Attachment_4_QASP_KC-46_Strategic_CCR.pdf

CUI

QUALITY ASSURANCE SURVEILLANCE PLAN

(QASP)

KC-46 STRATEGIC REPAIRABLE SUPPORT CONTRACT

448 Supply Chain Management Wing (SCMW)

424 SCMS (Supply Chain Management Squadron)/GUMD

FD20302501846

15 September 2025

COORDINATION

Bruce Freeman, PZCAB__________________________________________ Quality Assurance Program Coordinator*

Deanna Gonzalez, GUMD________________________________________ Contracting Officer Representative *

Stephen Schexnayder, PZAAC____________________________________ Contracting Officer*

Deanna Gonzalez, GUMD________________________________________ Program Manager

* Signature constitutes approval of PWS and QASP. The QASP may be shared with the contractor to provide transparency regarding the Government’s surveillance methodology but shall not be part of the resulting contract (Reference DAFI 63-138, chapter 6).

July 2025

CONTENTS

1. Objective

1.1. Description

1.2. Purpose

1.3. Contractor Quality Management System (QMS)

1.4.QMS Goal

2. Multi-Functional Team (MFT)

2.1. MFT Goals

2.2. MFT Responsibilities

2.3. MFT Members’ Responsibilities

2.3.1. Program Manager and/or Services Acquisition Lead (SAL)

2.3.2. Procurement Contracting Officer (PCO)

2.3.3. Quality Assurance Program Coordinator (QAPC)

2.3.4. Contracting Officer Representative (COR)

2.3.5. Chief-Contracting Officer Representative (C-COR)

2.3.6. COR Manager i.e., Supervisor

3. Performance Assessment

3.1. Description

3.2. Services Summary Table

3.3. Performance Procedures

4. Performance Management

4.1. Market Research

4.2. Multi-Functional Team (MFT)

4.3. Contractor Performance Review

4.4. Disputes

4.5. Quality Assurance Surveillance Plan (QASP) Review

1. Objective

1.1. Description: This contract is to provide world-wide supply support for KC-46A Depot

Level Repair (DLR) National Stock Numbers (NSN), to the 448 Supply Chain Management Wing (SCMW) of Attachment A. This requirement is for the Contractor to provide assets to be repaired and returned in a serviceable, like new condition.

Contractor’s service will provide all labor, materials, tools, equipment, parts, transpiration, etc. required to fulfill the requirements of the Performance Work Statement

(PWS).

1.2. The purpose of the QASP is to provide a planned process for surveilling the Contractor’s actual performance and comparing that performance against the contractual requirements. The QASP identifies and describes the roles and responsibilities for implementing and maintaining the following key elements of contract performance management:

1.2.1. Performance Planning and Preparation

1.2.2. Performance Assessment and Surveillance

1.2.3. Performance Results Analysis and Reporting

1.2.4. Performance Assessment Follow-up

1.3. It is the responsibility of the Contractor and not the Government to ensure the quality of services provided to the Government are IAW the Contractor’s Quality Management System (QMS). The QMS should be capable of executing four key quality functions:

1.3.1. Detection

1.3.2. Identification

1.3.3. Correction

1.3.4. Follow-up

1.4. The goal of the Contractor’s QMS is to obtain performance reflective of continuous improvement with no reliance on the Government’s surveillance to identify contract non-compliance. The contractor is responsible for submitting a complete QMS Plan for review and acceptance by the Government. The QMS Plan includes a Quality Control Plan (QCP) addressing the detection function.

2. Multi-Functional Team (MFT)

2.1. The goal of the MFT is to ensure the highest level of contract performance and customer satisfaction.

2.2. MFT Responsibilities

2.2.1. Ensures Services Summary (SS) items are measurable, surveil-able and directly align with applicable Contractor Performance Assessment Report (CPARS) evaluation areas.

2.2.2. Identifies how the Contracting Officer Representative (COR) assesses non-SS items as well as the Performance Based Payment (PBP), if applicable.

2.2.3. Ensures the QASP surveillance of SS performance objectives are scheduled and reported in a manner that integrate into a PBP plan (if used) and

CPAR reporting. The MFT considers the applicability of a PBP plan IAW FAR

32.1001 with concurrence from the Program Manager (PM) and/or Services Acquisition Lead (SAL) and Contracting Officer (CO).

2.2.4. Ensures the QASP builds a surveillance plan that schedules surveillance of all SS and non-SS items.

2.2.5. Ensures the QASP adequately addresses surveillance of Contractor QMS related responsibilities that integrate the functional/technical activities quality requirements.

2.2.6. Ensures, after contract award, COR oversight focuses on the adequacy and adherence of the Contractor to their proposed QMS.

