Descriptive_Course_Literature_EXMI.pdf

© 2023, Experience Management Institute. All rights reserved.

DESCRIPTIVE COURSE

LITERATURE

© 2024, Experience Management Institute. All rights reserved.

Employee Experience: Outline

It is no secret that the experiences employees have in your organization drives their engagement. With labor markets becoming more competitive, talented staff have options and are switching jobs and careers to ones that better meet their needs.

Building an experience that matters is not an easy task and needs to be a strategic priority across the organization. In this course we will dive into creating an extraordinary employee experience.

Audience: All supervisors and managers

Type Course

Duration 2.5 hours

Structure Blended learning: 1.5 hrs in-person or virtual +

1 hr self-paced online learning

Access 12-month access to online course materials

Prerequisites None

ODOT Core Skills

Alignment

Communication, Team building, Relationship building

Minimum Attendees 10

Maximum Attendees 30 (Can accommodate up to 75 attendees for an additional cost)

Participants receive a digital badge and certificate upon completing online learning

Employee Experience: Syllabus & Curriculum Description

SELF-PACED ONLINE LEARNING (1 hour)

Learning Objectives

By the end of online learning, you will be able to:

• Define employee experience

• Distinguish employee experience from related concepts

• Apply strategies to understand and support the employee experience

Online Learning Outline

01 Basic Principles of Employee Experience (EX)

02 EX and Customer Experience

03 Strategies to Understand & Support EX

04 Summary & Next Steps

Participants will be asked to complete the online course prior to attending the in-person or virtual training.

IN-PERSON OR VIRTUAL LEARNING (1.5 hours)

Learning Objectives

By the end of this training, you will be able to:

• Recognize characteristics of employee experience (EX), including key journey clusters

• Identify current department and organization data that can be used to assess EX

• Select and use tools for translating data into exceptional employee experiences

Training Outline

01 EX Overview

02 Collecting Data to Measure EX

03 Selecting and Using EX Tools

04 Prioritizing Improvements

Interviewing Skills: Outline

In a tight job market, strong interviewing skills are crucial for making the right hiring decisions. This course equips you to conduct successful interviews and identify top talent. You'll learn key questioning techniques, effective evaluation methods, legal considerations, and strategies to effectively navigate the interview process.

Audience: Any employee who is part of a hiring committee and conducts interviews

Type Course

Duration 1 hour

Structure In-person or virtual synchronous learning

Access Participants will receive copies of the training slides and handouts.

Prerequisites None

ODOT Core Skills

Alignment

Team building, Minimum Attendees 10

Maximum Attendees 30 (Can accommodate up to 75 attendees for an additional cost)

Interviewing Skills: Syllabus & Curriculum Description

IN-PERSON OR VIRTUAL LEARNING (1 hour)

Learning Objectives

By the end of online learning, you will be able to:

• Distinguish between appropriate and inappropriate questions for candidates

• Recognize common types of bias and how they can factor into the interview process.

• Identify strategies for mitigating bias in interviewing.

Online Learning Outline

01 Legal considerations for interviewing

02 Recognizing and mitigating bias

03 Pre-interview preparation

04 Effective questioning techniques

05 Assessment practices

Employee Engagement: Outline

Explore the concept of employee engagement, its key drivers, and practical strategies to create a more motivated and productive workforce. Through discussions, activities, and examples, participants will gain the knowledge and tools needed to foster a positive work environment and empower employees to reach their full potential.

Audience: All supervisors and managers

Type Course

Duration 1.5 hours

Structure In-person or virtual synchronous learning

Access Participants will receive copies of the training slides and handouts.

Prerequisites None

ODOT Core Skills

Alignment

Communication, Relationship building

Minimum Attendees 10

Maximum Attendees 30 (Can accommodate up to 75 attendees for an additional cost)

Participants receive a certificate of completion upon completing the course.

Employee Engagement: Syllabus & Curriculum Description

IN-PERSON OR VIRTUAL LEARNING (1 hour)

Learning Objectives

By the end of the learning, you will be able to:

• Define employee engagement and its key components.

• Identify the core motivators that drive employee engagement.

• Recognize the role of leadership in fostering engagement.

• Describe various strategies to boost employee engagement within an organization.

Online Learning Outline

01 Introduction to Employee Engagement

02 Key Drivers of Engagement

03 Strategies for Boosting Engagement

04 Taking Action

Work-life Balance: Outline

This course helps individuals who lead people, teams, and organizations to establish a workplace environment that values employee wellbeing at and outside of work. Course participants will learn about factors that lead to employee burnout and how those can be mitigated. They will also learn about the research on work-life interaction and how to set norms and structures that help employees find balance between the two.

