Attachment 1 - Quality Assurance Survellience Plan.docx
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Attachment 1 - QUALITY ASSURANCE SURVEILLANCE PLAN
| Task / Critical Subtask |
| Quality / Performance Standard |
| Means of Measurement |
| Corrective Action |
Phase-In – Deficiency Report D.4.1
| Deficiency Report within two (2) after initial inspection |
| Delivered deficient report within two (2) days after inspection |
| Item still requires to be delivered, if not delivered timely it |
may lead to negative reporting in CPARS by Government.
Preventative and Corrective Maintenance - D.4.2 (A)
| Submission of Proposed Maintenance Schedule and Proposed Maintenance requirements to be performed on the equipment. |
| Delivered proposed maintenance schedule and maintenance requirements. |
| Item still requires to be delivered, if not delivered timely it |
may lead to negative reporting in CPARS by Government.
Will lead to delayed monthly payments until received.
Preventative and Corrective Maintenance - D.4.2 (A)(2)(e)
| Twenty-four (24) hours advanced written notice to COR when preventative maintenance work requires opening, dismantling, or shut down of part or whole system |
| Written notification Twenty-four (24) hours in advance of services to be performed |
| Contractor may be required to reschedule work, and/or reschedule work after hours per D.4.2 (A)(2)(e)(iii) at no additional expense to the Government. |
Discussion and review with COR/POC upon first offense.
If discussions and review with COR/POC happen more than 3 times during period of performance, may lead to negative reporting in CPARS by Government.
Preventative and Corrective Maintenance - D.4.2 (A)(2)(f)
| Contractor shall notify COR/POC immediately of all damaged facility systems, Government property, disrupted operations, and any personal injury |
| Written notification |
| Discussion and review with COR/POC upon first offense. |
If discussions and review with COR/POC happen more than 3 times during period of performance, may lead to negative reporting in CPARS by Government.
Preventative and Corrective Maintenance - D.4.2 (B)(1) – Lighting Systems
| Contractor shall conduct quarterly inspections. |
| Visual inspection/Notation on required monthly Maintenance Log |
| Discussion and review with COR/POC upon first offense. |
If discussions and review with COR/POC happen more than 3 times during period of performance, may lead to negative reporting in CPARS by Government.
Any damage caused to equipment from non-performance, which may result in repair and/or replacement of any equipment as a result of non-performance, the contractor shall be responsible for all costs associated with damage or replacement.
| Preventative and Corrective Maintenance - D.4.2 (B)(1) – Lighting Systems |
| Weekly inspection of all lights |
| Written report submitted to COR/POC every Monday. |
| Discussion and review with COR/POC upon first offense. |
If discussions and review with COR/POC happen more than 3 times during period of performance, may lead to negative reporting in CPARS by Government.
Preventative and Corrective Maintenance - D.4.2 (B)(2) – Plumbing Systems
| System testing in accordance with Federal, State and Local Plumbing codes, as identified on Preventative Maintenance Schedule and removal of any debris from floor drains |
| Visual inspection/Notation on required monthly Maintenance Log |
| Discussion and review with COR/POC upon first offense. |
If discussions and review with COR/POC happen more than 3 times during period of performance, may lead to negative reporting in CPARS by Government.
Any damage caused to equipment from non-performance, which may result in repair and/or replacement of any equipment as a result of non-performance, the contractor shall be responsible for all costs associated with damage or replacement.
Preventative and Corrective Maintenance - D.4.2 (B)(3) – Mechanical Systems
| Preventative maintenance of HVAC equipment per industry standards and manufacturer’s specifications and O&M manuals. Critical maintenance on either heating or cooling system shall be accomplished prior to season in which the equipment is needed. |
| Visual inspection/Notation on required monthly Maintenance Log |
| Discussion and review with COR/POC upon first offense. |
If discussions and review with COR/POC happen more than 3 times during period of performance, may lead to negative reporting in CPARS by Government.
