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Instructions
| ATTACHMENT I: PRICING PROPOSAL |
| Instructions: |
| Offerors will complete the three named tabs, Market Basket, End Point Equipment, and Optional Features, in this Attachment. Offerors must input their proposed pricing in the gray shaded cells for every item indicated in those tabs. The pricing submitted will serve as each Offeror's Price Proposal for purposes of scoring. All pricing must be in U.S. dollars. |
All submitted prices will be considered maximum pricing. Offerors awarded a contract may provide lower prices to UGUs for actual service delivery, but the prices an Offeror charges are not to exceed those submitted in this Pricing Proposal. Except as otherwise provided in this solicitation, Offerors will not be permitted to revise pricing upwards once they have submitted their Price Proposal.
Offerors are encouraged to provide their entire Service Catalog as a separate attachment. The Offeror Service Catalog may offer additional services and prices, including any tiered pricing models and/or cost savings opportunities that they wish to propose. The Offeror Service Catalog WILL NOT be considered a part of the scoring process for the Pricing Proposal component of each Offeror's overall proposal.
Offerors must not alter any cells, other than to enter their proposed pricing, in any of the sheets in this Attachment. Offerors must not modify any formulas or formatting in this Attachment. Offerors may not add, delete, or replace sheets in this Attachment.
Market Basket
| Offeror's Company Name: | | | | | | | | | | |
| Instructions: Below is a sample of what may be purchased. Please price each item accordingly. Pricing must be entered in the gray shaded cells below for each item you intend to offer. | | | | | | | | | | |
| Lot 1 - Hosted VoIP/Unified Communications | | | | | | | | | | |
| Service Description | Monthly Unit Cost (Year 1) | Monthly Unit Cost (Year 2) | Monthly Unit Cost (Year 3) | Monthly Unit Cost (Year 4) | Monthly Unit Cost (Year 5) | Monthly Unit Cost (Year 6) | Monthly Unit Cost (Year 7) | Average Monthly Unit Cost | One-time Cost | Total 7 Year Cost |
(based on monthly averages)
| Basic Monthly Subscription (includes equipment) | $0.00 | $0.00 |
| Enhanced Monthly Subscription (includes equipment) | $0.00 | $0.00 |
| Premium Monthly Subscription (includes equipment) | $0.00 | $0.00 |
| Basic Monthly Subscription (does not include equipment) | $0.00 | $0.00 |
| Enhanced Monthly Subscription (does not include equipment) | $0.00 | $0.00 |
| Premium Monthly Subscription (does notinclude equipment) | $0.00 | $0.00 |
| Basic Voice Mail | $0.00 | $0.00 |
| Enhanced Voice Mail | $0.00 | $0.00 |
| Basic Subscription: a SIP-based IP Telephony service providing a basic desk telephone set and voice/e-mail capabilities as outlined in Section III, Lot 1, numbers 1 and 2, “Basic Telephony” and “Basic Messaging.” |
| Enhanced Subscription: a SIP-Based IP Telephony service including all elements of the Basic Telephony package and additional features/functionality such as multiple telephone feature set options or soft clients, mobility integration, and video conferencing. |
| Premium Subscription: a SIP-based IP Telephony service including all Basic and Enhanced user capabilities plus expanded telephone feature set options or soft client options, and Unified Communications and Unified Messaging as defined in the Glossary. |
| Lot 1 Hosted VoIP/Unified Communications Moves, Adds, Changes (hourly rate) | | | | | | | | | | |
| Service Description | Hourly Rate (Year 1) | Hourly Rate (Year 2) | Hourly Rate (Year 3) | Hourly Rate (Year 4) | Hourly Rate (Year 5) | Hourly Rate (Year 6) | Hourly Rate (Year 7) | Average Hourly Rate | One-time Cost per instance | Average Total Rate |
| Professional Services (Moves, Adds, Changes (hourly)) | | | | | | | | $0.00 | | $0.00 |
| Lot 1 Hosted VoIP/Unified Communications Inbound Toll Free Calling and Outbound Long Distance (volume rates) | | | | | | | | | |
| Service Description | Per Minute Rate (Year 1) | Per Minute Rate (Year 2) | Per Minute Rate (Year 3) | Per Minute Rate (Year 4) | Per Minute Rate (Year 5) | Per Minute Rate (Year 6) | Per Minute Rate (Year 7) | Average Per Minute Rate | One-time Cost |
| (if any) | Average Total Rate | | | | | | | | | |
(based on averages)
| Inbound Toll Free calling, Intrastate rate | $0.00 | $0.00 |
| Inbound Toll Free calling, Interstate rate | $0.00 | $0.00 |
| Outbound Long Distance calling, Intrastate rate | $0.00 | $0.00 |
| Outbound Long Distance calling, Interstate rate | $0.00 | $0.00 |
| International calling rate | $0.00 | $0.00 |
Offerors are to provide pricing for inbound toll-free calls and for outbound long distance calls in the rows indicated above. This pricing is separate from and in addition to the Basic, Enhanced, and Premium Subscription pricing. The rates shown will be charged on a per minute basis using the total volumes of call types across all UGUs to establish a .
