Attachment 1 - Statement of Work.pdf

STATEMENT OF WORK

Table of Contents

C.1 Background

C.2 Objective

C.3 General Requirements

C.4 General Procedures

C.5 Supervision and Management C.5.1 Management Duties C.5.2 Schedules C.5.3 Readiness to Perform C.5.4 Standards of Conduct C.5.5 Appearance C.5.6 Neglect of Duties C.5.7 Disorderly Conduct C.5.8 Intoxicants C.5.9 Criminal Actions C.5.10 Violence in the Workplace C.5.11 Continuous Employee Observation and Evaluation C.5.12 Records and Reports

C.6 Use, Accountability and Care of Government Furnished Property and

Facilities C.6.1 Government Furnished Facilities C.6.2 Availability of Utilities

C.7 Use, Accountability and Care of Contractor Furnished Items C.7.1 Uniforms C.7.2 Firearms and Ammunition C.7.3 Supplemental Equipment

C.8 Key and Combination Control

C.9 Personnel Requirements C.9.1 General Personnel Qualifications C.9.2 Physical Fitness Program C.9.3 Physical Qualifications C.9.4 Drug Testing Requirement

C.10 Certifications and Training C.10.1 Requirements C.10.2 Government-Provided Training

C.10.3 Lack of Training C.10.4 Employment of Government Personnel C.10.5 Other Required Licenses

C.11 Transition Plan C.11.1 Phase-In Services C.11.2 Phase-Out Services C.11.3 Phase-Out Plan C.11.4 Employee Notification

C.12 Quality Control Plan C.12.1 Requirements

C.13 References

STATEMENT OF WORK

Task I

C.1 BACKGROUND

The United States Department of Commerce (DOC), Office of Security (OSY) is responsible for security guard services for the National Oceanic and Atmospheric Administration (NOAA), Seattle, Washington. The NOAA Seattle facility is identified as the Western Region Center

(WRC).

C.2 OBJECTIVE

The objective of this contract is to acquire services for armed contract security guards (ACSO) to protect people, information and property at the NOAA-Seattle location. Armed security hours will vary per post but are required 24 hours a day, 7 days a week, and 365 days a year. The contractor must maintain a secure environment in which citizens and Government employees can conduct business with confidence.

C.3 GENERAL REQUIREMENTS

a. The Contractor shall provide Washington State Certified Security Guards and Supervisors to fully staff all posts, and must carry their license(s) at all times. Contractor shall provide and maintain all management, supervision, manpower, training, equipment, supplies, licenses, permits, certificates, insurance, pre-employment screenings, reports, files and any other resources necessary to accomplish security officer services as described and required within this SOW and any revisions to SOW as specified in contract modifications. All guards must be U.S. Citizens.

b. All guard force personnel shall: 1) deter and report damage, pilferage, removal, misuse, larceny, theft, or other improper or unlawful threats to Government property or personal property located on the Government site(s) identified in this contract; 2) discover and detain person(s) attempting to gain unauthorized access to Government property or the secured areas of the Government sites identified under this contract requirement; c) be in full uniform and ready to begin work promptly at the start of their shift; and, remain on the job in full uniform at assigned posts until the end of the full tour of duty.

c. The Contractor shall provide a relief guard for each guard at a fixed post who is on an authorized break. Supervisors and roving guards shall not be used as relief guards except in emergencies. Failure by the contractor to furnish required relief breaks to the guard force shall be considered to be a material breach of the contract and will result in a monetary deduction to the invoice and may result in termination for default.

d. The Contractor shall staff and maintain posts during inclement weather, natural disaster, terrorist and other potentially critical incidents. The Contractor shall provide a Contingency Plan within 30 calendar days after contract award for deploying staff and maintaining post during inclement weather, natural disaster, terrorist and other potentially critical incidents. Any plan revisions shall be submitted to the Contracting Officer’s Representative (COR) for approval 14 calendar day prior to implementation.

e. The Contractor shall provide Temporary Additional Guard Services (TAGS) as required by the

COR. This requirement is intended to satisfy the Government’s short term, non-recurring needs for temporary additional/special guard services. The COR will provide the Contractor at least four hours advance notice when TAGS are required. The total number of TAGS ordered during the initial six month period, or, any option period, shall not exceed 50 hours for each period. TAGS will be billed at the established rate for those guards already assigned to the contract.

f. The Contractor shall fully uniform and equip guards in accordance with this statement of work, including outdoor clothing appropriate for the weather and season, with necessary safety wear, and safety equipment.

C.4 GENERAL PROCEDURES

All posts have certain common elements, and the Contractor must perform common functions which include, but are not limited to:

a. Operate under the rules and regulations governing public buildings and grounds. This includes Federal Property Management Regulations, Title 41, Code of Federal Regulations, Subpart 101-20.3; and Title 18, United States Code, Section 930 and the DOC Manual of Security Policy and Procedures.

b. Operate in conformance with the contract specifications, the Washington State Security

Guard standards, standing post orders and any special orders issued by the COR, or issued by authorized persons; and orders/assignments as issued or dictated by emergency or special conditions. In the event of conflict, this contract shall take precedence over all other documents.

c. Enforce building entry procedures in accordance with the DOC Security Manual. This includes employee and visitor screening through use of hand held wands and package screening through use of x-ray machines or visual inspection, when required by the COR.