Any damage caused to equipment from non-performance, which may result in repair and/or replacement of any equipment as a result of non-performance, the contractor shall be responsible for all costs associated with damage or replacement.
Preventative and Corrective Maintenance - D.4.2 (B)(4) – Electrical Systems
| Contract shall report all dead animals found in or immediately around the pool itself to the COR. Contractor is responsible for all disposal, unless otherwise agree based on quantity and size of animals found |
| Visual inspection/Notation on required monthly Maintenance Log |
| Discussion and review with COR/POC upon first offense. |
If discussions and review with COR/POC happen more than 3 times during period of performance, may lead to negative reporting in CPARS by Government.
Preventative and Corrective Maintenance - D.4.2 (B)(4) – Electrical Systems
| Per (4)(b)(i) – Notify COR/POC of any required equipment shutdown |
| Visual inspection/Notation on required monthly Maintenance Log |
| Contractor may be required to reschedule work, and/or reschedule work after hours per D.4.2 (A)(2)(e)(iii) at no additional expense to the Government. |
If discussions and review with COR/POC happen more than 3 times during period of performance, may lead to negative reporting in CPARS by Government.
Preventative and Corrective Maintenance - D.4.2 (B)(4) – Electrical Systems
| Per (4)(b)(ii) – Utilize electrical manufacturer certified replacement parts for the repair of all switchboards, panelboards, receptacles, safety switches, control panels, switches, lighting fixtures, etc. |
| Visual inspection/Notation on required monthly Maintenance Log |
| If contractor does not utilize electrical manufacturer certified replacement parts, and/or use of non-manufacturer certified parts result of damage to Government property, the contractor shall be required to replace at their expense and no additional cost to the Government with correct parts, this includes any system or piece of equipment damaged as a result of improper part being used. |
Will lead to negative reporting in CPARS by Government.
| Preventative and Corrective Maintenance - D.4.2 (B)(4) – Electrical Systems |
| Inspect pole-mounted and planter bed GFCI receptacles for proper wiring connections and safe conditions of weatherproof covers. |
| Visual inspection/Notation on required monthly Maintenance Log |
| Item still requires to be delivered, if not delivered timely it |
may lead to negative reporting in CPARS by Government.
| Preventative and Corrective Maintenance - D.4.2 (B)(4) – Electrical Systems |
| Per (4)(b)(v) - Annual grounding and bonding test of the pool area and equipment to verify the integrity of the system. |
| Visual inspection/Notation on required monthly Maintenance Log |
| Item still requires to be delivered, if not delivered timely it |
may lead to negative reporting in CPARS by Government.
| Preventative and Corrective Maintenance - D.4.2 (C)(4) – Maintenance Reporting Requirements |
| Monthly Preventative Maintenance schedule dates (schedule, completed & back log) |
| Written report that is to be received within 5 business days at the end of each month. |
| Discussion and review with COR/POC upon first offense. |
If discussions and review with COR/POC happen more than 3 times during period of performance, may lead to negative reporting in CPARS by Government.
Approval of monthly invoices and resulting payments will be delayed until report is received.
| D.4.3 – Memento Removal (a) |
| All mementos are to be collected daily 100% if the time. |
| Visual inspection/Notation on required monthly Maintenance Log |
| Discussion and review with COR/POC upon first offense. |
If discussions and review with COR/POC happen more than 3 times during period of performance, may lead to negative reporting in CPARS by Government.
| D.4.3 – Memento Removal (b) |
| Coins shall be removed weekly. They are to be logged, secured, and turned over to the COR. |
| Visual inspection - Coins turned over to COR/POC |
| Discussion and review with COR/POC upon first offense. |
If discussions and review with COR/POC happen more than 3 times during period of performance, may lead to negative reporting in CPARS by Government.
