ATTACHMENT_-_Experience_and_Capacity_Response.pdf

ATTACHMENT – EXPERIENCE AND CAPACITY RESPONSE

1.0 Company Profile.

1.1 Brief overview of business operations, with an emphasis on experience in regards to the Scope of Work

DH Pace is the largest self-performing door and dock contractor in the country. Our company roots go back to

1926 with the invention of the Overhead Garage Door and our first office. Our product offering has expanded over the many decades to truly encompass ‘everything doors’ in keeping with our slogan. This includes the supply, installation and maintenance of all types of Commercial Entry Doors, Frames & Hardware, Garage Doors, Loading

Dock Equipment, Gate Systems, and Integrated Security Systems. DH Pace provides these services on a local, regional, and national basis to a wide range of customers. We are able to provide such broad coverage because we maintain our focus on our core competencies.

Additionally, our operating philosophy focuses on customer service and extensive product training for all employees. We want to be masters of our trades (doors & frames, locking hardware, docks, security systems & related equipment) and not dilute our focus on trades which are outside our primary expertise. DH Pace has operations in 24 states serving 60+ markets across the country. Our National Accounts group provides services in all 50 states across the US. DH Pace has annual sales of $1 Billion+ with 3,600+ employees and over 1,400 vehicles.

The DH Pace Arizona Division consists of a wide array of individuals who perform varied roles within our organization in service of our customers and business and as such of the State of Arizona and its various agencies.

Overall the DH Pace Arizona Division has 200+ employees with 75+ service/install vehicles on the road daily with operations in Central, Southern and Northern Arizona in order to effectively service the entire state. For the purposes of this RFP we will attempt to highlight the most applicable departments and classifications of personnel within the overall team.

The DH Pace Arizona Division provides service, installation, supply, and maintenance for three primary product categories. Those categories are Commercial Entry Doors & Hardware, Commercial Garage Doors & Loading

Dock Equipment, and Commercial Integrated Security Systems. Within each of those three categories are a host of different products and services:

Commercial Integrated Security Systems – All Types of Security Systems including Access Control, Video

Surveillance, Intrusion Alarm, Emergency Call/Mass Notification, Parking Access and Revenue Control Systems, and Intercom Systems.

Commercial Entry Doors & Hardware – All Types of Doors, Frames, Hardware, Automatic Pedestrian Doors

(swing, slide, folding and revolving), Toilet Partitions and Accessories, Specialty Doors, Glass Aluminum Doors, and Impact/Traffic Doors.

Commercial Garage Doors & Loading Dock Equipment – All Types of Garage Doors including sectional and rolling steel, Security Shutters/Grilles, High Speed Doors, Operable Walls, Dock Levelers, Dock Shelters, Dock

Seals, Truck Restraints, and all types of Gate Systems.

1.2 Location in which the Offeror is incorporated

DH Pace is incorporated in Delaware.

1.3 Address of “Main Office” (e.g. Corporate Headquarters and any satellite offices responsible for performance of proposed tasks

DH Pace Corporate Office

1901 E. 119th Street

Olathe, KS 66061

DH Pace Tempe Office

9235 S. McKemy Street

Tempe, AZ 85284

DH Pace Tucson Office

1927 E. 19th Street

Tucson, AZ 85719

1.4 Offeror's organizational chart relevant to the Contract, specifically identifying the key point of contact for all questions related to the submitted Offer

The primary point of contact related to the submission of this offer is the following:

Brent Sheets

VP, Regional Sales Manager

DH Pace Company, Inc.

(480) 557-7223 office

Brent.Sheets@dhpace.com

This is a small list of key individuals within the DH Pace Arizona office. There are numerous other employees across the country that perform valuable job functions, supporting roles, and provide a knowledge base that supports the capabilities and capacity of the DH Pace offices and its customers.