When required, screening equipment will be provided by the Government.

d. Enforce DOC policy in accordance with the DOC Security Manual concerning the removal of personal property from the building.

e. Receive, secure and account for found property.

f. Observe persons on NOAA WRC Seattle property for compliance with posted rules and regulations and report as appropriate.

g. Report daily, in accordance with procedures in the Western Region Center (WRC) Post

Orders, utilizing the daily shift report, to log start and ending time of shift, equipment issued and its condition, post activities and times accomplished, interaction with and full identifiers of employees, contractors and visitors, and generate an incident report identifying any incident or potentially hazardous conditions and items in need of repair, including inoperative lights, broken or slippery floor surfaces discovered during the shift. It will also reflect the working status of the WRC Video Surveillance System (VSS) at the beginning and end of each shift.

h. Obtain professional assistance as necessary in accordance with procedures in the WRC

Post Orders in the event of injury or illness to Government employees or others while in the building or on the grounds.

i. In the case of an emergency condition, such as civil disturbances, attempts to commit espionage, sabotage, or other criminal acts adversely affecting the security and/or safety of the Government, its employees, property and the general public lawfully in buildings or on the grounds under the control of the Government, requiring immediate attention, the Contractor’s on-site supervisor or the shift supervisor will take action as required by the COR to divert uniformed personnel from their normal assigned duties to meet the condition and summon appropriate personnel as may be required by the DOC/NOAA/WRC Occupant Emergency Plan (OEP) as the situation demands.

j. The following duties shall be required to be performed by the Contractor as required by the

Contracting Officer (CO) or the COR:

i. Maintain a copy of the WRC Post Orders and be able to effectively implement guidelines set forth therein. Specific requirements, procedures, and individual guard actions are contained in the WRC Post Orders, or special orders issued by the COR.

ii. Maintain a copy of the WRC OEP and be able to coordinate activities during fire or other occupant emergency.

iii. Maintaining primary responsibility for emergency lock down of all main and secondary entrance doors to prevent unauthorized access during demonstrations or other attempts at unauthorized access.

iv. Patrol each floor of all buildings, walking up and down in the stairwells; patrolling the loading dock, and perimeter at least every two hours, unless otherwise assigned.

v. The Contractor may be required to provide escort to any employee requesting such service within the building. This includes the escort of persons to their vehicles parked in various campus parking lots at the Seattle site, or removal of staff at the direction of the COR or designee.

vi. Assist with fire drills and emergency evacuation of facilities, including the day care center and playground facilities.

vii. Perform crowd control at building entrances and exits; and perform traffic control around the buildings.

C.5 SUPERVISION AND MANAGEMENT

C.5.1 Management Duties

a. The Contractor shall provide an on-site supervisor designated in writing by the contractor with the authority to act for the contractor on a day-to-day basis at the worksite. The on-site supervisor shall have the authority to accept notices of deductions, inspection reports, and all other correspondence on behalf of the contractor including but not limited to the responsibility for the contractor’s administrative requirements, items such as Washington State security guard certifications and training.

b. In addition to fulfilling on-site post duty hours as required, the supervisor shall be available, on-call 24 hours a day, 7 days a week.

c. The on-site supervisor shall validate the working status of the WRC VSS at the beginning and end of his shift.

d. Supervisor requirement is a person with a minimum of two (2) years of successful supervisory experience (civilian community law enforcement, military service, law enforcement, commercial or industrial guard services or security). Supervisors shall be responsible for directing the functions of all subordinates guards working during his/her tour of duty. Supervisors shall not hold the position of an on-duty guard except in emergencies. In emergencies, the supervisor may staff a post not to exceed two hours in any consecutive eight-hour period. The COR shall be notified when the supervisor staffs an emergency on-duty guard position. The Supervisor shall be in uniform and armed at all times. The supervisor shall not be removed from the contract, even on a temporary basis, to service other contracts, without the COR’s written consent.

e. The Contractor shall manage the total work effort associated with the guard services required herein to assure fully adequate and timely completion of these services.

Included in this function shall be a full range of management duties including, but not limited to, planning, scheduling, report preparation, establishing and maintaining records, and quality control.

f. The Contractor shall provide an adequate staff of personnel with the necessary management expertise to assure the performance of the work in accordance with sound and efficient management practices.

g. The Contractor shall provide adequate supervision of employees at all times. The supervisor(s) shall ensure that each post is staffed as required, that employees are properly uniformed and present a neat appearance, and that each employee is familiar with their post and duties.

h. The Contractor's supervisory personnel in charge of work under this contract shall be available at all times to receive and implement orders or special instructions from the COR concerning matters which affect the operation, protection and security of assigned areas.

i. At a minimum, the contractor’s supervisory personnel shall provide the level of supervision, management and oversight necessary to ensure that employees are properly trained to perform all duties as specified in accordance with the contract and the Revised Code of Washington (RCW) for the security post assigned. In addition, employees must:

i. Be properly uniformed and present a neat appearance.

ii. Maintain a continued state of proper training.

iii. Possess necessary permits and licenses and carry them on their person at all times.

iv. Perform their duties in a professional and customer friendly manner.

v. Must complete (sign/date) a Lautenberg Amendment Statement/Domestic Violence certification annually.

