month, or when the required work is completed. The COR will forward the records to the Unit Environmental Coordinator (UEC) no later than the fourth (4th) day of the following month or the first (1st) subsequent business day.

1.24 Safety Data Sheet (SDS) and Labeling: Upon COR receipt of the “No HAZMAT Usage” certification, the requirements of this section no longer apply.

1.24.1 The Contractor shall not transport, ship or use any chemical, material or substance used in the performance of this PWS on Tinker AFB before written approval is provided by 72 ABW/CEIE, Natural Infrastructure Management (Environmental Compliance). The Contractor shall submit to the COR, ten (10) calendar days after contract award date all Safety Data Sheets (SDSs) and a completed OC-ALC Form 152, SDS Information Sheet. The Contractor shall receive approval from the COR prior to shipping any chemical, material or substance to Tinker AFB. A copy of the manufacturer SDS shall accompany the shipment. Contractor shall comply with the effective dates for SDS requirements IAW the Occupational Safety and Health Administrations (OSHA) Hazardous Communication Standard, Title 29, Code of Federal

Regulation (CFR) Part 1910.1200. The Contractor shall ensure containers of hazardous chemicals are labeled with the following information, prior to shipping to Tinker AFB IAW OSHA Hazardous Communication Standard, Title 29, CFR Part 1910.1200 (2012): product identifier; signal word; hazard statement(s); precautionary statement(s); pictogram(s); and name, address and telephone number of the chemical manufacturer, importer, or other responsible party. The COR will forward all SDS submittals to 72 ABW/CEIE for approval. A current manufacturer SDS shall be submitted to the COR if the Contractor changes manufacturer or vendor for any chemicals that were prior approved. The Contractor shall maintain copies of manufacturer SDSs for all chemicals and SDSs shall be readily accessible at all times by Contractor personnel as well as government employees.

1.25 Hazardous Waste: If no HAZWASTE will be generated during performance of this contract, the contractor shall certify “NO Hazardous Waste Generation” by official correspondence. This certification shall be provided to the COR within ten (10) days after award. Upon COR receipt of the “No Hazardous Waste Generation” certification, the requirements of this section no longer apply. Appropriate penalties for the contractor, or administrative and disciplinary action for the later shall be assessed if found in violation of above certification.

1.25.1 The Contractor shall dispose of contaminated solid waste, spent or processed chemical solutions, used rags and hazardous waste in government furnished waste containers located in the shop or area the work is being performed. The Contractor shall notify the COR if the required waste containers are not available on site.

1.26 Discharges: Any discharges into Tinker’s industrial waste treatment plant (IWTP) or sanitary sewer shall be approved and done IAW Tinker Industrial Waste Water Discharge Permit as instructed by 72 ABW/CEIE, Natural Infrastructure Management (Environmental Compliance). Notice of intent documentation shall be provided to the COR within ten (10) days after award. The COR will submit the required notice of intent documentation to the UEC for 72 ABW/CEIE approval. The Contractor shall not discharge into IWTP and sanitary sewer prior to approval issued by 72 ABW/CEIE. The Contractor shall maintain records of written approval issued by 72 ABW/CEIE for discharges into IWTP and sanitary sewer.

1.27 Off-Site Discharges: For discharges outside of Tinker AFB, the Contractor shall ensure waste water discharges, that may contain pollutants resulting from any contracted service, go to a state or federal permitted treatment facility such as a municipal Publicly Owned Treatment Works (POTW). The Contractor shall provide official correspondence ten (10) calendar days after contract award date to the COR from the POTW that states the POTW is permitted for all pollutants that the Contractor may discharge during the contracted service.

1.27 Spills: Upon occurrence of any spill that could enter the storm system or cause any harmful environment effects, the Contractor shall immediately call 911 to report the incident. When possible, the Contractor shall use a base telephone to receive help from Tinker AFB 911. If using a cell phone, the Contractor shall request Tinker AFB 911. The Contractor shall immediately report all environmental violations to the COR and UEC. The Contractor shall provide five (5) copies of a typed or written report about the incident within four (4) clock hours as follows:

1.27.1 One (1) copy to CO, two (2) copies to the COR, a copy for UEC and one (1) copy for record. The format of the report shall be left up to the Contractor, but the report shall contain the following information:

1.) Name and contact number of person reporting the spill 2.) Date and time of incident 3.) Location and source of spill 4.) Substance or pollutant spilled 5.) Amount spilled and rate of discharge 6.) Any damages or injuries involved 7.) Extent of area impacted 8.) Potential hazards 9.) Actions taken 10.) Organizations contacted 11.) Remarks Section - that addresses the cause of the spill (e.g. human error, equipment, etc.) and whether 911 was called and which agencies responded.

