Customer+Satisfaction+Survey.doc
DOC document 35 KB Posted
- Attached to
- IT - Professional Services Vendor Contract Pool
- Contract number
- 095-VTEC
- Issued by
- North Dakota
About this file
This document is a Customer Satisfaction Survey form specifically designed for evaluating performance under State Contract 095 for IT Professional Services Vendor Contract Pool. The survey is intended to be completed by an agency after a work order is fulfilled, with the completed form to be emailed to the contract administrator.
The survey instrument contains four primary rating categories: vendor work quality, timeliness of work order completion, cost performance relative to the original project offer, and compliance with contract terms and state information technology standards. Each category allows for a numerical rating scale and provides space for additional comments. The document suggests a comprehensive assessment mechanism for tracking vendor performance across multiple dimensions of service delivery, with ratings ranging from lower to higher compliance/quality and options for early, on-time, or late completion.
View the file
Other files
| File | Type | Posted |
|---|---|---|
| Competitive+Work+Order+Evaluation+Worksheet.doc | DOC document | |
| Frequently+Asked+Questions.doc | DOC document | |
| 095+All+Vendor+ContractSummary.docx | DOCX document | |
| Competitve+Work+Order+Award+Notice.doc | DOC document | |
| Expanded+SOW+and+Compensation.docx | DOCX document | |
| Vendor+Work+Order+Request.docx | DOCX document | |
| Instructions+Issuing+Vendor+Pool+Work+Order.docx | DOCX document | |
| VTECH+Solution+Contract+Summary+095.docx | DOCX document | |
| vTech+Contract.pdf | ||
| vTech+Solution+Amendment+1.pdf | ||
| Vendor+Change+Order.docx | DOCX document |
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Text version
Customer Satisfaction Survey – Contract 095 IT Professional Services Vendor Contract Pool Name
Work Order Request Number
Issue Date
Agency
E-Mail Address
Telephone Number
Contractor
Contractor Primary Contact(s) for this Work Order
1. Rate the Vendor’s quality of work performed based on the requirements in the work order:
Lower Quality FORMCHECKBOX
FORMCHECKBOX
FORMCHECKBOX
FORMCHECKBOX
FORMCHECKBOX
5 Higher Quality Comments related to quality rating:
2. Rate the Vendor’s ability to complete the work order timely based on the schedule in the work order:
FORMCHECKBOX
1 Late Completion of Work Order
FORMCHECKBOX
2 On Time Completion of Work Order (95% or more completed on schedule)
FORMCHECKBOX
3 Early Completion of Work Order
Comments related to schedule rating:
3. Rate the Vendor’s ability to complete the requirements in the Work Order within the original project offer:
FORMCHECKBOX
1 Completed Work Order at Higher Cost than Original Project Offer
FORMCHECKBOX
2 Completed Work Order at Cost Proposed in Original Project Offer
FORMCHECKBOX
3 Completed Work Order at Lower Cost than Original Project Offer Comments related to cost rating:
4. Rate the Vendor’s compliance with contract terms and State Information Technology standards:
Lower Compliance FORMCHECKBOX
FORMCHECKBOX
FORMCHECKBOX
FORMCHECKBOX
FORMCHECKBOX
5 Higher Compliance Comments related to compliance with contract terms and State IT Standards:
Complete and email to contract administrator for State Contract 095.
Note: A copy will be sent to the respective contractor representative.
File details come from the government source that posted it. Updated .