C.5.2 Schedules

a. The Contractor shall manage the monthly work schedule that indicates the specific hours of the day that each post will be active, including the number of personnel per post. The monthly work schedule shall be provided to the COR by the 15th of the current month for the following month. Changes to the monthly work schedule will be submitted to the COR at least 72 hours prior to the start of the period. Schedules will clearly reflect the contractor's ability to effectively staff all posts with a sufficient pool to cover illness, vacations and potential TAS requirements by the COR.

b. Main Gate hours (2 posts) are from 0500 – 1900 and 0600 – 1700 (Mon – Fri), excluding holidays

c. Fixed Post (3 posts) within the Buildings (1, 3, 4), 0800 – 1600, Mon – Fri, excluding holidays)

d. Rover (3 posts) are from 1900 – 0500 (365 days, to include holidays) 1800 – 0600 (365 days, to include holidays), 0600 – 1800 (Holidays) and 0600 - 1800 (weekends).

e. Federal Holidays include the following: New Year's Day, Martin Luther King, Jr. Day, Presidents Day, Memorial Day, Juneteenth National Independence Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, Christmas Day.

f. No guard shall leave his/her post until properly relieved, except for emergencies, in which case authorization from the COR shall be obtained prior to leaving the post. If a post is operational only during specified hours, the last guard shall leave at the end of the post's duty hours only after properly securing the post.

g. Break periods are mandatory and relief guards (which are non productive hours,i.e. not billed on the monthly invoice) staff shall be provided by the Contractor to ensure coverage of the fixed post. Failure by the contractor to furnish required relief breaks to the guard force shall be negotiated for non-compliance in accordance with the terms and conditions of the contract.

h. Guards assigned to roving posts may self-relieve as long as the post is manned for eight

(8) productive hours, which does not include the lunch period.

i. No employee of the Contractor shall provide more than twelve (12) hours of service in a 24 hour period (on 12, off 12). This limitation may be waived by the CO or the COR in emergency situations, which are beyond the control of the Contractor i.e. weather conditions.

C.5.3 Readiness to Perform

All guards, including the on-site supervisor, shall be in the prescribed uniform, on-post, and ready for duty at the start time for their shift and shall remain on the job and in full uniform until properly relieved. All guards must remain in uniform during their entire shift. Further, guards are expected to be capable of complying with the physical standards necessary for conducting security force activities requisite for the positions to which they have been assigned.

C.5.4 Standards of Conduct

The Contractor shall maintain satisfactory standards of employee competency, conduct, appearance, and integrity for taking such disciplinary action against their employees as may be necessary. Each Contractor employee is expected to adhere to standards of conduct that reflect credit on themselves, their employer, the Department of Commerce and the Federal Government.

The Government reserves the right to direct the Contractor to remove an employee from the work site for failure to comply with the standards of conduct. The Contractor shall initiate immediate action to replace such an employee to maintain continuity of services at no additional cost to the Government.

C.5.5 Appearance

The Government requires a favorable image and considers it to be a major asset of a protective force. The employee's attitude, courtesy, and job knowledge are influential in creating a favorable image.

a. Facial hair should be able to pass the NISOSH required fit test for a respirator, if required. Acceptable facial hair is full beard or mustache, neatly trimmed, and no longer than ¼ inch in length.

b. Hair in general should be clean, neat, and not interfere with wearing of headgear.

Uncovered hair should not fall below either eye. Covered hair should not protrude below the inside of sweatband of headgear. Items to hold hair in place should be concealed and blend with color of hair.

c. One set of stud earrings, one ring per hand (wedding band combinations should be counted as one ring), one fitted wrist watch, medical bracelets, and one necklace (not visible in uniform) are permitted. Visible piercing jewelry should be prohibited in locations other than the ear.

d. Tattoos displaying the following should be prohibited in the performance of duty:

Depictions of nudity, violence, or criminal activity; Illustrations, references, initials, symbolism, or acronyms that represent criminal, oppressive, discriminatory, or prejudicial organizations or activities; Gang-related or drug-related depictions; and Illustrations political in nature.

e. Uniforms should be clean, pressed, professional, and serviceable

C.5.6 Neglect of Duties

Any neglect of official duties shall not be tolerated. This includes sleeping on duty, unreasonable delays or failures to carry out assigned tasks, conducting personal affairs during duty hours, use of government provided telephones or computers for personal use, and refusing to render assistance or cooperate in upholding the integrity of the work site security. At no additional cost to the Government and to maintain continuity of services, the Contractor shall initiate immediate action to replace such an employee.

C.5.7 Disorderly Conduct

Contractor employee’s use of abusive or offensive language, flirting or sexually suggestive language or actions, any form of discrimination or sexual harassment, quarreling, intimidation by words, actions, or fighting will not be condoned. Contractor employee’s participation in disruptive activities, which interfere with normal and efficient Government operations, will not be condoned. To maintain continuity of services, Contractor shall initiate immediate action to replace any such employee(s) at no additional cost to the Government.

