Attachment 2 QASP.pdf

Solicitation 12505B24Q0156

Custodial Services

QASP

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

1. PURPOSE. This Quality Assurance Surveillance Plan (QASP) is a government developed and applied document used to make sure that systematic quality assurance methods are used in the administration of the Performance Based Service Contract (PBSC) standards included in this contract and in subsequent task orders issued there under. The intent is to ensure that the Contractor performs in accordance with performance metrics set forth in the contract documents, that the Government receives the quality of services called for in the contract and that the Government only pays for the acceptable level of services received.

The QASP has been developed by the requiring activity. It is designed to provide direction to personnel performing contract surveillance activities. Personnel surveying the contract terms and conditions and SOW requirements will periodically review the QASP throughout the life of the contract.

2. SCOPE. The QASP is put in place to provide Government surveillance oversight of the

Contractor’s quality control efforts to ensure the products/results specified in the purchase order are delivered on time and meet the requirements of the purchase order. The QASP is not intended to duplicate the Contractor’s Management Plan.

3. GOVERNMENT RESOURCES. The following definitions for Government resources are applicable to this plan:

Location Monitor. A person duly appointed with the authority to verify compliance of requirements outlined in applicable Statement of Work (SOW).

4. RESPONSIBILITIES. The Government resources shall have responsibilities for the implementation of this QASP as follows:

Contracting Officer. The Contracting Officer ensures performance of all necessary actions for effective contracting, ensures compliance with the terms of the contract, and safeguards the interests of the United States in the contractual relationship. It is the

Contracting Officer that ensures the Contractor receives impartial, fair, and equitable treatment under the contract. The Contracting Officer is ultimately responsible for the final determination of the adequacy of the Contractor’s performance.

5. METHODS OF QA SURVEILLANCE. The below listed methods of surveillance shall be used in the administration of this QASP.

Location Monitor or another pre-designated escort.

Customer Feedback. Customer feedback may be obtained from customer complaints from USDA-CCRU employees working with the equipment. Customer complaints, to be considered valid, must be set forth clearly and in writing the detailed nature of the complaint, must be signed, and must be forwarded to the Contracting Officer. The

Solicitation 12505B24Q0156

QASP

Contracting Officer shall maintain a summary log of all formally received customer complaints as well as a copy of each complaint in a documentation file.

Periodic Inspection. The Contracting Officer may conduct periodic inspections by verifying documentation from the scientific lab and Location Monitor responsible for monitoring/utilizing the entryways applicable to current installation.

100% Inspection. The method used to evaluate the contractor when required by the contract Performance Requirements Summary (PRS) as noted in Technical Exhibit 1.

Using this method of inspection, all the parts of the service, repair, and replacement requirement are monitored for evaluation. Such performance requirements cover equipment and parts deemed critical for proper instrument function. Failure to properly service, repair, or properly install these items would certainly have an adverse effect on the research results.

6. LEVELS AND STANDARDS OF SERVICE. The standards of services are held to and comply with the standards specified in the Performance Requirements, commercial/industry, and government standards.

7. IDENTIFIED QA SURVEILLANCE ITEMS

Performance Requirements

Required

Services

Performance Objective Contractor Performance Requirement

Cleaning Contractor travels to worksite to perform cleaning services as outlined in the Statement of Work (SOW).

Travel to worksite and provide labor and equipment to clean facility. Location

Monitor will ensure and document that contractor abides by SOW.

Resupply

Consumables.

Contractor travels to worksite and ensures consumables are restocked IAW the

Statement of Work.

Resupply consumables for three restrooms, building breakroom, and all applicable labs. Location Monitor will ensure and document that contractor abides by SOW.

8. DOCUMENTATION. The Contracting Officer shall maintain a complete Quality

Assurance file. All such records will be retained for the life of this contract.