Attachment II - PWS.pdf

PERFORMANCE WORK STATEMENT (PWS)

UNITED STATES FLEET FORCES COMMAND EXECUTIVE DINING FACILITY

DRY CLEANING SERVICE

1.0 - Scope of Work The contractor shall provide laundry services to Executive Dining Facility (EDF) for United States Fleet Forces Command (USFFC) located in Norfolk, VA.

1.1 The contractor shall provide all personnel, equipment, materials, supervision, tools, and other items and services necessary to perform dry cleaning services as defined in this PWS. This contract includes the dry cleaning of tablecloths, table skirts, napkins, aprons, microfiber towels, and all other tasks and responsibilities deemed necessary as described in this document to include receiving, accounting for, processing and returning all items tendered for dry cleaning in support of the EDF within the USFFC.

1.2 - Program overview

1.2.1 The contractor shall accomplish all tasks to meet the requirements of this PWS. Dry cleaning items will be dropped off, picked up and/or delivered at the times and locations listed in this document. The contracting officer is the only person authorized to change day or time of laundry pickup/delivery. All dry cleaned items are to be delivered free of all visible dirt, debris, offensive odors, dampness, mildew, cleaning chemical residue and have a uniform appearance, properly finished and packaged. Cleaning chemical agents and water temperatures used shall be appropriate for returning dry cleaned items in a sanitary state.

Drop-off / Pick-up on base Time Location 1st and 3rd Monday of each month USFFC Headquarters (Building NH-46) Pick-up at Company / Delivery on base Time Location 1st and 3rd Thursday of each month USFFC Headquarters (Building NH-46)

*If there is an urgent need for a service in between the timeline provided above, then the company shall be available to support the command.

1.3 - Contractor Responsibilities

1.3.1 The contractor shall be responsible for the condition of the goods and the safekeeping of the dry cleaned items in its possession. The contractor shall ensure each garment is in pristine condition for EDF events. It is imperative that USFFC receives exactly what was turned in for cleaning.

1.3.2 EDF personnel shall drop off/ pick up items as required. The contractor shall be within 10-15 miles of the base zip code 23511-2487 for the EDF personnel to drop off the items.

2.0 - Accountability of Dry Cleaning

2.1 – Rewash: Any items found to have been unsatisfactorily dry cleaned, as determined by the installation, shall be re-cleaned by the contractor at no additional cost to the Government. The contractor is responsible for all necessary re-performance. A copy of all such items identified will be given to the Technical Point of Contact (TPOC) after the unsatisfactory condition is discovered. The original dry cleaning ticket shall be annotated with the count of item(s) being returned for re-accomplishment. The item(s) shall be re-cleaned and returned on the next pick-up/delivery date. The contractor shall ensure that items are readily identifiable upon return to the Government as re-cleaned items, to include the date the linen was originally cleaned and returned.

2.2 - Missing and/or Damaged Items: Any item(s) identified as missing from pick-up/delivery, shall be reported no later than one (1) business day. EDF personnel will annotate on the pick-up/delivery form the item and count of the missing items. If an item(s) is found, the item(s) shall be returned on the next day. The contractor shall, annotate on pick-up/delivery form the missing item(s) and have a government representative to initial receipt of return. The contractor shall reimburse the Government the replacement cost of the item(s). The contractor shall beshall be responsible for all item(s) lost or damaged while in their possession.

3.0 - Contingency plans The contractor shall maintain a current Contingency Plan that includes operations for disaster (to include destruction of facility, sabotage, or act of GOD or nature) that renders the contractor's facility unsafe. The Contingency Plan shall also include provisions for a back-up plan in the event the laundry facility’s equipment breaks down. The contractor shall be capable of handling surges and fluctuations of dry cleaning for processing and shall continue to provide dry cleaning services without interruption. The Contingency Plan shall be submitted to the TPOC within 30 days after contract award.

4.0 - Holidays There will be no drop off or pickup/delivery on days the government observes Federal holidays. If the drop off and/or pick up/delivery fall on a Federal Holiday, then the service will be requested for the following business day.

Federal Holiday Columbus Day Veterans Day

Thanksgiving Day Christmas Day

New Year’s Day Birthday of Martin Luther King, Jr.

President’s Day Memorial Day

Juneteenth Independence Day

Labor Day

5.0 - Supplies All supplies to support the service requirements shall be provided by the contractor. The contractor shall furnish the plastic bags for individual items, printed pick-up/return delivery form for each individual drop off.

