Executed+FIS+Contract.pdf

This document is a technology contract between the State of North Dakota, acting through its Department of Health, and Fidelity Information Services, LLC (FIS), a limited liability corporation based in Milwaukee, WI. The contract pertains to implementing an electronic Women, Infants, and Children (WIC) Electronic Benefits Transfer (EBT) system, with the state serving as the primary contracting entity and FIS as the technology service provider.

The contract covers a comprehensive technology implementation project for the North Dakota WIC EBT program, with a total project deliverable value of $1,250,000. The contract term is seven years, with potential extension options. Key components include providing software as a service (SaaS), implementing an electronic benefit card system, supporting retailer enablement, conducting system testing, and managing a phased rollout including pilot and statewide implementation. Ongoing monthly costs include a $0.10 per case cost and provisions for hardware, maintenance, and additional services. The contract includes detailed performance metrics, service level agreements, and specific deliverables covering project initiation, planning, system design, testing, training, and post-implementation assessment, with built-in financial penalties for missed performance targets.