Attachment_1_Quality_Assurance_Surveillance_Plan_QASP_N0016721R0004.docx

J. Quality Assurance Surveillance Plan (QASP)

1. CONTRACT

This contract provides engineering support to design, fabricate, install, and sustain existing and new User Operational Evaluation System (UOES) versions of the Environmental Ship Motion Forecasting (ESMF) system onboard Military Sealift Command (MSC) ships. The engineering support will also include providing ESMF system support for test events and fleet experimentations. The contract provides support for any test event and fleet experimentations at sea by providing engineering support to design, fabricate, install, and sustain the Fly-Away-Kits (FAK) version of the ESMF system on either MSC, United States (U.S.) Navy ships, and other Department of Defense (DoD) ships/vessels of opportunity that becomes present.

The contract will be an Indefinite-Delivery Indefinite Quantity (IDIQ) type contract with cost plus fixed fee labor CLINs, cost-only Other Direct Cost (ODC) CLINs, and Not-Separately-Priced (NSP) Contract Data Requirements List (CDRL) CLINs. This contract will have an ordering period of five years from the effective date of contract award for the issuance of Task Orders (TO). All TOs issued under this proposed contract will be completed within one year after the end of the ordering period.

2. GENERAL

The purpose of the QASP is to ensure the Government uses systematic quality assurance methods in monitoring this task order. The contractor is responsible for meeting the terms of the contract; the QASP provides a means for the Government to evaluate whether the contractor is meeting contract standards, and to ensure that the Government receives the products and services it is paying for. The contractor measures itself through the contractor’s own Quality Control Plan (QCP). Quality control is work output, not workers, and therefore includes all work performed under the task order regardless of whether the work is performed by contractor employees or subcontractors. The contractor’s QCP will set forth the staffing and procedures for self-inspecting the quality, timeliness, responsiveness, customer satisfaction, and other performance requirements. This QASP does not replace the contractor’s QCP. The Government may change the QASP during performance as needed to assure it remains accurate and adequate for the Government to capture contractor performance.

This QASP

· Defines the roles and responsibilities of those who will perform the monitoring.

· Defines the methodologies used in surveillance of the contractor’s performance.

· Describes how the surveillance will be recorded.

· Identifies the performance objectives & rating definitions.

3. AUTHORITY

Authority for issuance of this QASP is provided under contract Section E – Inspection and Acceptance, which provides for inspection and acceptance of deliverables, to be executed by the Procuring Contracting Officer (PCO) or a duly authorized representative.

4. ROLES AND RESPONSIBILITIES

Procuring Contracting Officer (PCO) – The PCO is responsible for monitoring contract compliance, contract administration, and cost control, and for resolving any differences between the observations documented by the Contracting Officer's Representative (COR) and the contractor. The PCO will designate the COR in writing as the government authority for performance management. The number of additional representatives serving as technical inspectors depends on the complexity of the contract, as well as the contractor’s performance, and must be identified and designated by the PCO.

Contract Specialist (CS) – The PCO may assign a CS to assist the PCO with the daily administration of the task order. The CS also provides input to the PCO and the COR as to the quality of performance for areas addressed in this QASP.

Contracting Officer’s Representative (COR) – The COR is designated in writing by the PCO to act as his or her authorized representative to assist in administering a contract. COR limitations are contained in the written appointment letter. The COR is responsible for technical administration of the contract on behalf of the Government, and assures proper Government surveillance of the contractor’s performance and documentation thereof. The COR shall report problems with contractor performance to the PCO, investigate such problems, and report follow-up actions to the PCO, all in a timely manner to ensure successful contractor performance.

Government Technical Advisor (TA) – Government technical personnel assigned to provide assistance to a COR. TAs are not formally appointed positions, however technical experts are often required for successful oversight of contractor performance and may be used at the discretion of the appointed COR to assist in administration, oversight and performance assessments. TAs have been referred to as Technical Points of Contact (TPOCs) or Subject Matter Experts (SMEs).

