The file's text, extracted by GovTribe without its formatting.
county
| Adams |
| Alexander |
| Bond |
| Boone |
| Brown |
| Bureau |
| Calhoun |
| Carroll |
| Cass |
| Champaign |
| Christian |
| Clark |
| Clay |
| Clinton |
| Coles |
| Cook |
| Crawford |
| Cumberland |
| DeKalb |
| De Witt |
| Douglas |
| DuPage |
| Edgar |
| Edwards |
| Effingham |
| Fayette |
| Ford |
| Franklin |
| Fulton |
| Gallatin |
| Greene |
| Grundy |
| Hamilton |
| Hancock |
| Hardin |
| Henderson |
| Henry |
| Iroquois |
| Jackson |
| Jasper |
| Jefferson |
| Jersey |
| Jo Daviess |
| Johnson |
| Kane |
| Kankakee |
| Kendall |
| Knox |
| Lake |
| LaSalle |
| Lawrence |
| Lee |
| Livingston |
| Logan |
| McDonough |
| McHenry |
| McLean |
| Macon |
| Macoupin |
| Madison |
| Marion |
| Marshall |
| Mason |
| Massac |
| Menard |
| Mercer |
| Monroe |
| Montgomery |
| Morgan |
| Moultrie |
| Ogle |
| Peoria |
| Perry |
| Piatt |
| Pike |
| Pope |
| Pulaski |
| Putnam |
| Randolph |
| Richland |
| Rock Island |
| St. Clair |
| Saline |
| Sangamon |
| Schuyler |
| Scott |
| Shelby |
| Stark |
| Stephenson |
| Tazewell |
| Union |
| Vermilion |
| Wabash |
| Warren |
| Washington |
| Wayne |
| White |
| Whiteside |
| Will |
| Williamson |
| Winnebago |
| Woodford |
Instructions
| Vendor Name | Counties with Identical Pricing |
| POC Name | |
| Vendor Mailing Address | |
| Please select County (drop down) | |
| Tabs: |
| Instructions |
| Outbound Long Distance Pricing |
| Inbound Toll-free Pricing |
| International Pricing |
| Dedicated Voice Access Pricing |
| POTS like service |
| Related Professional Services |
| SIP services |
| Microwave |
| Hosted Voice |
| advanced toll free features |
| Instructions: |
| 1. The State is seeking competitive rates for in-state, out-of-state and international long distance calling services. Vendor is asked to provide rates for all voice services for call types presented in this pricing workbook. |
| 2. Vendors are asked to complete entries in the light-green shaded areas |
| 3. Fields that are not light-green are either pre-populated or will automatically compute values based on entries in the light-green cells. |
| 4. Vendors are to indicate, as part of the response in this pricing workbook, whether the Vendor will apply FUSF charges to the circuits/services. |
| 5. Vendor rates proposed in this pricing workbook are assumed to be for charges to the point of demarcation only. |
| 6. Vendors may use one (1) Attachment D Master Pricing Tool Excel Spreadsheet by County for multiple Counties with identical pricing throughout workbook by listing counties in Columns F, G, H. Individual County Pricing must be entered in BidBuy by Individual Counties as listed within the BidBuy Line Items on the Items Tab. |
| Evaluation and award notes: |
| A. The State is seeking a single Vendor who can provide the full scope of the Voice Services across the State. |
| B. The total number of points for Price is 500: | | Total for each tab reference below |
| 34B through 45B will be tabulated | Outbound Long Distance Pricing | $0.00 |
| individual price on tabs | Inbound Toll-free Pricing | $0.00 |
| International Pricing | $0.00 |
| overall price = | Dedicated Voice Access Pricing | $0.00 |
| max points X (lowest price / offerer price) | POTS like service | $0.00 |
| Related Professional Services | $0.00 |
| 500 * (500 / 500) = 500 (lowest price) (overall price) | SIP | $0.00 |
| 500 * (500 / 700) = 357 (highest price) (overall price) | Hosted Voice | $0.00 |
| Advanced Toll Free | $0.00 |
| Overall Price | $0.00 |
| add optional services to each tab with reference to the |
| specific tab's "bucket" and not to exceed the service |
| type that is being asked for |
| Optional is unevaulated for pricing |
&"Arial,Bold"State of Illinois: Complementary Voice Services Pricing Workbook
&F
| &A | State of Illinois |
| CMS 31864 | Page &P of &N |
Assumptions Assumptions
Number RFP or Attachment Section Subject Assumption
Outbound Long Distance Pricing
| Outbound Long Distance Pricing |
| Offerors must enter Pricing for all required line items marked in green. |
| Instructions: |
| 1. Vendors are to provide cost per minute (CPM), monthly recurring (MRC) and non-recurring (NRC) costs in the appropriate columns for the call types listed. |
| 2. Provide the non-recurring (NRC) and monthly recurring (MRC) costs for all call types bid. Where NRC values are requested, Vendor's NRC cost is to be placed in column labeled "NRC" (column D of 2nd table in Option 1 below) . In column E of the 2nd table of Option 1, provide the applicable NRC costs that you would charge the State for this particular circuit type. If NRC doesn't apply, insert $0 in column E. The value in the Applicable NRC column will be used to calculate the Effective Monthly Cost. |
| 3. Two options are provided: Option 1 utilizes Dedicated Circuits for outbound long distance services and Option 2 represents Switched long distance services. |
tc={4681D02E-56F9-48E8-9803-DEBC18E33784}: [Threaded comment]
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Comment:
Needs to drill down to (1) total price for formula Maximum Points * (Lowest Price/ Offeror Price)
| 4. Vendors may respond to Option 1 only, Option 2 only or both Options 1 and 2. Both options will be weighted equally. |
| 5. Indicate "NB" for call types not being bid. |
| 6. Current traffic figures are expressed as Monthly Minutes. |
| 7. All rates should be fixed, regardless of time of day. |
| 8. If FUSF charges will be applied, include the applicable charges in the rates provided in this worksheet. Use the 2nd Quarter 2026 FUSF rate (or portion of the rate, if applicable). |
| 9. Vendor may provide notes or explanations in the Vendor Notes section. |
| Monthly IntraState Minutes | 3,778,108 |
| Monthly InterState Minutes | 760,620 |
NOTE: Volumes do not include minutes from Universities.
Vendor Response:
| Option 1: (Utilizes Dedicated Access Circuits) | | | | |
| Call Type | | Monthly Minutes | Cost per Minute (CPM) ($) | Effective Total Monthly Cost |
| IntraState IntraLATA | | | | |
| Switched-Switched | 258,705 | | $0.00 |
| Dedicated-Dedicated | 151 | | $0.00 |
| Switched-Dedicated | 131,351 | | $0.00 |
| IntraState InterLATA | | | | |
| Switched-Switched | 1,068,000 | | $0.00 |
| Dedicated-Dedicated | 477,731 | | $0.00 |
| Switched-Dedicated | 1,842,170 | | $0.00 |
| InterState InterLATA | | | | |
| Switched-Switched | 290,029 | | $0.00 |
| Dedicated-Dedicated | 148 | | $0.00 |
| Switched-Dedicated | 429,344 | | $0.00 |
| InterState IntraLATA | | | | |
| Switched-Switched | 1,704 | | $0.00 |
| Dedicated-Dedicated | 0 | | $0.00 |
| Switched-Dedicated | 39,395 | | $0.00 |
| TOTAL: | 4,538,728 | | $0.00 |
Circuit Speed # of Circuits MRC ($/Line) NRC ($/Line) Applicable NRC ($/Line) Effective Monthly MRC * Lines + (NRC/60)
| T1 - Outbound Toll-Free | 29 | | | $0.00 |
| T3 - Outbound / Inbound | 1 | | | $0.00 |
| T3 to T1 Multiplex equipment | 1 | | | $0.00 |
| | $0.00 | $0.00 | $0.00 |
Grand Total Cost for Option 1: $0.00
| Option 2: (Does not utilize Dedicated Access Circuits) | | | | |
| Type | | Monthly Minutes | Cost Per Minute (CPM) ($) | Effective Total Monthly Cost |
| IntraState IntraLATA | Switched-Switched | 390,207 | | $0.00 |
| IntraState InterLATA | Switched-Switched | 3,387,901 | | $0.00 |
| InterState InterLATA | Switched-Switched | 719,522 | | $0.00 |
| InterState IntraLATA | Switched-Switched | 41,099 | | $0.00 |
| TOTAL: | 4,538,728 | | $0.00 |
Grand Total Cost for Option 2: $0.00
| Grand Total Outbound Long Distance Pricing | $0.00 |
| Vendor Notes (optional): | | |
OPTIONAL SERVICES: Please fill in optional services related only to this tab's category, and optional services cannot exceed 20% of the total evaluated categoty. Optional services must be within line of intent and scope of this tab.