2.2.6.1. Determines whether the COR or Contractor is first to detect defects and trends.

2.2.6.2. Determines whether the COR or Contractor conducts more inspections.

2.2.6.3. Ensures the contractor is actively pursuing the four key QMS functions, such as detecting quality issues, identifying root causes, and following up to prevent recurrence.

2.2.7. Refer to DAFI 63-138 chapter 2, paragraph 2.10 for a list additional MFT responsibilities.

2.3. MFT Member’s Responsibilities

2.3.1. Program Manager (PM) and/or Services Acquisition Lead (SAL)

2.3.1.1. Execute management and oversight into the delivery of contractually acquired services.

2.3.1.2. Specifically identify those services within a requirement that are mission essential IAW DFARS 252.237-7023 if applicable.

2.3.1.3. Ensure mission changes that may drive the need for contract modification are updated timely.

2.3.1.4. Coordinate with and seek advice from the Contracting Officer (CO) on a possible need for a modification based on changes within the functional mission that could affect the performance requirements of the contract.

2.3.1.5. Ensures adequacy of the Contractor’s QMS via input from the COR.

2.3.1.6. Ensures COR does not become the Contractor’s Quality Control/Quality

Assurance (QC/QA) function.

2.3.1.7. Determines, with input from the MFT, if use of the customer complaint method of surveillance is appropriate IAW DAFI 63-138 chapter 6.

2.3.1.8. Reviews, approves and signs surveillance schedules PRIOR to upcoming surveillance periods.

2.3.1.9. Fulfills COR appointment and supervisory duties identified in DAFI 63-

138 paragraph 2.13, when necessary.

2.3.1.10. Reviews and approves the individual nomination of CORs to enable appropriate contract surveillance. The COR should be aligned with the PM and/or SAL whenever possible.

2.3.1.11. Reviews Contractor performance documentation prepared by COR personnel to ensure performance is compatible with contract objectives.

2.3.1.12. Approves the QASP

2.3.1.13. Ensure a CPAR is accomplished not-less than annually by either the COR or the Chief Contracting Officer Representative (C-COR). If the program is an ACAT program where services are embedded, the PM is responsible for accomplishing the CPAR.

2.3.1.14. Ensure assessments are consistent with the monthly surveillance reports.

2.3.1.15. Establishes a tracking procedure to ensure MFT is established and led by a

PM or SAL as required in DoDI 5000.74.

2.3.1.16. Establishes, leads and maintains MFT through the course of the acquisition, pre- and post-award.

2.3.1.17. Establishes a governance to ensure a CPAR Assessing Official (AO) and

Assessing Official Representative (AOR) are identified.

2.3.1.18. Provides a perception of the Contractor’s overall performance during the assessment process. In some instances, this may require the PM and/or SAL to be either the AO or AOR.

2.3.1.19. Prepares slides and briefs programs greater than $100M at the Annual Executive Review (AER).

The roles of the PM and/or SAL are defined in DoDI 5000.74. In addition, Enclosure 4 of DoDI 5000.74 requires the PM and/or SAL to be appointed by the Decision Authority listed in Table 1 of DoDI 5000.74.

2.3.2. Procurement Contracting Officer (PCO)

2.3.2.1. Advises the MFT on QASP development.

2.3.2.2. Reviews COR nomination before contract award.

2.3.2.3. Approves COR nomination in Joint Appointment Module (JAM) program within three working days after contract award or prior to the designation as a COR if appointed as a replacement COR after contract award indicating their areas of responsibilities and limitations of authority. Ensures that the COR, COR Supervisor, Contractor and Quality Assurance Program Coordinator (QAPC) are notified in writing of such.

2.3.2.4. Provides Contract Specific Training for any COR appointed by the PCO prior to contract award or prior to their designation as a COR, if appointed as a replacement COR after contract award.

2.3.2.5. Reviews and approves the COR’s Surveillance Schedule and any variance from that schedule.

2.3.2.6. Reviews and approves COR Surveillance Report in Surveillance and Performance Monitoring (SPM) program.

2.3.2.7. Ensures the COR surveillance inspections are accomplished as required by the QASP.

2.3.2.8. Coordinates with the COR Supervisor, using the Annual Checklist SmartForm and performs an annual review of the COR program and performance. The Annual Checklist Review is accomplished during the anniversary month of COR appointment and will be uploaded in SPM.

2.3.2.9. Ensures the contract file is documented with evidence the services provided conform with applicable contract quality and quantity requirements and all terms and conditions of the contract have been met prior to approval of Contractor payment requests.

2.3.2.10. Ensures suitable records reflecting decisions and acceptability of requirements as well as actions to correct defects are uploaded to SPM.

2.3.2.11. Requests re-performance and/or reduction in price of the contract when services are not performed or do not meet contractual requirements.

