CM-16_(2).pdf
PDF 173 KB Posted
- Attached to
- Over-the-Phone & Video-Remote Interpretation
- Solicitation number
- EV00017920
- Issued by
- Massachusetts
About this file
This is a Scope of Work document for the City of Boston's Office of Language and Communications Access (OLCA) procurement of over-the-phone and video-remote interpretation services. The vendor must provide interpretation services in multiple languages to ensure equitable access to city programming, services, and information for limited English proficient (LEP) individuals. The scope requires 24/7 availability with response times of no more than 30 seconds for phone interpretation and no more than two minutes for video remote interpretation. The vendor must maintain a roster of qualified interpreters covering a minimum of 200 languages and dialects, ensure interpreter proficiency through certification requirements, and provide real-time reporting and performance metrics. The contract term is for three years with two optional one-year renewal periods. Specific performance standards include accuracy rates of at least 95 percent, interpreter credentialing verification, and compliance with state and federal accessibility requirements.
The pricing structure requires the vendor to submit a competitive per-minute rate for phone interpretation services and a per-minute rate for video remote interpretation, with volume-based discounts considered. The vendor must be able to accommodate emergency interpretation requests and provide dedicated account management for city departments. No set-asides or incumbent preferences are identified in the scope. The funding will be provided by the City of Boston through its general budget allocation for language access services. The vendor must comply with all Massachusetts and federal accessibility laws, including Title VI of the Civil Rights Act and the Americans with Disabilities Act, and maintain detailed usage records and billing documentation for audit purposes.
View the file
Other files
| File | Type | Posted |
|---|---|---|
| Over-the-Phone___Video-Remote_Interpretation.pdf | ||
| CM-15A.pdf | ||
| OPI_VRI_Language_Services_.docx | DOCX document | |
| WAGE-2_FY27_(Vendor_Agreement)_(3).pdf | ||
| CM-06_(2).pdf | ||
| OPI_VRI_Language_Services_.pdf | ||
| CM-15B.pdf |
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Text version
WAGE THEFT PREVENTION
Published May 2025
CM-16
The City of Boston has established requirements for City contracts in an effort to prevent wage theft.
Prospective vendors must provide the following certifications or disclosures with their bids/proposals. Failure to provide the following shall result in rejection of the bid/proposal.
INSTRUCTIONS
A vendor must check box 1 or box 2 as applicable and must sign this form, certifying compliance with the requirements set out in this Form. This form must be included with the bid or proposal, and for multi-year contracts must be completed annually on the contract anniversary.
Pursuant to the above mentioned Executive Order, vendors who have been awarded a contract with the City of Boston must post the Massachusetts Wage and Hour Laws notice informing employees of the protections of G.L. c. 149, c. 151, and the Fair Labor Standards Act in conspicuous places.
This notice can be found at: mass.gov/ago/docs/workplace/wage/wagehourposter.pdf
CERTIFICATION
The undersigned certifies under penalties of perjury that the vendor is in compliance with the provisions of the Executive Order titled “Establishing Requirements for City Contracts in an Effort to Prevent Wage Theft,” as currently in effect.
1 Neither this firm nor any subcontractor has been subject to a federal or state criminal or civil judgment, administrative citation, final administrative determination, order or debarment resulting from a violation of G.L. c149, c151, or the Fair Labor Standards Act within three
(3) years prior to the date of this bid/proposal submission.
Select one statement to certify, as applicable.
2 This firm, or a subcontractor of this firm, has been subject to a federal or state criminal or civil judgment, administrative citation, final administrative determination, order or debarment resulting from a violation of G.L. c149, c151, or the Fair Labor Standards Act within three
(3) years prior to the date of this bid/proposal submission and such documentation is included in the bid/proposal submission.
3 Any federal or state criminal or civil judgment, administrative citation, final administrative determination, order or debarment resulting from a violation of G.L. c149, c151, or the Fair Labor Standards Act imposed while any bid/proposal is pending and, if awarded a contract, during the term of the contract, will be reported to the Official within five (5) days of receiving notice.
All vendors must certify.
WAGE THEFT PREVENTION
CM-16
4 Vendors awarded a contract that have disclosed a federal or state criminal or civil judgment, administrative citation, final administrative determination, or order resulting from a violation of G.L. c149, c151, or the Fair Labor Standards Act within three (3) years prior to the date of this bid/proposal, or during the term of the contract and through the contract term shall furnish their monthly certified payrolls to the Official for all employees working on such contract and may be required to obtain a wage bond or other suitable insurance in an amount equal to the aggregate of one year’s gross wages for all employees. Vendors subject to a state or federal debarment for violation of the above laws or prohibited from contracting with the Commonwealth are prohibited from contracting with the City, and upon a finding or order of debarment or prohibition, the City may terminate the contract.
All vendors must certify.
5 Notice provided by the City, informing employees of the protections of the Order and applicable local, state, and federal law will be posted in conspicuous places.
Name of person signing quotation, bid, or proposal
Name of Business
Signature
Date
APPROVED AS TO FORM BY CORPORATION COUNSEL APRIL, 2025
| Check Box1: |
| 0: |
| 0: Off |
| Printed name of person signing quotation bid or proposal: |
| Name of Business: |
| Signature: |
| Date: |
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