Attachment D.xlsx
XLSX spreadsheet 61 KB Posted
- Attached to
- DTO DATA CENTER INFRASTRUCTURE MGMT
- Solicitation number
- 5400026214
- Issued by
- Richland County, South Carolina
About this file
This is a technical scoring workbook for the South Carolina DTO (Data and Technology Office) Data Center Infrastructure Management system procurement. The document establishes evaluation criteria and scoring methodology for assessing vendor proposals across 13 technical areas encompassing platform functionality, security, visualization, inventory management, operations, planning, monitoring, thermal management, reporting, implementation, training and support, and licensing. The scoring framework utilizes a four-tier scale (0-3 points) based on whether solutions do not address requirements, partially meet, meet, or exceed specified criteria, with weighted categories totaling 100 percent. Technical requirements span comprehensive capabilities including integrated platform tools with real-time alerting, Microsoft Active Directory integration, CAD software compatibility, role-based access controls, virtual infrastructure support, RESTful API frameworks, color-coded visualization with 2D and 3D floor plan views, hierarchical inventory tracking with custom fields, power and thermal management with CFD modeling, comprehensive reporting with multiple output formats, and dynamic capacity planning functionality.
The scoring mechanism automatically calculates weighted scores for each technical area, with Platform (20%), Planning and Monitoring (15% each), Views and Displays (15%), Security (10%), Thermal Management (10%), and multiple 5-10% categories for specialized functions including delivery/implementation, training and support, and licensing. Implementation expectations include vendor-provided delivery and on-site support with service professionals possessing minimum three-year experience with the solution, standard project management methodologies (preferably PMI-certified), and tailored deployment matching DTO's operational needs. Licensing requirements emphasize perpetual licensing or subscription models providing unrestricted access to all functionality across unlimited users, locations, and devices with no additional fees for multiple concurrent connections, alongside multi-year maintenance agreement options with volume discounts exceeding 25 percent. Support requirements mandate 24/7/365 US-based live telephone support at no additional cost with omnichannel capabilities, South Carolina-based personnel availability, two-hour critical outage response SLAs, and inclusion of regular system updates, patches, and training videos within annual maintenance agreements.
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Other files
| File | Type | Posted |
|---|---|---|
| Solicitation.pdf | ||
| Notice of Amendment 1.pdf | ||
| Attachment I.pdf | ||
| Award Extension Notice.pdf | ||
| Notice of Amendment 2.pdf | ||
| Notice of Revised Award Date.pdf |
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Text version
Instructions
| Instructions to Scorers: |
| Scorers must complete each tab in this workbook. |
Scorers must assign the value in the pulldown menu in the Solution Performance column that best meets the solution description provided by the offeror. Scores will automatically derive from the value chosen in the Solution Performance column.
Scorers must respond to each Technical Requirement in every tab. Each Offerors' final tally will be displayed on this sheet.
Scoring Totals
Offeror Name:
Scorer Name:
| Tab | Score | Weight | Total |
| Platform | ERROR:#N/A | 20% | ERROR:#N/A |
| Security | ERROR:#N/A | 10% | ERROR:#N/A |
| Views and Displays | ERROR:#N/A | 15% | ERROR:#N/A |
| Symbols and Templates | ERROR:#N/A | 10% | ERROR:#N/A |
| Inventory | ERROR:#N/A | 5% | ERROR:#N/A |
| Planning | ERROR:#N/A | 15% | ERROR:#N/A |
| Monitoring | ERROR:#N/A | 15% | ERROR:#N/A |
| Thermal Management | ERROR:#N/A | 10% | ERROR:#N/A |
| Reporting | ERROR:#N/A | 5% | ERROR:#N/A |
| Delivery and Implementation | ERROR:#N/A | 5% | ERROR:#N/A |
| Training and Support | ERROR:#N/A | 5% | ERROR:#N/A |
| Licensing | ERROR:#N/A | 5% | ERROR:#N/A |
| 100% | ERROR:#N/A |
Scoring Values
| Scoring Values | ||
| Offeror Did Not Address | 0 | |
| Partially Meets | 1 | |
| Meets | 2 | |
| Exceeds | 3 | |
| Does Not Meet, Unknown,Partially Meets, Meets, Exceeds |
Platform
| Technical Area | Item Reference | Technical Functionality | Solution Performance | Weight | Score | Exceed Grade Criteria |
| Platform | 1 | The proposed solution is comprised of an integrated suite of tools. | 15% | ERROR:#N/A | Tool suite must be unified in a single platform. | |