2.3.2.11.1. Determines the amount withheld constitutes a reasonable estimate of the Contractor’s potential liability.

2.3.2.11.2. Ensures the withholdings represent an amount commensurate with the reasonable value of such services.

2.3.2.12. Ensures past performance inputs are prepared documenting any performance issues

2.3.2.13. Ensures CO is notified and documentation identifying nonperformance and actions taken are uploaded in SPM.

2.3.2.14. Keeps communication lines open with the Contractor regarding performance issues.

2.3.2.15. Terminates the COR Designation using the automated JAM program and notifies the QAPC.

2.3.2.16. Participates as a member of the MFT.

2.3.3. Quality Assurance Program Coordinator (QAPC)

2.3.3.1. Train CORs and COR management [e.g., COR Supervisor, Services

Acquisition Decision Authority (SADA), Services Acquisition Lead (SAL)] on the contracting requirements associated with the quality assurance program and any MAJCOM/FLDCOM/DRU/DAFRCO procedures prior to contract award.

2.3.3.2. Assists the CO in providing contract-specific training (to include refresher training) to the COR and ensuring required training is accomplished in accordance with DoDI 5000.72, DoD Standard for Contracting Officer’s Representative (COR) Certification.

2.3.3.3. Monitors the inputs and use of SPM for the assigned organization. This requires registration, training, and designation as a local JAM/SPM Department Administrator (DA) or Manager Role by all QAPCs.

DAs/Managers provide functional, not technical support, and provide for the continued deployment of JAM and SPM for new users and for the support of existing users in the local organization.

2.3.3.4. Advises or assists new users with initial JAM/SPM registration, or existing users with registration and profile updates, through the PIEE e- Business Suite platform.

2.3.3.5. Activates new roles and added roles after verifying proper completion of the automated DD2875.

2.3.3.6. Conducts JAM/SPM training or provide training resources to users.

2.3.3.7. Advises and assists on the functions & features of JAM/SPM.

2.3.3.8. Use administrator privileges to research, troubleshoot and advise on reported functional issues.

2.3.3.9. Monitors records of all COR nominations, designations and terminations of designations to include COR’s acknowledgement of their duties by contract number and CO’s name.

2.3.3.10. Refers Users to the PIEE Helpdesk when a reported issue involves accounts, errors or technical support.

2.3.3.11. Approves any variance to the COR’s surveillance schedule.

2.3.3.12. Supports the MFT in the development of contract requirements, specifically to ensure that requirements are clearly stated and enforceable.

2.3.3.13. Offers advice on development for the Performance Work Statement and

QASP.

2.3.3.14. Participates as a member of the MFT.

2.3.4. Contracting Officer Representative (COR)

2.3.4.1. Provides Technical support to the PM/SAL and CO and assists the MFT in developing performance requirements in pre-award activities.

2.3.4.2. CORs are required to register for JAM and SPM access through the Procurement Integrated Enterprise Environment (PIEE) e-Business Suite at https://piee.eb.mil and complete training to effectively perform duties in SPM.

The CO must determine the nature of the work/requirement, type A, B or C, as specified in DoDI 5000.72, DoD Standard for Contracting Officer’s Representative (COR) Certification. Training includes a review of the JAM and SPM Users Guide and FAQs, and if necessary, a request for additional training from a local Department Administrator (DA).

2.3.4.3. Provides information necessary to assess whether any actual or potential personal conflicts of interest exist while performing the contractual responsibilities. Conflicts of interest determination will be reviewed again prior to contract award.

2.3.4.4. Remains abreast of changes to terms and conditions of the contract resulting from contract modifications.

2.3.4.5. Assists the CO and MFT in determining QMS requirements IAW the requirements of FAR 12, 46, 52.212-4(a), 52.246 DAFI 63-138 chapter 6 and the PWS. CORs will aid in assessing Contactor submitted QMS for congruence with predetermined quality system requirements during the pre-award process. Any proposed and accepted QMS exceeding the minimum https://piee.eb.mil/

Request for Proposal (RFP) PWS requirements shall be made part of the resultant contract/task order at the Contractor’s proposed rate, in a way that does not reveal the Contractor’s proprietary information.

2.3.4.6. Assists the MFT in developing and updating the QASP or Award/Fee Incentive Plan, as applicable, prior to source selection that effectively measures and evaluates performance-based activity throughout the life of the functional contract requirement.

2.3.4.7. Completes all required DoD Standard COR training, Contract Specific Training and/or Refresher Training, (see DoDI 5000.72 Enclosure 6 and Tables 2, 3 4) prior to award or prior to their designation as a COR if appointed as a replacement COR after contract award,

2.3.4.8. Notifies PCO/ACO and the Contractor of any performance deficiencies in writing or by email.

2.3.4.9. Ensures discrepancy reports are accurate and reported properly.

2.3.4.10. Identifies areas that warrant a change in assessment method, frequency or performance threshold and provides suggestions about the surveillance plan to PCO.