C.5.8 Intoxicants

The Contractor shall not allow any employee, while on duty, to possess, sell, consume, or be under the influence of intoxicants, drugs, or substances, which produce similar effects. The Contractor shall conduct initial and thereafter random drug testing of contract personnel. To maintain continuity of services, Contractor shall initiate immediate action to replace any such employee(s) at no additional cost to the Government.

C.5.9 Criminal actions

Contractor employees must abide by all Federal, State, and local laws and regulations.

Contractor employees may be subject to criminal actions as allowed by law. Examples of actions for which Contractor employees may be held accountable under criminal laws included but are not limited to:

a. Falsification or unlawful concealment, removal, mutilation, or destruction of any official documents or records or concealment of material facts by willful omission from official documents or records.

b. Unauthorized use of Government property.

c. Theft, vandalism, or immoral conduct.

d. Unethical or improper use of official authority or credentials.

e. Security violations.

C.5.10 Violence in the Workplace

The Contractor shall adhere to the Department of Commerce Policy on Workplace Violence.

Violence, threats, harassment, intimidation, and other disruptive behavior in the workplace shall not be tolerated; that is, all reports of incidents shall be taken seriously and shall be dealt with appropriately. Such behavior can include oral or written statements, gestures, or expressions that communicate a direct threat of physical harm. Individuals performing services under this contract who commit such acts may be removed from the premises and may be subject to criminal penalties. Failure of the Contractor to adhere to this Policy may result in termination of this contract.

C.5.11 Continuous Employee Observation and Evaluation

The Contractor shall arrange for continuous supervisory observation and evaluation of all guard force personnel and take appropriate corrective measures for all indications of emotional instability noted in the course of performing assigned guard services duties.

C.5.12 Records and Reports

The Contractor shall maintain records and prepare reports as set forth in this Statement of Work.

A copy of all reports shall be maintained on site and available at all times for inspection by the Government. From time to time the Contractor's employees may be required to make written and oral statements to the Federal Protective Service (FPS), the Federal Bureau of Investigation (FBI), or other agencies due to the nature of a particular incident. Any written statements provided shall be considered a report under the terms of the contract. All records and copies of reports shall be turned over to the Contracting Officer within five calendar days after contract completion.

C.6 USE, ACCOUNTABILITY AND CARE OF GOVERNMENT FURNISHED

PROPERTY AND FACILITIES

a. The Government will provide the Contractor the use of certain Government owned facilities, equipment, and materials for use only in connection with this contract. The use of Government furnished property for other purposes is strictly prohibited. All such facilities, equipment, and materials will be provided in "as is" condition.

b. Government property, including telephones and personal computers, will be used for official Government business only in the performance of this contract. The contractor or the contractor’s employees will not use government property in any manner for any personal advantage, business gain, or other personal endeavor.

c. The Contractor and the Contracting Officer’s Representative (COR) shall conduct a joint inventory of all Government owned equipment, materials and property before commencing work under this contract to determine the exact number and serviceability of furnished items. The Contractor shall then certify the findings of this inventory, assume accounting responsibility, and subsequently report inventory discrepancies to the COR. A quarterly inventory will be conducted by the Office of Security to ensure accountability of all government finished equipment.

d. All property furnished by the Government under this contract will remain the property of the Government. Upon termination of the contract, the contractor shall render an accounting of all such property, which has come into their possession under this contract The Government will be responsible for maintenance and repair of Government furnished property due to normal wear and tear. The contractor shall report to the COR the need for any such repairs not routinely provided by the Government. The contractor’s liability for loss, damage, destruction, or theft to Government furnished property shall be resolved in accordance with Section I, FAR Clause 52.245-1, Government Property.

e. Any property furnished by the Government to fulfill contract requirements, which is lost or damaged resulting from improper use or negligence by the contractor's employees, will be repaired or replaced by the Government and the cost of such repairs or replacement shall be deducted from the contractor's invoices.

f. The contractor shall take all reasonable precautions, as required by the Government, and in accordance with sound industrial practices, to safeguard and protect Government property.

C.6.1 Government Furnished Facilities

a. The Government will furnish or make available to the Contractor a supervisor’s office, a guard office (located at the main gate), a break room, and other space as deemed necessary by the COR.

b. The Contractor shall be responsible and accountable for such facilities provided and shall take adequate precautions, including but not limited to, the prevention of fire hazards, prevention of odors and prevention of attracting vermin. The Contractor shall obtain written approval from the Contracting Officer prior to making any modifications or alterations to the facilities. Any such modifications or alterations approved by the Government shall be made at the expense of the Contractor. At the completion of the contract, all facilities shall be returned to the Government in the same condition as received, except for reasonable wear and tear or as otherwise modified/altered through mutual agreement. The Contractor shall be held responsible for the cost of any required repairs to Government property or facilities caused by fault, negligence or abuse on the part of the contractor, or on the part of contractor employees.

C.6.2 Availability of Utilities

a. The Government will furnish the following utility services, at no cost to the contractor.