5. METHODS OF SURVEILLANCE

· Direct, periodic observation of performance;

· Review of customer feedback (both formal and informal) and investigation of customer complaints; and

· 100% inspection of all invoices, deliverables, and compliance with regulatory requirements, to include those pertaining to safety and security.

6. DOCUMENTATION

The COR will provide semiannual reports to the PCO based on the QASP. In addition, the COR will maintain a complete Quality Assurance file as a portion of their COR file. The file will contain copies of all reports, evaluations, recommendations, and any actions related to the Government’s performance of the quality assurance function. The COR shall forward these records to the PCO at termination or completion of the task order, at termination of their appointment, or upon request of the PCO.

During each reporting period, the COR should record all surveillance conducted. The record should include the determined rating for each performance objective and any action taken by either the Government or the contractor in regards to performance of that objective. Overall results of contractor’s performance shall also be documented by the COR in the COR Monthly Report to ensure communication with the PCO on contractor performance on each Performance Standard.

1. PERFORMANCE OBJECTIVES AND RATINGS

The contractor’s performance will be evaluated using the criteria and standards provided for each objective and identified in Tables 1 and 2 below.

The tables below set forth the performance ratings and performance objectives to document the results of the surveillance.

The following performance ratings will be assigned to each element listed in table 2 below.

Table 1: Performance Ratings

Table 2: Performance Evaluation Criteria and Quality Levels

GOOD

EXCEPTIONAL

I. Task Performance

Contain multiple errors omissions or missing details

AND

Multiple significant weaknesses identified that the contractor had trouble overcoming that had impact to the government. Or a singular problem of serious magnitude

Work products:

Contain multiple errors, omissions, or missing details.

AND

A significant weakness identified that contractor had trouble overcoming, that had impact to the Government

Work products:

Contain minor problems w/errors, omissions, or details.

AND

If major weaknesses identified, the contractor recovered without impact to the Government.

No significant weaknesses identified

Work products:

Are accurate. If minor errors and omissions, and lack of details are identified, they are rare

AND

A significant result identified that was of benefit to the government

AND

No significant weaknesses identified Work products:

Are accurate.

AND

All Supporting detail is provided

AND

Multiple significant results identified that were of benefit to the government, or a singular result with benefit of high magnitude

AND

No significant weaknesses identified

II. Staffing

Contractor provides one or more marginally qualified or unqualified personnel; or Lapses in coverage occur regularly.

Contractor provides marginally qualified personnel; or Lapses in coverage occur occasionally and impact timeliness or quality.

Contractor provides qualified personnel; and submits resumes for substitute personnel, if any, consistent with all contract requirements; or Lapses in coverage occur occasionally, but are successfully managed by the contractor to minimize impact on timeliness or quality.

Contractor provides a mix of qualified and highly qualified personnel; and submits resumes for substitute personnel, if any, consistent with all contract requirements; or Lapses in coverage are rare and are successfully managed by the contractor with little or no impact on timeliness or quality.

Contractor provides highly qualified personnel; and submits resumes for substitute personnel, if any, consistent with all contract requirements; or No lapses in coverage.

III. Customer Satisfaction

IV. Management Performance

V. Cost Management & Efficiency

Contain multiple errors or omissions

OR

Are not timely.

OR

Supporting detail is missing or incomplete.

OR

Invoicing does not comply with contract requirements

AND

Deficiencies are not corrected in a reasonable timeframe.

Cost reports:

Contain multiple errors, or omissions.

OR

Are not timely.

OR

Supporting detail is missing or incomplete.

OR

Invoicing does not comply with contract requirements

AND

Deficiencies are not consistently corrected in a reasonable timeframe.

Cost reports:

Contain minor errors, omissions, details, or timeliness

AND

Invoicing complies with contract requirements

AND

Deficiencies are corrected in a reasonable timeframe.

Cost reports:

Are accurate and timely Errors and omissions, timeliness, and lack of details are rare

AND

Invoicing complies with contract requirements

AND

Deficiencies are corrected or a reasonable plan of action provided within 1-2 days Cost reports:

Are accurate and timely

AND

All Supporting detail is provided

AND

Invoicing complies with contract requirements