Attachment J-7 QASP.pdf

Quality Assurance Surveillance Plan (QASP)

Perform Inspection and Test on (48) Small boats, including 28-foot to 33-foot class and 28-foot harbor security boats, 19-foot to 25-foot class utility boats , and 21-foot to 32-foot class work boats.

1 Purpose 2 Authority 3 Roles and Responsibilities 4 Contracting Office (KO) 5 Contracting Officer's Representative (COR)

5.1 Other Key Government Personnel

5.2 Contractor Representatives

6 Contract Surveillance

6.1 Surveillance Matrix

Appendix 1 - Surveillance Matrix Appendix 2 - Corrective Action Report (CAR) Appendix 3 - Customer Complaint Record Appendix 4 - Performance Assessment Report (PAR)

Quality Assurance Surveillance Plan (QASP)

1 Purpose This Quality Assurance Surveillance Plan (QASP) is a government-developed document used to determine if the contractor's performance meets the performance standards contained in the contract. The QASP establishes procedures on how this assessment/inspection process will be conducted. It provides the detailed process for a continuous oversight process:

- What will be monitored

- How monitoring will take place

- Who will be conduct the monitoring

- How monitoring efforts and results will be documented The contractor is responsible for implementing and delivering performance that meets contract standards using its Quality Control Plan. The QASP provides the structure for the government's surveillance of the contractor's performance to assure that it meets contract standards. It is the government's responsibility to be objective, fair and consistent in evaluating contractor performance.

The QASP is not part of the contract nor is it intended to duplicate the contractor's quality control plan. This QASP is a living document. Flexibility in the QASP is required to allow for an increase or decrease in the level of surveillance necessary based on contractor performance.

The government may provide a copy of the QASP to the contractor to facilitate open communication. In addition, the QASP should recognize that unforeseen or uncontrollable circumstances might occur that are outside the control of the contractor.

Bottom line, the QASP should ensure early identification and resolution of performance issues to minimize impact on mission performance.

2 Authority Authority for issuance of this QASP is provided under Part 46 of the Federal Acquisition Regulation, Inspection of Services clauses, which provides for inspection, acceptance and documentation of the service called for in the contract or order. This acceptance is to be executed by the contracting officer or a duly authorized representative.

3 Roles and Responsibilities The following personnel shall oversee and coordinate surveillance activities.

Contracting Officer's Representative: Scott Tomkins, Port Ops/N31 Telephone: (360) 340-2122 Email: scott.w.tomkins.civ@us.navy.mil

4 Contracting Office (KO) The KO shall ensure performance of all necessary actions for effective contracting, ensure compliance with the contract terms, and shall safeguard the interests of the United States in the contractual relationship. The KO shall also ensure that the contractor receives impartial, fair, and equitable treatment under this contract.

Determine and document the final assessment of the contractor's performance in the governments past performance tracking system.

Assigned KO: Robert Centeno Organization or Agency: PSNS C/400 Telephone: (360) 710-9831 Email: robert.j.centeno@navy.mil

5 Contracting Officer's Representative (COR) The COR is responsible for providing continuous technical oversight of the contractor's performance. The COR uses the QASP to conduct the oversight/surveillance process.

The COR shall keep a Quality Assurance file that accurately documents the contractor's actual performance. The purpose is to ensure that the contractor meets the performance standards contained in the contract. The COR is responsible for reporting early identification of performance problems to the KO. The COR is required to provide an annual performance assessment to the KO which will be used in documenting past performance. The QASP is the primary tool for documenting contractor performance.

The COR is not empowered to make any contractual commitments or to authorize any contractual change on the Government's behalf.

5.1 Other Key Government Personnel

This may include performance monitors, inspectors, technical experts, or others who provide information that helps the COR monitor contractor performance.

5.2 Contractor Representatives

The following employees of the contractor serve as the contractor's Program Manager and Task Manager for this contract.