Senior Management Team

The local senior management team is comprised of a tenured group of individuals, all with 10+ years of experience within the DH Pace Company. Each of the Senior Managers have extensive industry experience as well as experience in the Arizona market and working with the State of Arizona. Please see below for the names, titles, and brief description of the Senior Managers along with a general overview of other key employee segments for reference:

Michael Waldron – Executive Vice President/Regional Manager

Mike Waldron has over 22 years management experience with the D.H. Pace Company. He oversees and is responsible for all DH Pace operations and business units within the Southwest Region. Mike began his career with DH Pace in 2002. He fulfilled a variety of roles before being promoted to the Regional Manager position in

2008 and relocating to Arizona.

Brent Sheets – Vice President/Regional Sales Manager

Brent Sheets has been with DH Pace for 20+ years in the Arizona market. Brent spent the majority of his tenure with DH Pace in various roles within the DH Pace Integrated Security team before eventually overseeing the sales activities of all our various lines of business throughout Arizona.

Account Management Staff

The DH Pace Arizona Division is comprised of a strong group of account managers who actively support and assist our customers with the products and services we provide in Arizona. The customer base consists of K-12, Higher

Education, Healthcare, Government, Industrial, Distribution, and many more. This team provides their expertise as consultants who educate, support, and aid customers in developing solutions as well as assisting in the decision making process. The DH Pace Arizona Division is comprised of over 15 Account Managers. In addition to those account managers we also have a staff of over 10 Inside Support Representatives assisting our customers daily.

Operations Staff

The DH Pace Arizona Division operations staff can be separated into four primary categories, all serving critical roles in providing our customers with the products and services we offer. Those four primary categories include

Installation Department, Service Department, Materials Management, and Administrative Department Staff. Our operations staff is committed to providing the highest quality products and services to all our customers. Please see below for a general overview of the operations staff that comprises the three primary categories mentioned above.

Installation Department Staff

• Three (3) Installation Department Managers

• Eight (8) Project Managers

• Three (3) Install Administrative Professionals

Service Department Staff

• Three (3) Service Managers

• Eight (8) Dispatch Managers

• Two (2) Service Administrative Professionals

Materials Management Department Staff

• One (1) Materials Manager

• One (1) Logistics Manager

• Three (3) Purchasers

• One (1) Warehouse Manager

• One (1) Parts Manager

• Eight (8) Warehousemen

• Two (2) Delivery Drivers

• Two (2) Wood/HM Door Shop Professional

Administrative Department Staff

• One (1) Regional Admin Manager

• One (1) Admin Manager

• One (1) Customer Service Manager

• Six (6) Admin Professionals

• Four (4) Customer Service Representatives

Field Staff

DH Pace maintains a sizable, professional, and well trained staff of field technicians located in the Central, Southern, and Northern parts of Arizona in order to effectively service our customers. This includes a fleet of over

75 Field Trucks. Since this RFP is for material only we felt it prudent to restrict the level of detail associated with this group but wanted to at least provide some context to the strength and structure of our staff.

1.5 Full disclosure of any potential conflict of interest between the Offeror and any State employee who functions or has responsibilities in the review or approval of the undertaking or carrying out of the Contract

DH Pace does not have a potential conflict of interest between the Offeror and any State employee who functions or has responsibilities in the review or approval of the undertaking or carrying out of the Contract.

1.6 A Statement of whether, in the last five (5) years, the Offeror has filed (or had filed against it) any bankruptcy or insolvency proceeding, whether voluntary or involuntary, or undergone the appointment of a receiver, trustee, or assignee for the benefit of creditors, and if so, an explanation providing relevant details and current status

DH Pace has not filed, or had filed against it, any bankruptcy or insolvency proceedings, whether voluntary or involuntary, or undergone appointment of a receiver, trustee, or assignee for the benefit of creditors.

1.7 A Statement of whether there are any pending Securities Exchange Commission investigations involving the

Offeror, and if such are pending or in progress, an explanation providing relevant details and an attached opinion of counsel as to whether the pending investigation(s) may impair the Offeror’s performance in a

Contract under this Solicitation

DH Pace does not have any pending Securities Exchange Commission investigations involving the Offeror.

1.8 A Statement documenting all open or pending litigation initiated by Offeror or where Offeror is a defendant or party in any litigation that may have a material impact on Offeror’s ability to deliver the contracted Services

DH Pace does not have any open litigation that has a material impact on Offeror’s ability to deliver the contracted services under this RFP.