1.28 Environmental Training: Upon COR receipt of the “No Hazardous Waste Generation” certification, the requirements of this section no longer apply.

1.28.1 Contractor personnel performing duties in the service of this PWS shall have training that acquaints the person with the details of Resource Conservation Recovery Act (RCRA) regulations in 40 CFR 260 through 279; applicable State Laws and regulations; DoD, Air Force and local requirements. This training can be obtained through creditable training institutions or companies. All training shall be approved by 72 ABW/CEIE, Natural Infrastructure Management (Environmental Compliance). RCRA training is available at http://www.natlenvtrainers.com/RCRA-hazardous-waste.htm;

http://www.skillsoft.com/catalog/detail.asp?CourseCode=esh_sah_a34_sh_enus000000 and http://www.lion.com/Storing-Hazardous-Waste-for-LQGs at the Contractor’s expense. Prior to obtaining training, the Contractor shall provide the name of the training institution or company and course description to the COR for approval within ten (10) calendar days after contract award date. Once written approval is received from the COR, the Contractor shall provide the environmental training certificates for employees performing duties in the service of this PWS to the COR, within thirty (30) calendar days after contract award date. In addition to the required environmental training, Contractors shall be compliant with Tinker AFB procedures per TAFB HWMP, “Hazardous Waste Management”.

1.29 Forms and OEM Manuals: The Contractor shall obtain the forms and manuals expressly required to perform the work in this contract via request to the COR. The COR will provide the forms and manuals to the Contractor upon the Contractor’s written request (e-mail is acceptable).

Contractors delivering or handling official United States Air Force (USAF) property (request forms or manuals) shall comply with the applicable records management regulations in AFI 33- 322, Chapter 3, in its entirety.

1.30 Housekeeping: The Contractor shall keep the work areas clean and neat IAW industry standards, OSHA, fire and safety standards, and this PWS.

1.31 Tool Control and Accountability: While performing contract services in or around Maintenance Production Shops the Contractor shall maintain control of all tools used. The Contractor shall take an inventory of all tools being used and notify the COR and any on-site personnel if a tool is found to be missing. The COR will provide oversite in the location of any lost tools and assess any impact to the on-site Government supervision.

1.32 Privately Owned Motor Vehicles (POV): Contractor personnel shall comply with the directives pertaining to operation of POVs on Tinker AFB per AFMAN 31-116, in its entirety, “Motor Vehicle Traffic Supervision”. The Contractor shall comply with Tinker AFBI 24-302, in its entirety for the operation of POVs within Tinker AFB.

1.33 Visitors Pass: The Contractor shall contact the COR seven (7) business days before arriving on Tinker AFB in order to make arrangements for Visitors Passes. The COR will assign a sponsor for the Contractor from within the organization. The Contractor and the sponsor shall arrange to meet at Pass and Registration, Building 6611 at the Tinker Gate which is South of I-40 off of Air Depot. The Contractor shall provide two (2) forms of identification, one of which shall be a picture ID, to the 72 SFS. The 72 SFS will provide an AF Form 75, Visitors Pass, which will be valid for up to thirty (30) calendar days.

1.34 Foreign Nationals: The Contractor shall notify the COR before sending a Foreign National representative to perform services. Special rules apply for foreign nationals visiting a US Government facility.