Utilities will be available at existing outlets, for use in those facilities provided by the Government and as may be required for the work to be performed under the contract:

electricity, steam, natural gas, fresh water, sewage service, and refuse collection.

b. At each post, the Government will provide, at no cost to the contractor, a single unrestricted line to the supervisor’s office and restricted telephone lines for calls within the building.

c. Other building utilities and services will be afforded the contractor in accordance with established Department operational procedures. This includes the use of concession facilities, when open, restrooms and the use of medical facilities when available for emergency purposes.

C.7 USE, ACCOUNTABILITY AND CARE OF CONTRACTOR FURNISHED ITEMS

Except for the items listed above as government furnished items, the Contractor shall provide all equipment, materials, and services to perform the requirements of this contract. The Contractor shall ensure that all contractor employees items of uniform and equipment, (as described below), necessary to perform work required by this contract, are properly maintained in acceptable and presentable condition at all times. The Contractor shall provide proof of possession of uniforms and equipment as discussed in this paragraph.

C.7.1 Uniforms

a. The Contractor shall furnish and maintain in acceptable condition, all items of uniform and equipment necessary to perform work required by the contract. All employees performing under this contract shall wear the same color and style of uniform.

b. All guard force personnel shall wear a complete uniform of the type prescribed in this section at all times when on duty. The appearance of uniforms shall be maintained so that shoes are shined; so that all items fit well and are clean, neat, and well pressed; and so that the uniform otherwise presents a favorable public image. The uniform's color(s) shall be the same as that in general use by large guard or police organizations in the United States.

An appropriately lettered breast badge and cap ornament shall indicate the jurisdiction from which authority, if any is obtained. Shoulder patches with Contractor identification and not larger than 4-1/2 inches by 4-1/2 inches shall be worn on the uniform's left shoulder. No other Contractor identification is to be worn or displayed on the uniform.

c. The Contractor shall be responsible for the cleaning, pressing, and repair costs for all uniforms. The Contractor shall supply enough in quantity of each item to satisfy the requirements under this contract and to ensure that all guards are equipped properly.

d. Each guard employee, including on-site supervisors, shall be issued a uniform by the Contractor. The following is a list of acceptable uniform items:

i. Shirts (long and short sleeve); Insignia as appropriate

ii. Trousers (All season weight)

iii. Black Garrison style belt;

iv. Necktie;

v. Cap (Police regulation style); ball caps are optional

vi. Jacket (summer and winter);

vii. Rain gear in bright yellow or orange with “Security” printed on back; Slicker with hood or other head cover, pair of rubber boots or shoe covers

viii. Reflective vest, should be printed with “Security” on the back

ix. Duty Belt “Keepers”

x. Key Strap with Flap

xi. Black gloves, leather and lined;

xii. Disposable Glove (1 pair) and pouch

xiii. Holster (Level II Retention with hammer safety strap), baton and/or pepper spray;

xiv. Name plate, gold or silver (over left breast pocket with first initial and last name);

xv. Handcuffs, key, and case or pouch

xvi. Oleoresin Capsicum (OC) case, Slide on belt type

xvii. OC or Combination OC-CS (Oleoresin Capsicum/Chlorobenzalmalononitrile) canister,

2.0 ounce non-flammable flip-top safety canister with fog/cone, stream, or foam spray pattern

xviii. Disposable Glove Pouch, Slide on belt type, holding one pair disposable gloves

xix. Gloves, winter

xx. Flashlight and batteries (producing light equal to or greater than a flashlight with 2 "D" cell batteries);

xxi. Flashlight holder, black, ring or snap style;

xxii. Radio and Holder, black;

xxiii. Expandable baton and Holder, Black;

xxiv. Contractor’s insignia shoulder patch (each shirt and jacket);

xxv. Whistle (thunder type) with chain attachment;

xxvi. Black shoes or boots, leather;

xxvii. Body Armor, NIJ Level IIA with carrier (minimum level) xxviii. Guards should qualify with assigned weapon, assigned by serial number

xxix. Magazines (3) or Speed Loader (2), compatible with specific weapon

C.7.2 Firearms and Ammunition

a. The Contractor shall provide appropriate firearm equipment to arm security guards at required posts in accordance with Washington State regulations and standards. The contractor shall furnish and maintain in an acceptable condition, enough operational firearms to ensure armed security, to include during shift changes, and an additional two

(2) weapons to provide backups for malfunctioning weapons.

b. Privately owned firearms are not authorized for use while on duty. Firearms shall be a Double Action only, Semi-automatic pistol .9mm caliber Glock 17 or equivalent.

c. Qualifications shall be performed semi-annually.

The contractor shall provide to the COR, within 20 days after contract award, a list of firearm serial numbers, make and model of the firearms to be used or stored on the premises. This list shall be kept current throughout contract performance. Any revisions to the list shall be provided in writing to the COR two (2) business days prior to making changes.

d. Prior to the issuance to the security guards, the supervisor shall inspect the firearms.

Firearms and ammunition shall be handled in a safe and prudent manner. Loading and unloading of ammunition and cleaning of firearms shall take place in designated areas only.

