ATTACHMENT 6 - CUSTOMER REFERENCE SHEET.pdf

This is a Customer Reference Sheet attachment from the Pennsylvania Liquor Control Board (PLCB) Invitation for Bid for Security Guard Services. The document serves as a standardized form that prospective contractors must complete to demonstrate their qualifications and experience in providing security services. Bidders are required to submit a minimum of three customer references, with space provided for up to five references. Each reference entry requires the customer name, contact person, phone number, and email address, along with the company details of the bidder submitting the proposal. The PLCB is seeking up to three qualified contractors to provide professional, uniformed security guard services at designated Fine Wine & Good Spirits retail locations throughout three regions of Pennsylvania, with selected contractors responsible for furnishing all personnel, supervision, training, scheduling, and related resources.

The customer references serve as a critical evaluation tool for the PLCB to assess a contractor's past performance, reliability, and capability to deliver security services that meet professional standards. By requiring bidders to provide verifiable references from previous customers, the PLCB can validate experience in maintaining visible security presence, deterring theft and disorderly conduct, supporting customer and employee safety, and ensuring compliance with applicable federal, state, and local laws and regulations. This reference requirement is a standard procurement practice that allows the PLCB to evaluate contractor performance history and ability to maintain uninterrupted service, professional conduct, timely incident response, and adherence to PLCB policies and procedures across multiple retail locations.