B P09 C Cemetery Operational Standards and Measures.pdf

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Combined Solicitation Fort Custer Waste and Recycling Services
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36C78626Q50147
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This document is an NCA Directive establishing operational standards and measures for VA National Cemeteries.

The directive, effective September 19, 2024, updates the National Cemetery Administration's policy and procedures for operational standards and measures at all Department of Veterans Affairs national cemeteries. NCA's Operational Standards and Measures are published in the "NCA Operational Standards and Measures Guidebook" accessible to all employees online through NCA's intranet site. The Office of Cemetery Operations and Office of Finance and Planning, located at 810 Vermont Avenue NW, Washington DC 20420, jointly holds responsibility for directive implementation. The directive references ten related NCA Directives covering environmental management, organizational assessment and improvement, compliance review, uniforms and PPE, interment area layout, accounting for remains, inscriptions for headstones and markers, integrated pest management, floral policy, and occupational safety and health. The directive supersedes the previous version dated January 4, 2010, and is scheduled for recertification on or before September 19, 2029.

The directive assigns specific responsibilities across organizational levels. The Under Secretary for Memorial Affairs approves proposed updates or changes to the standards. The Deputy Under Secretary for Field Programs and Cemetery Operations establishes enterprise-level standards and reviews proposed updates in coordination with the Deputy Under Secretary for Finance and Planning. The Executive Director of Cemetery Operations coordinates with the NCA Improvement and Compliance Service to publish updates and conduct briefings. District Executive Directors, Cemetery Directors, and the Director of Veterans Cemetery Grants Program each have defined roles in implementing standards, maintaining the Guidebook, and participating in periodic reviews of the standards for recommending updates.

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