All firearms and associated ammunition may be stored in Contractor provided secure containers at the NOAA facility location approved by the COR. The weapons container shall be a safe or key/combination lock cabinet which complies with Washington State standards for the storage of weapons. The contractor shall restrict the keys and/or combination lock to authorized contract personnel only. Firearms and ammunition are allowed on the contract site only after weapon storage cabinets and clearing bins are in place.

e. In the event that a firearm is lost or stolen, the contractor shall notify the COR immediately upon discovery and shall relate all the particulars known regarding the loss or theft of the weapon. Further, the contractor shall provide a detailed written report to the COR within one (1) Government business day of the incident, including the date and time of the incident. The contractor shall notify the COR of the serial number for the replacement weapon.

f. The contractor shall maintain appropriate and ample supplies of firearms upkeep and maintenance equipment including lubricating oil, cleaning solvent, brushes, cleaning rods, patches, and other normal maintenance tools.

g. Ammunition for authorized firearms shall be provided by the contractor. Each employee, entering on duty, including the uniformed On-Site Supervisory, shall be issued three (3) magazines. Ammunition for the weapons will be semi jacketed hollow point rounds in standard size magazines, with two additional magazines on the duty belt. Ammunition shall be inspected daily to ensure it’s safe and effective for use. Firearms will be loaded with a round in the chamber.

h. An additional 1000 rounds of ammunition shall be provide and stored onsite to accommodate emergencies and to be available in the event additional services are ordered.

Ammunition shall be replaced every six months. These rounds shall be expended during the semi-annual re-certification firings.

i. Unless required in the performance of assigned duties, no firearms shall be removed from the premises. When not in use, firearms shall be stored in an approved firearms cabinet.

C.7.3 Supplemental Equipment

Each officer shall be equipped with a canister of Oleoresin Capsicum (OC) spray, 1.8 oz. canister with the appropriate holder for the spray. All officers shall receive annual training in the use of OC spray by a certified trainer.

The Contractor shall issue the supervisor(s), relief and rover(s) a mobile phone for emergency communication with the COR. A supervisor shall be available for response 24 hours per day, 7 days per week, 365 days a year.

The contractor will provide a vehicle for use during patrols that is suitable for normal driving on paved roads and parking lots as well as having the size and capability to be taken on trails that are located on the north and south side of the facility, only in the event of emergency.

C.8 KEY AND COMBINATION CONTROL

The Contractor shall receive, secure, issue, and account for all keys and combinations issued for access to buildings, offices, equipment, and gates for the purposes of this contract. Prior to contract performance, the Contractor shall sign a receipt for all keys and combinations issued by the Government. The Contractor shall maintain records, to be made available to the COR upon request, that show how many keys are in existence, in whose possession they are, and who has the knowledge of and access to all combinations. Keys shall not be duplicated without the COR’s approval.

Loss of site or building master keys will result in the Contractor being required to re-key the impacted area at the Contractor’s expense. Loss of issued key cards will result in an invoice deduction. The COR shall be immediately notified of lost or stolen keys, key cards and combinations.

C.9 PERSONNEL REQUIREMENTS

C.9.1 General Personnel Qualifications

a. Each contract employee must meet all personnel requirements as listed in the Statement of Work as well as, those listed in the Homeland Security Presidential Directive 12 (HSPD- 12). These include certain education, experience, medical, and security requirements as prescribed by the Department of Commerce. On a monthly basis, the Contractor will provide the COR with a spreadsheet of Washington State Certified guards, which outlines each course completion date, expiration date, license number and expiration date.

Supporting documentation will be provided with each update supporting the noted change.

b. In general, uniformed personnel will be a minimum of twenty-one (21) years of age. All guards shall be well proportioned in height and weight, and in good general health without physical defects or abnormalities, which would interfere with the performance of duties.

All guards must be free from any communicable disease. Specific vision and hearing requirements are listed below.

c. Minimum personnel requirements shall include possession of a high school diploma or equivalency and have two (2) years of experience demonstrating each of the following items (1 – 5):

i. The ability to meet and deal with the general public. The ability to read, write and speak the English language fluently under extreme duress.

ii. The ability to read, understands, and applies printed rules, detailed orders, instructions, and training materials.

iii. The ability to maintain poise and self-control under stress.

iv. The ability to construct and write clear, concise, accurate and detailed reports.

v. The ability to use a personal computer and utilize various software programs to include

Word for Windows and Excel.

d. Each employee on this contract will be a U.S. Citizen (either by birth or naturalization); or be a lawful permanent resident of the United States. They must also possess a current State driver’s license.

C.9.2 Physical Fitness Program

The Contractor shall develop and maintain a physical fitness program for all guard force personnel assigned to duty under this contract. The program shall be sufficiently comprehensive to ensure employees maintain physical fitness allowing them to continuously meet the physical requirements of their duties.

C.9.3 Physical Qualifications

Each contract employee must pass a physical examination given by a licensed physician or health care professional prior to employment and yearly thereafter. The Contractor will certify to the COR yearly that staff successfully passed the examination and can perform their duties without being a danger to themselves or others.