| 2 | The proposed solution provides system and device alerts, alarms, and notifications. | 15% | ERROR:#N/A | Real time alerts, alarms, and notifications. Real time is the key. | ||
| 3 | The proposed solution allows the user to create alerts based on system events. | 10% | ERROR:#N/A | The capability for us to create customized alerts based on our own criteria. | ||
| 4 | The proposed solution supports implementation of new or additional feature sets providing additional functionality. | 5% | ERROR:#N/A | New and/or additional functionality is included as a standard part of the annual licensing agreement and requires no additional purchases | ||
| 5 | The proposed solution runs on virtual infrastructure. | 15% | ERROR:#N/A | Latest Vmware compatibility AND supports dynamic/on-demand VM provisioning and resource adjustment | ||
| 6 | The solution is fully compatibility with currently supported Microsoft server and desktop operating systems. | 10% | ERROR:#N/A | Latest Windows server compatibility with browser-based end-user interface. | ||
| 7 | The solution database supports all feature sets. | 10% | ERROR:#N/A | Must be a single integrated database for all feature sets. | ||
| 8 | The solution database is an SQL database. | 10% | ERROR:#N/A | Runs on MSSQL latest version | ||
| 9 | The solution has a common, fully documented, Restful API framework for integration into third party systems. | 5% | ERROR:#N/A | Open source and not proprietary API with publicly available documentation. Additional licensing or fees not required. | ||
| 10 | Alerting and alerting function is independent of internet connectivity. | 10% | ERROR:#N/A | Real time alerting w/o internet connectivity. Focus here is on the connectivity within the system, not the connectivity to those being alerted. | ||
| 11 | The solution supports direct import/export to CAD software. | 5% | ERROR:#N/A | AutoCAD support | ||
| 12 | The solution provides a search function which allows the end-user to find a specific device by providing user defined search properties. | 5% | ERROR:#N/A | Search function works across all modules. | ||
| 100% | ERROR:#N/A |
Security
| Technical Area | Item Reference | Technical Functionality | Solution Performance | Weight | Score | Exceed Grade Criteria |
| SECURITY | 1 | The proposed solution integrates with Microsoft Active Directory for access management and system security. | 15% | ERROR:#N/A | Supports MFA | |
| 2 | The proposed solution provides for and enforces role-based secure access to all modules, components, and reports. | 15% | ERROR:#N/A | Single sign-in process. No additional logins needed to access any functionality | ||
| 3 | The solution uses secure protocols for device inquiries, signalling, and communications. | 10% | ERROR:#N/A | NIST standards for Infrastrucure Cybersecurity best practices are enforced. | ||
| 4 | The solution provide OTIS with ability to create users. | 10% | ERROR:#N/A | User creation is a one-time process that provides role-based access within all modules. | ||
| 5 | Solution supports common security controls for servers and databases. | 15% | ERROR:#N/A | Supports controls equivalent to those found in the NIST 800-53 rev. 5 moderate level implementation. | ||
| 6 | Technical support is independent of off-shore resources | 5% | ERROR:#N/A | All support is US-based | ||
| 7 | System logging of security events is supported. | 10% | ERROR:#N/A | Log export is automated and compatible with DIS technologies | ||
| 8 | Solution is under active support. | 10% | ERROR:#N/A | Updates and patches are provided as part of the annual maintenance agreement without additional purchase. | ||
| 9 | The solution provides simple deactivation of user accounts. | 5% | ERROR:#N/A | Users can be disabled rather than deleted. Any further use of disabled accounts is logged. | ||
| 10 | Supply chain risk management processes and controls are addressed with a view towards securing the solution's development and support dependencies. | 5% | ERROR:#N/A | All hardware and software components meet the requirements of the National Defense Authorization Act list of banned manufacturers. | ||
| 100% | ERROR:#N/A |
Views and Displays
| Technical Area | Item Reference | Technical Functionality | Solution Performance | Weight | Score | Exceed Grade Criteria |
| Views and Displays | 1 | The solution supports color-coding within the managed space. | 3.0% | ERROR:#N/A | User-defined colors enabled | |
| 2 | The solution shows alerts and alarms in the one-line diagrams and in the floor plan and the inventory plan views. | 10.0% | ERROR:#N/A | The solution enables users to select the alarm icon in the dashboards and doing so displays the alert data and alarm notification information. | ||