1.35 Safety and Health on Government Installations: While performing work under this contract on a Government installation, the Contractor shall comply with federal, state and local regulations, and AFI 91-203, “Air Force Consolidated Occupational Safety Instruction”, as established by this contract and Appendix C. The Contractor shall notify the CO, COR, and Government Contract Administrator (CA) within one (1) business day of any injuries that occur to contractor personnel while they are on the installation. The Contractor shall notify the CO, COR, and Government CA within one (1) business day of damage to Government property or equipment during the execution of the contract

1.36 Emergency Procedures: The Contractor personnel shall follow the direction of the Government personnel with regard to emergency procedures, such as fire, tornado, active shooter, bomb threats, or other emergency. It is the responsibility of the Contractor to provide guidance and to establish procedures for its employees to respond to an emergency. It is the Contractor’s responsibility to account for their employees following an emergency evacuation.

The Contractor personnel shall participate with the Government personnel in all fire and tornado drills at no additional cost to the Government.

1.37 Contractor Manpower Reporting (CMR): The Contractor shall report ALL contractor labor hours, to include sub-contractor labor hours, required for the performance of the services provided under this contract via a secure data collection site. The Contractor is required to completely fill in all required data fields at the website http://www.ecmra.mil.

1.37.1 The Contractor shall report all labor hours executed during the Period of Performance (PoP) for each Government Fiscal Year (FY) which runs from 1 October through 30 September the following year. Although the labor hours executed may be completed any time during the FY, all data shall be completed no later than (NLT) 31 October of each calendar year. Contractors may direct questions to the CMR help desk email listed at http://www.ecmra.mil.

1.38 Training – General: The Government COR will provide training via slides, video, or classroom prior to the Contractor performing work at the OC-ALC. The Government will be responsible for all approved costs associated with the training identified below. The COR will document training on and maintain copies of the completed AF IMT 1151, Training Attendance and Rating, as part of the contract surveillance file. For purposes of identification and compliance with Personally Identifiable Information (PII) requirements, only the last four (4) of the contractor employee’s Social Security Number (SSN) will be input on the form.

1.38.1 The Contractor shall contact the COR prior to work being performed in order to accomplish the required training or to verify the required training as listed below has been completed:

Contractor Required Courses Course Number Initial Fire Safety and Prevention Training CTESAF0000100SU Refresher Fire Safety and Prevention Training, Computer Based Training (CBT)

CTEMAS0002900CB

Section Two

Performance Assessment

The Contractor shall be aware that in the absence of any contract requirement from the Service Summary (SS) does not detract from its enforceability nor limit the rights or remedies of the

Government under any other provision of the contract. The Contractor shall ensure the following SS requirements are accomplished:

Service Summary (SS) Table 2-1

SS PERFORMANCE OBJECTIVE

PWS

PARA.

PERFORMANCE

THRESHOLD

SS 1

Health Assessment: The Contractor shall accomplish an initial HA on each Machine listed in Appendix A within ten (10) business days after Contract Award and after exercising of each option period. This HA shall include a comprehensive check as to the current state of the machine and overall health of all components along with a recommendation of items that show significant wear beyond what is expected. HA shall include accuracy tests, squareness and level checks, repeatability tests, location tests and any other performance tests that will impact the accuracy of the equipment. Once the HA has been completed the Contractor shall provide in person, by fax or by e-mail an HA report on a contractor devised form to the Contracting Officer’s Representative (COR) and the Contracting Officer (CO) within five (5) business days. As a minimum, the information cited on the report shall include:

date of evaluation testing information completed on equipment repair recommendation to include estimation of urgency Any Calibration information done as part of the HA

1.3.1 100% Compliance

SS PERFORMANCE OBJECTIVE

PWS

PARA.

PERFORMANCE

THRESHOLD

SS 2

Preventative Maintenance Assessment: The Government will provide to the Contractor a comprehensive list of current PMs being accomplished within five (5) days of award of contract. The Contractor shall review the provided information and perform an initial PM assessment as part of section 1.3.1 of this PWS. This shall include review of existing MXSG PM Schedules as well as a review of 306 cards. The Contractor shall provide feedback and recommendations for improving existing PM schedule.

The Contractor after completion of the overall health assessment in para 1.3.1 of each machine shall generate a PM schedule to fit the requirements of each machine listed in Attachment A. This shall include an annual high-level preventative maintenance (PM) to address, at a minimum, the following requirements:

F) General Information

vi. Machine make, model, S/N and

OC number

vii. Machine runtime/motor hours

viii. Automatic tool changer (function and overall condition)

ix. Pallet changer

x. Air filters

G) Spindle

v. Spindle cone – clean and check for damage

vi. Drawbar force

vii. Bearing temperature

viii. Verify lubrication H) Linear Axis

viii. Ball screw wear

ix. Ball screw backlash

x. Ball bar analysis (Straightness, Squareness, Positional Tolerance, Circularity, Scaling Mismatch, Servo mismatch, and Lateral play)

xi. Way and wiper check

xii. Scales

1.4, 1.41 100% Compliance

PARA.