| Type | | MRC | NRC | Cost Per Minute (CPM) ($) | Effective Total Monthly Cost |
| | | | | $0.00 |
| | | | | $0.00 |
| | | | | $0.00 |
| | | | | $0.00 |
| TOTAL: | 0 | 0 | 0 | $0.00 |
| Vendor Notes (Optional) | | | | | |
Needs to drill down to (1) total price for formula Maximum Points * (Lowest Price/ Offeror Price)
State of Illinois: Complementary Voice Services Pricing Workbook
&F
| &A | State of Illinois |
| CMS 31864 | Page &P of &N |
Inbound Toll-Free Pricing
| Inbound Toll-free Pricing |
| Offerors must enter Pricing for all required line items marked in green. |
| Instructions: |
| 1. The State currently provides inbound toll-free (8XX) service throughout the State Agencies, universities and colleges. The State has approximately 123 dedicated T1s/PRIs for its use in providing inbound toll-free service; universities and colleges have additional dedicated and switched facilities. |
| 2. Vendors are to provide cost per minute (CPM), monthly recurring (MRC) and non-recurring (NRC) costs in the appropriate columns for the call types listed. |
| 3. Provide the non-recurring (NRC) and monthly recurring (MRC) costs for all call types bid. Where NRC values are requested, Vendor's NRC cost is to be placed in column labeled "NRC" (column D of 2nd table in Option 1 below) . In column E of the 2nd table of Option 1, provide the applicable NRC costs that you would charge the State for this particular circuit type. If NRC doesn't apply, insert $0 in column E. The value in the Applicable NRC column will be used to calculate the Effective Monthly Cost. |
| 4. Two options are provided: Option 1 utilizes Dedicated Circuits for outbound long distance services and Option 2 represents Switched long distance services. |
tc={02F2A585-9641-4885-8CCF-51B1F2326CF5}: [Threaded comment]
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Comment:
Needs to drill down to (1) total price for formula Maximum Points * (Lowest Price/ Offeror Price)
| 5. Vendors may respond to Option 1 only, Option 2 only or both Options 1 and 2. |
| 6. Indicate "NB" for call types not being bid. |
| 7. Current traffic figures are expressed as Monthly Minutes. |
| 8. All rates should be fixed, regardless of time of day. |
| 9. If FUSF charges will be applied, include the applicable charges in the rates provided in this worksheet. Use the 1st quarter 2020 FUSF rate (or portion of the rate, if applicable). |
| 10. Vendor may provide notes or explanations in the Vendor Notes section. |
| Monthly IntraState Minutes | 8,822,036 |
| Monthly InterState Minutes | 902,050 |
| Monthly International Minutes | 6,139 |
| NOTE: Volumes do not include minutes from Universities. | | | | |
| Inbound Toll Free Pricing | Total | $0.00 | Please enter total in BidBuy Line Item 5. Please read Vendor RFP Instructions. |
| Vendor Response: | | | | |
| Option 1: (Utilizes Dedicated Access Circuits) | | | | |
| Call Type | | Monthly Minutes | Cost Per Minute (CPM) ($) | Effective Total Monthly Cost |
| IntraState IntraLATA | | | | |
| Switched-Switched | 429,909 | | $0.00 |
| Switched-Dedicated / Dedicated-Switched | 2,323,177 | | $0.00 |
| IntraState InterLATA | | | | |
| Switched-Switched | 50,486 | | $0.00 |
| Switched-Dedicated / Dedicated-Switched | 6,018,465 | | $0.00 |
| InterState InterLATA | | | | |
| Switched-Switched | 17,210 | | $0.00 |
| Switched-Dedicated / Dedicated-Switched | 884,840 | | $0.00 |
| InterState IntraLATA | | | | |
| Switched-Switched | 0 | | $0.00 |
| Switched-Dedicated / Dedicated-Switched | 0 | | $0.00 |
| International | | | | |
| Switched-Switched | 191 | | $0.00 |
| Switched-Dedicated / Dedicated-Switched | 5948 | | $0.00 |
| TOTAL: | 9,730,225 | $0.00 | $0.00 |
Circuit Speed # of Circuits MRC ($/Line) NRC ($/Line) Applicable NRC ($/Line) Effective Monthly MRC * Lines + (NRC/60)
| Inbound Toll-Free | 30 | | | $0.00 |
| Total: | 30 | $0.00 | $0.00 | $0.00 |
Grand Total $0.00
| Option 2: (Does not utilize Dedicated Access Circuits) | | | | |
| Type | | Monthly Minutes | Cost Per Minute (CPM) ($) | Effective Total Monthly Cost |
| IntraState IntraLATA | Switched-Switched | 2,753,086 | | $0.00 |
| IntraState InterLATA | Switched-Switched | 6,068,950 | | $0.00 |
| InterState InterLATA | Switched-Switched | 902,050 | | $0.00 |
| InterState IntraLATA | Switched-Switched | 0 | | $0.00 |
| International | Switched-Switched | 6139 | | $0.00 |
| TOTAL: | 9,730,225 | $0.00 | $0.00 |
Grand Total $0.00
Vendor Notes (optional):
Toll-Free Advanced Features
| Instructions: |
| 1. The table below lists features and functionality desired by the State for toll-free services. |
| 2. The first column, Feature/Functionality, contains the name and/or brief description of desired toll-free advanced features. For each feature/functionality listed, Vendor should identify the name of their offered feature that supports that functionality (column 2, Vendor Feature Name). |
| 3. Vendor should clearly identify all relevant price elements along with associated prices. Additionally, Vendor should clearly state all pricing assumptions. |
| 4. The MRC column should contain any fixed monthy recurring charges associated with the feature. |
| 5. The NRC column should contain any non-recurring charges assocated with the feature. |
| 6. The Usage-Based Cost column should contain any usage-based prices assocated with the feature. |
| 7. The Unit of Measurement column should identify the units (e.g., per minute, per call) in which usage-based costs are charged. |
| 8. Insert additional rows in the table to identify other features offered by Vendor, as required. |
| 9. Use the Vendor Notes section following the features table to describe any additional costs or provide additional explanations. |
Average Number of Times Advanced Features are Used: 611,243 times/month
| Vendor Response: | | | | | | | |
| Feature / Functionality | Vendor Feature Name | Feature Description | Monthly Recurring Charge (MRC) ($) | Non-Recurring Charge (NRC) ($) | Usage-Based Cost ($) | Units of Measurement | Notes / Assumptions |
| Call Routing Features based on the following: | | | | | | | |
| Country Code | | | | | | | |
| Area Code | | | | | | | |
| Alternate destination | | | | | | | |
| Exchange code | | | | | | | |
| LATA | | | | | | | |
| Caller recognition (ANI) | | | | | | | |
| Quick call allocator | | | | | | | |
| Time of day | | | | | | | |
| Day of week | | | | | | | |
| Holidays | | | | | | | |
| Project Account Codes | | | | | | | |
| Call prompter - queuing | | | | | | | |
| Call redirect | | | | | | | |
| Post-answer call redirect | | | | | | | |
| Direct trunk | | | | | | | |
| Total | | | $0.00 | $0.00 | $0.00 | | |
| Announcement | | | | | | | |
| Call prompter functionality | | | | | | | |
| Speech recognition | | | | | | | |
| Database routing | | | | | | | |
| Enroute announcements | | | | | | | |
| Courtesy response | | | | | | | |
| Dialed Number Identification Service (DNIS) | | | | | | | |
| Total | | | $0.00 | $0.00 | $0.00 | | |
| Call Redirection | | | | | | | |
| Alternate destination | | | | | | | |
| Split access flexible egress routing | | | | | | | |
| Next available agent | | | | | | | |
| Post-answer call redirect/conference | | | | | | | |
| Select again | | | | | | | |
| Pre-planned alternate routing for disaster recovery | | | | | | | |
| Total | | | $0.00 | $0.00 | $0.00 | | |
| Other | | | | | | | |
| Service Assurance | | | | | | | |
| Fictitious Billing Number | | | | | | | |
| Online Call Detail Data Real-Time (OCDD/RT) Reports | | | | | | | |
Others (please specify)
| Total | $0.00 | $0.00 | $0.00 |
| Vendor Notes: | | | |
OPTIONAL SERVICES: Please fill in optional services related only to this tab's category, and optional services cannot exceed 20% of the total evaluated categoty. Optional services must be within line of intent and scope of this tab.