| Lot 2 - Provider Hosted and Cloud-Based Contact Center | | | | | | | | | | |
| Service Description | Monthly Unit Cost (Year 1) | Monthly Unit Cost (Year 2) | Monthly Unit Cost (Year 3) | Monthly Unit Cost (Year 4) | Monthly Unit Cost (Year 5) | Monthly Unit Cost (Year 6) | Monthly Unit Cost (Year 7) | Average Monthly Unit Cost | One-time Cost | Total 7 Year Cost |
(based on monthly averages)
| Call Center Agent-Provider Hosted WITHOUT telephone equipment | $0.00 | $0.00 |
| Call Center Supervisor-Provider Hosted WITHOUT telephone equipment | $0.00 | $0.00 |
| Call Center Agent-Provider Hosted WITH telephone equipment | $0.00 | $0.00 |
| Call Center Supervisor-Provider Hosted WITH telephone equipment | $0.00 | $0.00 |
| Call Center Agent-Cloud-based WITHOUT telephone equipment | $0.00 | $0.00 |
| Call Center Supervisor-Cloud-based WITHOUT telephone equipment | $0.00 | $0.00 |
| Call Center Agent-Cloud-based WITH telephone equipment | $0.00 | $0.00 |
| Call Center Supervisor-Cloud-based WITH telephone equipment | $0.00 | $0.00 |
| Lot 2 Setup, Reconfiguration Changes (hourly rate) | | | | | | | | | | |
| Service Description | Hourly Rate (Year 1) | Hourly Rate (Year 2) | Hourly Rate (Year 3) | Hourly Rate (Year 4) | Hourly Rate (Year 5) | Hourly Rate (Year 6) | Hourly Rate (Year 7) | Average Hourly Rate | One-time Cost per instance | Average Total Rate |
| Professional Services (Setup, Reconfiguration Changes (hourly)) | | | | | | | | $0.00 | | $0.00 |
| Lot 3 - Provider Hosted and Cloud-Based Integrated Voice Response (IVR) | | | | | | | | | | |
| Service Description | Monthly Unit Cost (Year 1) | Monthly Unit Cost (Year 2) | Monthly Unit Cost (Year 3) | Monthly Unit Cost (Year 4) | Monthly Unit Cost (Year 5) | Monthly Unit Cost (Year 6) | Monthly Unit Cost (Year 7) | Average Monthly Unit Cost | One-time Cost | Total 7 Year Cost |
(based on monthly averages)
| IVR Option I | $0.00 | $0.00 |
| IVR Option II | $0.00 | $0.00 |
| IVR Option III | $0.00 | $0.00 |
| Lot 3 Design, Setup, Configuration, Changes (hourly rate) | | | | | | | | | | |
| Service Description | Hourly Rate (Year 1) | Hourly Rate (Year 2) | Hourly Rate (Year 3) | Hourly Rate (Year 4) | Hourly Rate (Year 5) | Hourly Rate (Year 6) | Hourly Rate (Year 7) | Average Hourly Rate | One-time Cost per instance | Average Total Rate |
| Professional Services (Design, Setup, Configuration, Changes (hourly)) | | | | | | | | $0.00 | | $0.00 |
| Lot 3 - IVR Options | Basic | Enhanced | Premium |
| 7 X 24 | X | X | X |
| API/CTI Integration | | X | X |
| Auto attendant | X | X | X |
| Bi-lingual (English & Spanish) | X | X | X |
| Call recording | | X | X |
| Conditional routing | X | X | X |
| Directory | X | X | X |
| Fax on demand | | X | X |
| Faxback | | X | X |
| Form filler | | X | X |
| Multi-media contacts (chat, web, email, fax, text) | | X | X |
| Queuing | X | X | X |
| Recorded announcements | X | X | X |
| Scalable ports for both incoming & outgoing contacts | X | X | X |
| Surveys | | X | X |
| Text to speech | | X | X |
| Add Vendor Optional Services | | | X |
| Add Vendor Optional Services | | | X |
| Add Vendor Optional Services | | | X |