PERFORMANCE

THRESHOLD

xiii. Belt tension

xiv. Verify lubrication

I) Rotary Axis

iii. Backlash

iv. Verify lubrication

J) Hydraulic System

viii. Identify filters for replacement

ix. Check fluid levels

x. Check oil temperature

xi. Check hydraulic pressure

xii. Inspect for leaks

xiii. Check counterbalance

xiv. Check for worn or defective parts

SS 3

Remedial Maintenance (RM): RM is defined as unscheduled work requirements which are not otherwise defined in this PWS.

RM includes the evaluation, troubleshooting and diagnosis of equipment to isolate the source of a malfunction.

1.5 100% Compliance

SS 4

Level-one support: Level-one support shall consist of the Contractor providing technical support by telephone to the Government. The Contractor shall provide technical telephone support from 7:00 am to 5:00 pm (EST), Monday through Friday. The Contractor shall provide priority status for technical support inquiries and shall respond by telephone within four (4) hours of being contacted by the Government Program Manager.

The Government will first attempt to perform corrective repairs to the CNC equipment by utilizing telephone technical support provided by the Contractor. If Contractor telephone support does not resolve the problem within eight (8) hours, level-two support will be required.

1.5.1, 1.5.1.1 100% Compliance

PARA.

PERFORMANCE

THRESHOLD

SS 5

Level-two support: Level-two support occurs when level-one support is not adequate to return the system to operational status within eight (8) hours. If a work stoppage occurs and a solution cannot be provided via telephone, the Contractor shall dispatch a service technician to respond on-site. When level-two support is required, the Government Program Manager will contact the contractor and notify the primary COR. The Contractor shall provide on-site response no later than two (2) business days after notification, and shall continue providing on-site support to Government personnel until the problem is resolved. The need for work outside of normal business hours will be assessed on a case by case basis to determine the best value to the Government.

The Contractor shall provide the required technical expertise and engineering support to enable the Government to perform the corrective maintenance repairs necessary to return the CNC equipment to an operational status. This support will include providing technical guidance, advising, and overseeing the performance of the repair tasks performed by Government personnel.

1.5.2, 1.5.2.1 100% Compliance

SS 6

Level-three support/On-Site OEM repair or service: After a level-two initial assessment, if the required repair is OEM specific in nature; meaning it could involve proprietary or specialized knowledge, OEM specific software, configuration, tooling, etc., the contractor shall coordinate with the appropriate OEM/vendor and provide a written repair estimate to the Government COR no later than five (5) business days from assessment. If this schedule cannot be met due to OEM delays the Contractor shall provide in writing when the estimate is to be delivered.

The OEM shall arrive within four (4) weeks of approved request to accomplish identified maintenance action. After evaluation, a

1.5.3, 1.5.3.1 100% Compliance

PARA.

PERFORMANCE

THRESHOLD

comprehensive list of repair actions and parts, along with quote(s), shall be submitted in writing to the COR for approval. COR obtains CO approval before the repairs are performed.

These complex CNC machines are an integration of various OEMs & vendor specific components/subcomponents, therefore the term 'OEM specific' can apply both to the overall machine OEM or any of the various OEM specific subcomponents.

SS 7

Malfunction and Notification Process:

Upon occurrence of an equipment or system malfunction and the malfunction cannot be resolved by the steps in section 1.5.1 of this PWS, the COR will contact the Contractor by telephone, email, or fax and provide information below to arrange for an on-site visit per sections 1.5.2 and 1.5.3 of this PWS.