6.0 - General Information The contractor shall provide a point of contact and alternate, that shall be responsible for performance of the work.

This person shall be fully qualified in the relevant profession, trade, or field, and shall hold any licenses required by law. The name of this person and the alternate(s) shall be designated in writing and provided to the Contracting Officer, TPOC and installation POCs. The contractor’s POC shall meet with the TPOC and installation POCs no less than annually, as necessary to resolve issues.

7.0 - Delivery Procedures Delivered articles shall conform to the generally accepted industry standards of quality, cleanliness, finish, appearance, and packaging. Clean items will be packaged in means that will insure protection from contamination when garments are received. All work performed shall be done under sanitary conditions.

7.1 – Packaging/Specific Tasks: Delivery of articles shall be done under sanitary conditions. All cleaned laundry shall be returned shrink wrapped or enclosed in plastic bags individually or bundles as listed below. Poundage of laundry may range from 30-50lbs. Poundage may vary though.

Item Method Tablecloths (different fabrics) Group/Individual Table skirts Group/Individual Napkins Group Aprons Individual Microfiber towels Group

8.0 - Government Points of Contact The government will appoint a TPOC after contract award. The contractor and TPOC shall meet in person prior to contract start to discuss contract in entirely and for each to answer any questions the other may have. Listed in table below are installation Technical POC:

Installation Point of Contact Phone Number Email Address

TPOC Victor Martinez 757-836-4779 victor.m.martinez1.civ@us.navy.mil TPOC LT Hannah Godfrey 757-836-4779 hannah.m.godfrey4.mil@us.navy.mil TPOC CSC Marcel Beckford 757-836-4779 marcel.r.beckford.mil@us.navy.mil

9.0 - Quality Assurance The Government will monitor the contractor’s performance under this contract using spot check procedures. When the contractor’s performance is unacceptable, the Government will submit to the contractor a Contract Discrepancy Report (CDR) for which the contractor must respond within three (3) working days. The CDR response requires the contractor to explain in writing why the performance was unacceptable, what corrective actions will be taken, and how the problem will be prevented in the future. Any re-work shall be done at no additional cost to the government.

10.0-Invoicing All invoices including travel documentation should be coordinated with the TPOC prior to submission.

Invoices should be printed and copies should be provided to the Government.

11.0 – PRIVACY ACT STATEMENT

“Pursuant to Title 5 United States Code 552a(m)(l), the contractor and all employees of the contractor working under this contract are required to comply with the requirements of 5 U.S.C. 552a (“The Privacy Act of 1974”).”

12.0 – IDENTIFICATION OF CONTRACTOR EMPLOYEES

In accordance with DFAR 211.106, there shall be a clear distinction between Government employees and service contractor employees. Service contractor employees shall identify themselves as contractor personnel by introducing themselves or being introduced as contractor personnel. Contractor personnel will be required to obtain and wear badges or other visible identification for meetings with Government personnel to provide a clear distinction between service contractor employees and Government personnel. In addition, contractor personnel shall appropriately identify themselves as contractor employees in telephone conversations and in formal and informal written correspondence. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed.

13.0 – NON-PERSONAL SERVICES STATEMENT

Contractor employees performing services under this order will be controlled, directed, and supervised at all times by management personnel of the contractor. Contractor management will insure that employees properly comply with the performance work standards outlined in the PWS. Contractor employees will perform their duties independent of, and without the supervision of, any Government official or other Defense Contractor. The tasks, duties, and responsibilities set forth in the task order may not be interpreted or implemented in any manner that results in any contractor employee creating or modifying Federal policy, obligating the appropriated funds of the United States.

14.0 – CONTRACTOR UNCLASSIFIED ACCESS TO FEDERALLY CONTROLLED FACILITIES,

SENSITIVE INFORMATION, INFORMATION TECHNOLOGY (IT) SYSTEMS OR PROTECTED

HEALTH INFORMATION

Executive Order 13467, Reforming Processes Related to Suitability for Government Employee, Fitness for Contractor Employees and Eligibility for Access to Classified National Security Information, Homeland Security Presidential Directive (HSPD)-12, requires government agencies to develop and implement Federal security standards for Federal employees and contractors. The 5 CFR 32 Part 157 in concert with DoD Manual 1000.13, Vol 1, implements the Federal Standards.