| 3 | The solution supports the addition of devices to dashboards from the floorplan and inventory views. | 3.5% | ERROR:#N/A | Drag and drop functionality is supported | ||
| 4 | The proposed solution provides individual rack elevation views of equipment. | 3.0% | ERROR:#N/A | Real-time displays are supported | ||
| 5 | The proposed solution provides energy management dashboards. | 7.5% | ERROR:#N/A | Real-time displays are supported | ||
| 6 | The proposed solution provides visualization of floor plans. | 7.5% | ERROR:#N/A | both 2D and 3D visualization is supported | ||
| 7 | The floor plan graphical view displays a visual representation to scale of the actual spaces and equipment it manages. | 12.5% | ERROR:#N/A | The proposed solution provides rotation, tilt, paning, and zoom functionality of 3D visualization models. | ||
| 8 | The solution provides the capability of colorizing available locations for an asset within the floorplan view based on suitability for fit. | 3.0% | ERROR:#N/A | The optimal location is indicated with a certain color while a secondary location is indicated with a different color and a tertiary location is inticated with a third color, and so forth. At least two options are required | ||
| 9 | The solution provides the capability to display data connectivity dependencies across the entire connection chain of devices all the way from the source to the destination within the managed space even when the pathway may cross multiple connection points. | 12.5% | ERROR:#N/A | Displays update automatically when items in the chain are added, moved, changed, or go into alarm. | ||
| 10 | The solution collects and presents power consumption data across the complete power connection chain all the way from the source to destination within the managed space even when the pathway may cross multiple connection points. | 12.5% | ERROR:#N/A | Display is in real time. Displays update automatically when items in the chain are added, moved, changed, or go into alarm. | ||
| 11 | The proposed solution provides one-line diagrams of monitored devices in both current and future configurations, showing power state (i.e. active, inactive) and current flow within the one-line. | 7.5% | ERROR:#N/A | One-line diagrams are dynamic and update in real time based on changes made in the drawing. | ||
| 12 | The solution provides the functionality of derating device capacity as needed. | 8% | ERROR:#N/A | This is a dynamic capability. Derating happens on the fly and all graphical and data elements are immediately updated. | ||
| 13 | The solution is able to calculate multiple levels of the PUE and DCIE efficiency metrics. | 10.0% | ERROR:#N/A | PUE and DEIE efficiency metrics are displayed on dashboards in real time | ||
| 100.0% | ERROR:#N/A |
Symbols_Templates
| Technical Area | Item Reference | Technical Functionality | Solution Performance | Weight | Score | Exceed Grade Criteria |
| Symbols & Templates | 1 | The solution contains a large, prebuilt library of data center infrastructure device symbols. | 15% | ERROR:#N/A | The symbols provided include manufacturer metadata. | |
| 2 | The symbols provided in the solution fully depict an exact replica of physical devices to include ports, slots, network connectivity, and power connectivity. | 5% | ERROR:#N/A | The symbols provided in the solution fully depict both front and rear aspects of the device. | ||
| 3 | The solution allows users to clone an existing symbol and modify its various configuration criteria. | 10% | ERROR:#N/A | Cloned devices retain their initial configuration. Model modification does not require manufacturer intervention. | ||
| 4 | The symbols provide monitoring of the device portrayed through the symbol. | 10% | ERROR:#N/A | Click to use and right-click to configure is supported. | ||
| 5 | The solution does not require custom integration in order to enable device monitoring. | 15% | ERROR:#N/A | The solution supports end-user loading of additional symbols to support new devices. | ||
| 6 | The solution supports symbols and monitoring for multiple equipment vendors. | 15% | ERROR:#N/A | Supports common graphics formats so that additional symbols provided by device manufacturers can be added by users from manufacturer repositories. | ||
| 7 | The solution provides regular updates to the symbol library | 5% | ERROR:#N/A | Updates are part of the annual maintenance fee and do not require an additional purchase | ||
| 8 | The soltion has the ability to add hardware configuration specifications. | 5% | ERROR:#N/A | The solution enables links to datasheets | ||
