ATTACHMENT E - National Retirement Solution QASP.docx

National Recruitment Retirement Solution Quality Assurance Surveillance Plan (QASP)

The table below defines the performance standards and acceptable levels of performance associated with the deliverables in this effort.

Negative)

· Efficient and effective in meeting requirements

· Meets technical needs and mission requirements

· Offers quality services/ products

(See Note 2)

· Products completed, reviewed, delivered in timely manner

· Notifies customer in advance of potential problems, recommends solutions

(See Note 2)

· Personnel possess necessary knowledge, skills, and abilities to perform tasks

(See Note 2)

· Services/ products delivered were of desired quality

· Proactively meets government’s needs, including responding to changing requirements, systems, etc.

(See Note 2)

* Note 1: Significant errors or omissions are defined as deliverables not meeting the intent of the task and the work considered to be within scope of this order.

** Note 2: Continued repetitive errors may result in an unacceptable rating on performance report to be used as part of the evaluation criteria on future order competitions.

Types of Surveillance:

1. Random sampling: Appropriate for frequently recurring tasks. Evaluate randomly selected samples of the lot to determine the acceptability of the entire lot (random inspection guide, method of surveillance, lot size, sample size, performance requirement, sampling procedure, and inspection procedure).

2. One hundred percent inspection: Appropriate for tasks that occur infrequently. Inspect and evaluate performance each time task is performed.

3. Periodic surveillance: Evaluation of samples selected on other than a 100 percent or statistically random basis (such as monthly, quarterly, or semi-annually).