2.3.4.11. Maintains accurate documentation of Contractor

assessment activities as required by the QASP and reports the results of contractor assessment activities to the PM and/or SAL and the PCO/ACO.

2.3.4.12. Ensures Contractor’s accepted QMS complies with contract requirements. During post-award, CORs need to place special emphasis on ensuring the Contractor’s QMS is being followed as written and is effective in bringing about the desired results-performance equal to or greater than the SS metrics; as well as an inspection and corrective action program that identifies and fixes issues without having to be identified by the government.

2.3.4.13. Maintains file IAW the QASP and requests PCO/ACO

disposition at the completion of the contract or termination of COR appointment, if applicable. The File, maintained in JAM, should include a copy of the contract/order and all modifications (unless readily available electronically), a copy of all COR training records, a copy of COR designation letter, correspondence between COR and the Contractor, copies of correspondence between COR and PCO/ACO, MINUTES OF ALL MEETINGS, copies of all invoices submitted and paid, copies of Contractor data submittals, records of all inspections performed and the results and all other documentation of actions taken by the QAR/COR.

2.3.4.14. If a COR or MFT identifies a concern about the

Contractor’s performance, verify the COR/MFT concern and document any instances where the Contractor does not meet contract requirements.

2.3.4.15. Submits all requests for corrective action to the PCO/ACO.

2.3.4.16. Inspects and accepts Contractor services at the completion of each contract payment period, usually monthly. The QAR /COR will certify services received, unless the PCO/ACO retains authority for acceptance.

2.3.4.17. If accepting invoices, ensures the contract file is documented with evidence the services provided conform with applicable contract quality and quantity requirements and all terms and conditions of the contract have been met prior to approval of contractor payment requests.

2.3.4.18. Assists with contract/order closeout.

2.3.4.19. Works with the Contractor and the PCO/ACO to resolve issues.

2.3.4.20. Combating Trafficking in Persons: IAW DFARS PGI

222.17, the COR shall pursue, as appropriate, the following methods of monitoring the Contractor’s performance regarding trafficking in persons such that non-compliances with FAR clause 52.222-50 are brought to the immediate attention of the Contracting Officer.

2.3.4.20.1. Keep the lines of communication open with the

Contractor. At the post-award conference, remind the Contractor of their contractual responsibilities to notify the government if the Contractor receives notification of any alleged violations to this policy or if actions have been taken against the Contractor employees, subcontractors, or subcontractor employees pursuant to the clause.

2.3.4.20.2. When appropriate, encourage Contractor to

complete Human Trafficking Awareness Training.

2.3.4.20.3. Encourage the Contractor to take steps to

investigate and eliminate slavery and human trafficking in their supply chains and to publish information for consumer awareness.

2.3.4.20.4. Periodically access the Department of State’s

Trafficking in Person (TIP) website for updates and to view the latest reports. http://www.state.gov/g/tip.

2.3.4.21. Never direct a contractor’s work or the re-performance of work, assist the Contractor in any task, advise the Contractor on how to accomplish any task, change the contract, or interpret the contract, but rather observe and report on Contractor compliance with contracted requirements.

Perform only those duties/responsibilities delegated by the CO in the COR Designation Letter.

2.3.4.22. Participate, as requested, in annual CPAR procedures.

CORs may be designated as the Assessing Official’s Representative (AOR) by the CO in the Contractor Performance Assessment Reporting System (CPARS) IAW the CPARS Guide. If designated as an AOR, the COR would be responsible for providing a timely, accurate, quality, and complete narrative for a report on the contractor's performance. If the CO requires the COR to have access to the contractor performance assessment reporting system (CPARS), the synchronized pre-deployment and operational tracker (SPOT) or the http://www.state.gov/g/tip

System for Award Management (SAM.gov), an account would be authorized and granted after COR designation.

2.3.4.23. IAW DAFI 63-138, chapter 2, paragraph 2.12, if a Chief COR is not assigned the COR will perform the Chief COR responsibilities shown in paragraph 3.3 below in addition to the COR responsibilities identified under paragraph 3.2.

2.3.4.24. Participates as a member of the MFT.

2.3.5. Chief Contracting Officer Representative (C-COR) If a C-COR is assigned they must also comply with the COR responsibilities identified in DoDI 5000.72, DFARS PGI 201.602 and DAFFARS MP 5301.602-2(d). If a C-COR is not assigned, the responsibilities shown below will be performed by the COR in addition to the COR responsibilities identified in paragraph 2.3.4 above.