Approval of monthly invoices and resulting payments will be delayed until report is received.
| D.4.4 – Porcelain Enamel Panels |
| Weekly cleaning per manufacturer’s written instructions. |
| Visual inspection |
| Discussion and review with COR/POC upon first offense. If discussions and review with COR/POC happen more than 3 times during period of performance. |
May lead to negative reporting in CPARS by Government.
| D.4.5 – Bronze Sculpture Conservation |
| Three (3) conservation maintenance visits per year between March and November. |
| Visual inspection/Submission of Conservation Treatment Report within 15 business days after completion of work. |
| Discussion and review with COR/POC upon first offense. |
If discussions and review with COR/POC happen more than 3 times during period of performance, may lead to negative reporting in CPARS by Government.
Approval of monthly invoices and resulting payments will be delayed until report is received.
| D.4.6 – General Masonry Cleaning – (b) Major Cleaning |
| Clean all granite elements twice per year, once in spring and once in fall. |
| Visual inspection |
Daily Log must be available onsite during cleaning, and submitted with monthly Maintenance Log Discussion and review with COR/POC upon first offense.
If discussions and review with COR/POC happen more than 2 times during period of performance, may lead to negative reporting in CPARS by Government.
Approval of monthly invoices and resulting payments will be delayed until report is received.
| D.4.6 – General Masonry Cleaning – (c) General Cleaning |
| On a daily basis contractor shall inspect site and remove/clean-up. |
| Visual inspection |
| Discussion and review with COR/POC upon first offense. |
If discussions and review with COR/POC happen more than 3 times during period of performance, may lead to negative reporting in CPARS by Government.
| D.4.7 – Water and Pool Features |
| (b)(i)(A) - Deactivation of Scrim under freezing conditions, and reactivation when freezing temperatures are not expected to return for three (3) days. |
| Visual Inspection |
| Discussion and review with COR/POC upon first offense. |
If discussions and review with COR/POC happen more than 3 times during period of performance, may lead to negative reporting in CPARS by Government.
If any damage is caused because of non-performance, the contractor shall be responsible for all costs associated with damage or replacement.
| D.4.7 – Water and Pool Features |
| (b)(i)(B) Drain scrim as requested by COR/POC for special events. |
| Visual Inspection |
| Discussion and review with COR/POC upon first offense. |
If discussions and review with COR/POC happen more than 3 times during period of performance, may lead to negative reporting in CPARS by Government.
Contractor shall be required to immediately drain scrim at direction of COR/POC if found not to be drained as required.
| D.4.7 – Water and Pool Features (b)(ii) Pool & Fountain |
| The contractor shall be responsible for deactivating the pool and fountain within 24 hours of written COR/POC notification during cold and windy weather events as requested by COR/POC if there is a concern the heating system cannot keep the water body from freezing. |
| Visual Inspection |
| Discussion and review with COR/POC upon first offense. |
If discussions and review with COR/POC happen more than 3 times during period of performance, may lead to negative reporting in CPARS by Government.
If any damage is caused because of non-performance, the contractor shall be responsible for all costs associated with damage or replacement.
| D.4.7 – Water and Pool Features (c) |
| Contractor is responsible keeping water feature’s filtration system and system two water walls, and membrane fully functional. The water must be clear, algae free, and free from unpleasant odors. |
| Visual inspection |
| Discussion and review with COR/POC upon first offense. |
If discussions and review with COR/POC happen more than 3 times during period of performance, may lead to negative reporting in CPARS by Government.
If water is found not to be clear, algae free or free from odors, the contractor shall immediately address the issue upon request.
| D.4.7 – Water and Pool Features (d) – Routine Maintenance Tasks |
| Two (2) times per week, the contractor shall manually brush the water wall, membrane pool, and other pool surfaces. This |
| Visual inspection |
| Discussion and review with COR/POC upon first offense. |
If discussions and review with COR/POC happen more than 3 times during period of performance, may lead to negative reporting in CPARS by Government.