Audience: Organizational leaders, supervisors

Type Course

Duration 4 hours

Structure Blended learning: 1.5 hrs in-person or virtual +

2.5 hrs self-paced online learning

Access 12-month access to online course materials

Prerequisites None

ODOT Core Skills

Alignment communication, team building, relationship building

Minimum Attendees 10

Maximum Attendees 30 (Can accommodate up to 75 attendees for an additional cost)

Work-life Balance: Syllabus & Curriculum Description

SELF-PACED ONLINE LEARNING (2.5 hours)

Learning Objectives

By the end of online learning, you will be able to:

• Apply current research to mitigate employee burnout

• Establish norms and structures that prioritize work-life balance

Online Learning Outline

01 Mitigating Employee Burnout

02 Research on Work-Life Balance

03 Barriers to Work-Life Balance

04 Setting the Tone in the Workplace

IN-PERSON OR VIRTUAL LEARNING (1.5 hours)

Learning Objectives

By the end of this training, you will be able to:

• Apply current research to mitigate employee burnout

• Establish norms and structures that prioritize work-life balance

Training Outline

01 Work-Life Interaction

02 Work-Life Segmentation and Integration

03 Best Practices for Managers

AI Fundamentals for Leaders: Outline

Learn how to unlock the potential of Artificial

Intelligence (AI). This course equips leaders with the foundational knowledge and practical insights needed to navigate the world of AI.

Audience: Organizational leaders, supervisors

Type Course

Duration 1.5 hours

Structure In-person or virtual synchronous learning

Access Participants will receive copies of the training slides and handouts.

Prerequisites None

ODOT Core Skills

Alignment

Process improvement/Efficiency

Minimum Attendees 10

Maximum Attendees 30 (Can accommodate up to 75 attendees for an additional cost)

AI Fundamentals for Leaders: Syllabus & Curriculum Description

IN-PERSON OR VIRTUAL LEARNING (1.5 hours)

Learning Objectives

By the end of online learning, you will be able to:

• Understand the fundamental concepts and terminology relevant to Artificial Intelligence and Machine learning.

• Learn on to effectively use generative AI tools.

Training Outline

01 Introduction to AI key concepts and terminology

02 Types of generative AI

03 Explore usage of AI tools

04 Current landscape of AI use and policy

Onboarding for Supervisors & Managers: Outline

This course equips new managers and supervisors with the knowledge and tools to effectively onboard new employees, setting them up for success and ensuring a smooth integration into the team and organization. Through interactive modules, case studies, and practical exercises, participants will gain a comprehensive understanding of the onboarding process, best practices for building strong working relationships, and strategies to empower new hires to excel in their roles.

Audience: All supervisors and managers

Type Course

Duration 1.5 hours

Structure In-person or virtual synchronous learning

Access Participants will receive copies of the training slides and handouts.

Prerequisites None

ODOT Core Skills

Alignment

Communication, Team building, Relationship building

Minimum Attendees 10

Maximum Attendees 30 (Can accommodate up to 75 attendees for an additional cost)

Onboarding for Supervisors & Managers: Syllabus & Curriculum Description

IN-PERSON OR VIRTUAL LEARNING (1.5 hours)

Learning Objectives

By the end of online learning, you will be able to:

• Identify key components of an effective onboarding program.

• Describe best practices for building rapport and fostering open communication with new hires.

• Outline strategies for setting clear expectations, providing effective feedback, and promoting ongoing professional development.

Training Outline

01 What is Onboarding and why does it matter?

02 Building the Foundations for Success

03 Fostering Growth and Development

04 Effective Communication

Process Improvement: Outline

Explore lean process improvement tools and strategies. Learn how to identify bottlenecks, inefficiencies, and areas for improvement. Delve into key metrics that enable you to track progress and measure the success of process changes.

Audience: All employees

Type Course

Duration 3 hours

Structure Blended learning: 1.5 hrs in-person or virtual +

1.5 hrs self-paced online learning

Access 12-month access to online course materials

Prerequisites None

ODOT Core Skills

Alignment

Process Improvement/Efficiency, Change management

Minimum Attendees 10

Maximum Attendees 30 (Can accommodate up to 75 attendees for an additional cost)

Process Improvement: Syllabus & Curriculum Description

SELF-PACED ONLINE LEARNING (2 hours)

Learning Objectives

By the end of online learning, you will be able to:

• Identify common process improvement tools

• Understand common issues and inefficiencies that lead to delays and lost opportunities.

• Understand root cause analysis tools

Course Outline

01 Introduction to Lean Process Improvement

02 Current State Analysis Tools

03 Identifying Issues and Delays

04 Root Cause Analysis Tools

IN-PERSON OR VIRTUAL LEARNING (1.5 hours)

Learning Objectives

By the end of this lesson, you will be able to:

• Use process improvement tools to identify strengths and weaknesses of current processes.