2.3.5.1. Maintains the sole online COR file in SPM for the contract.

2.3.5.2. Ensures the COR maintains in SPM; records minutes, invoices/payments, inspection results, QASP, award fee/incentive plan, Memorandums for Record (MFR) on significant issues relating to the contract as required in DoDI 5000.72.

2.3.5.3. Informs the CO in writing of any required changes to the contract scope/PWS.

2.3.5.4. Develops and publishes a surveillance schedule of all COR surveillance activities (labeled as “Controlled Unclassified Information”) unless processes in the applicable Award/Incentive Fee Plan delineate specific methods of surveillance unique to the acquisition. The schedule will be reviewed by the PM and/or SAL and the CO NLT one duty day before the scheduled surveillance period begins and then uploaded into SPM.

2.3.5.5. Develops and publishes a surveillance schedule of all COR surveillance activities. The COR will identify any scheduled inspections not accomplished during a surveillance period in the report and address the reason why the surveillance was not accomplished (in such cases, a statement from the PM and/or SAL and QAPC/CO approval for the variance is required). Submits to the PM and/or SAL and the CO NLT the 5th working day of the month following scheduled surveillance.

2.3.5.6. Drafts a Corrective Action Report (CAR) for submission to the PM and/or SAL for each area of contractual non-conformity, either immediately or at the end of surveillance period, as determined by the QASP and forwards to the PM and/or SAL for review and the CO for issuance.

2.3.5.7. Assists the PM and/or SAL and CO in verifying adequate corrective actions are taken to resolve problems.

2.3.5.8. Notify the CO if there is a high risk of the contract costs exceeding the amount programmed if no PM is assigned.

2.3.5.9. Assists the CO with validating the accuracy of invoices submitted by the Contractor prior to the Government paying for the services.

2.3.5.10. Ensure a CPAR is accomplished no less than annually. The CO may determine whether an out-of-cycle CPAR is required to address performance concerns.

2.3.5.11. Submits their OGE Form 450, Confidential Financial Disclosure Report, and annual training in a timely and accurate manner, when required by the CO.

2.3.5.12. Completes all required COR training.

2.3.6. COR Manager i.e., Supervisor

2.3.6.1. Registers in PIEE and requests a manager role in SPM and then completes training to effectively perform duties. Training to include a review of the JAM/SPM Tool Users Guide and FAQs and, if necessary, a request for additional training from a local DA.

2.3.6.2. Reviews and approves COR nominations via the JAM at

HTTPS://PIEE.EB.MIL (Special Access Programs are exempt from this requirement). To meet the technical requirements of FAR 1.602-2(d)(3) and DoDI 5000.72 Enclosure 5 paragraph 4. COR supervisors ensure the COR nominee has relevant technical, professional or administrative qualifications within the area to be surveilled by both training and experience commensurate with the required COR responsibilities prior to nomination.

2.3.6.3. Ensures the COR submits their OGE Form 450 and annual ethics training in a timely and accurate manner, when required by the CO.

2.3.6.4. Evaluates the individual’s performance as a COR and solicits feedback from the CO to include in the overall evaluation. An evaluation of the COR’s performance occurs if the COR is a dedicated full-time, part-time or if the COR duties are assigned as an additional responsibility.

2.3.6.5. Aligns CORs under the PM and/or SAL whenever possible.

2.3.6.6. Reviews problem areas identified by the COR to facilitate COR/CO coordination to resolve problems.

2.3.6.7. Reviews Contractor Performance documentation prepared by the COR to ensure performance is compatible with the contract objectives.

2.3.6.8. Ensures prospective COR understands the importance of performing their designated functions.

2.3.6.9. Ensures COR will be afforded the necessary resources; time, supplies, equipment and opportunity; to perform their designated functions.

2.3.6.10. Ensures COR completes the required training prior to the award or prior to their designation as a COR if appointed as a replacement COR after contract award.

2.3.6.11. Completes COR Management training, provided by the QAPC, prior to contract award.

2.3.6.12. Participates as a member of the MFT.

https://piee.eb.mil/

2.3.6.13. Ensures the COR completes and uploads COR Reports to SPM as required to enable the CO to review and approve/reject reports in SPM.

2.3.6.14. Conducts regular reviews of COR inputs into SPM and follows-up, as necessary, on other COR related documentation.

3. Performance Assessment

3.1. Description: The required performance objectives can be found in the SS of the PWS.

The Contractor service requirements are summarized into performance objectives that relate directly to the service items. The performance threshold describes the minimum acceptable levels of service for each requirement. The Contractor shall be aware that the absence of any contract requirement from the SS does not detract from its enforceability nor limit the rights or remedies of the Government under any other provision of the contract.

