Attachment N Performance Improvement Plan and Performance Measure Grid_1.pdf
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- Attached to
- DPH | Radiology Registry
- Solicitation number
- SFGOV-0000012046
- Issued by
- San Francisco County, California
About this file
This is an Attachment N Performance Improvement Plan and Performance Measure Grid for RFP SFGOV-0000012046, a Radiology Registry procurement issued by the San Francisco Department of Public Health. The RFP seeks qualified firms to provide professional temporary radiology technologists and radiology support staff to the San Francisco Health Network (SFHN), including Zuckerberg San Francisco General Hospital & Trauma Center (ZSFG), Laguna Honda Hospital (LHH), Jail Health Services, and SFHN Ambulatory Care sites. The RFP was published on September 2, 2026, with a deadline for questions on September 8, 2026, and an estimated Q&A addendum posting on September 11, 2026. The deadline to submit proposals is September 16, 2026, at 2:00 PM PT, with an estimated award announcement in October 2026 and Health Commission presentation in December 2026. The estimated contract start date is January 1, 2027.
The Performance Improvement Plan establishes measurable performance targets across three primary service categories: Registry Request Fulfillment (requiring greater than 90% of requests made by SFHN to be responded to with an appropriate number of candidates), Onboarding and Orientation Clearance Compliance (requiring 100% compliance), and Cancellations Prior to Start. All performance measures must include stratification across the five facilities served (SFHN, Jail Health Services, LHH, ZSFG, and Ambulatory Care). Counter measures are specified for instances where targets are not met, including root cause analysis requirements and establishment of more robust screening methods. Additional metrics include timeliness of request fulfillment and average time required to clear and onboard staff after SFHN makes an offer. All referred staff must be credentialed and competent, meeting specific requirements outlined in the Scope of Work.
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Text version
RFP SFGOV- 0000012046
RADIOLOGY REGISTRY
ATTACHMENT N
PERFORMANCE IMPROVEMENT PLAN AND PERFORMANCE MEASURE GRID
All services provided through contractual agreement are provided safely and effectively for patient care and support services, annually.
** For each of these measures, all services must provide stratification across the facilities for which services are rendered (SFHN, Jail Health Services, LHH, ZSFG, and Ambulatory Care).
Services Provided
Measure Name & Measure Target
Metric (What data is being collected?)
Counter Measure (if Target is not met)
Clinical & Clinical Support Personnel
Registry request fulfillment (>90% of requests made by SFHN are responded to with an appropriate number of candidates from service providers).
NUM: of requests for which vendor submitted sufficient candidates DENOM: # of requests made by
SFHN
**Timeliness of fulfillment. How long did it take to reply to the City’s request?
How long did it take Contractor to provide candidates to fulfill the request?
Service providers and SFHN to perform root cause analysis for reasons why requests are not being fulfilled.
Clinical & Clinical Support Personnel
Onboarding and Orientation Clearance Compliance (>100%)
NUM: # of candidates that are approved by the facility who and completing onboarding DENOM: # of candidates approved by the facility ** additional metric: average time it takes to clear and onboard staff after SFHN offer
Service provider to establish more robust screening methods based on SFHN needs.
Clinical & Clinical Support Personnel
Cancellations prior to start (<5%)
1.NUM: # of candidates who cancel prior to starting (this can be before or during onboarding/orientation) DENOM: # of accepted positions
Service provider and SFHN to perform root cause analysis for reasons why positions may need to be cancelled and why candidates may be opting out.
Clinical & Clinical Support Personnel
Terminations for cause (<5%)
NUM: # of candidates terminated by ZSFG for cause in orientation or in their role DENOM: # of started positions
**Stratify by cause of termination (i.e. attendance issue, quality issue, egregious incident, etc.)
Service provider to follow up with SFHN to adjust registry needs.
Based on stratification, develop countermeasures to ensure quality staff are being selected.
Clinical & Clinical Support Personnel
Personnel File Compliance 100% compliance – random audits performed throughout duration of contract. The contractor has 2 business days to turn over the personnel file.
NUM: # of files with complete records DENOM: # of files requested
Immediate corrective action to ensure records are updated.
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