| D.4.7 – Water and Pool Features (e) – Daily Tasks or as requested |
| On a daily basis, the contractor shall clear all debris from the water feature, upper basin of the cascade, inspect and clean basket strainers and check chemical tank levels. |
| Visual inspection |
| Discussion and review with COR/POC upon first offense. |
If discussions and review with COR/POC happen more than 3 times during period of performance, may lead to negative reporting in CPARS by Government.
| D.4.7 – Water and Pool Features (f) – Weekly Task |
| Test and record water quality parameters and compare values measured by water treatment controller. Record the water meter reading for water usage. |
| Visual inspection/Notation on required monthly Maintenance Log |
| Discussion and review with COR/POC upon first offense. |
If discussions and review with COR/POC happen more than 3 times during period of performance, may lead to negative reporting in CPARS by Government.
Approval of monthly invoices and resulting payments will be delayed until report is received.
| D.4.7 – Water and Pool Features (g) – Winter Operation |
| Test water heater operation in advance of cold weather, activate water heaters, drain membrane pool and deactivate membrane pool pumps, verify water temp readings and inspect for ice buildup. If ice build up is present, deactivate waterfall and water pumps. |
| Visual inspection/Notation on required monthly Maintenance Log |
| Discussion and review with COR/POC upon first offense. |
If discussions and review with COR/POC happen more than 3 times during period of performance, may lead to negative reporting in CPARS by Government.
Approval of monthly invoices and resulting payments will be delayed until report is received.
If any damage is caused because of non-performance, the contractor shall be responsible for all costs associated with damage or replacement.
| D.4.7 – Water and Pool Features (h) Quarterly Maintenance Checklist |
| Contractor shall perform all work identified in this Section of the PWS. |
| Visual inspection/Notation on required monthly Maintenance Log |
| Discussion and review with COR/POC upon first offense. |
If discussions and review with COR/POC happen more than 3 times during period of performance, may lead to negative reporting in CPARS by Government.
| D.4.8 – Landscaping – (A) Irrigation System |
| Bi-weekly irrigation system checks. |
| Visual inspection/Notation on required monthly Maintenance Log |
| Discussion and review with COR/POC upon first offense. |
If discussions and review with COR/POC happen more than 3 times during period of performance, may lead to negative reporting in CPARS by Government.
| D.4.8 – Landscaping – (A) Irrigation System |
| Fall System Shutdown |
| Visual inspection/Notation on required monthly Maintenance Log |
| Discussion and review with COR/POC upon first offense. |
If discussions and review with COR/POC happen more than 3 times during period of performance, may lead to negative reporting in CPARS by Government.
| D.4.8 – Landscaping – (A) Irrigation System |
| Spring Startup |
| Visual inspection/Notation on required monthly Maintenance Log |
| Discussion and review with COR/POC upon first offense. |
If discussions and review with COR/POC happen more than 3 times during period of performance, may lead to negative reporting in CPARS by Government.
| D.4.8 – Landscaping – (B) Soil Analysis |
| Within first 45 days of contract performance, the contractor must take soil sample to monitor pH, organic matter content, nutrients and/or biology in order to establish base line. |
Within 10 business days after soil analysis is conducted unless otherwise agreed the contractor must provide written recommendations from a soil scientist.
Work must be performed within first 45 days after period of Performance start date..
Written report due within ten (10) business days, unless otherwise agreed from date of initial soil analysis.
Item still requires to be delivered, if not delivered timely it may lead to negative reporting in CPARS by Government.
| D.4.8 – Landscaping – D-I |
| Contractor is responsible for all work identified in these Sections. |
| Visual inspection/Notation on required monthly Maintenance Log |
| Discussion and review with COR/POC upon first offense. |
If discussions and review with COR/POC happen more than 3 times during period of performance, may lead to negative reporting in CPARS by Government.
| D.4.8 – Landscaping – J – Pest Management |
| Provide a Pest Management Plan within 30 calendar days after award. |
| Submitted Pest Management Plan |
| Item still requires to be delivered, if not delivered timely it |
may lead to negative reporting in CPARS by Government.
| D.4.8 – Landscaping – O – Underdrainage and Drainage Structure Maintenance |
| Check functionality of under drainage every sic (6) Months and remove debris. |
Clean clean-outs on one (1) time a year, in the fall after all the leaves have dropped
Check belvedere slot drains every three (3) months and remove debris.
