Attachment N Performance Improvement Plan and Performance Measure Grid.pdf
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- Attached to
- DPH | Radiology Registry
- Solicitation number
- SFGOV-0000012046
- Issued by
- San Francisco County, California
About this file
This is a Performance Improvement Plan and Performance Measure Grid attachment for RFP SFGOV-0000012046, issued by the San Francisco Department of Public Health to establish a radiology registry providing temporary radiology technologists and support staff to the San Francisco Health Network (SFHN), including Zuckerberg San Francisco General Hospital & Trauma Center (ZSFG), Laguna Honda Hospital (LHH), Jail Health Services, and SFHN Ambulatory Care sites. The RFP was published on September 2, 2026, with a questions deadline of September 8, 2026, an estimated Q&A addendum posting on September 11, 2026, and a proposal submission deadline of 2:00 PM PT on September 16, 2026. The estimated award announcement is October 2026, with a Health Commission presentation anticipated in December 2026 and an estimated contract start date of January 1, 2027.
The performance measures outlined in the attachment establish accountability standards across all five facilities. Key performance metrics include registry request fulfillment with a target of greater than 90% of requests receiving appropriate candidate responses, with measurement of both the number of requests fulfilled and timeliness of fulfillment; onboarding and orientation clearance compliance with a 100% target, including tracking of candidates approved and cleared by facilities and average clearance time after offer; and management of cancellations prior to start date. Counter measures specify that service providers and SFHN must perform root cause analysis when targets are not met and establish more robust screening methods based on SFHN needs. All performance data must be stratified across the five facilities to enable detailed facility-level monitoring.
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Text version
RFP SFGOV- 0000012046
RADIOLOGY REGISTRY
ATTACHMENT N
PERFORMANCE IMPROVEMENT PLAN AND PERFORMANCE MEASURE GRID
All services provided through contractual agreement are provided safely and effectively for patient care and support services, annually.
** For each of these measures, all services must provide stratification across the facilities for which services are rendered (SFHN, Jail Health Services, LHH, ZSFG, and Ambulatory Care).
Services Provided
Measure Name & Measure Target
Metric (What data is being collected?)
Counter Measure (if Target is not met)
Clinical & Clinical Support Personnel
Registry request fulfillment (>90% of requests made by SFHN are responded to with an appropriate number of candidates from service providers).
NUM: of requests for which vendor submitted sufficient candidates DENOM: # of requests made by
SFHN
**Timeliness of fulfillment. How long did it take to reply to the City’s request?
How long did it take Contractor to provide candidates to fulfill the request?
Service providers and SFHN to perform root cause analysis for reasons why requests are not being fulfilled.
Clinical & Clinical Support Personnel
Onboarding and Orientation Clearance Compliance (>100%)
NUM: # of candidates that are approved by the facility who and completing onboarding DENOM: # of candidates approved by the facility ** additional metric: average time it takes to clear and onboard staff after SFHN offer
Service provider to establish more robust screening methods based on SFHN needs.
Clinical & Clinical Support Personnel
Cancellations prior to start (<5%)
1.NUM: # of candidates who cancel prior to starting (this can be before or during onboarding/orientation) DENOM: # of accepted positions
Service provider and SFHN to perform root cause analysis for reasons why positions may need to be cancelled and why candidates may be opting out.
Clinical & Clinical Support Personnel
Terminations for cause (<5%)
NUM: # of candidates terminated by ZSFG for cause in orientation or in their role DENOM: # of started positions
**Stratify by cause of termination (i.e. attendance issue, quality issue, egregious incident, etc.)
Service provider to follow up with SFHN to adjust registry needs.
Based on stratification, develop countermeasures to ensure quality staff are being selected.
Clinical & Clinical Support Personnel
Personnel File Compliance 100% compliance – random audits performed throughout duration of contract. The contractor has 2 business days to turn over the personnel file.
NUM: # of files with complete records DENOM: # of files requested
Immediate corrective action to ensure records are updated.
File details come from the government source that posted it. Updated .