| Type | | MRC | NRC | Cost Per Minute (CPM) ($) | Effective Total Monthly Cost |
| | | | | $0.00 |
| | | | | $0.00 |
| | | | | $0.00 |
| | | | | $0.00 |
| TOTAL: | 0 | 0 | 0 | $0.00 |
| Vendor Notes (Optional) | | | | | |
Needs to drill down to (1) total price for formula Maximum Points * (Lowest Price/ Offeror Price)
International Pricing
| International Pricing (for evaluation and contracting purposes) |
| Offerors must enter Pricing for all required line items marked in green. |
| Instructions |
| 1. Vendor is to provide International calling rates for each of the countries listed in the table below. |
| 2. Minutes in the Monthly Minutes column are representative of international outbound monthly minutes of use. |
| 3. International Outbound is defined as originating in the US and terminating in the specified international country. International Inbound is defined as originating outside of the US and terminating at a State of Illinois Toll-Free (800) Number. |
| 4. Vendor is to provide International Inbound rates (switched and dedicated) and (US Originated and non-US Originated calls). The State expects Vendor to provide the same percent discount as is provided for International Outbound calls. |
| 5. Indicate "NR" for No Response for any countries that are not served by the Vendor. |
| 6. Vendor is to provide unit pricing in the Cost per Minute (CPM) columns. |
| 7. Where Monthly Minutes are provided, the Effective Monthly Cost will be calculated. |
| 8. If any additional charges need to be provided for any of the services, Vendor may insert additional columns for rates/charges, and label accordingly. |
| 9. If FUSF charges will be applied, include the applicable charges in the rates provided in this worksheet. Use the 2nd quarter 2026 FUSF rate (or portion of the rate, if applicable). |
| 10. At the bottom of the table (row 263), Vendor is to provide a count of the number of countries supported for each of the call types. |
| 11. Vendor may insert additional rows at the bottom of the table, as necessary, to identify additional countries supported by the Vendor that are not listed in the table. |
| NOTES: | | | | |
| For evaluation purposes, if all Vendors do not offer coverage in all countries, the State reserves the right to evaluate Vendors against the common countries covered by all Vendors. | | | | |
| In addition, the State reserves the right to evaluate only those Vendors that provide coverage to those countries that constitute at least 90% of the State's monthly minutes. | | | | |
| Monthly minutes do not include usage from Universities. | International Pricing | Total | $0.00 | Please enter total in BidBuy Line Item 6. Please read Verndor RFP Instructions |
| Vendor Response: | | | | |
| | | | International Outbound | International Inbound |
| Country (Terminating Calls) | Monthly Minutes by Type | Monthly Minutes | US Originated | |
| CPM Switched ($) | Effective Monthly Cost - | | | | |
| US Originated Switched | US Originated | | | | |
| CPM Dedicated ($) | Effective Monthly Cost - | | | | |
| US Originated Dedicated | | Non-US Originated | | | |
| CPM Switched ($) | Non-US Originated | | | | |
CPM Dedicated ($)
| CANADA | Dedicated | 10,877 | | | | $0.00 | | |
| Switched | 1,286 | | $0.00 | | | | |
| UK | Dedicated | 2,642 | | | | $0.00 | | |
| Switched | 167 | | $0.00 | | | | |
| KENYA | Dedicated | 2,192 | | | | $0.00 | | |
| Switched | 22 | | $0.00 | | | | |
| GERMANY | Dedicated | 1,411 | | | | $0.00 | | |
| Switched | 99 | | $0.00 | | | | |
| MEXICO | Dedicated | 1,006 | | | | $0.00 | | |
| Switched | 175 | | $0.00 | | | | |
| ITALY | Dedicated | 838 | | | | $0.00 | | |
| Switched | 312 | | $0.00 | | | | |
| FRANCE | Dedicated | 1,023 | | | | $0.00 | | |
| Switched | 55 | | $0.00 | | | | |
| CHINA | Dedicated | 889 | | | | $0.00 | | |
| Switched | 81 | | $0.00 | | | | |
| POLAND | Dedicated | 598 | | | | $0.00 | | |
| Switched | 0 | | | | | | |
| COLOMBIA | Dedicated | 228 | | | | $0.00 | | |
| Switched | 231 | | $0.00 | | | | |
| INDIA | Dedicated | 370 | | | | $0.00 | | |
| Switched | 81 | | $0.00 | | | | |
| GREECE | Dedicated | 433 | | | | $0.00 | | |
| Switched | 5 | | $0.00 | | | | |
| SPAIN | Dedicated | 392 | | | | $0.00 | | |
| Switched | 20 | | $0.00 | | | | |
| ECUADOR | Dedicated | 405 | | | | $0.00 | | |
| Switched | 0 | | | | | | |
| NEPAL | Dedicated | 0 | | | | | | |
| Switched | 390 | | $0.00 | | | | |
| BRAZIL | Dedicated | 374 | | | | $0.00 | | |
| Switched | 0 | | | | | | |
| NETHERLAND | Dedicated | 298 | | | | $0.00 | | |
| Switched | 61 | | $0.00 | | | | |
| SWITZERLND | Dedicated | 332 | | | | $0.00 | | |
| Switched | 4 | | $0.00 | | | | |
| JAPAN | Dedicated | 311 | | | | $0.00 | | |
| Switched | 12 | | $0.00 | | | | |
| ROMANIA | Dedicated | 318 | | | | $0.00 | | |
| Switched | 0 | | | | | | |
| ISRAEL | Dedicated | 239 | | | | $0.00 | | |
| Switched | 70 | | $0.00 | | | | |
| S AFRICA | Dedicated | 261 | | | | $0.00 | | |
| Switched | 0 | | | | | | |
| AUSTRALIA | Dedicated | 257 | | | | $0.00 | | |
| Switched | 4 | | $0.00 | | | | |
| RUSSIA | Dedicated | 257 | | | | $0.00 | | |
| Switched | 0 | | | | | | |
| BELGIUM | Dedicated | 218 | | | | $0.00 | | |
| Switched | 22 | | $0.00 | | | | |
| SWEDEN | Dedicated | 238 | | | | $0.00 | | |
| Switched | 0 | | | | | | |
| AUSTRIA | Dedicated | 233 | | | | $0.00 | | |
| Switched | 5 | | $0.00 | | | | |
| HONG KONG | Dedicated | 195 | | | | $0.00 | | |
| Switched | 19 | | $0.00 | | | | |
| ARGENTINA | Dedicated | 190 | | | | $0.00 | | |
| Switched | 12 | | $0.00 | | | | |
| PAKISTAN | Dedicated | 138 | | | | $0.00 | | |
| Switched | 63 | | $0.00 | | | | |
| RP IRELAND | Dedicated | 190 | | | | $0.00 | | |
| Switched | 3 | | $0.00 | | | | |
| PERU | Dedicated | 155 | | | | $0.00 | | |
| Switched | 3 | | $0.00 | | | | |
| SINGAPORE | Dedicated | 136 | | | | $0.00 | | |
| Switched | 0 | | | | | | |
| CHILE | Dedicated | 134 | | | | $0.00 | | |
| Switched | 0 | | | | | | |
| NIGERIA | Dedicated | 126 | | | | $0.00 | | |
| Switched | 5 | | $0.00 | | | | |
| TRINIDAD | Dedicated | 130 | | | | $0.00 | | |
| Switched | 0 | | | | | | |
| YUGOSLAVIA | Dedicated | 99 | | | | $0.00 | | |
| Switched | 16 | | $0.00 | | | | |
| KOREA REP | Dedicated | 110 | | | | $0.00 | | |
| Switched | 2 | | $0.00 | | | | |
| MALAWI | Dedicated | 111 | | | | $0.00 | | |
| Switched | 0 | | | | | | |
| JAMAICA | Dedicated | 88 | | | | $0.00 | | |
| Switched | 23 | | $0.00 | | | | |
| TAIWAN | Dedicated | 98 | | | | $0.00 | | |
| Switched | 0 | | | | | | |