The following physical requirements apply for all guard force personnel:

a. Vision

i. 20/30 vision while using both eyes (may use corrective lenses or surgical correction);

ii. Capable, in at least one eye, of reading a minimum of Jaegar Number 2 or equivalent type and size letter at a distance of no less than 12 inches on a standard Jaegar chart;

iii. Normal color vision; and

iv. No peripheral vision deficits, night blindness, or visual conditions that may prevent successful task performance.

b. Hearing

i. Average hearing across 500, 1000, 2000, and 3000 Hertz (Hz) is less than or equal to 25 decibel (db) (may use a hearing aid);

ii. Hearing at 4000 and 5000 Hz levels is less than or equal to 45db; and

iii. No inner, middle, or outer ear disorders affecting equilibrium.

c. Cardiovascular System

Possesses adequate aerobic capacity: Minimum 9 METs or31.5milliliter/kilogram/minutes VO2 Max during standardized aerobic capacity test (stepbox, treadmill, or stepmill for 6 minutes); and resting blood pressure: Maximum: 180 systolic, 90 diastolic (read 120 over 80millimeters of mercury).

d. Musculoskeletal System

i. Exhibits full range of motion;

ii. Able to easily get down to and up from a kneeling position;

iii. Able to lift 40 pounds minimum from floor to waist;

iv. Able to bench press at least 40 percent of his or her body weight;

v. Able to perform sit-ups and push-ups continuously for at least 30 seconds.

e. Addiction

Individuals shall have no established medical history or medical diagnosis of habitual alcoholism or drug addiction, or, where such a condition has existed, the individual shall provide signed medical documentation and evidence certified by a physician or medical institution, as applicable, of having completed a rehabilitation program which would give a reasonable degree of confidence that the individual would be capable of performing assigned guard services duties. Any subsequent determination or finding shall be disqualifying from guard service. Individual’s use of medications such as narcotics, sedative hypnotics, barbiturates, amphetamines, or any drug with potential for addiction, that is taken for extended periods of time (e.g., beyond 10 days), or is prescribed for a persistent or recurring underlying condition, is a disqualifying factor.

f. General Health

i. No loss of sense of smell, aphonia, or other abnormalities of nose, throat, or ears that may prevent successful task performance;

ii. No evidence of chronic bronchitis, emphysema (moderate or severe), infectious pulmonary tuberculosis, or other respiratory abnormalities that may prevent successful task performance;

iii. No evidence of eczema, psoriasis, dermatitis, or other dermatological condition that may prevent successful task performance;

iv. No evidence of a gastrointestinal issue that may prevent successful task performance or prevent the candidate from being able to stand or walk continuously for eight hours without regular access to a restroom; and

v. No unauthorized drug use.

g. Mental Health

An individual who has been incapacitated due to a mental illness which could interfere with the effective performance of assigned guard services duties shall, prior to resumption of such duties, provide signed medical documentation and evidence certified by a physician or medical institution, as applicable, of recovery and ability to perform such duties.

C.9.4 Drug Testing Requirement

The Contractor shall institute an initial and random drug-testing program to ensure 100% of the workforce is initially tested and thereafter at least 25% of the workforce is randomly tested annually for illegal drug use, by a drug testing laboratory that is nationally recognized and accredited. The Contractor will ensure any individual testing positive is immediately dismissed from their guard duties and removed from the site. The Contractor will immediately inform the COR of any individual that test positive for illegal drugs.

The Contractor will provide the COR the complete numbers tested versus employed at 30 days before the end of each period of performance. The cost of the random testing is solely the responsibility of the Contractor.

C.10 CERTIFICATIONS AND TRAINING

a. All guards must be Washington State trained guards in accordance with the Washington State certification. The Contractor shall comply with the Washington State training requirement for all guards and supervisors throughout contract performance. All armed security guards must be certified to carry and fire a weapon in the State of Washington.

b. No later than ten (10) days prior to full performance of standard security guard services, the Contractor shall supply the COR with a list of all employees to be assigned to any post. This list shall include each employee’s completed training, certifications, dates of training yet to be completed (if applicable), the courses needed to be completed and other pertinent training information. Thereafter, this spreadsheet shall be updated monthly, by the Contractor, and supplied to the COR by the 5th working day of each month.

C.10.1 Requirements

The contractor must adhere to the following requirements:

a. Every guard and supervisor must meet the contract training requirements and must possess a valid Washington State certification card prior to assignment to the contract sites. All guards must have the required valid permits (clearance card, firearms permit, cardiopulmonary resuscitation (CPR) and first aid) as prescribed by their position prior to being assigned to this contract. Failure to carry valid credentials while on duty shall result in the employee not being permitted to work. Re-training and re-certification requirements must be met prior to their expiration in order to remain assigned to the contract site. All supervisors and guards assigned to the contract must be certified in the performance of CPR and in the use of automatic external defibrillators (AED).

b. All contractor personnel must be familiar with and complete all requirements for the

NOAA Seattle location prior to assignment.

c. All contractor personnel must meet the following minimum initial training requirements at the time of assignment to the NOAA Seattle facility:

i. General Job Training (8 hrs., 20% practical application) 1.Overview of the administration and /or agency policy 2.Overview of the Roles and Responsibilities of the guard 3.Ethics and Professionalism 4.Company/agency administrations 5.Post duties

ii. Human Interaction and Customer Service (16 hrs. in the following subjects with

50% practical application)

i. Principals of Communications

ii. Professional Public Relations

iii. Understanding Human Behavior (psychology)

Seasoned guards are first-line representative of the agency being protected.