1.9 A Statement documenting all open or pending litigation initiated by Offeror or where Offeror is a defendant or party in any litigation with a public sector client

DH Pace does not have any open litigation with a Public sector client.

1.10 Full disclosure of any public sector contracts terminated for cause or convenience in the past five (5) years

DH Pace has not had any public sector contracts terminated for cause in the past five (5) years.

1.11 Full disclosure of any criminal or civil offense

DH Pace does not have any criminal or civil offenses that have a material impact on Offeror’s ability to deliver the contracted services under this RFP.

1.12 Offeror shall provide evidence of any Arizona required business license to provide these Services

See Attached for copies of the following AZ ROC Licenses.

AZ ROC# 183892, CR-60

AZ ROC# 184002, CR-67

AZ ROC# 296201, B-01

1.13 Offeror shall provide copies of any professional or industry certifications that represent the Services detailed in this Solicitation.

DH Pace holds membership in; uses the training content from; and/or abide by the standards of the following organizations relative to the inspection and maintenance of commercial doors and dock equipment: American

Association of Automatic Door Manufacturers (AAADM), Door and Hardware Institute (DHI), International Door

Association (IDA), Institute of Door Dealer Education and Accreditation (IDEA), Loading Dock Equipment

Manufacturers (LODEM), Builder’s Hardware Manufacturers Association (BHMA), American National Standards

Institute (ANSI), Steel Door Institute (SDI), Window & Door Manufacturers Association (WDMA), Architectural

Woodwork Institute (AWI), National Fire Protection Association (NFPA), International Fire Code (IFC), International

Building Code (IBC), National Building Code of Canada, National Fire Code of Canada, Building Officials and Code

Administrators (BOCA), AIB International, Underwriter’s Laboratories (UL), Intertek/Warnock Hersey (WH), Hollow

Metal Manufacturers Association (HMMA), Joint Commission on Accreditation of Healthcare Organizations

(JCAHO), and Factory Mutual (FM).

https://www.dhpace.com/about-us/certifications-organizations/

2.0 Company Experience

2.1 What market(s) are your current clients primarily in?

As it pertains to customers within Arizona we serve clients across the entire state. Much of our customer base follows the population centers but because our clients include State of Arizona Agencies, K-12 Education, Municipalities, Critical Infrastructure, and many others we provide service and installation for many remote areas of the state on a frequent basis. Over the years we have expanded our presence in Southern and Northern Arizona in order to better serve those customers. In order to better serve our customers and support our expanding operations we moved into an 80,000 sq ft facility in Tempe, AZ which doubled the size of our previous facility. This new facility offers expanded material storage, office space, as well as a fleet service shop.

Nationally, we provide services either through one of our self-performing offices or through our National Accounts group across the entire United States.

2.2 What experience do you have serving clients in business markets within the State of Arizona?

DH Pace has been serving customers in the Arizona market since 2003. We have always served a diverse customer base within the state including key vertical market sectors including; Municipality (State, County, City, Town), K-12 Education, Higher Education, Healthcare, Critical Infrastructure, Data Centers, Industrial/Manufacturing, Commercial Office Space, Large Corporations, Property Managers, Developers, General

Contractors, and many others.

2.3 What is the range in size of your current clients?

Our customers range in size from the individual home owner to some of the largest private employers, government agencies, and public sector customers within the State of Arizona. This includes transaction sizes that may range from a few dollars to millions of dollars.

2.4 Provide two (2) examples that exhibit your experience with Materials or Services for clients relevant to the

Scope of Work? Provide supporting documentation as a separate attachment and title the document:

“Attachment - Company Experience”.