| HUNGARY | Dedicated | 94 | | | | $0.00 | | |
| Switched | 0 | | $0.00 | | | | |
| VENEZUELA | Dedicated | 90 | | | | $0.00 | | |
| Switched | 0 | | | | | | |
| HONDURAS | Dedicated | 0 | | | | | | |
| Switched | 81 | | $0.00 | | | | |
| GHANA | Dedicated | 5 | | | | $0.00 | | |
| Switched | 74 | | $0.00 | | | | |
| BARBADOS | Dedicated | 78 | | | | $0.00 | | |
| Switched | 0 | | | | | | |
| U A E | Dedicated | 24 | | | | $0.00 | | |
| Switched | 51 | | $0.00 | | | | |
| BANGLADESH | Dedicated | 74 | | | | $0.00 | | |
| Switched | 1 | | $0.00 | | | | |
| EL SALVDOR | Dedicated | 8 | | | | $0.00 | | |
| Switched | 61 | | $0.00 | | | | |
| BOTSWANA | Dedicated | 58 | | | | $0.00 | | |
| Switched | 7 | | $0.00 | | | | |
| UKRAINE | Dedicated | 55 | | | | $0.00 | | |
| Switched | 8 | | $0.00 | | | | |
| PHILIPPINE | Dedicated | 2 | | | | $0.00 | | |
| Switched | 60 | | $0.00 | | | | |
| DENMARK | Dedicated | 61 | | | | $0.00 | | |
| Switched | 0 | | | | | | |
| SAO TOME | Dedicated | 57 | | | | $0.00 | | |
| Switched | 0 | | | | | | |
| SLOVAKIA | Dedicated | 54 | | | | $0.00 | | |
| Switched | 0 | | | | | | |
| BULGARIA | Dedicated | 6 | | | | $0.00 | | |
| Switched | 48 | | $0.00 | | | | |
| JORDAN | Dedicated | 35 | | | | $0.00 | | |
| Switched | 18 | | $0.00 | | | | |
| CZECH REP | Dedicated | 46 | | | | $0.00 | | |
| Switched | 0 | | | | | | |
| PANAMA | Dedicated | 44 | | | | $0.00 | | |
| Switched | 2 | | $0.00 | | | | |
| DOMINICAN REP | Dedicated | 18 | | | | $0.00 | | |
| Switched | 25 | | $0.00 | | | | |
| CAYMAN ISL | Dedicated | 1 | | | | $0.00 | | |
| Switched | 41 | | $0.00 | | | | |
| BOLIVIA | Dedicated | 41 | | | | $0.00 | | |
| Switched | 0 | | | | | | |
| LEBANON | Dedicated | 18 | | | | $0.00 | | |
| Switched | 20 | | $0.00 | | | | |
| TURKEY | Dedicated | 37 | | | | $0.00 | | |
| Switched | 0 | | | | | | |
| MOROCCO | Dedicated | 37 | | | | $0.00 | | |
| Switched | 0 | | | | | | |
| NEW ZEALAND | Dedicated | 36 | | | | $0.00 | | |
| Switched | 0 | | | | | | |
| IRAN | Dedicated | 13 | | | | $0.00 | | |
| Switched | 20 | | $0.00 | | | | |
| ZAIRE | Dedicated | 32 | | | | $0.00 | | |
| Switched | 0 | | | | | | |
| EGYPT | Dedicated | 14 | | | | $0.00 | | |
| Switched | 18 | | $0.00 | | | | |
| CAPE VERDE | Dedicated | 31 | | | | $0.00 | | |
| Switched | 0 | | | | | | |
| SENEGAL | Dedicated | 24 | | | | $0.00 | | |
| Switched | 5 | | $0.00 | | | | |
| PARAGUAY | Dedicated | 0 | | | | | | |
| Switched | 28 | | $0.00 | | | | |
| FINLAND | Dedicated | 14 | | | | $0.00 | | |
| Switched | 13 | | $0.00 | | | | |
| NORWAY | Dedicated | 27 | | | | $0.00 | | |
| Switched | 0 | | | | | | |
| BAHAMAS | Dedicated | 22 | | | | $0.00 | | |
| Switched | 4 | | $0.00 | | | | |
| ARMENIA | Dedicated | 24 | | | | $0.00 | | |
| Switched | 0 | | | | | | |
| AFGANISTAN | Dedicated | 0 | | | | | | |
| Switched | 22 | | $0.00 | | | | |
| HAITI | Dedicated | 20 | | | | $0.00 | | |
| Switched | 0 | | | | | | |
| TANZANIA | Dedicated | 17 | | | | $0.00 | | |
| Switched | 0 | | | | | | |
| ANGOLA | Dedicated | 16 | | | | $0.00 | | |
| Switched | 0 | | | | | | |
| VIETNAM | Dedicated | 15 | | | | $0.00 | | |
| Switched | 0 | | $0.00 | | | | |
| GUATEMALA | Dedicated | 15 | | | | $0.00 | | |
| Switched | 0 | | | | | | |
| INDONESIA | Dedicated | 9 | | | | $0.00 | | |
| Switched | 6 | | $0.00 | | | | |
| ST LUCIA | Dedicated | 14 | | | | $0.00 | | |
| Switched | 0 | | | | | | |
| SAUDI ARAB | Dedicated | 14 | | | | $0.00 | | |
| Switched | 0 | | | | | | |
| CAMEROON | Dedicated | 12 | | | | $0.00 | | |
| Switched | 0 | | | | | | |
| CYPRUS | Dedicated | 12 | | | | $0.00 | | |
| Switched | 0 | | | | | | |
| THAILAND | Dedicated | 7 | | | | $0.00 | | |
| Switched | 3 | | $0.00 | | | | |
| SRI LANKA | Dedicated | 2 | | | | $0.00 | | |
| Switched | 8 | | $0.00 | | | | |
| ICELAND | Dedicated | 9 | | | | $0.00 | | |
| Switched | 0 | | | | | | |
| TURKS&CAICOS | Dedicated | 0 | | | | | | |
| Switched | 9 | | $0.00 | | | | |
| ST KITTS&NV | Dedicated | 9 | | | | $0.00 | | |
| Switched | 0 | | | | | | |
| MALAYSIA | Dedicated | 8 | | | | $0.00 | | |
| Switched | 0 | | | | | | |
| BERMUDA | Dedicated | 8 | | | | $0.00 | | |
| Switched | 0 | | | | | | |
| BAHRAIN | Dedicated | 8 | | | | $0.00 | | |
| Switched | 0 | | | | | | |
| COSTA RICA | Dedicated | 6 | | | | $0.00 | | |
| Switched | 2 | | $0.00 | | | | |
| BOSNIA-HERC | Dedicated | 7 | | | | $0.00 | | |
| Switched | 0 | | | | | | |
| CROATIA | Dedicated | 6 | | | | $0.00 | | |
| Switched | 0 | | | | | | |
| CHAD | Dedicated | 6 | | | | $0.00 | | |
| Switched | 0 | | | | | | |
| ETHIOPIA | Dedicated | 0 | | | | | | |
| Switched | 6 | | $0.00 | | | | |
| PORTUGAL | Dedicated | 5 | | | | $0.00 | | |
| Switched | 0 | | | | | | |
| KUWAIT | Dedicated | 5 | | | | $0.00 | | |
| Switched | 0 | | | | | | |
| MACAO | Dedicated | 4 | | | | $0.00 | | |
| Switched | 0 | | | | | | |
| LITHUANIA | Dedicated | 4 | | | | $0.00 | | |
| Switched | 0 | | | | | | |
| SYRIAN REP | Dedicated | 1 | | | | $0.00 | | |
| Switched | 3 | | $0.00 | | | | |
| NT ANTILLE | Dedicated | 0 | | | | | | |
| Switched | 4 | | $0.00 | | | | |
| SIERRA LEO | Dedicated | 3 | | | | $0.00 | | |
| Switched | 0 | | | | | | |
| ERITREA | Dedicated | 0 | | | | | | |
| Switched | 3 | | $0.00 | | | | |
| GLOBAL SAT | Dedicated | 2 | | | | $0.00 | | |
| Switched | 0 | | | | | | |
| MAURITIUS | Dedicated | 2 | | | | $0.00 | | |
| Switched | 0 | | | | | | |
| MALTA | Dedicated | 2 | | | | $0.00 | | |
| Switched | 0 | | | | | | |
| LUXEMBOURG | Dedicated | 1 | | | | $0.00 | | |
| Switched | 0 | | | | | | |
| BELIZE | Dedicated | 1 | | | | $0.00 | | |
| Switched | 0 | | | | | | |
| GAMBIA | Dedicated | 0 | | | | | | |
| Switched | 1 | | $0.00 | | | | |
| URUGUAY | Dedicated | 1 | | | | $0.00 | | |
| Switched | 0 | | | | | | |
| ST HELENA | Dedicated | 0 | | | | | | |
| Switched | 0 | | | | | | |
| MAURITANIA | Dedicated | 0 | | | | | | |
| Switched | 0 | | | | | | |
| ALBANIA | Dedicated | 0 | | | | | | |
| Switched | 0 | | | | | | |
| QATAR | Dedicated | 0 | | | | | | |
| Switched | 0 | | | | | | |
| Total: | | 33,871 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 | $0.00 |
Number of Countries Supported:
Other Countries Supported by Vendor (add rows as necessary):
Vendor Notes (optional):
OPTIONAL SERVICES: Please fill in optional services related only to this tab's category, and optional services cannot exceed 20% of the total evaluated categoty. Optional services must be within line of intent and scope of this tab.
