BPM006959_Solicitation_Attachment_11_-_Method_of_Approach.docx__1_.pdf

Request for Proposal

Solicitation No. BPM006959

Statewide Medical, Industrial, & Specialty Gases

Arizona Department of Administration

State Procurement Office 1802 W. Jackson, #100

Phoenix, AZ 85007

Attachment 11 – Method of Approach Questionnaire

INSTRUCTIONS

The Offeror shall provide a narrative response to each section that demonstrates their understanding of the Scope of Work requirements and describes the company’s overall method of approach for providing the Service(s) stated in this Solicitation. Sections shall not be left blank or with a reference to find answer(s) elsewhere in the proposal. All cost items must be included and reflected only on the appropriate Pricing Document. If taking exceptions, the relevant sections and information must be completed within the Solicitation Attachment - Conformance Statements and Exceptions Requests Form. The State will not consider any exceptions unless designated on this form.

Lengthy responses are less preferred. To avoid this, be concise in your response. Use bullet points as appropriate. Reconsider how to word any response that exceeds 500 words in length so that the response contains the most important points you want displayed. Do not refer the reader to an appendix/attachment for further information unless directed. Offerors will be held accountable for the accuracy and validity of all answers.

If you are unable to perform any required service, indicate clearly:

● what you are currently unable to do,

● what steps will be taken (if any) to meet the requirement,

● the timetable for that process, the State as the services requested/required

If any information provided is considered CONFIDENTIAL by Offeror, the information must be specifically included in the Confidential Information Designation Attachment and related documentation to be assessed for confidential treatment under A.A.C. R2-7-103.

Responses within this attachment will become part of the contract between the winning offeror and the State.

NOTE: Please make sure to provide an electronic copy of your completed questionnaire in Word Format. You may include a PDF version in addition to the Word; however, the Word version is critical to completing the analysis.

Solicitation Attachment – Method of Approach Questionnaire | Revision No. 1 | Revised 11-22

Administration

State Procurement Office

1. MANDATORY REQUIREMENTS

Question Offeror Response

1.1. Describe the Offeror's ability and capacity to

administer and manage multiple individual agency accounts.

1.2. Describe the Offeror’s ability to acknowledge

requests and respond to all inquiries within two (2) business days of contact from multiple individual agency accounts.

1.3. Provide contact information for the dedicated

account representative, backup representative and emergency contact

1.4. Describe the Offeror’s available contact methods

for the dedicated account representative.

1.5. Describe the Offeror’s ability to meet quality

control requirements as outlined in the Scope of Work.

1.6. Describe in detail the process for suspected

quality problem(s) notification through resolution.

2. GENERAL SERVICE REQUIREMENTS

2.1. Describe the Offeror’s inventory and

transportation logistic ability to satisfy statewide delivery needs of multiple agencies.

2.2. Describe the Offeror’s proposed method of

notifying agencies of delivery delays and pending backorder deliveries.

2.3. Describe the Offeror’s proposed method of

ensuring backorders are not canceled without the agency’s approval.

We have serviced multiple corporate accounts that have mutiple entities within their corporate umbrella which we manage individually

We have a full service customer care dept that is dedicated to order taking, entry, and tracking.

We process orders the same day recieved and schedule orders through out dispatching dept to ship within 48 hours.

Carlos Aparicio - Orders Team Manager Mike Johnson - Sales/Technical Carol Arnold - Sales

Email, Cell Phone, Desk extensions

We offer only industrial gas needs. We confirm to industry standards for industrial gase and have been a excelling operation since 1969 as an independent in the industry.

Upon any complaint, notifications will be addressed immediately and determined fault or negligence and be corrected.

We only offer service of industrail gases in the greater Phoenix area that would also include the Prescott area Casa Grande area, and Wickenburg vicinities.

Our customer service department will contact the person or persons that place the order to communicate any delay or backorders at the time the order is placed.

Our customer service department will request from the person or persons that have placed the order, permission to cancel prior to an order being cancelled.

Administration

State Procurement Office

3. INVENTORY AUDIT REQUIREMENTS

3.1. Describe in detail the proposed management

method for maintaining inventory controls and auditing of State and vendor owned vessels, tanks and containers.

3.2. Describe in detail the proposed method of

comparing audit results to invoices and resolving any discrepancies.

4. EQUIPMENT REQUIREMENTS

4.1. Describe the Offeror's ability to ensure all

containers comply with all applicable laws, rules and regulations.

4.2. Describe the Offeror's ability to ensure all

cylinder fittings are in accordance with the Compressed Gas Association (CGA) standards and all cylinder valves comply with all applicable laws, rules and regulations,

4.3. Describe the Offeror's ability to comply with the

cylinder labeling, identification and certification requirements.

4.4. Describe the Offeror's ability to comply with the

gas and containers specification requirements.

4.5. Describe in detail the Offeror’s ability and

process for installing and maintaining a storage vessel at a State’s facility.

4.6. Describe in detail the Offeror’s ability and

process for installing and maintaining a telemetry system for monitoring the volume of liquefied gas remaining in the storage vessel at a State facility OR an equivalent manual monitoring system.

It is your responsibility as our customer to check all packing list to ensure accuracy of all cylinders in and out on the packing list as the time of delivery

Invoices will be compared to signed packing list and adjustments can be made if neccessary.

All cylinder are carefully inspected at our fill plant and our in house hydrotest facility to ensure cylinders comply will all DOT and industry standards.

All cylinder are carefully inspected at our fill plant and our in house hydrotest facility to ensure cylinders comply will all DOT and industry standards.

All cylinder are carefully inspected at our fill plant and our in house hydrotest facility to ensure cylinders comply will all DOT and industry standards.

All cylinder are carefully inspected at our fill plant and our in house hydrotest facility to ensure cylinders comply will all DOT and industry standards.

not applicable

Administration

State Procurement Office

4. EQUIPMENT REQUIREMENTS

4.7. Describe in detail the Offeror’s method for

determining an accurate, clear and traceable amount of liquid liters delivered and reflected on the packing slip or similar document after each delivery.

4.8. Describe the Offeror's ability to comply with the

hydrostatic testing requirements.

4.8.1. Describe in detail the Offeror’s process in

documenting the certification date on the tanks.

4.8.2. If the certification date is not stamped on

the tank, describe in detail the Offeror’s process to ensure stickers, tags or other removable methods are immediately remedies to prevent them from becoming dislodged, lost or unreadable.

5. PERFORMANCE GUARANTEES

5.1. Describe the Offeror's ability and capacity to

comply with the Performance Guarantees requirements.

We have a certified in house hydrotesting facility that complies with all DOT regulations and industry standards

N/A - this was removed from the contract

Attachment 11 – Method of Approach Questionnaire