| 9 | The solution provides a connectors library for both network and power items. | 10% | ERROR:#N/A | Users are able to create new connectors and change the compatibity for these connectors. | ||
| 10 | The solution models library provides multiple configuration points for devices. | 10% | ERROR:#N/A | All spatial orientations are supported (front, back, top, bottom, side-by-side, etc.) | ||
| 100% | ERROR:#N/A |
Inventory
| Technical Area | Item Reference | Technical Functionality | Solution Performance | Weight | Score | Exceed Grade Criteria |
| Inventory | 1 | The solution provides hierarchial graphical views of inventory assets. | 7.5% | ERROR:#N/A | Supports dynamic updates to the hierarchy as items are added, moved, and deleted from the inventory. | |
| 2 | The solution is able to track and manage all data center assets. | 10.0% | ERROR:#N/A | Provides inventory reporting to plug strips in the cabinets AND provides lifecycle tracking, retaining historical information. | ||
| 3 | The solution supports the addition of user-defined custom fields that are available in list view as filterable, sortable, and exportable. | 5.0% | ERROR:#N/A | User defined custom fields can be set to text, numeric, accounting, date, checkbox, single select, or multi-select lists. | ||
| 4 | The inventory functionality of the solution enables the ability to determine both available and currently utilized capacity within the managed spaces. | 20.0% | ERROR:#N/A | Dynamic updates in real time are supported for planning purposes. | ||
| 5 | The solution displays the asset in the graphical floorplan and hierarchial graphical view by clicking on the asset information in the inventory database. | 10.0% | ERROR:#N/A | Dynamic updates in real time are displayed. | ||
| 6 | The solution supports asset accession/deaccession information. | 5.0% | ERROR:#N/A | Devices on order can be pre-staged for the inventory and items deaccessioned are archived for future reference. | ||
| 7 | The solution supports asset tag tracking. | 7.5% | ERROR:#N/A | Bar-code scanning of asset tags is supported natively | ||
| 8 | The solution inventory management system file format is compatible with COTS database inventory management systems. | 10.0% | ERROR:#N/A | Common file formats are supported for importing/exporting to the DTO ServiceNow CMDB. | ||
| 9 | The solution allows tracking of items and parts in stock status that have not been deployed into service. | 7.5% | ERROR:#N/A | Enables setting of thresholds and reorder points for stock item and alerts system manager when those limits are reached | ||
| 10 | The solution supports entry of inventory asset data for all system functionality and features appertaining to that asset. | 12.5% | ERROR:#N/A | One time entry into the inventory module causes the device to appear in all other related modules based on the data entered in the inventory module. | ||
| 11 | Inventory asset management provides detailed field management capability to allow users to create, configure, and/or manage custom fields with different tabs or panels. | 5.0% | ERROR:#N/A | Both custom and standard field can be defined as unique, required, or optional and allow for default values. | ||
| 100% | ERROR:#N/A |
Operations
| Technical Area | Item Reference | Technical Functionality | Solution Performance | Weight | Score | Exceed Grade Criteria |
| OPERATIONS | 1 | The solution provides the capability to clone items. | 5% | ERROR:#N/A | When cabinets or devices are cloned, their configuration information for all devices, ports, connections, and custom fields is also cloned and moved with the clone to the new location | |
| 2 | The solution enables the ability to move cabinets and/or items within cabinets to new locations using drag and drop functionality. | 10% | ERROR:#N/A | Configurations and settings are retained for items that are moved through drag and drop | ||
| 3 | The solution has the ability to create and manage configuration of power ports including power supply names, connector type, phase type, color codes, socket type, nameplate, and budgeted watts. | 20% | ERROR:#N/A | System will not allow a configuration of any field is out of bounds or creates a power overload within the managed space. System will highlight the indicated field. | ||
| 4 | The solutiion tracks and organizes connections based on user-defined criteria such as color codes, grouping, and VLANS | 10% | ERROR:#N/A | Solution automatically addes connections to the proper groups based on the device configuration. | ||
| 5 | The solution has the ability to manage 3-phase power and phase balance along all nodes in the power chain. | 10% | ERROR:#N/A | Various 3-phase conventions are supported including L1/L2/L3, A/B/C, and color coding | ||