3.2. Service Summary Table

Performance Objective PWS Ref Performance Standard Method of Surveillance

SS-1. All requests for information initiated by the Government or Contractor shall be in writing and submitted electronically via e-mail.

22.1 Emergency – respond within

2 business days.

Urgent Requests – respond within 5 business days.

Routine Requests – respond within 10 business days.

100%

SS-2. Each end-item delivered shall be FAA certified, in serviceable condition, and delivered to the Government defect free.

1.1; 1.3

100% of all end items shall be FAA certified and delivered to the Government in serviceable and defect free condition.

SS-3. Furnish Data requirements that are specified in the Contract Data Requirements List (CDRL DD Form 1423)

Appendix D 95% of all data provided on time and accurate per the

CDRL.

100%

SS-4. The Contractor shall meet the contractual delivery schedule.

1.3.b 100% of all end items are returned to the Government IAW the contractual delivery schedule.

100%

SS-5. The Contractor shall perform 100% inspection of Government Furnished Property (GFP) and shall report 100% of discrepancies incident to shipment.

1.3.a 100% of inspection of GFP and report 100% of discrepancies incident to shipment.

1 A. Contractor Performance Evaluation: The Contractor shall understand that the evaluation of performance will occur when the Supply Planner evaluates the service of the Contractor to determine whether it meets or does not meet the performance measures of the contract.

1 B. SS-1through SS-5: The Contractor's failure to meet the requirement for any of these items shall result in the possibility of an unsatisfactory or marginal under the Contractor Performance Assessment Review (CPAR).

3.3. Performance Procedures

3.3.1. Performance of the contracted services will occur on site at the Contractor’s facility.

3.3.2. The COR will certify services received under this contract are IAW its terms and conditions, unless the PCO/ACO retains authority for acceptances.

3.3.3. The MFT will determine the frequency of surveillance reporting. The frequency of surveillance reporting should be based on the PWS service requirements and invoice payment schedule. FAR 46.501 and DoD FMR 7000.14-R direct that acceptance does not occur until the contract file has been documented with evidence the contractor met all the terms and conditions of the contract.

3.3.4. Prior to executing a surveillance schedule, CORs must coordinate the schedule through the PM or SAL and the Contracting Officer NLT the duty day before the surveillance schedule begins.

3.3.5. The COR will periodically perform inspections to ensure Contractor compliance with the appropriate paragraphs of the PWS and will record the results of inspections, noting the date and time.

3.3.5.1. If the inspection indicates a performance threshold is not met, the COR will notify the Contractor and the CO of the deficiency for correction. The COR may draft a CAR for addressing areas of contractual non-conformity and forward to the PM/SAL and the CO for review.

3.3.5.2. The contractor shall be given a reasonable time after notification to correct the unacceptable performance if such correction is possible.

3.3.5.2.1. The length of time allowed to correct the problem will depend upon the requirement and the deficiency. The CO will notify the Contractor of the time allowed for correction.

3.3.5.2.2. Upon notification from the Contractor that the defect has been corrected, the COR will re-inspect the associated deficiency. The COR will verify the root cause and corrective/preventative actions submitted by the Contractor are effective and will prevent recurrences.

3.3.6. After completing each scheduled surveillance, CORs must ensure the Contractor is aware the surveillance took place and is made aware of any noted defects in the surveilled service.

3.3.7. Based upon the surveillance schedule, CORs will coordinate and submit a surveillance report of all scheduled surveillances through the PM/SAL and the Contracting Officer NLT the fifth workday of the month following the scheduled surveillance.

3.3.7.1. The COR shall document the surveillance using the COR Status Report (SmartForm found in SPM) and submit it in the SPM program.

3.3.7.2. The CO shall review and accept the COR Status Report within 5 business days after submission.

3.3.7.3. The COR shall identify any scheduled inspections not completed and document the reason surveillance was not completed.

3.3.7.3.1. In such cases, a statement from the PM/SAL and CO/QAPC for approval of the variance is required.

3.3.8. The COR will not consider the services complete until all deficiencies have been corrected.

3.3.8.1. Deficiencies not corrected or estimated get-well-dates that are not acceptable to the COR will be forwarded to the CO for action.

3.3.9. Corrective Action Report (CAR)

3.3.9.1. If the COR identifies a SS performance objective that does not conform to the applicable threshold, the COR may draft a CAR for addressing areas of contractual non-conformity. The COR will forward a copy of the CAR to the PM and/or SAL and the CO for review.

3.3.9.2. The COR identifies if the non-conformity is a minor, major, or critical non-conformity.

3.3.9.3. The CO makes the determination whether to issue the CAR to the Contractor.

3.3.9.4. Contractor response to the CAR requires identification of root cause, corrective action, follow-up actions, and a get-well-date.

