B P09 C Cemetery Operational Standards and Measures.pdf
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- Solicitation number
- 36C78626Q50199
About this file
This is an NCA Directive establishing operational standards and measures for VA National Cemeteries, issued September 19, 2024, and superseding the previous version from January 4, 2010. The directive will be recertified on or before September 19, 2029. The National Cemetery Administration (NCA), jointly under the Office of Cemetery Operations and Office of Finance and Planning located at 810 Vermont Avenue NW, Washington, DC 20420, is responsible for implementing and maintaining compliance with these operational standards across all Department of Veterans Affairs national cemeteries.
The directive establishes operational standards for performing key operational functions at VA national cemeteries and corresponding performance measures to evaluate compliance. These standards support NCA's internal evaluation and assessment of VA national cemeteries and VA grant-funded Veterans cemeteries in compliance with the agency's mission, purpose, and commitment to customer service. The directive outlines responsibilities across multiple organizational levels including the Under Secretary for Memorial Affairs (USMA), Principal Deputy Under Secretary for Memorial Affairs (PDUSMA), Deputy Under Secretary for Field Programs and Cemetery Operations (41), Executive Director for Cemetery Operations (41A), Deputy Director for Cemetery Operations (41A1), District Executive Directors, Cemetery Directors, Deputy Under Secretary for Finance and Planning (42), and the Director of NCA Improvement and Compliance Service (42D). All referenced operational standards and performance measures are published in the NCA Operational Standards and Measures Guidebook, accessible electronically through NCA's intranet site maintained by the NCA Improvement and Compliance Service.
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