Customer+Satisfaction+Survey.doc
DOC document 35 KB Posted
- Attached to
- IT - Professional Services Vendor Contract Pool
- Contract number
- 095-RAZO
- Issued by
- North Dakota
About this file
This document is a Customer Satisfaction Survey template for Contract 095, which appears to be an IT Professional Services Vendor Contract Pool. The survey is designed to be completed by an agency after a work order is fulfilled, with the intent of evaluating a contractor's performance across multiple dimensions and reporting feedback to the contract administrator.
The survey focuses on rating the vendor's performance in four key areas: quality of work, timeliness of project completion, cost management, and compliance with contract terms and state information technology standards. Each category includes a scaled rating system and space for additional comments, allowing agencies to provide nuanced feedback. The completed survey is to be emailed to the contract administrator for State Contract 095, with a copy simultaneously sent to the respective contractor representative.
View the file
Other files
| File | Type | Posted |
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| Competitive+Work+Order+Evaluation+Worksheet.doc | DOC document | |
| Razor+Consulting+Amendment+1.pdf | ||
| Competitve+Work+Order+Award+Notice.doc | DOC document | |
| Frequently+Asked+Questions.doc | DOC document | |
| Razor+Consulting+Contract+Summary+.docx | DOCX document | |
| Expanded+SOW+and+Compensation.docx | DOCX document | |
| Razor+Consulting+Contract.pdf | ||
| Vendor+Change+Order.docx | DOCX document | |
| Vendor+Work+Order+Request.docx | DOCX document | |
| 095+All+Vendor+ContractSummary.docx | DOCX document | |
| Instructions+Issuing+Vendor+Pool+Work+Order.docx | DOCX document |
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Text version
Customer Satisfaction Survey – Contract 095 IT Professional Services Vendor Contract Pool Name
Work Order Request Number
Issue Date
Agency
E-Mail Address
Telephone Number
Contractor
Contractor Primary Contact(s) for this Work Order
1. Rate the Vendor’s quality of work performed based on the requirements in the work order:
Lower Quality FORMCHECKBOX
FORMCHECKBOX
FORMCHECKBOX
FORMCHECKBOX
FORMCHECKBOX
5 Higher Quality Comments related to quality rating:
2. Rate the Vendor’s ability to complete the work order timely based on the schedule in the work order:
FORMCHECKBOX
1 Late Completion of Work Order
FORMCHECKBOX
2 On Time Completion of Work Order (95% or more completed on schedule)
FORMCHECKBOX
3 Early Completion of Work Order
Comments related to schedule rating:
3. Rate the Vendor’s ability to complete the requirements in the Work Order within the original project offer:
FORMCHECKBOX
1 Completed Work Order at Higher Cost than Original Project Offer
FORMCHECKBOX
2 Completed Work Order at Cost Proposed in Original Project Offer
FORMCHECKBOX
3 Completed Work Order at Lower Cost than Original Project Offer Comments related to cost rating:
4. Rate the Vendor’s compliance with contract terms and State Information Technology standards:
Lower Compliance FORMCHECKBOX
FORMCHECKBOX
FORMCHECKBOX
FORMCHECKBOX
FORMCHECKBOX
5 Higher Compliance Comments related to compliance with contract terms and State IT Standards:
Complete and email to contract administrator for State Contract 095.
Note: A copy will be sent to the respective contractor representative.
File details come from the government source that posted it. Updated .