Attachment_F.xlsx

This is a fiscal year 2026 operational data attachment for the Minnesota Department of Natural Resources' Minnesota Conservation Volunteer (MCV) magazine fulfillment services contract. The document provides monthly performance metrics and activity records spanning July through June, tracking subscriber management, print production, donation processing, and customer service operations. Key operational data includes average active subscriber counts of 117,394 records and 120,919 copies per month, with total annual print orders of 744,493 copies distributed across U.S., Canadian, international, and bulk fulfillment channels. The data encompasses monthly order volumes averaging 8,170 transactions, donor acknowledgment mailings totaling 49,021 annually across email, postcard, letter, and gift letter formats, and customer service interactions including 3,079 phone calls and 325 emails handled throughout the fiscal year.

The document details financial performance showing total contributions of $1,784,731 across 49,021 donations with an average contribution of $36.41, supported by both check/cash and credit card payment methods. Operational activities include subscriber attrition tracking with 5,999 new additions and 3,820 removals, renewal efforts organized into regular and gift series with four contact attempts each (two electronic and two mailed), and customer service metrics averaging 284 total interactions monthly. The fulfillment operations require ongoing merge/purge activities for direct mail campaigns utilizing 20 to 30 lists annually, with miscellaneous bulk distribution created by the publisher and supplied to the printer. Expiration group estimates total approximately 21,405 regular and 3,125 gift renewal efforts annually, representing the scope of subscription lifecycle management required for the magazine fulfillment contract.