CSC-26301_Document_Destruction_QASP (002).docx

DEFENSE LOGISTICS AGENCY

LAND AND MARITIME

P.O. BOX 3990

COLUMBUS, OHIO 43218-3990

Document Destruction Service Solicitation Quality Assurance Surveillance Plan (QASP)

1. Purpose

1.1. The purpose of this document is to provide guidance on administering subject contract such that the best possible quality in performance can be assured through appropriate surveillance and addressing of any performance failures as appropriate.

1.2. The contractor, and not the Government, is responsible for management and quality control actions to meet the terms of the contract. The role of the Government is quality assurance to ensure contract standards are achieved. It is also used for assessing contractor’s overall performance, both the good and the bad, which will be used to determine future contract actions with a company (e.g. exercising of options, determining contractor responsibility, and past performance for future awards).

2. Surveillance Procedures

2.1. The Government may inspect and evaluate the Contractor’s performance to ensure Services are received in accordance with requirements in this contract. The Government will use the Contractor’s work schedule, to record validation results. Results of the validation then become the official Government record of the Contractor’s performance. When a performance threshold has not been met or Contractor performance has not been accomplished, the Government will initiate a Contract Discrepancy Report (CDR) for issuance to the Contractor. The Contractor shall respond to the DS-FCIE Contract Officer Representative (COR) or designee within 10 calendar days of receipt.

2.2. Periodic Validations. The government will evaluate the contractor’s work on a scheduled basis during performance of the Service. Any unsatisfactory inspection (defect) result shall be recorded, and the Contractor shall re- perform the service within 24 hours of notification or a mutually acceptable time frame.

2.3. Complaints. The Government will receive and investigate complaints. The Government will be responsible for initially validating customer complaints. The DS-FCIE COR shall make final determination of the validity of customer complaint(s) in cases of disagreement with the COR designee and the Contractor. For validated customer complaints of inadequate Service as stated in the Contract, the Contractor shall provide a written corrective action plan within 48 hours of notification.

2.4. Documenting Surveillance.

2.4.1. Progress Meetings. The COR or designees, and the Contractor shall periodically meet to discuss the Contractor’s performance. The following issues shall be discussed; opportunities to improve the contract, any modifications required of the contract, unsatisfactory inspections and valid customer complaints against each performance objective observed and steps taken by the Contractor to prevent occurrences in the future.

2.4.2. Contractor may be asked to provide a summation of unsatisfactory inspections and customer complaints and provide insight into any identified trends. The minutes of these meetings will be prepared in writing by the COR or designee and any other signatures as deemed appropriate, distributed to the functional area Leads, COR and the Contractor. Should the Contractor not concur with the minutes, the Contractor shall provide a written notification to the COR and Contracting Office identifying areas of non-concurrence for resolution.

2.4.3. All documentation resulting from surveillance must be made part of the contract file.

3. Surveillance Plan Summary

3.1. The Surveillance Plan Summary is the list of performance objectives and standards that must be performed by the contractor. This details the method of surveillance the COR will use to validate and inspect these performance elements. Inspection of each element will be documented in the COR file.

3.1.1. Deliverable: Services received as stated and in accordance with this contract.

3.1.2. Standard: Specific to the requirements as stated in the contract.

3.1.3. Measurement Universe: Satisfactory completion of all corrections defined as discrepancies during surveillance.

3.1.4. Acceptable Performance Metric: Successful performance of equipment, facility or related product identified in the Service contract consistent with normal operational features of the item and to the satisfaction of the COR or designee. This will include any training if identified in the contract.

3.1.5. Method of Surveillance: 100% or as defined in the Service contract.

4. Roles and Responsibilities The following personnel shall oversee and coordinate surveillance activities.

4.1 Project Manager (PM) / Designee - The PM specific to this Service Contract:

Assigned: Sinan Falah, Civil Engineer Organization: DLA Installation Management Telephone: Mobile: (614) 432-5955 Email: Sinan.Falah@dla.mil

4.2 Contracting Officer’s Representative (COR) - The COR or PM is responsible for providing technical oversight of the Contractor’s performance.

Assigned COR: Sinan Falah, Civil Engineer Organization: DLA Installation Management Telephone: Mobile: (614) 432-5955 Email: Sinan.Falah@dla.mil

4.3 Contractor Name:

Contract Number:

Telephone:

POC:

Email:

5. Performance Reporting:

Please note: The Performance Assessment Report (PAR), Part I, must be completed by the PM. The Customer Complaint Record and Corrective Action Report (CAR) completed as necessary by the PM.

5.1 Performance Assessment Report (PAR):

5.2 The PM will complete the PAR, Part I (Parts II and III as necessary) after services have been completed by the Contractor and forward to the COR.

5.3 Customer Complaint Record:

DEFENSE LOGISTICS AGENCY

HEADQUARTERS

8725 JOHN J. KINGMAN ROAD

FORT BELVOIR, VIRGINIA 22060-6221

CSC-20201 Document Destruction Quality Assurance Surveillance Plan

5.3.1 The PM will complete only as necessary and forward to the COR Page | 2 image1.png