Guards spend the majority of their duty day interacting with public. Human interaction and customer service skills are essential to effective job performance in providing security. Armed Contract Security Officers (ACSO) with these skills help gain public trust, support, and compliance. Strong conflict management skills can often deescalate or completely stop a negative situation from occurring. These skills are also valuable in notifying other safety/security team members about a potential problem.

iii. Weapons and Defensive Tactics (64 hrs., 80% practical application)

i. Defensive Tactics

ii. Use of Handcuffs

iii. Use of Non-Lethal Weapons

1. Baton

2. OC Spray

iv. Use of Firearms (requalify semi-annually and witnessed by COR or designee):

v. Use of Force

ACSO’s must comply with all appropriate federal, state, and local weapons regulations, as well as successfully complete the firearms range qualifications requirements of a state or local firearms permit/license issuance process. This is not an acceptable replacement or substitution for the requirement of firearms qualification every six (6) months, and receive annual refresher training on firearms, non-lethal weapons, defensive tactics, handcuffing, and use of force.

iv. Inspections (24 hrs. with 50% practical application)

i. Examining Identification and Credentials

ii. Screener Training when required

v. Law Enforcement Support (16 hrs. with 20% practical application)

i. The Law, Legal Authorities, Jurisdiction, and Responsibilities

ii. Crimes and Offenses

iii. Search and Seizure

iv. Authority to Detain

v. Crime Scene Protection

vi. Rules of Evidence

vii. Crime Detection, Assessment, and Response

vi. Patrol (2 hrs., 20% hands on and/or practical)

i. Importance of patrol methods and patrol hazards

vii. Communications (8 hrs. with 50% practical application)

i. Records, reports and forms

ii. Communications equipment

viii. Emergency Response (24 hrs., 50% hands on and/or practical)

i. Active Shooter

ii. General response

iii. Safety and Fire Prevention

iv. Special Situations

v. Terrorism, Anti-Terrorism, and Weapons of mass destruction

vi. Bomb threats and Incident

vii. Hostage situations

viii. Civil Disturbances

ix. Cardio-pulmonary resuscitation (CPR), automatic external defibrillator

(AED), First Aide

x. Emergency Communications

xi. NOAA WRC Post Orders and OEP with relevant emergency procedures d.Contractor must present 40 hours of refresher training within three years of an ACSO initial training or previous refresher training conclusion date. Coverage of material must include questions and answers, interactive tasks, and reviews/quizzes of the material.

Instructor shall use his/her expertise in evaluating ACSOs progress in comprehending and applying concepts and materials taught. There may be some fluctuation in actual time covered for each subject, but under no circumstances shall the Instructor provide less than 40 hours of training.

e. All supervisors working under this contract must successfully complete supervisory training in addition to basic training. Supervisory training shall be specialized and shall include, at a minimum:

i. Techniques for issuing written and verbal orders;

ii. Uniform clothing and grooming standards;

iii. Post inspection procedures; and

iv. Employee motivation.

f. Any replacement employees must meet the contract training requirements prior to assignment.

C.10.2 Government-Provided Training and Records

During the first month of contract award, the DOC will conduct on-site orientation and training for the contractor’s supervisory personnel. The contractor's supervisory personnel are then responsible for ensuring that all other personnel receive proper on-site orientation and training.

Additional government training will only be provided to contractor’s supervisory personnel in the event new systems or equipment is brought onto the contract site. Initial training is anticipated to last 1-2 days.

The contractor shall provide 5 day notice of the times, locations, and nature of all training to the COR, who will conduct periodic audits of the contractor training to ensure ongoing compliance with contract requirements.

The contractor will submit evidence that each office and Supervisor has been trained and certified as required by the contract and will ensure that each contract employee receives an aggregate training of 20 hrs. per year in addition to the semi-annual requalification.

C.10.3 Lack of Training

If the Contracting Officer or COR determines that any Contractor employee does not, in fact, possess required training, the Contracting Officer will direct the Contractor to immediately remove such employee from duty and provide a qualified replacement at no additional cost to the Government. If the Contractor fails to provide such replacement, the Government may exercise its options for termination under the Default clause, or may exercise other options available through other provisions of the contract. THERE WILL BE NO WAIVERS OF ANY

TRAINING REQUIREMENTS OR TIMEFRAMES SPECIFIED IN THIS CONTRACT.

C.10.4 Employment of Government Personnel

The Contractor shall not employ for the purposes of this contract any Federally Employed civilian, contractor or military personnel currently employed by the Government in this facility without the permission of the employee's supervisor / Commanding Officer, the COR and the Security Officer.

C.10.5 Other Required Licenses

The contractor shall possess all State of Washington guard licenses and permits.