Check all drainage structures quarterly for functionality. All structure must be cleaned in the spring.
| Visual inspection/Notation on required monthly Maintenance Log |
| Discussion and review with COR/POC upon first offense. |
If discussions and review with COR/POC happen more than 3 times during period of performance, may lead to negative reporting in CPARS by Government.
If any damage is caused because of non-performance, the contractor shall be responsible for all costs associated with damage or replacement.
| D.4.8 – Landscaping – P – Remove Debris/Litter/Police Grounds |
| Contractor is shall perform general litter patrol throughout site 7 days a week. |
| Visual inspection |
| Discussion and review with COR/POC upon first offense. |
If discussions and review with COR/POC happen more than 3 times during period of performance, may lead to negative reporting in CPARS by Government.
All Work below is subject to separate Task Orders, but general performance requirements apply to overall contract.
D.5.1 – Service Calls/Response and
Contract must be available to response and/or record requests for services 24 hours per day, 365 days per year.
| Contractors response to service request within 24 hours, 365 days per year. |
| Discussion and review with COR/POC upon first offense. |
If discussions and review with COR/POC happen more than 3 times during period of performance, may lead to negative reporting in CPARS by Government.
If delays and/or failure to respond result in damage to Government, the contractor may be responsible for all costs of repair or replacement.
| D.5.2 -Repairs – Non-Emergency (Non-Service Call) |
| Report any issue that requires repair and/or replacement or may lead to a repair and/or replacement to COR/POC with 24 hours. |
If COR/POC reports issue, the contractor must respond within one (1) hour of receiving notification.
All repair work must be completed within 24 hours, unless otherwise agreed to in writing.
The actual work will be address through separate Task Orders as needed Notification to COR/POC
Contractors response within one (1) hour of COR/POC notification
Repair completion within 24 hours or other agreed upon time frame.
Notation on required monthly Maintenance Log Discussion and review with COR/POC upon first offense.
If discussions and review with COR/POC happen more than 3 times during period of performance, may lead to negative reporting in CPARS by Government.
If delays and/or failure to respond result in damage to Government, the contractor may be responsible for all costs of repair or replacement.
| D.5.4 – Emergency and Special Event Services |
| Contractor must respond within one (1) hour to meeting with CO and/or COR for unplanned event or emergency. |
Emergency work must begin within 2 hours unless otherwise agreed to.
Contractors response within one (1) hour of COR/POC notification
Notation on required monthly Maintenance Log
Discussion and review with COR/POC upon first offense.
If discussions and review with COR/POC happen more than 3 times during period of performance, may lead to negative reporting in CPARS by Government.
If delays and/or failure to respond result in damage to Government, the contractor may be responsible for all costs of repair or replacement.
| D.5.5 – Snow/Ice Removal |
| Contractor shall comply with Table 1 – Snow and Ice Removal Schedule |
| Visual inspection/Notation on required monthly Maintenance Log |
| Discussion and review with COR/POC upon first offense. |
If discussions and review with COR/POC happen more than 3 times during period of performance, may lead to negative reporting in CPARS by Government.
| D.9 - Safety |
| Contractor must adhere to all policy or regulation resulting from Executive Order 13999 – Protecting Worker Health and Safety regarding COVID-19 and/or any other health and safety risk that may develop through-out performance of the contract |
| Visual Inspection |
| Any employees-sub-contractor employees found to not be following procedures or any other safety requirement may be asked to leave premiss by NPS Personal, without contractor input, and not allowed to return until they can comply with this requirement. |
If discussions and review with COR/POC happen more than 3 times during period of performance, may lead to negative reporting in CPARS by Government.
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