You may add lines as necessary to list available optional services contained within your Premium IVR offering
End Point Equipment
LOT 1 AND LOT 2 END POINT EQUIPMENT
(Enter List Price and the % discount you are offering the State)
| Lot 1, Basic Subscription Equipment: List the items and pricing for the items you will provide the State for purchase. You may insert lines as needed to account for all products you intend to offer in this category. | | | | | | |
| Part Description | Part # | List Price Per Unit | % Discount Off List Price | Price Offered to the State | Maintenance Price Per Unit | Total Annual Cost of Part |
| Specify | Specify | $0.00 | 0% | $ - 0 | $0.00 | $0.00 |
| Specify | Specify | $0.00 | 0% | $ - 0 | $0.00 | $0.00 |
| Specify | Specify | $0.00 | 0% | $ - 0 | $0.00 | $0.00 |
| Specify | Specify | $0.00 | 0% | $ - 0 | $0.00 | $0.00 |
| Specify | Specify | $0.00 | 0% | $ - 0 | $0.00 | $0.00 |
| Specify | Specify | $0.00 | 0% | $ - 0 | $0.00 | $0.00 |
| Specify | Specify | $0.00 | 0% | $ - 0 | $0.00 | $0.00 |
| Lot 1, EnhancedSubscription Equipment: List the items and pricing for the items you will provide the State for purchase. You may insert lines as needed to account for all products you intend to offer in this category. | | | | | | |
| Part Description | Part # | List Price Per Unit | % Discount Off List Price | Price Offered to the State | Maintenance Price Per Unit | Total Annual Cost of Part |
| Specify | Specify | $0.00 | 0% | $ - 0 | $0.00 | $0.00 |
| Specify | Specify | $0.00 | 0% | $ - 0 | $0.00 | $0.00 |
| Specify | Specify | $0.00 | 0% | $ - 0 | $0.00 | $0.00 |
| Specify | Specify | $0.00 | 0% | $ - 0 | $0.00 | $0.00 |
| Specify | Specify | $0.00 | 0% | $ - 0 | $0.00 | $0.00 |
| Specify | Specify | $0.00 | 0% | $ - 0 | $0.00 | $0.00 |
| Specify | Specify | $0.00 | 0% | $ - 0 | $0.00 | $0.00 |
| Lot 1, Premium Subscription Equipment: List the items and pricing for the items you will provide the State for purchase. You may insert lines as needed to account for all products you intend to offer in this category. | | | | | | |
| Part Description | Part # | List Price Per Unit | % Discount Off List Price | Price Offered to the State | Maintenance Price Per Unit | Total Annual Cost of Part |
| Specify | Specify | $0.00 | 0% | $ - 0 | $0.00 | $ - 0 |
| Specify | Specify | $0.00 | 0% | $ - 0 | $0.00 | $ - 0 |
| Specify | Specify | $0.00 | 0% | $ - 0 | $0.00 | $ - 0 |
| Specify | Specify | $0.00 | 0% | $ - 0 | $0.00 | $ - 0 |
| Specify | Specify | $0.00 | 0% | $ - 0 | $0.00 | $ - 0 |
| Specify | Specify | $0.00 | 0% | $ - 0 | $0.00 | $ - 0 |
| Specify | Specify | $0.00 | 0% | $ - 0 | $0.00 | $ - 0 |
| Lot 2, Call Center Agent: List the items and pricing for the items you will provide the State for purchase. You may insert lines as needed to account for all products you intend to offer in this category. | | | | | | |
| Part Description | Part # | List Price Per Unit | % Discount Off List Price | Price Offered to the State | Maintenance Price Per Unit | Total Annual Cost of Part |
| Specify | Specify | $0.00 | 0% | $ - 0 | $0.00 | $ - 0 |
| Specify | Specify | $0.00 | 0% | $ - 0 | $0.00 | $ - 0 |
| Specify | Specify | $0.00 | 0% | $ - 0 | $0.00 | $ - 0 |