| 6 | The solution allows users to configure panel boards with any number of circuit breaker pole positions. | 10% | ERROR:#N/A | All international conventions including odd/even and sequential are supported. Three phase power capability as defined in the above item is supported. | ||
| 7 | Solution must provide the capability to control power on/off by device either individually or through a bulk shutdown/power cycle capability. | 15% | ERROR:#N/A | Devices can be assigned to groups for shutdown/startup tasks. Automatic jobs can be run through system automation. | ||
| 8 | The solution must be able to track capacity: nameplate budgeted usage for the entire power chain. | 20% | ERROR:#N/A | Measures and displays real time power consumption at each device within the chain. | ||
| 100% |
Planning
| Technical Area | Item Reference | Technical Functionality | Solution Performance | Weight | Score | Exceed Grade Criteria |
| PLANNING | 2 | The solution provides the ability to forecast building loads and consumption for power, cooling and temperature based on proposed additions, changes, modifications, and removal of equipment. | 20% | ERROR:#N/A | Dynamic updates in real time are supported | |
| 3 | The solution supports both a history of changes and forecasting hypothetical future states. | 10% | ERROR:#N/A | Displays of changes over time (temporality) is supported. | ||
| 4 | The solution provides the capability to show the future state of individual racks | 15% | ERROR:#N/A | Multiple choices for each rack are supported showing differing impacts on the overall environment can be mapped and saved on user selected future dates and configurations. | ||
| 5 | The solution provides the ability to capture data for planned projects. | 5% | ERROR:#N/A | user-defined project data is supported | ||
| 6 | The solution provides Computational Fluid Dynamics (CFD) models based the building infrastructure components are supported. | 10% | ERROR:#N/A | Both real and hypothetical layouts are supported. | ||
| 7 | The proposed solution supports capacity planning. | 15% | ERROR:#N/A | Electrical, cooling, lighting, and air flow are all supported | ||
| 8 | The solution supports the defining of spaces and/or zones within the managed space. | 5% | ERROR:#N/A | Unlimited definitions are supported. | ||
| 9 | The solution provides the capability to search the managed space for the best location to place an asset based on the existing space, power, and cooling capacity. | 10% | ERROR:#N/A | The solution can provide recommendations for the most efficient placement of an asset. | ||
| 10 | The proposed solution supports device reservations for future planning purposes. | 10% | ERROR:#N/A | Device reservations interact with planning displays so that oversubscription displays a warning/error message. | ||
| 100% | ERROR:#N/A |
Monitoring
| Technical Area | Item Reference | Technical Functionality | Solution Performance | Weight | Score | Exceed Grade Criteria |
| Monitoring | 1 | The solution provides vendor neutral, and native support for all standard monitoring protocols. | 15% | ERROR:#N/A | The solution provides support of all standard monitoring protocols without the need for data conversion. | |
| 2 | The solution allows users to add/delete devices to monitoring as needed without manufacturer or third-party support. | 15% | ERROR:#N/A | Devices can be added dynamically in real time. | ||
| 3 | The content necessary to enable monitoring for a device is embedded in the inventory device symbol. | 10% | ERROR:#N/A | Drag and drop of the symbol into the monitoring displays brings over the necessary content | ||
| 4 | Monitoring of devices can be configured through the solution user interface. | 10% | ERROR:#N/A | Using the embedded content in the inventory device symbol, the solution is able to begin monitoring using default settings as soon as it is placed on the graphical floor plan or one-line diagram | ||
| 5 | The solution provides the ability to enable monitoring and to set alerts, alarms, and notifications for any monitored data points through a single interface. | 10% | ERROR:#N/A | The solution allows the user to globally or individually change polling intervals, alarms, and warning thresholds for sensors. | ||
| 6 | The solution notifies select individuals when alarms and alerts are triggered. | 5% | ERROR:#N/A | Email, SMS text, and automated voice calls are all provided in the solution. | ||
| 7 | The solution provides the ability to chart and trend alarm device history for triage and incident management review. | 10% | ERROR:#N/A | The solution enables the ability to chart either single data points or combinations of data points side-by-side for triage and incident management review. | ||