| Type | | MRC | NRC | Cost Per Minute (CPM) ($) | Effective Total Monthly Cost |
| | | | | $0.00 |
| | | | | $0.00 |
| | | | | $0.00 |
| | | | | $0.00 |
| TOTAL: | 0 | 0 | 0 | $0.00 |
| Vendor Notes (Optional) | | | | | |
State of Illinois: Complementary Voice Services Pricing Workbook
| &A | State of Illinois |
| CMS 31864 | Page &P of &N |
Dedicated Voice Access Pricing
| Dedicated Voice Access Pricing and Related Hardware |
| Offerors must enter Pricing for all required line items marked in green. |
| Instructions: |
| 1. The State requires pricing for dedicated circuits supporting outbound and inbound toll-free services. |
| 2. Vendor is to provide the monthly recurring charges associated with the circuit types indicated in the MRC column. |
| 3. Include any Non-Recurring Charges that are associated with accessing these services in the NRC column. |
| 4. Use the Vendor Notes section to explain the Non-Recurring Charges, as required. |
| 5. Insert additional rows, as necessary. |
| Vendor Response: | | | | |
| Dedicated Voice Access | Total | $0.00 | Please enter total in BidBuy Line Item 7. Please read Vendor RFP Instructions |
| Do FUSF charges apply? (enter Yes or No): | | | | |
| Outbound Voice - Dedicated Access Circuits | | |
| Circuit Speed | MRC ($/Line) | NRC ($/Line) |
| Outbound Toll-Free SIP | | |
| Total | $0.00 | $0.00 |
| Inbound Voice - Dedicated Access Circuits | | |
| Circuit Speed | MRC ($/Line) | NRC ($/Line) |
| Inbound Toll-Free SIP | | |
| Total | $0.00 | $0.00 |
| Dedicated Access Circuits between IXC and State Agencies | | |
| Circuit Speed | MRC ($/Line) | NRC ($/Line) |
| Inbound and Outbound SIP | | |
| related hardware | | |
| Total | $0.00 | $0.00 |
Vendor Notes (optional):
| OPTIONAL SERVICES: Please fill in optional services related only to this tab's category, and optional services cannot exceed 20% of the total evaluated categoty. Optional services must be within line of intent and scope of this tab. | | | | | |
| Type | | MRC | NRC | Cost Per Minute (CPM) ($) | Effective Total Monthly Cost |
| | | | | $0.00 |
| | | | | $0.00 |
| | | | | $0.00 |
| | | | | $0.00 |
| TOTAL: | 0 | 0 | 0 | $0.00 |
| Vendor Notes (Optional) | | | | | |
State of Illinois: Complementary Voice Services Pricing Workbook
| &A | State of Illinois |
| CMS 31864 | Page &P of &N |
POTS-Like Service
| POTS-like Voice Services P93 SSC (Sector Switching Center) |
| Offerors must enter Pricing for all required line items marked in green. |
Basic Monthly Charges
| Instructions: |
| 1. Vendor must clearly identify associated prices as a per line cost for each line type being proposed to the State. |
| 2. The Basic Monthly Charge must include the following basic feature set: Automatic Callback/Ring Again, Call Forwarding (Variable), Call Hold/Consultation Hold, Call Transfer - All, Conference Calling/3 Way, Last Number Redial, Speed Calling - Short and Touch-Tone. |
| 3. The State desires unlimited local and intraLATA toll calling. In the table below, Vendor is to provide unbundled and bundled pricing for local calling and intraLATA toll calling. |
| 4. Provide the non-recurring (NRC) and monthly recurring (MRC) costs for all line types. Vendor's NRC cost is to be placed in column D. In column E, provide the applicable NRC costs that you would charge the State for this line type. If NRC doesn't apply, insert $0 in column E. The value in column E will be used to calculate the Effective Monthly Cost. |
| 5. If FUSF charges will be applied, include the applicable charges in the rates provided in this worksheet. Use the 2nd quarter 2021 FUSF rate (or portion of the rate, if applicable). |
| 6. In the Vendor Notes section below the table, indicate whether any conditions apply to the proposed charges (for example, whether any minimum commitment levels are applicable). |
| Please reference the XXXXX Excel sheet for the required number of POTS lines per county. Vendors must provide services capable of fully supporting and replacing both modern analog and digital POTS services used for alarm, elevator, fire panel, fax, and remote‑location lines in areas where ICN is not available. |
| Line Type | Number of Lines |
| Digital/ Analog Voice | 9,500 |
| TOTAL LINES: | 9,500 |
University Centrex Lines (for information purposes) 91,490 See reference table A all POTS/business lines in state and address number needed. Ex. 201 W. Adams has 5 POTS
| Vendor Response: | |
| Line Type | Monthly Recurring Charge (MRC) ($/Line) |
| Local | Monthly Recurring Charge (MRC) ($/Line) | |
| Local + Toll | Non-Recurring Charge (NRC) ($/Line) | Applicable Non-Recurring Charge (NRC) ($/Line) |
| Digital/ Analog Voice | |
Vendor Notes:
| For Evaluation Purposes Only | |
| Effective Monthly Charge |
(MRC * Lines) + (NRC/60)
| Local | Local + Toll | | | | |
| $0.00 | $0.00 | Centrex Like Voice Services | Total | $0.00 | Please enter in BidBuy Line Item 8. Please read Vendor RFP Instructions |
| Services & Charges |
| 1. The State has identified desirable features as part of their POTS-like service. For each of the services listed, indicate any charges associated with those features. The Monthly Charge column should contain the monthy recurring charge, per line, associated with the feature. |
| 2. Non-Recurring charges should contain any one-time charges associated with the line type, on a per line basis. Applicable non-recurring programming charges should be entered in the NRC Programming Charge column. |
| 3. If no charge is associated with a feature, indicate N/A for "not applicable" in the appropriate cell. |
| 4. If FUSF charges will be applied, include the applicable charges in the rates provided in this worksheet. Use the 3rd quarter 2025 FUSF rate (or portion of the rate, if applicable). |
| 5. If Vendor offers additional Centrex-like features or services, Vendor may add additional lines to this table and indicate the associated charges for the services, if applicable. |
| Vendor Response: |
| 911 delivery to PSAP per Line Charge: ($/Line): |
| For the feature specifications in the table below, provide the Non-Recurring Programming Charge ($/Line): | |
| Other Items Not Evaluated | |
| Desirable Feature Specification | Monthly Charge ($/Line) |
| Caller ID / Caller ID with Name | |
| Call Forwarding (Busy, Don’t Answer, Per Key) | |
| Call Waiting / Cancel Call Waiting / Call Waiting ID | |
| Call Park / Call Pickup / Directed Call Pickup | |
| Distinctive Ringing / Call Waiting Tone | |
| Message Waiting Indicators (Visual, Audible, CLASS FSK) | |
| Speed Calling | |
| Time and Date Display | |
| Network-based Voicemail | |
| Direct Inward/Outward Dialing (DID/DOD) | |
| Other Features | |
| TOTAL: | $0.00 |
Number of Features Offered: 0
| Average Cost per Feature |
| Total MRC / # of Features Offered | 0 |
| Vendor Notes: |
| OPTIONAL SERVICES: Please fill in optional services related only to this tab's category, and optional services cannot exceed 20% of the total evaluated categoty. Optional services must be within line of intent and scope of this tab. | | | | | |
| Type | | MRC | NRC | Cost Per Minute (CPM) ($) | Effective Total Monthly Cost |
| | | | | $0.00 |
| | | | | $0.00 |
| | | | | $0.00 |
| | | | | $0.00 |
| TOTAL: | 0 | 0 | 0 | $0.00 |
| Vendor Notes (Optional) | | | | | |
State of Illinois: Complementary Voice Services Pricing Workbook
| &A | State of Illinois |
| CMS 31864 | Page &P of &N |
Business POTS Service Business POTS Service
| Instructions: |
| 1. Vendor must clearly identify associated prices as a per line cost for each line type being proposed to the State. |