If the COR notifies the Contractor via telephone, the COR will provide a written copy of the request by email or fax within one

(1) business day.

the equipment identification number

(ID#)

a brief description of the malfunction location of equipment name and telephone number of the

Point of Contact (POC)

1.6 100% Compliance

SS 8

Equipment Evaluations: The Contractor shall provide a written Estimate Repair Report to the COR by fax or email no later than (NLT) two (2) business days after the completion of the inspection. As a minimum, the information cited on the Estimate Repair Report shall include:

the equipment ID#

1.7 100% Compliance

PARA.

PERFORMANCE

THRESHOLD

date of evaluation description of findings and recommendations required parts and part numbers (P/N) cost of parts (included on estimate) number of parts needed estimated labor hours required to complete the repair a written test plan to describe the process that will be used to perform an accuracy test if required in Sec 1.16

Any recommendations cited shall consider:

the priority of the requested service available source for obtaining new parts the availability of the new parts shipping and delivery schedules of parts other factors which may be peculiar to the specific repair requirement

SS 9

Authorizations for Repair Actions: Only the Contracting Officer (CO) can authorize repair actions. The COR will coordinate any repair actions with the Government Subject Matter Expert (SME) and the CO in order to obtain the approval to proceed. The Contractor shall ensure all repair actions have the documented CO approval, in writing, before initiating any repair or ordering parts.

The Contractor shall demonstrate to the Government SME that the repairs have been completed.

Once the authorization for repair action has been received from the CO, the Contractor shall order any required parts within two (2) business days and notify the COR, in writing, of the estimated arrival date of the parts. Upon the receipt of the parts, the Contractor shall perform the repair within five (5) business days. The COR will verify the receipt of the

1.8,1.8.1 100% Compliance

PARA.

PERFORMANCE

THRESHOLD

parts with the Contractor to ensure the repair is performed in a timely manner.

SS 10

Off-Site Repair: RM of the equipment shall be completed at the location of the equipment.

The Contractor shall not remove from the premises any system, sub-system or peripheral at any time in order to affect repair without the written consent of the Government.

The Contractor shall provide written documentation via email to the COR, which supports a request to remove from the premises any system, sub-system or peripheral. Said written documentation and request shall include, as a minimum, the information listed below.

contract number part number, OC #, S/N, as applicable description of the part, OC #, S/N, as applicable corresponding estimate repair report number

When determined necessary by the COR to ship items to the Contractor’s off-site facility for repair, the Contractor shall arrange for the scheduling, repair of the failed item and provide the appropriate shipping data to the COR. The COR will process the required shipping documents and arrange for transportation of the item to the appropriate shipping bay for packaging, shipment, and transporting to the designated off-site facilities Freight on Board (FOB) destination.

1.9,1.9.1,1.9.2 100% Compliance

SS 11

Return of Equipment: Upon completion of the approved repair, the Contractor shall conduct performance and accuracy checks on the repaired equipment to verify it is restored to full operational condition based on OEM specifications. The Contractor shall provide documentation that the performance check has been completed and the equipment is in working order IAW paragraph 1.8, Service

1.10 100% Compliance

PARA.

PERFORMANCE

THRESHOLD

Report, of this PWS. The Contractor shall return the repaired equipment to the Government within the timeframe identified on the Estimate Repair Report.

SS 12

Delivery: The Contractor shall ship all repaired and any non-repairable equipment by the fastest and most traceable method in order to arrive within five (5) business days after the repair completion date.

1.11 100% Compliance

SS 13

Shipping: The Contractor shall provide to the COR, the date equipment was shipped out, shipment identification information and include contract number on the shipping paper work with a FOB Destination. The ship to address is listed below.

ATTN: SURVEILLANCE COR #/Contract No: _____________

OC-ALC/OBC

Bldg. 3001 Staff Dr. Door G70 Post N68 Tinker AFB, OK 73145-3052

1.12 100% Compliance

SS 14

Service Report: Immediately upon completion of the maintenance support services and before leaving the OC-ALC, the Contractor shall provide a written Service Report to the Government SME. When necessary the Government SME will forward the service report to the COR within two (2) business days of receipt. The Contractor shall provide, by fax or email, the final service report within five (5) business days to the COR. As a minimum, the final service report shall contain the following information:

name of the company requested service date contract number equipment ID# description of services provided additional services recommended (if any)

1.14 100% Compliance

PARA.

PERFORMANCE

THRESHOLD

printed name and signature of technician who performed the services printed name…