APPLICABILITY

This text applies to all DoD sponsored individuals who require CAC eligibility (or login and P/W if acceptable per contract) for: Physical access to DoD facilities or non-DoD facilities on behalf of DoD; Logical access to information systems (whether on site or remotely); or remote access to DoD networks that use only the CAC logon for user authentication, or access to sensitive and protected information. This applies to the Office of the Secretary of Defense, the Military Departments, the Office of the Chairman of the Joint Chiefs of Staff and the Joint Staff, the Combatant Commands, the Office of the Inspector General of the DoD, the Defense Agencies, the DoD Field Activities and all other organizational entities within the DoD (hereinafter referred to collectively as the "DoD Components").

For delivery purposes, the contractor employee providing services at United States Fleet Forces Command under this contract should ensure they have a Department of Defense Common Access Card (DoD CAC). If they do not have a DoD CAC card, then they must obtain one. Additionally, depending on the level of computer/network access, the contract employee will require a successful investigation as detailed below.

ACCESS TO FEDERAL FACILITIES

Per HSPD-12 and implementing guidance, all contractor employees working at a federally controlled base, facility or activity under this clause will require a DoD CAC. When access to a base, facility or activity is required contractor employees shall in-process with the Command’s Security Manager upon arrival to the Command and shall out-process prior to their departure at the completion of the individual’s performance under the contract.

START-UP PERIOD

All contractor resource onboarding documents must be submitted via the prime contractor. The prime contractor shall make all necessary preparations to assume full responsibility for productive performance of the performance start date.

Definition of “productive”:

a. Visit Authorization Request (VAR)

b. Contractor Information Sheet (CIS)

c. Completed EQIP (Electronic Investigation)

d. All contractor resource(s) must have an active JPAS profile.

e. Common Access Card (CAC)

Note (1): Invoicing by the contractor will begin as of the commencement of the performance period of services and no reimbursement will be paid by the government for efforts expended during the start-up period.

Note (2): Foreign Nationals are not allowed access sot the functional/system side of Enterprise Resource Planning

(ERP).

DENIAL OR TERMINATION OF ACCESS

The potential consequences of any requirement under this clause including denial or termination of physical or system access in no way relieves the contractor from the requirement to execute performance under the contract within the timeframes specified in the contract. Contractors shall plan ahead in processing their employees and subcontractor employees. The contractor shall insert this clause in all subcontracts when the subcontractor is permitted to have unclassified access to a federally controlled facility, federally-controlled information system/network and/or to government information, meaning information not authorized for public release.

CONTRACTOR’S SECURITY REPRESENTATIVE

The contractor shall designate an employee to serve as the Contractor’s Security Representative. Within three work days after contract award, the contractor shall provide to the requiring activity’s Security Manager and the Contracting Officer, in writing, the name, title, address and phone number for the Contractor’s Security Representative. The Contractor’s Security Representative shall be the primary point of contact on any security matter. The Contractor’s Security Representative shall not be replaced or removed without prior notice to the Contracting Officer and Command Security Manager.

BACKGROUND INVESTIGATION REQUIREMENTS AND SECURITY APPROVAL PROCESS FOR

CONTRACTORS ASSIGNED TO OR PERFORMING NON-SENSITIVE DUTIES

Contractor employee whose work is unclassified and non-sensitive (e.g., performing certain duties such as lawn maintenance, vendor services, etc. ...) and who require physical access to publicly accessible areas to perform those duties shall meet the following minimum requirements:

- Must be either a US citizen or a US permanent resident with a minimum of 3 years of legal residency in the United States (as required by The Deputy Secretary of Defense DTM 08-006 or its subsequent DoD instruction) and

- Must have a favorably completed National Agency Check with Written Inquiries (NACI) or T1 investigation equivalent including a FBI fingerprint check prior to installation access.

To be considered for a favorable trustworthiness determination, the Contractor’s Security Representative must submit for all employees each of the following:

- SF-85 Questionnaire for Non-Sensitive Positions

- Two FD-258 Applicant Fingerprint Cards (or an electronic fingerprint submission)

- Original Signed Release Statements

The contractor shall ensure each individual employee has a current favorably completed National Agency Check with Written Inquiries (NACI) or T1 equivalent investigation, or ensure successful FBI fingerprint results have been gained and investigation has been processed with OPM

Failure to provide the required documentation at least 30 days prior to the individual’s start date may result in delaying the individual’s start date.