| 2. The Basic Monthly Charge column should contain the monthly recurring charges as a per line cost associated with each line type. |
| 3. Provide the non-recurring (NRC) and monthly recurring (MRC) costs for all line types. Vendor's NRC cost is to be placed in column D. In column E, provide the applicable NRC costs that you would charge the State for this line type. If NRC doesn't apply, insert $0 in column E. The value in column E will be used to calculate the Effective Monthly Cost. |
| 4. If FUSF charges will be applied, include the applicable charges in the rates provided in this worksheet. Use the 2nd quarter 2021 FUSF rate (or portion of the rate, if applicable). |
| Number of Business POTS Lines | 250 |
| Number of ISDN/PRI, POTS-Based | 3 |
| Vendor Response: | |
| Line Type | Basic Monthly Charge ($/Line) |
| Local | Basic Monthly Charge ($/Line) | |
| Local + Toll | Non-Recurring ($/Line) | Applicable Non-Recurring ($/Line) |
| Business POTS Lines | |
| ISDN/PRI POTS Based | |
| For Evaluation Purposes Only | |
| | Effective Monthly Charge |
(MRC * Lines) + (NRC/60)
| Local | Local + Toll | | | | |
| $0.00 | $0.00 | Business POTS Services | Total | $0.00 | Please enter total In BidBuy Line Item 9. Please read Vendor RFP Instructions |
| Services & Charges | | | | | | |
| Instructions: | | | | | | |
| 1. This table can be used by the Vendor to indicate additional features that would be offered to the State. Indicate any charges associated with those features. | | | | | | |
| 2. The Monthly Charge column should contain the monthy recurring charge, per line, associated with the feature. | | | | | | |
| 3. Non-Recurring charges should contain any one-time charges associated with the line type, on a per line basis. Applicable non-recurring programming charges should be entered in the NRC Programming Charge column. | | | | | | |
| 4. If FUSF charges will be applied, include the applicable charges in the rates provided in this worksheet. Use the 2nd quarter 2021 FUSF rate (or portion of the rate, if applicable). | | | | | | |
| 5. If no charge is associated with a feature, indicate N/A for "not applicable" in the appropriate cell. | | | | | | |
Vendor Response:
911 delivery to PSAP per Line Charge: ($/Line):
For feature specifications provided by Vendor below, provide the Non-Recurring Programming Charge ($/Line):
Desirable Feature Specification Monthly Charge ($/Line)
Total $0.00
Directory Asst & Operator Srvcs Directory Assistance and Operator Services
| Instructions: | | |
| 1. Directory Assistance and Operator Services are a basic need for all State telephone users.Vendor must clearly identify associated prices for the call types that they are proposing to the State. Although no traffic data is provided for Operator Services, Vendors are to provide unit pricing (expressed in cost per minute or cost per call) for the services listed. It is assumed that the vendor will provide a single rate, regardless of time of day. | | |
| 2. If FUSF charges will be applied, include the applicable charges in the rates provided in this worksheet. Use the 2nd quarter 2021 FUSF rate (or portion of the rate, if applicable). | | |
| 3. Vendor may insert additional rows in the table for additional services. | | |
| 4. For Operator Services, Vendor is asked to provide their best rates. | | |
| Vendor Response: | | |
| Call Type | Monthly Number of Calls | Cost per Minute |
| (CPM) | Cost per Call | Effective Monthly Cost | |
# of monthly calls * Cost of call
| Local DA | 27,602 | | | $0.00 | | | |
| National DA | 1,122 | | | $0.00 | | | |
| Total | | | | $0.00 | | | |
| Operator Services | | | | | | | |
| Third-Party Billed Calls | | | | | | | |
| Operator-Assisted Calls | | | | | | | |
| Person-to-Person | | | | | | | |
| Sent Paid | | | | | | | |
| Busy Line Verification | | | | | | | |
| Busy Line Interrupt | | | | | | | |
| Inmate Collect | | | | | | | |
| Others (please specify) | | | | | | | |
| Total | | $0.00 | $0.00 | | | | |
| | | | Directory Assistance & Operator Services | Total | $0.00 | Please enter total in BidBuy Line Item 10. Please read Vendor RFP Instructions. |
Internet Access
| Internet Access - DSL Pricing |
| Instructions: |
| 1. The State currently provides Internet access via DSL to those locations that do not have access to the State's WAN/LAN. Vendor is to provide pricing on their service offerings and feature packages. |
| 2. For each service offering, Vendor is to provide the speed of the service, in Mbytes, in the Service Speed column. |
| 3. Provide the non-recurring (NRC) and monthly recurring (MRC) costs for all line types. Vendor's NRC cost is to be placed in column C. In column D, provide the applicable NRC costs that you would charge the State for this offering. If NRC doesn't apply, insert $0 in column D. The value in column D will be used to calculate the Effective Monthly Cost. |
| 4. If FUSF charges will be applied, include the applicable charges in the rates provided in this worksheet use the 2nd quarter 2021 FUSF rate (or portion of the rate, if applicable). |
| 5. Vendor may provide name of service or any additional information in the Comments column. |
| Total Number of DSL Lines | 30 | | | | |
| Vendor Response: | | | | | |
| Service Speed | Monthly Recurring Charge (MRC) ($) | Non-recurring Charge (NRC) ($) | Applicable Non-recurring Charge (NRC) ($) | Effective Cost per Mbyte MRC + (NRC/60) | Vendor Notes |
| | | | $0.00 | |
| | | | $0.00 | |
| | | | $0.00 | |
| | | | $0.00 | |
| Total | | | | $0.00 | |
| Optional Features | | | | | |
| Vendor may supply optional services/features and the prices for those services/features. The Monthly Recurring column should contain the monthly recurring charges per line associated with the line type. The Non-Recurring column should contain any one-time charges associated with the line type, on a per line basis. Vendor may insert additional lines as needed. | | | | | |
| Vendor Response: | | | |
| Feature Name / Description | Monthly Recurring ($/line) | Non-Recurring ($/line) | Applicable Non-Recurring ($/line) |
| Total | $0.00 | $0.00 | $0.00 | | | | |
| | | | Internet Access | Total | $0.00 | Please enter total in BidBuy Line Item 11. Please read Vendor RFP Instructions. |
Related Professional Services
| Related Professional Services |
| Offerors must enter Pricing for all required line items marked in green. |
| Instructions: |
| 2. Scope of Services |
| Respondents must include a detailed quote for professional services necessary to support implementation, configuration, testing, and ongoing support of the proposed solution. This should encompass, but not be limited to: |
| Category of Professional Service | Standard Hourly Rate | Overtime Rate | | | | |
| Installation Coordinator | | | | | | |
| Senior Installation Coordinator | | | | | | |
| Maintenance Support | | | | | | |
| Senior Maintenance Support | | | | | | |
| Technical Analyst | | | | | | |
| Network and Services Design Engineer | | | | | | |
| Programmer / Software Developer | | | | | | |
| Billing Analyst | | | | | | |
| Project Manager | | | | | | |
| Senior Project Manager | | | | | | |
| Total | $0.00 | $0.00 | | | | |
| | | Related Professional Services | Total | $0.00 | Please enter total in BidBuy Line Item 11. Please read Vendor RFP Instructions |
| OPTIONAL SERVICES: Please fill in optional services related only to this tab's category, and optional services cannot exceed 20% of the total evaluated categoty. Optional services must be within line of intent and scope of this tab. | | | | | | |