Program Manager Billy Dewhurst Telephone: 360-340-5570 Email: billy.w.dewhurst.civ@us.navy.mil Other Key Contract Personnel Title:

Telephone:

Email:

6 Contract Surveillance The goal of the QASP is to ensure that contractor performance is effectively monitored and documented. The COR's contribution is their professional, non-adversarial relationships with the KO, PM and the contractor, which enables positive, open and timely communications. The foundation of this relationship is built upon objective, fair, and consistent COR evaluations of contractor performance against contract requirements. The COR uses the methods contained in this QASP to ensure the contractor is in compliance with contract requirements. The COR function is responsible for a wide range of surveillance requirements that effectively measure and evaluate the contractor's performance. Additionally, this QASP is based on the premise that the contractor, not the government, is responsible for management and QC/QA actions to successfully meet the terms of the contract.

6.1 Surveillance Matrix

The Surveillance Matrix (Attachment 1) is the list of performance objectives and standards that must be performed by the contractor. This matrix details the method of surveillance the COR will use to validate and inspect these performance elements. Inspection of each element will be documented in the COR file.

Performance objectives define the desired outcomes. Performance Standards define the level of service required under the contract to successfully meet the performance objective. The inspection methodology defines how, when, and what will be assessed in measuring performance. The Government performs surveillance, using this QASP, to determine the quality of the contractor's performance as it relates to the performance element standards. The PRS should be used to form the foundation of the COR's inspection checklist. In evaluating the quality of contractor’s performance, the following performance ratings may be used.

Primary Performance Objectives

Performance Standard/AQL Performance Assessment Method

Services provided such that equipment functions as intended

100% Compliance Verified Technical Subject Matter Expert and/or Ship’s Force (ENG). Reports delivered to Contracting Officer’s Representative

Contractor maintain close liaison and good communication with Government

Any problems or questions encountered by either party are addressed within 24 hours (1 business day)

Contracting Officer’s Representative and reports

Contractor completes Level II cleanliness requirement

100% Compliance Contractor shall provide a signed copy of 1.7 of SOW to COR

Contractor perform and submit all required contract report/CLIN’S

100% Compliance Provide COR all required report/CLIN’S

Final completion report of assessment

100% Compliance Provide COR final assessment completion report

Appendix 1 - Surveillance Matrix

Statements Standards/AQLs Inspections Ratings

1.16 Utilize Figure A Conditions

Found Report in accordance with Section 4.1.1 to communicate to the Contracting Officer concerning all conditions found, discrepancies noted, and other information requiring formal documentation. Provide the Contractor’s recommendation for corrective action to correct the condition found.

1.17 Vessel shall always be made

accessible for COR visits. COR, along with a contractor QA representative will inspect each vessel at a minimum of four times per vessel availability.

1.17 - Upon completion of preparation with masking and other materials used to prepare and provide FME, prior to blasting, to ensure that all applicable surface areas have been identified and that the FME is sufficiently applied to protect internal spaces, windows, electrical systems and external surfaces not identified for work.

1.17 - Upon completion of sandblasting and prior to applying primer to inspect for proper and complete preparation of surface.

1.17 - Upon completion of painting and non-skid to inspect for proper and complete coverage and application of final coating(s)/ covering(s).

1.17 - Upon completion of all work and prior to returning the boat to inspect for completion of all work and that all sandblast dust and grit has been removed from internal spaces including the coxswain flat, cabin, bilge and engine room.

1.17.1 COR will inspect each vessel

upon completion of all blasting; the COR will inspect after the prime coat and the COR will inspect upon completion of all work for completeness and cleanliness, including inside both the boats cabin and engine room and all external work.

1.17.1.1 Contractor will notify the

COR 72 hours prior of the date/time the vessel will be ready for inspection in writing (e.g. electronic mail and/or conditions found report, Section 4.1.1).

1.17.2 COR will inspect each vessel

for the completion of all painting.

COR will inspect paint for: uniform even coat. Unacceptable conditions will be inadequate curing, sags, uneven coating, drips, and overspray.