* Consult with your CSM and ISSM/IAM for local policy when IT-III (non-sensitive) access is required for non-US citizens outside the United States.

15.0 – NAVY USE OF ABILITYONE SUPPORT CONTRACTOR - RELEASE OF OFFEROR

INFORMATION (MARCH 2018)

NAVSUP FLC NORFOLK may utilize contractor support through the AbilityOne Program, as needed, to perform contract closeout functions for this acquisition. Information, including business sensitive/confidential or proprietary data, that the offeror provides to the Government or information already in the possession of the Government may be viewed and utilized by the AbilityOne Program support contractor personnel during the course of its contract performance. The information that may be made available to the support contractor may include, for example, pricing and technical proposals, historical contract, pricing and performance information, Commercial Asset Visibility (CAV) reporting information and similar data/information.

By submission of a proposal in response to this solicitation, the offeror and its subcontractors consent to a release of their business sensitive/confidential or proprietary data to the Government's AbilityOne Program support contractor personnel in order to perform close out services. Prior to the release of any such information to the support contractor, the support contractor will have in place with the Government a Non-Disclosure/Non-Use Agreement in accordance with the terms of the AbilityOne Program support contract.

Offerors may execute their own Non-Disclosure Agreement with the AbilityOne Program (AbilityOne contact information available from the contracting point of contact). The support contractor must provide copies of the executed agreements to the Contracting Officer and the Contracting Officer's Representative (COR) for the support contract; and the offeror/contractor for this acquisition must provide copies of the executed Agreement to the Contracting Officer for this acquisition. If the offeror/contractor seeks such a Non-Disclosure Agreement with the AbilityOne Program support contractor, the Agreement must be executed no later than the date of final delivery under the resulting NAVSUP FLC NORFOLK contract.

16.0 - COMMON ACCESS CARD (CAC).

The Contractor employee(s), fulfilling this contract must obtain a DoD CAC. The CAC is a multi-functional “smart” card. It is the official DoD identification card for military, civil service and Contractor personnel. It is also the DoD Geneva Convention for all military, civil service and Contractors accompanying military personnel in hostile areas.

It is used to grant access to DoD installations and some buildings. It is also used to access DoD networks and secure websites. The TPOC will connect the contractor personnel with the Trusted Agent (TA). The employee will submit an application to the TA, who will review the application, verify, reject and/or approve. If rejected, the system notifies the Contractor and records the rejection. If approved, the system will update Defense Enrollment Eligibility Reporting System (DEERS) with the Contractor information and direct the Contractor, by e-mail to proceed to a military facility/installation that has a Real-time Automated Personnel Identification System (RAPIDS) workstation for CAC issuance.

Contractor personnel shall be required to wear a Contractor identification badge and government supplied badge and/or CAC at all times while on Government property. The Contractor shall take appropriate precautions to prevent security violations, ensure possible compromises are reported in a timely manner, and promote a high level of security awareness among personnel assigned to the contract.

The primary place of performance shall be on-site/off-site at the locations listed, which dictates that all personnel performing on-site must possess U.S. Citizenship and an active DoD clearance at the Secret Level and may be subject to a Government Security Investigations and must meet eligibility for access to classified information. The 5 positions require the proposed personnel to be trained and certified to DoD requirements in order to perform the duties.

The contractor shall abide by established processes and procedures for the issuance and collection of government furnished Common Access Cards (CACs) for all contractor personnel when there is a hire, resignation or termination. All CACs contain personal identifiable information (PII) that shall be controlled in accordance with government directives. Upon termination or resignation all CACs are to be turned in immediately to the contractor's respective government appointed Technical Assistant reporting to the TPOC. The cards shall then be returned to any RAPIDS issuance location for proper disposal.

Any unauthorized possession of an official identification card, (i.e. CAC) can be prosecuted criminally under section 701 of title 18, United States Code (U.S.C) which prohibits photographing or otherwise reproducing or possessing DoD identification cards in an unauthorized manner, under penalty of fine, imprisonment or both. The Contractor shall have procedures in place to ensure the retrieval and return of the government furnished equipment (CACs) from contractor personnel who are no longer supporting the contract.

The CAC is the property of the U.S. Government and shall not be retained by the cardholder upon expiration, replacement or when the DoD affiliation of the contracted personnel has been terminated.