| Type | | MRC | NRC | Cost Per Minute (CPM) ($) | Effective Total Monthly Cost |
| | | | | $0.00 |
| | | | | $0.00 |
| | | | | $0.00 |
| | | | | $0.00 |
| TOTAL: | 0 | 0 | 0 | $0.00 |
| Vendor Notes (Optional) | | | | | |
| Job Title | Job Title Role |
| Installation Coordinator | Oversees scheduling, logistics, and communication for service installations. Ensures all prerequisites and activities are coordinated between teams and stakeholders. |
| Senior Installation Coordinator | Leads and manages complex or multi site installation efforts. Provides oversight, escalations, and guidance to ensure smooth, timely deployment. |
| Maintenance Support | Provides day to day operational support, resolving standard service issues and performing routine updates. Serves as the first line for troubleshooting and customer assistance. |
| Senior Maintenance Support | Handles advanced or escalated support issues and performs in depth analysis to resolve complex problems. Guides maintenance processes and supports continuous improvement. |
| Technical Analyst | Analyzes business and technical requirements, documents processes, and supports testing and validation activities. Ensures solutions align with customer needs and system capabilities. |
| Network and Services Design Engineer | Creates high level and detailed designs for network and service solutions to meet project and operational requirements. Ensures designs are scalable, secure, and aligned with organizational standards |
| Programmer / Software Developer | Develops or customizes software, automations, and integrations to support service delivery. Ensures applications meet requirements and operate reliably within the environment. |
| Billing Analyst | Reviews, reconciles, and analyzes billing and usage data to ensure accuracy and cost control. Identifies variances, trends, and optimization opportunities. |
| Project Manager | Plans, coordinates, and manages project tasks, timelines, risks, and communications. Ensures project deliverables are completed on schedule and within scope. |
| Senior Project Manager | Oversees large or complex projects and provides leadership across multiple workstreams. Manages executive communication, governance, and strategic planning to ensure program success. |
SIP Services
| SIP Services |
| Offerors must enter Pricing for all required line items marked in green. |
| Instructions: |
| 2. Scope of Services |
| The vendor shall provide the following SIP-related services: |
| SIP trunking to connect the existing PBX/VoIP system to the Public Switched Telephone Network (PSTN). |
| Number porting for all existing DID numbers. |
| Support for inbound and outbound voice calls, toll-free, and emergency (E911) services. |
| Redundancy and failover capabilities to ensure high availability (minimum 99.99% uptime). |
| Support for encryption for secure voice traffic. |
| Scalable capacity to accommodate future growth in call volume or locations. |
| Quality of Service (QoS) monitoring and proactive issue resolution. |
| 24/7 technical support and incident response. |
| internet bandwidth |
| SIP Services | MRC | NRC | | | | |
| Core SIP Service Features | | | | | | |
| Advanced Call Handling | | | | | | |
| Fax over IP | | | | | | |
| E911 services | | | | | | |
| Advanced Failover Capabilities | | | | | | |
| Encryption (TLS/SRTP) | | | | | | |
| QOS monitoring | | | | | | |
| 24/7 technical support and incident response. | | | | | | |
| support of SIP interoperability standards; fiber to copper handoffs for PBX support | | | | | | |
| internet bandwidth - 5M @ 24 channels | | | | | | |
| internet bandwidth - 250M @ 5000 channels | | | | | | |
| Total | $0.00 | $0.00 | | | | |
| | | Related Professional Services | Total | $0.00 | Please enter total in BidBuy Line Item 11. Please read Vendor RFP Instructions |
| OPTIONAL SERVICES: Please fill in optional services related only to this tab's category, and optional services cannot exceed 20% of the total evaluated categoty. Optional services must be within line of intent and scope of this tab. | | | | | | |
| Type | | MRC | NRC | Cost Per Minute (CPM) ($) | Effective Total Monthly Cost |
| | | | | $0.00 |
| | | | | $0.00 |
| | | | | $0.00 |
| | | | | $0.00 |
| TOTAL: | 0 | 0 | 0 | $0.00 |
| Vendor Notes (Optional) | | | | | |
Microwave
| Microwave |
| Offerors must enter Pricing for all required line items marked in green. |
| Instructions: |
| OPTIONAL SERVICES: Please fill in optional services related only to this tab's category, and optional services cannot exceed 20% of the total evaluated categoty. Optional services must be within line of intent and scope of this tab. |
| Scope of Services |
| The vendor shall furnish all labor, materials, equipment, and management necessary to design, implement, operate, and maintain a microwave system capable of meeting or exceeding the following requirements: |
| Microwave Connectivity: Provide point-to-point and/or point-to-multipoint microwave links between designated sites, ensuring stable and high-throughput communication. |
| Bandwidth Assurance: Deliver minimum committed bandwidth as defined in the technical specifications, with support for burstable capacity where applicable. |
| Redundancy & Fault Tolerance: Deploy a resilient architecture with failover capabilities to ensure continuous service during equipment or link failure. |
| Monitoring & Maintenance: Offer 24/7 proactive monitoring, remote diagnostics, and on-site maintenance support with defined SLAs. |
| Regulatory Compliance: Ensure full compliance with FCC regulations for microwave frequency use, licensing, and emissions standards. |
| Network Integration: Seamlessly integrate with existing infrastructure including routers, switches, firewalls, and other Layer 2/3 devices. |
| Hardware Provisioning: Supply all required antennas, radios, mounting hardware, cabling, and power solutions, including surge protection and grounding. |
| Environmental Suitability: Ensure all equipment is rated for the environmental conditions of the deployment sites (e.g., temperature, wind, precipitation). |
| Installation & Commissioning: Provide professional installation, alignment, and commissioning services, including link testing and performance validation. |
| Documentation & Training: Deliver complete system documentation and offer training for customer personnel on system operation and troubleshooting. |
| Category of Professional Service | MRC | NRC | | | | |
| Point-to-point and point-to-multipoint microwave connectivity | | | | | | |
| Bandwidth specification and performance validation | | | | | | |
| Hosted or vendor-supplied radio access hardware | | | | | | |
| 24/7 monitoring, maintenance, and support services | | | | | | |
| Regulatory licensing assistance (if applicable) | | | | | | |
| System integration and commissioning | | | | | | |
| Documentation and training | | | | | | |
| Total | $0.00 | $0.00 | | | | |
| | | Related Professional Services | Total | $0.00 | Please enter total in BidBuy Line Item 11. Please read Vendor RFP Instructions |
| Type | | MRC | NRC | Cost Per Minute (CPM) ($) | Effective Total Monthly Cost | |
| | | | | $0.00 | |
| | | | | $0.00 | |
| | | | | $0.00 | |
| | | | | $0.00 | |
| TOTAL: | 0 | 0 | 0 | $0.00 | |
| Vendor Notes (Optional) | | | | | | |
911 Service
| 911 Service | |
| Instructions: | Weighted 10% |
| Vendors are asked to complete entries in the light green shaded areas. | |
Hosted Voice
| Hosted Voice |