3.3.9.5. The PM or SAL and the CO assess the Contractor’s response for adequacy. NOTE: all PWS requirements are subject to surveillance;

therefore, CARs are NOT limited to SS performance objectives and may apply to NON-SS performance items in instances of threatening mission accomplishments.

3.3.9.6. Once a Contractor fails to meet a SS standard, the COR does not need to wait until the end of the performance period to draft a CAR.

3.3.9.7. In order to manage the corrective action suspense and subsequent Contractor responses, the COR will establish a tracking system for corrective actions to include: date COR submitted CAR to the PM or SAL and the CO;

date reviewed by PM or SAL; date reviewed by CO; date issued by CO to Contractor; Contractor’s root cause/proposed corrective action, contractor follow-ups actions, and Contractor’s get-well-date.

3.3.9.8. A computer-generated CAR may be used, provided the information in the CAR remains the same. See attached CAR and instructions at the end of this document.

3.3.10. Definitions of Findings

3.3.10.1. Minor Findings

3.3.10.1.1.1. A non-conformance that is not likely to materially reduce the usability of the service/services for their intended purpose or is a departure from established standards having little bearing on the effective use or operation of the service.

3.3.10.1.1.2. Failure to meet a SS performance threshold or other PWS or QMS derived standard.

3.3.10.1.1.3. Failure to provide adequate corrective action to preclude recurrence regardless of whether finding is Government or Contractor identified.

3.3.10.1.1.4. Any failure to adhere to security and/or safety regulations that results in a security or safety incident.

NOTE: When the COR identifies a minor finding, the COR shall document the finding, but is not required to notify the CO. However, if the same minor finding is repeatedly identified, it may be an indication that major findings are occurring because the Contractor has not taken proper steps to prevent recurrence. In this case, the COR shall notify the CO in writing (email is acceptable).

3.3.10.2. Major Findings

3.3.10.2.1.1. A non-conformance that is likely to result in failure or the reduction of the usability of the service/services for their intended purpose.

3.3.10.2.1.2. Failure to meet a SS performance threshold or other PWS or QMS derived standard.

3.3.10.2.1.3. Failure to provide adequate corrective action to preclude recurrence regardless of whether finding is Government or Contractor identified.

3.3.10.2.1.4. Failure to provide corrective action of deficiencies identified by the Government within a prescribed get-well-date.

3.3.10.3. Critical Finding

3.3.10.3.1. A non-conformance that is likely to result in hazardous or unsafe conditions for individuals using, maintaining or depending upon the service/services.

3.3.10.3.2. A non-conformance that is likely to prevent performance of a vital agency mission.

3.3.10.3.3. Failure to meet a SS performance threshold or other PWS or QMS derived standard.

3.3.10.3.4. Failure to provide adequate corrective action to preclude reoccurrence regardless of whether the finding is Government or Contractor identified.

3.3.10.3.5. Failure to provide corrective action to deficiencies identified by the Contractor within a prescribed get-well-date.

3.3.11. Methods of Surveillance

3.3.11.1. Customer Complaint/Observation

3.3.11.1.1. While Customer Complaint/Observation can be an important aspect of an effective surveillance program, it should not be the sole surveillance method used to monitor compliance with contract terms and conditions.

3.3.11.1.2. The COR must be cautious when using Customer

Complaint/Observation method of surveillance as he/she could inadvertently be delegating contract surveillance responsibilities to the customer.

3.3.11.1.3. Any customer observing unacceptable services, either incomplete or not performed, should immediately contact the COR. The COR must evaluate the complaints on a case-by-case basis.

3.3.11.1.4. The requiring organization will furnish written instructions and/or customer training to each organization receiving the Contractor’s service/services. Customer training covers: those services relevant to the customer, Contract performance thresholds for those services, and actions customers may expect from the COR and/or CO for non-conforming services.

3.3.11.1.5. CORs shall advise customers to avoid Directing Contractor’s work which can result in Unauthorized Commitments, defined as an agreement that is not binding the Government because the Government Representative who made it lacked the authority to enter into the agreement on behalf of the Government.

3.3.11.1.6. If the PM and/or SAL, with the input from the MFT, determines the use of Customer Complaint/Observation method of surveillance is appropriate the SAF/AQCP Customer Complaint Record template or a locally devised form is to be used to record complaints.

3.3.11.2. 100% Inspection

3.3.11.2.1. 100% Inspection is the preferred surveillance method for

Contractor Services that do not occur frequently, are critical, and/or have stringent performance requirements.

3.3.11.2.2. When using 100% Inspection surveillance method, CORs inspect and evaluate the Contractor’s performance every time they accomplish the service.