| Specify | Specify | $0.00 | 0% | $ - 0 | $0.00 | $ - 0 |
| Specify | Specify | $0.00 | 0% | $ - 0 | $0.00 | $ - 0 |
| Specify | Specify | $0.00 | 0% | $ - 0 | $0.00 | $ - 0 |
| Specify | Specify | $0.00 | 0% | $ - 0 | $0.00 | $ - 0 |
| Lot 2, Call Center Supervisor: List the items and pricing for the items you will provide the State for purchase. You may insert lines as needed to account for all products you intend to offer in this category. | | | | | | |
| Part Description | Part # | List Price Per Unit | % Discount Off List Price | Price Offered to the State | Maintenance Price Per Unit | Total Annual Cost of Part |
| Specify | Specify | $0.00 | 0% | $ - 0 | $0.00 | $ - 0 |
| Specify | Specify | $0.00 | 0% | $ - 0 | $0.00 | $ - 0 |
| Specify | Specify | $0.00 | 0% | $ - 0 | $0.00 | $ - 0 |
| Specify | Specify | $0.00 | 0% | $ - 0 | $0.00 | $ - 0 |
| Specify | Specify | $0.00 | 0% | $ - 0 | $0.00 | $ - 0 |
| Specify | Specify | $0.00 | 0% | $ - 0 | $0.00 | $ - 0 |
| Specify | Specify | $0.00 | 0% | $ - 0 | $0.00 | $ - 0 |
Optional Features
| Lot 1 Optional Features (specify) | | | | | | | | | | |
| Service Description | Monthly Unit Cost (Year 1) | Monthly Unit Cost (Year 2) | Monthly Unit Cost (Year 3) | Monthly Unit Cost (Year 4) | Monthly Unit Cost (Year 5) | Monthly Unit Cost (Year 6) | Monthly Unit Cost (Year 7) | Average Monthly Unit Cost | One-time Cost | Total 7 Year Cost |
(based on monthly averages)
| Specify | $0.00 | $0.00 |
| Specify | $0.00 | $0.00 |
| Specify | $0.00 | $0.00 |
| Specify | $0.00 | $0.00 |
| Specify | $0.00 | $0.00 |
| Specify | $0.00 | $0.00 |
| Specify | $0.00 | $0.00 |
| Specify | $0.00 | $0.00 |
| Specify | $0.00 | $0.00 |
| Specify | $0.00 | $0.00 |
| Specify | $0.00 | $0.00 |
| Specify | $0.00 | $0.00 |
| Lot 2 Optional Features (specify) | | | | | | | | | | |
| Service Description | Monthly Unit Cost (Year 1) | Monthly Unit Cost (Year 2) | Monthly Unit Cost (Year 3) | Monthly Unit Cost (Year 4) | Monthly Unit Cost (Year 5) | Monthly Unit Cost (Year 6) | Monthly Unit Cost (Year 7) | Average Monthly Unit Cost | One-time Cost | Total 7 Year Cost |
(based on monthly averages)
| Specify | $0.00 | $0.00 |
| Specify | $0.00 | $0.00 |
| Specify | $0.00 | $0.00 |
| Specify | $0.00 | $0.00 |
| Specify | $0.00 | $0.00 |
| Specify | $0.00 | $0.00 |
| Specify | $0.00 | $0.00 |
| Specify | $0.00 | $0.00 |
| Specify | $0.00 | $0.00 |
| Specify | $0.00 | $0.00 |
| Specify | $0.00 | $0.00 |
| Specify | $0.00 | $0.00 |
| Lot 3 Optional Features (specify) | | | | | | | | | | |
| Service Description | Monthly Unit Cost (Year 1) | Monthly Unit Cost (Year 2) | Monthly Unit Cost (Year 3) | Monthly Unit Cost (Year 4) | Monthly Unit Cost (Year 5) | Monthly Unit Cost (Year 6) | Monthly Unit Cost (Year 7) | Average Monthly Unit Cost | One-time Cost | Total 7 Year Cost |
(based on monthly averages)
| Specify | $0.00 | $0.00 |
| Specify | $0.00 | $0.00 |
| Specify | $0.00 | $0.00 |
| Specify | $0.00 | $0.00 |
| Specify | $0.00 | $0.00 |
| Specify | $0.00 | $0.00 |
| Specify | $0.00 | $0.00 |
| Specify | $0.00 | $0.00 |
| Specify | $0.00 | $0.00 |
| Specify | $0.00 | $0.00 |
| Specify | $0.00 | $0.00 |
| Specify | $0.00 | $0.00 |