| Offerors must enter Pricing for all required line items marked in green. |
| Instructions: |
| 1. Overview |
| Vendor must provide Hosted Voice over Internet Protocol (VoIP) services that deliver a fully managed, cloud-based voice communication system. The proposed solution must: |
| Replace or integrate with the State/Agency’s existing telephony infrastructure. |
| Ensure high reliability, with service continuity and failover capabilities. |
| Offer scalable architecture to support future growth in users, locations, and features. |
| Demonstrate cost efficiency through competitive pricing and reduced operational overhead. |
| Provide enhanced functionality, including advanced call handling, unified communications, and administrative controls. |
| Core Hosted Voice Service | MRC | NRC | | | | |
| Cloud-hosted PBX (fully managed VoIP platform) | $ - 0 | $ - 0 | | | | |
| Contact Center / Call Queue Options | $ - 0 | $ - 0 | | | | |
| Automatic Call Distribution (ACD) | $ - 0 | $ - 0 | | | | |
| Skill-based and queue-based routing | $ - 0 | $ - 0 | | | | |
| Agent and supervisor dashboards | $ - 0 | $ - 0 | | | | |
| Real-time and historical reporting | $ - 0 | $ - 0 | | | | |
| Call monitoring, whisper, barge-in features | $ - 0 | $ - 0 | | | | |
| Integration with CRM systems (Salesforce, Dynamics, etc.) | $ - 0 | $ - 0 | | | | |
| SIP trunking and PSTN connectivity | $ - 0 | $ - 0 | | | | |
| Direct Inward Dialing (DID) assignment and management | $ - 0 | $ - 0 | | | | |
| Auto-attendant / IVR setup and management | $ - 0 | $ - 0 | | | | |
| Voicemail with email integration | $ - 0 | $ - 0 | | | | |
| Extension-to-extension dialing (internal) | $ - 0 | $ - 0 | | | | |
| Call forwarding, transfer, hold, park, pickup, and conferencing | $ - 0 | $ - 0 | | | | |
| Caller ID, call waiting, and call history features | $ - 0 | $ - 0 | | | | |
| Call recording and retrieval (on-demand and automatic options) | $ - 0 | $ - 0 | | | | |
| Quality of Service (QoS) monitoring | $ - 0 | $ - 0 | | | | |
| Total | $0.00 | $0.00 | | | | |
| | | Related Professional Services | Total | $0.00 | Please enter total in BidBuy Line Item 11. Please read Vendor RFP Instructions |
| OPTIONAL SERVICES: Please fill in optional services related only to this tab's category, and optional services cannot exceed 20% of the total evaluated categoty. Optional services must be within line of intent and scope of this tab. | | | | | | |
| Type | | MRC | NRC | Cost Per Minute (CPM) ($) | Effective Total Monthly Cost |
| | | | | $0.00 |
| | | | | $0.00 |
| | | | | $0.00 |
| | | | | $0.00 |
| TOTAL: | 0 | 0 | 0 | $0.00 |
| Vendor Notes (Optional) | | | | | |
Reference Table 1
| Reference Table 1: |
| Dedicated Outbound T1 and One T3 Voice Access Circuits (These circuits may be considered for removal if economically justified.) |
| Centrex To IXC POP |
| MCN 032530 |
| 1800-006-7175 |
| As of 5/2008 |
| AT&T Circuit ID | Service | NPA/NXX | Location Name | SBC Circuit ID | ISDN |
| DHEC 200656.100 | SDN | 309/671 | Peoria Centrex, BAN 217 H09-9015 648 | HCFS732691 | N |
| DHEC 179059.100 | SDN | 618/344 | Collinsville Centrex _Springfield BAN 217 H09 9013 649 | HCFS732690 | N |
| DHEC 602773.100 | SDN | 815/987 | Rockford Centrex, BAN 217 H09-9002 648 | HCFS732689 | N |
| DHEC 817518.10 | SDN - ch 10 of DS3 | 217/492 | ATT CO Centrex - Springfield, BAN 217 H09-9013 649 | HCFS732127 | N |
| DHEC 817518.100 | SDN - ch 1of DS3 | 217/492 | ATT CO Centrex - Springfield, BAN 217 H09-9013 649 | HCFS732118 | N |
| DHEC 817518.11 | SDN - ch 11 of DS3 | 217/492 | ATT CO Centrex - Springfield, BAN 217 H09-9013 649 | HCFS732128 | N |
| DHEC 817518.12 | SDN - ch 12 of DS3 | 217/492 | ATT CO Centrex - Springfield, BAN 217 H09-9013 649 | HCFS732129 | N |
| DHEC 817518.13 | SDN - ch 13 of DS3 | 217/492 | ATT CO Centrex - Springfield, BAN 217 H09-9013 649 | HCFS732130 | N |
| DHEC 817518.14 | SDN - ch 14 of DS3 | 217/492 | ATT CO Centrex - Springfield, BAN 217 H09-9013 649 | HCFS732131 | N |
| DHEC 817518.15 | SDN - ch 15 of DS3 | 217/492 | ATT CO Centrex - Springfield, BAN 217 H09-9013 649 | HCFS732132 | N |
| DHEC 817518.16 | SDN - ch 16 of DS3 | 217/492 | ATT CO Centrex - Springfield, BAN 217 H09-9013 649 | HCFS732133 | N |
| DHEC 817518.17 | SDN - ch 17 of DS3 | 217/492 | ATT CO Centrex - Springfield, BAN 217 H09-9013 649 | HCFS732135 | N |
| DHEC 817518.18 | SDN - ch 18 of DS3 | 217/492 | ATT CO Centrex - Springfield, BAN 217 H09-9013 649 | HCFS732136 | N |
| DHEC 817518.19 | SDN - ch 19 of DS3 | 217/492 | ATT CO Centrex - Springfield, BAN 217 H09-9013 649 | HCFS732137 | N |
| DHEC 817518.200 | SDN - ch 2 of DS3 | 217/492 | ATT CO Centrex - Springfield, BAN 217 H09-9013 649 | HCFS732119 | N |
| DHEC 817518.300 | SDN - ch 3 of DS3 | 217/492 | ATT CO Centrex - Springfield, BAN 217 H09-9013 649 | HCFS732120 | N |
| DHEC 817518.400 | SDN - ch 4 of DS3 | 217/492 | ATT CO Centrex - Springfield, BAN 217 H09-9013 649 | HCFS732121 | N |
| DHEC 817518.500 | SDN - ch 5 of DS3 | 217/492 | ATT CO Centrex - Springfield, BAN 217 H09-9013 649 | HCFS732122 | N |
| DHEC 817518.600 | SDN - ch 6 of DS3 | 217/492 | ATT CO Centrex - Springfield, BAN 217 H09-9013 649 | HCFS732123 | N |
| DHEC 817518.700 | SDN - ch 7 of DS3 | 217/492 | ATT CO Centrex - Springfield, BAN 217 H09-9013 649 | HCFS732124 | N |
| DHEC 817518.800 | SDN - ch 8 of DS3 | 217/492 | ATT CO Centrex - Springfield, BAN 217 H09-9013 649 | HCFS732125 | N |
| DHEC 817518.900 | SDN - ch 9 of DS3 | 217/492 | ATT CO Centrex - Springfield, BAN 217 H09-9013 649 | HCFS732126 | N |
| DHEC 865353.100 | SDN | 312/793 | ATT CO Centrex - Chicago, BAN H09-9012 648 | HCFS732144 | N |
| DHEC 865353.200 | SDN | 312/793 | ATT CO Centrex - Chicago, BAN H09-9012 648 | HCFS732145 | N |
| DHEC 865353.300 | SDN | 312/793 | ATT CO Centrex - Chicago, BAN H09-9012 648 | HCFS732146 | N |
| DHEC 865353.400 | SDN | 312/793 | ATT CO Centrex - Chicago, BAN H09-9012 648 | HCFS732147 | N |
| DHEC 865353.500 | SDN | 312/793 | ATT CO Centrex - Chicago, BAN H09-9012 648 | HCFS732148 | N |
| DHEC 865353.600 | SDN | 312/793 | ATT CO Centrex - Chicago, BAN H09-9012 648 | HCFS732149 | N |
| DHEC 865353.700 | SDN | 312/793 | ATT CO Centrex - Chicago, BAN H09-9012 648 | HCFS732150 | N |
| DNEC 478942 (T3) | SDN (T3) | 217/492 | ATT CO Centrex - Springfield, BAN 217 H09-9013 | HFFS702196 | N |
State of Illinois: Complementary Voice Services Pricing Workbook
| &A | State of Illinois |
| CMS 31864 | Page &P of &N |
Reference Table 2
| Reference Table 2: |
| Dedicated Inbound T1 Voice Access Circuits (These circuits may be considered for removal if economically justified) |
| IXC POP To Centrex |
| MCN 710910 |
| 8850-001-8804 |
| As of 5/2008 |
| AT&T Circuit ID | Service | NPA/NXX | Location Name | ISDN |
| DHEC 342956.024 | M800 | 217-492 | ATT CO Centrex - Springfield | N |
| DHEC 342956.025 | M800 | 217-492 | ATT CO Centrex - Springfield | N |
| DHEC 342956.026 | M800 | 217-492 | ATT CO Centrex - Springfield | N |
| DHEC 342956.027 | M800 | 217-492 | ATT CO Centrex - Springfield | N |
| DHEC.342956.019 | M800 | 217-785 | ATT CO Centrex - Springfield | N |
| DHEC.342956.018 | M800 | 217-785 | ATT CO Centrex - Springfield | N |
| DHEC.342956.017 | M800 | 217-785 | ATT CO Centrex - Springfield | N |
| DHEC.342956.13 | M800 | 217-785 | ATT CO Centrex - Springfield | N |
| DHEC.342956.14 | M800 | 217-785 | ATT CO Centrex - Springfield | N |
| DHEC.342956.15 | M800 | 217-785 | ATT CO Centrex - Springfield | N |
This is the start of the file's text. The full file is on GovTribe.