3.3.11.3. Review of Audits

3.3.11.3.1. The Review of Audits method of surveillance typically centers on a

Contractor’s QMS corporate and/or local audits. In the Review of Audits method of surveillance, CORs, as a part of their monthly/quarterly surveillance, review results of the Contractor’s accepted QMS audits and related quality metrics.

3.3.11.4. Periodic Inspection

3.3.11.4.1. This type of surveillance method consists of COR surveillance of services other than: Customer Complaint/Observation, 100% Inspection, or Review of Audits.

3.3.11.4.2. CORs using Periodic Inspection surveillance method should ensure all PWS services, SS items, and non-SS items are sufficiently sampled to validate Contractor conformity. Monthly/Quarterly scheduling of COR periodic surveillance requires CORs to plan a specific number of surveillances for each service during a scheduled surveillance period rather than scheduling a specific date and time of surveillance.

3.3.11.4.3. Periodic surveillance can be accomplished concurrently while the Contractor is performing a service or after a service is completed. When higher level quality inspection applies, it is critical to assess key Contractor processes rather than just completed services. When scheduling periodic surveillance CORs should ensure that periodic inspections are scheduled during each surveillance period where CORs are observing services as they are being performed.

3.3.11.4.4. For contracts containing standard inspection requirements as identified in FAR 46.202-3, surveillance of completed services is preferable IAW Performance Based Service Acquisition (PBSA) principles.

3.3.11.5. Surveillance of Non-Service Summary Items

3.3.11.5.1. The Government reserves the right to inspect and test the services required by the contract to the full extent practicable during the term of the contract IAW the contract inspection clause.

3.3.11.5.2. Prior to executing a monthly/quarterly surveillance schedule the COR shall submit the schedule for review by the PM and/or SAL and the CO NLT the duty day before the scheduled surveillance period begins.

3.3.11.5.3. The inspection shall be comprised of at least 10 % of non-SS items, but no more than 20%.

3.3.12. Remedies for Non-Conformance

3.3.12.1. A Contractor not meeting a service summary performance threshold during the prescribed Period of Performance is considered a contractual non-conformity; however, failure of a single surveillance, in most instances, is not considered a contractual non-conformity but rather a failure to meet contract performance requirements. If inspections indicate unacceptable performance, the COR will notify the Contractor of the deficiencies for correction. The Contractor shall be given an appropriate timeframe to make corrections. The COR should notify the CO of action. If the Contractor disagrees with the noted discrepancy and an agreement cannot be reached, the CO shall be notified for a final decision.

3.3.12.2. The types of corrective action available to the Government for Contractor non-conformance are prescribed in FAR 52.246. Corrective actions available to the Government include but are not limited to re-performance of a service, requiring the Contractor to develop plans to ensure future contractual conformity, and financial withholding.

3.3.12.3. The CO may pursue a Cure Notice or a Show Cause Notice.

4. Performance Management

4.1. Market Research

4.1.1. Market Research will be used as a tool throughout the life of the contract to remain current with the most efficient assessment methods and techniques of the commercial marketplace in the performance of the contract, especially regarding the Contractor QMS.

4.2. The MFT

4.2.1. The MFT will manage the contract for the life of the contract. This team is a partnership between the Government and the Contractor to ensure the best possible service is provided for the life of the contract.

4.2.2. The goal of the MFT is to give all members a vested interest in maintaining the highest quality service to our customers and the ability to propose/initiate improvements. The success of the contract is a combined effort of all MFT members.

4.3. Contractor Performance Review

4.3.1. The MFT will assess and manage the Contractor performance data including the submission of a CPAR Report.

4.3.2. IAW DAFI 63-138, this could include the MFT providing regular performance reports to the PM and/or SAL to ensure that performance is compatible with contract objectives.

4.3.2.1. This information provides the PM and/or SAL with valuable feedback on how well a Contractor is performing when it is time to prepare CPAR assessment, if applicable.

4.4. Disputes

4.4.1. Attempts will be made to resolve all disputes arising under this plan using the Alternate

Dispute Resolution (ADR) as outlined in FAR 33.214. The objective is mutually agreeable resolutions that are relatively inexpensive and expeditious. If no resolution can be made under ADR, the CO shall be notified of a final decision.

4.5. QASP Review

4.5.1. Revisions to the QASP are the joint responsibility of the PCO/ACO and QAR/COR. This document can be changed at any time following coordination with the MFT.

REVISIONS QASP CHANGE ACTIVITY DATE

Original Surveillance plan for KC46A Depot Level Repair (DLR)

Contract 8/26/2025

Attachments:

Examples of Metrics.docx corrective_action_rep ort.pdf customer_complaint_ record.pdf performance_assess ment_report.pdf