Two of the most relevant examples that exhibit DH Pace’s experience would be our nearly 10 years holding two different contracts with the State of Arizona for the same or similar products while also including the labor necessary to complete the service, installation, and maintenance. These contracts include CTR055591 Repair, Replacement, and Preventative Maintenance of Doors & Gates and CTR056381 Security Protection Systems. We have included information directly from the State of Arizona Procurement site as part of the supporting documentation “Attachment – Company Experience.” We were originally awarded contracts by the State of

Arizona for these same products and services back in 2016. Those contracts were extended by the State of

Arizona through their maximum term of 5 years. In 2021, we were then fortunate enough to again be selected by the State of Arizona for both contracts and each has been extended to their maximum term and set to expire in mid to late 2026. During those past ten years we have completed service, installation, and maintenance for all types of doors, door hardware, gate systems, and security systems for a multitude of State Agencies across the entire state. These agencies include, but are not limited to, Arizona Department of Transportation, Arizona Department of Economic Security, Arizona Department of Public Safety, and Arizona Department of Administration just to name a few. We take great pride in the fact that the State of Arizona and its agencies have entrusted us over the last 10 years as a chosen partner. That partnership under these contracts ranges from supply only orders, to service calls, to maintenance services, to both small and large scale installation projects. As part of that partnership we look to bring value to the state by providing a broad range of best in class products, skilled and professional employees, and an expansive geographical coverage area that serves the entire state.

2.5 In the last five (5) years, did any of your clients cancel their contracts with your company? If “yes”, why? Please provide as much detail as possible.

DH Pace has not had any public sector client cancel a contract for performance reasons within the State of

Arizona. In fact, we currently hold two contracts currently with the State of Arizona itself for the supply, installation, service, and maintenance of the materials incorporated within this RFP. This includes contract numbers CTR056381 Security and Protection Systems and CTR055591 Repair, Replacement, and Maintenance of

Doors & Gates. In addition to these contracts DH Pace holds multiple other contracts with different municipalities and Co-Operative Purchasing Agreements.

2.6 With what relevant trade and/or professional associations are you involved? How does this participation give you an advantage over your competition?

DH Pace holds membership in; uses the training content from; and/or abide by the standards of the following organizations relative to the inspection and maintenance of commercial doors and dock equipment: American

Association of Automatic Door Manufacturers (AAADM), Door and Hardware Institute (DHI), International Door

Association (IDA), Institute of Door Dealer Education and Accreditation (IDEA), Loading Dock Equipment

Manufacturers (LODEM), Builder’s Hardware Manufacturers Association (BHMA), American National Standards

Institute (ANSI), Steel Door Institute (SDI), Window & Door Manufacturers Association (WDMA), Architectural

Woodwork Institute (AWI), National Fire Protection Association (NFPA), International Fire Code (IFC), International

Building Code (IBC), National Building Code of Canada, National Fire Code of Canada, Building Officials and Code

Administrators (BOCA), AIB International, Underwriter’s Laboratories (UL), Intertek/Warnock Hersey (WH), Hollow

Metal Manufacturers Association (HMMA), Joint Commission on Accreditation of Healthcare Organizations

(JCAHO), and Factory Mutual (FM).

Additionally, DH Pace maintains partnerships, both regionally and nationally, with the leading industry manufacturers. Our stature as the nation’s largest self-performing door and dock contractor offers us a unique position as a preferred provider for virtually all industry leading products and brands. This allows us to provide our customers with the best product and service to meet their unique needs regardless of manufacturer. We value relationships with our manufacturer partners and continuously work together in cooperation with them to develop, implement, and train on the latest technical developments of the security, door, dock and gate industry.

3.0 Financial/Accounting Information

D.H. Pace Company, Inc. company policy does not allow for us to attach financial information to any prequalification forms or online portals. We also cannot provide our financial information to third party companies to complete a review.

Please email prequal@dhpace.com the name and email address of an Office with your company that our financial information can be sent to directly for review.

We have provided a letter from BMO Bank to support our financial strength and integrity. This information is to be kept confidential.

Additionally, we have provided a letter regarding our bonding capacity to further support the financial strength and integrity of the DH Pace Company, Inc.

4.0 Certificates/Licenses

See Attached for copies of the following AZ ROC Licenses.

AZ ROC# 183892, CR-60

AZ ROC# 184002, CR-67

AZ ROC# 296201, B-01

In addition to the AZ ROC Licenses outlined above DH Pace, and its employees, hold a large number of licenses and certifications across multiple markets in the US. These certifications and licenses would be to numerous to list. DH Pace is an authorized dealer, distributor, or reseller in good standing with all manufacturers submitted as part of this RFP.