Page_3-31.pdf

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Administrative and Professinal / Technical Support Services
Solicitation number
DJD-15-R-0023
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RFP DJD-15-R-0023

3-31

The Program Manager shall monitor the operations of the contract and all Contractor employees hired in the performance of the contract, regardless of the physical location of the employee. The Program Manager shall maintain his or her own individual time and attendance record and shall ensure that the time and attendance records of all employees employed in the performance of the contract are accurate, complete, and submitted in a timely manner to ensure proper payment.

Minimum Education: Bachelor’s degree.

Qualifications: Requires 5 years program management experience and comprehensive understanding of the applicable programs and associated industry. The Program Manager must be capable and skilled in oral and written communications and able to apply these skills in communicating with all levels of management. The Program Manager must be technically qualified in all aspects of contract management and ensure that all tasks identified are completed in accordance with contract requirements. The Program Manager must be skilled in planning, supervisory, leadership, financial, and operational skills combined with the ability to develop and implement strategies and action plans to achieve desired objectives.

3.9.2 On-Site Supervisor

The Contractor shall hire and assign an On-Site Supervisor to be located with Office of Diversion Control personnel at DEA headquarters in Arlington, Virginia.

The On-Site Supervisor shall supervise employees to ensure effective and timely processing of work assignments. The On-Site Supervisor shall review the work completed by contractor personnel and ensure that procedures, operations, and directions issued by the Program Manager have been complied with and satisfactorily implemented.

The On-Site Supervisor shall monitor the workflow to ensure minimum backlog and maximum productivity. The On-Site Supervisor shall prepare documentation regarding any performance deficiencies.

At the discretion of the Program Manager, the On-Site Supervisor shall brief newly assigned personnel regarding duties and functions as assigned, and monitor their progress. The On- Site Supervisor shall be under the direct supervision of the Program Manager, and shall interface with the Program Manager regarding all performance, technical, or personnel matters.

The On-Site Supervisor shall maintain time and attendance and production logs of each employee supervised and shall certify the accuracy of the information.

The On-Site Supervisor’s time and attendance records shall be maintained by the Program Manager, who is responsible for ensuring that it is accurate, complete, and submitted in a timely manner to ensure proper billing and payment procedures.

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