| 8 | The solution provides the ability to monitor server service processors. | 5% | ERROR:#N/A | Provide up/down and thermal information | ||
| 9 | The solution provides the capability to create, track, and monitor power connection chains to/from devices in the managed spaces. | 5% | ERROR:#N/A | Monitoring of data connection chains is also supported. | ||
| 10 | The solution supports device monitoring displayed through a graphical interface | 10% | ERROR:#N/A | The solution provides intuitive device monitoring dashboards, menus, and queries to show end-users the values, notifications, and alerts of target devices. | ||
| 11 | The solution supports default polling intervals for data gathering for monitored devices. | 5% | ERROR:#N/A | The solution provides end-user-defined polling intervals. | ||
| 100% | ERROR:#N/A |
Thermal Management
| Technical Area | Item Reference | Technical Functionality | Solution Performance | Weight | Score | Exceed Grade Criteria |
| Thermal Management | 1 | The solution has the ability to collect and report data from thermal sensors. | 20% | ERROR:#N/A | Solution must have the ability to poll power consumption, temperature, humidity, airflow, pressure, water and smoke. | |
| 2 | The solution displays temperatures by rack. | 15% | ERROR:#N/A | The solution is able to display temperatures of individual rack components. | ||
| 3 | Solution must allow option for user-defined polling periods. | 15% | ERROR:#N/A | Solution must support intervals of varying times per device based on user inputs | ||
| 4 | The solution provides Computational Fluid Dynamics (CFD) models of the data center. | 10% | ERROR:#N/A | 2D and 3D graphical outputs are supported. | ||
| 5 | The system automatically has default temperature guidelines for the data center floor out of the box. | 5% | ERROR:#N/A | ASHRAE temperature guidelines are the default. | ||
| 6 | The solution allows users to print or save the thermal maps for easy reporting and communication. | 15% | ERROR:#N/A | The solution enables emailing of thermal maps from within the application. | ||
| 7 | The solution displays the temperature scales graphically for visualization using a standard color palette. | 10% | ERROR:#N/A | The solution allows the user to customize the temperature scale for both ranges and colors assigned. | ||
| 8 | The solution calculates the Net Sensible Cooling Capacity for the data center. | 10% | ERROR:#N/A | The solution allows the user to generate reports that compare the cooling capacity with the generated heat load. | ||
| 100% | ERROR:#N/A |
Reporting
| Technical Area | Item Reference | Technical Functionality | Solution Performance | Weight | Score | Exceed Grade Criteria |
| Reporting | 1 | The solution provides an easy to understand and easy to navigate reporting capability. | 15% | ERROR:#N/A | Reporting interface is web-based and compatible with Chrome, Firebox, and Microsoft Edge | |
| 2 | The solution provides capability for users to create reports. | 10% | ERROR:#N/A | Provides access to public links so that leadership can access the reports and dashboards | ||
| 3 | The solution enables users to define reporting by various tiers of usage within the selection criteria. | 15% | ERROR:#N/A | Reports can be tailored to specific user groups. | ||
| 4 | The solution enables dynamic user interaction with reports to include column selection. | 5% | ERROR:#N/A | Reports provide a drill down feature to get more details on selected items. | ||
| 5 | The solution's reporting function provides dashboard-quality graphics, charts, colorization, and build out of results. | 10% | ERROR:#N/A | User-defined dashboards can be configured as reports. | ||
| 6 | The solution provides multiple output formats to at least include XLSX, CSV, and PDF. | 10% | ERROR:#N/A | Additional common formats are supported. | ||
| 7 | The solution provides users the ability to schedule report runs. | 5% | ERROR:#N/A | Scheduling feature can email reports on a daily, weekly, monthly, and/or annual interval. | ||
| 8 | The solution is able to create trend chart graphs and reports from the data gathered by sensors and retained in the database. | 5% | ERROR:#N/A | Forecasting based on historical data is supported. | ||
| 9 | The proposed solution provides Thermal Visualization reporting. | 10% | ERROR:#N/A | Supports both 2D and 3D visualization | ||
| 10 | The proposed solution is equipped with "out of the box" standard reports. | 15% | ERROR:#N/A | More than 50 pre-configured reports/dashboards/widgets such as pie charts, bar charts, trending charts, together with best practice KPIs and metrics are standard deliverables with the solution | ||