• Identify key metrics to monitor your process.

Course Outline

01 Introduction to Lean Process Improvement

02 Understanding the Current State

03 Uncovering Root Causes

04 Designing the Future State

05 Sustaining and Monitoring Improvements

Building a Diverse, Equitable, and Inclusive Workplace: Outline

This course is designed to help professionals build a diverse, equitable, and inclusive workplace. In this course, you'll learn how to embed DEI throughout your organization. The first part of every lesson is designed to be completed independently. Learners can move through the content at their own pace and choose their preferred modality. Each lesson also includes optional team activities—such as templates and facilitation guides—to help organizations implement DEI best practices in real time and in response to their specific context.

Audience: Organizational leaders, supervisors, and/or employees who lead or supports DEI work in the public sector

Type Training Program

Duration 14 hours

Structure Blended learning: 10 hrs self-paced online learning + 4 hours in-person or virtual

Additional optional team activities

Access 12-month access to online course materials

Prerequisites None

ODOT Core Skills

Alignment

Communication, team building, relationship building

Minimum Attendees 10

Maximum Attendees 30 (Can accommodate up to 75 attendees for an additional cost)

Building a Diverse, Equitable, and Inclusive Workplace: Syllabus & Curriculum Description

SELF-PACED ONLINE LEARNING (10 hours)

Learning Objectives

By the end of online learning, you will be able to:

• Apply foundational principles prioritizing diversity, equity, and inclusion (DEI) in organizations

• Prepare for DEI integration by building the right team, establishing goals, organizing resources, and collecting data

• Communicate organizational DEI priorities effectively and in an accessible manner

• Embed DEI into human capital functions, including talent acquisition, talent development, and total rewards

Online Learning Outline

01 Guiding Principles

02 Preparing for DEI Integration

03 Communication and Accessibility

04 Talent Acquisition

05 Talent Development

06 Total Rewards

IN-PERSON OR VIRTUAL LEARNING (4 hours)

Learning Objectives

By the end of these team activities, you will be able to:

• Assess organization strengths and growth areas with respect to DEI

• Develop a DEI strategy and action plan for your organization

• Create a communications plan to share and advance DEI priorities

• Build detailed plans for attracting and retaining a diverse workforce

Training Outline

Training 1: EXMI facilitated session on DEI strategy (2 hours)

01 Discussion Guide: Strengths, Growth Areas, and Bias Interruption

02 Template: DEI Strategy and Action Plan

Training 2: EXMI facilitated session on DEI communications (2 hours)

03 Template: Communications Plan

Optional Team Activities:

04 Facilitation Guides: Workforce Planning, Recruitment, Hiring

05 Template: DEI Competency Framework

06 Facilitation Guide: Total Rewards

Participants complete Modules

01 and 02 independently prior to

Training 1

Participants complete Module 03 independently prior to Training 2

Hiring Deep Dive: Outline

Take a deep dive into the hiring process, with a focus on writing interview questions, selecting performance tasks, and developing rubrics.

Participants will learn best practices for developing each of these components of the hiring process to improve the quality of their hiring decisions.

Audience: Employees who are part of a hiring committee and assists with defining hiring criteria and/or developing interview questions.

Type Training Program

Duration 5 hours

Structure Blended learning: 2 hrs self-paced online learning + 3 hours in-person or virtual

Additional optional team activities

Access 12-month access to online course materials

Prerequisites Interviewing Skill Course or similar training

ODOT Core Skills

Alignment

Process Improvement/Efficiency, Minimum Attendees 10

Maximum Attendees 30 (Can accommodate up to 75 attendees for an additional cost)

Hiring Deep Dive: Syllabus & Curriculum Description

SELF-PACED ONLINE LEARNING (2 hours)

Learning Objectives

By the end of online learning, you will be able to:

• Write interview questions that are clear, concise, and aligned to the job requirements.

• Identify performance tasks that are relevant to the job and allow candidates to demonstrate their skills and knowledge.

• Develop scoring rubrics that are fair and objective for evaluating candidates.

Online Learning Outline

01 Best practices for hiring

02 Interview Question Types

03 Common types of performance tasks

04 Key components of a rubric

IN-PERSON OR VIRTUAL LEARNING (3 hours)

Learning Objectives

By the end of this lesson, you will be able to:

• Write interview questions that are clear, concise, and aligned to the job requirements.

• Develop scoring rubrics that are fair and objective for evaluating candidates.

Training Outline

Training 1: EXMI facilitated session on interview questions (1.5 hrs)

01 Writing tips for interview questions

02 Writing and critiquing interview questions.

Training 2: EXMI facilitated session on rubrics (1.5 hours)

03 Creating candidate look-fors and interview rubrics