1.17.3 Upon Completion of tasks:

3.1,3.2, 3.3, 3.4, 3.5, 3.6 & 3.7, Contractor will submit a Conditions Found Report, Section 4.1.1, with the specifications of types of materials used (e.g. brand, type and specifications of paint system used or type, brand, and specifications of non-skid used).

Appendix 2 - Corrective Action Report (CAR)

CORRECTIVE ACTION REPORT (CAR)

(If more space is needed, use reverse and identify by number)

1. CONTRACTOR

2. CONTRACT NUMBER

3. TYPE OF SERVICES

4. FUNCTIONAL AREA

5. SUSPENSE DATE

6. CONTROL NUMBER

7. DEFICIENCY MAJOR MINOR

FINDING:

FINDING IMPACT:

Please respond with a written corrective action plan that details the corrective action of the cited deficiency, the cause of the deficiency, and actions taken to prevent recurrence by Suspense Date in Block 5. If date was not entered in Block 5, the contractor is not required to provide a response.

8. QUALITY ASSURANCE PERSONNEL (COR)

TYPED NAME AND GRADE

SIGNATURE AND DATE

9. ISSUING AUTHORITY

TYPED NAME AND GRADE

SIGNATURE AND DATE

10. COR RESPONSE TO CONTRACTOR CORRECTIVE ACTION AND ACTION TAKEN TO PREVENT RECURRENCE

11. COR DETERMINATION

ACCEPTED REJECTED

12. CLOSE DATE

Appendix 3 - Customer Complaint Record

CUSTOMER COMPLAINT RECORD

DATE/TIME OF COMPLAINT

SOURCE OF COMPLAINT

ORGANIZATION

BUILDING NUMBER

INDIVIDUAL

PHONE NUMBER

NATURE OF COMPLAINT

CONTRACT REFERENCE

VALIDATION

DATE/TIME CONTRACTOR INFORMED OF COMPLAINT

ACTION TAKEN BY CONTRACTOR

RECEIVED/VALIDATED BY

Appendix 4 - Performance Assessment Report (PAR)

PERFORMANCE ASSESSMENT REPORT (PAR)

(If more space is needed, use reverse and identify by number)

1. CONTRACT/TASK ORDER NUMBER 2. CONTRACTOR 3. TYPE OF SERVICES

4. QUALITY ASSURANCE PERSONNEL (COR) SIGNATURE AND DATE

5. COR PHONE 6. SUSPENSE DATE

I. PERFORMANCE

7. DEFICIENCY (CHECK ALL BOXES THAT APPLY)

NEW

REPEAT

NO DEFICIENCY NOTED

8. SERVICES SUMMARY or PWS PARAGRAPH ITEM REVIEWED

9. BRIEF DESCRIPTION OF DEFICIENCY (IF DEFICIENCY BOX WAS

CHECKED)

10. DETAILED PERFORMANCE ASSESSMENT

II. CONTRACTOR VALIDATION

11. CONTRACTOR REPRESENTATIVE CONCUR NON-

CONCUR

12. CORRECTIVE ACTION ESTIMATED COMPLETION DATE

13. CONTRACTOR REPRESENTATIVE CORRECTIVE ACTION AND PREVENTION OF RECURRENCE OR REASON FOR NON-

CONCURRENCE OF COR CITED DEFICIENCY

III. ACTION CORRECTED

14. CONCUR NON-CONCUR COR SIGNATURE AND DATE

15. COR REMARKS (REQUIRED)

6. CONTRACTOR REPRESENTATIVE REMARKS

4.1.1 Master Conditions Found Report

FIGURE A - CONDITION FOUND/INSPECTION DISCREPANCY REPORT

CFR Number________ Date: ______________

From: ________________________________ (Contractor Authorized Representative) To: PSNS & IMF, NWRMC, C400, Contracting Officer Via: Port Operations, NWRMC, Contracting Officer’s Representative (COR)

Vessel:

Section of Contract Affected: _____________________________________________

Description:

Impact:

Recommended Action:

Government Response:

Signature of Government Representative Date

Page ___ of ____