| 100% | ERROR:#N/A |
Delivery and Implementation
| Technical Area | Item Reference | Technical Functionality | Solution Performance | Weight | Score | Exceed Grade Criteria |
| Delivery and Implementation | 1 | Delivery and implementation of the solution is provided. | 30% | ERROR:#N/A | Vendor implementation even if cloud solution | |
| 2 | Service professionals performing the delivery and implementation of the solution have at least 3 years implementation experience with the solution. | 15% | ERROR:#N/A | >=5 years implementation experience | ||
| 3 | The delivery and implementation of the solution will be tailored to match DTO's business model and size. | 10% | ERROR:#N/A | Vendor provides turnkey data migration services to convert existing system data into compatible formats and inputs data. | ||
| 4 | Offeror uses standard project management disciplines to deliver and implement the solution. | 15% | ERROR:#N/A | PMI methodology. | ||
| 5 | Offeror will provide on-site support throughout the implementation process. | 10% | ERROR:#N/A | Vendor provides turnkey physical audit service to go onsite and document existing asset, power, and network connectivity details. | ||
| 6 | Offeror provided an implementation schedule that meets DTO's needs. | 20% | ERROR:#N/A | Vendor schedule is not aggressive, but still comes in ahead of DTO schedule. | ||
| 100% | ERROR:#N/A |
Training and Support
| Technical Area | Item Reference | Technical Functionality | Solution Performance | Weight | Score | Exceed Grade Criteria |
| Training & Support | 1 | Offeror provides both familiarization training and detailed operational training. | 15% | ERROR:#N/A | Onsite and remote training based is provided | |
| 2 | Offeror supplies documentation for on-going reference | 10% | ERROR:#N/A | Online documentation is continually updated | ||
| 3 | 24/7/365 US-based live telephone support is available | 15% | ERROR:#N/A | No additional fee is required for the support level. Service support is Omnichannel. | ||
| 4 | Offeror has South Carolina-based support personnel if on-site support is needed. | 10% | ERROR:#N/A | Support personnel are located in Columbia | ||
| 5 | Offeror supports an escalated response SLA for critical outages. | 10% | ERROR:#N/A | 2-hour response is offered | ||
| 6 | Offeror provides online portal for trouble ticket status reporting | 5% | ERROR:#N/A | Web-based portal allows for status on existing and closed tickets as well as interface for new tickets | ||
| 7 | An annual system maintenance agreement is available on an on-going basis | 10% | ERROR:#N/A | All-in-one agreement. Different components are not supported separately. | ||
| 8 | Solution is supported by warranty agreement. | 5% | ERROR:#N/A | 3- year minimum warranty. | ||
| 9 | Solution updates and patches are provided on a regular schedule | 10% | ERROR:#N/A | Updates include new features, training videos without additional charge as part of support | ||
| 10 | The solution allows the user to manage and install system updates and patches without the need for Offeror or third-party support. | 10% | ERROR:#N/A | Escalated support is provided for system issues following system updates and patching. | ||
| 100% | ERROR:#N/A |
Licensing
| Technical Area | Item Reference | Technical Functionality | Solution Performance | Weight | Score | Exceed Grade Criteria |
| Licensing | 1 | Perpetual licensing or subscription service is available for the solution. | 20% | ERROR:#N/A | Perpetual license allows right to use software if subscription expires or is not renewed. Support is no longer provided | |
| 2 | Solution licensing provides access to all functionality within the system. | 25% | ERROR:#N/A | No license restrictions on users, locations, devices, number of data points, number of sensors, or number of concurrent connections | ||
| 3 | Solution licensing allows multiple locations to be created within the system. | 10% | ERROR:#N/A | No additional licenses required for multiple locations. | ||
| 4 | Solution licensing allows for maintenance agreements to be purchased in multi-year implements. | 15% | ERROR:#N/A | more than 25% discount for multiyear agreement | ||
| 5 | The solution provides a simple licensing model with all features supported in all modules with a single license. | 30% | ERROR:#N/A | Licensing is by number of devices monitored and uses a sliding scale where more devices are less expensive by device as overall quantity increases. | ||
| 100% | ERROR:#N/A |
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