Attachment 1 - Performance Work Statement.pdf

US Department of Agriculture (USDA)

Performance Work Statement

Contents Project Title General Information

1.0 Background and Purpose

2.0 Definitions

Contractor Requirements

3.0 Technical Requirements / Tasks

4.0 Deliverable / Schedule

5.0 Government Furnished

6.0 Travel

7.0 Contractor’s Key Personnel

8.0 Security Requirements

9.0 Data Rights

10.0 Section 508 - Electronic and Information Technology Standards

11.0 Performance Requirement Measures

Attachment

Project Title

Moscow Janitorial Service

General Information

1.0 Background and Purpose

Custodial services are needed for the main building, annex, rain lab, and headhouse of the east greenhouse. The contractor shall provide all management, supervision, labor, insurance, personnel, permits, transporta�on, materials, equipment, and supplies, except as otherwise specified, necessary to provide janitorial services at the Moscow Forestry Sciences Laboratory. All work shall be performed in accordance with this performance work statement (PWS) and all federal, state, and local laws and regula�ons. The contractor shall always provide adequate supervision of employees ensuring all work is accomplished in a manner that will maintain a sa�sfactory facility condi�on and present a clean, neat, and professional appearance. Atachment 2 details the frequency at which the services are to be performed.

2.0 Definitions

Contracting Officer (CO) - a person who can bind the Federal Government of the United States to a contract

Contracting Officer Representative (COR) – a person who assists in the technical monitoring or administration of a contract.

Globally Harmonized System (GHS) – A system got the classification of health, physical and environmental hazards, as well as specifying what information should be included on labels of hazardous chemicals as well as safety data sheets.

Government Furnished Property (GFP) - Property in the possession of or acquired by the Government and subsequently furnished to the Contractor for performance of a contract.

Hazard Communications Standard (HCS) – OSHA standard to ensure that the hazards of all chemicals produced or imported are classified, and that information concerning the classified hazards is transmitted to employers and employees. The requirements are intended to be consistent with the provisions of the United Nations Globally Harmonized System of Classification and Labelling of Chemicals (GHS).

Material Safety Data Sheets (MSDA) - A standardized document that contains crucial occupational safety and health information.

Occupational Safety and Health Administration (OSHA) - A regulatory agency of the United States Department of Labor. OSHA's mission is to "assure safe and healthy working conditions for working men and women by setting and enforcing standards and by providing training, outreach, education, and assistance."

Performance Work Statement (PWS) - Statement of Work (SOW) for Performance-Based Acquisitions that clearly describes the performance objectives and standards that are expected of the contractor.

Point of Contact (POC) - The single person who represents an organization, for a specific task.

Safety Data Sheets (SDS) - A document that lists information relating to occupational safety and health for the use of various substances and products. SDSs are a widely used system for cataloguing information on chemical species including chemical compounds and chemical mixtures. SDS information may include instructions for the safe use and potential hazards associated with a particular material or product, along with spill-handling procedures.

Quality Assurance Surveillance Plan (QASP) – A government developed and applied document used to provide a standard of surveillance for monitoring the contract.

https://en.wikipedia.org/wiki/Federal_Government_of_the_United_States https://en.wikipedia.org/wiki/Regulatory_agency https://en.wikipedia.org/wiki/United_States_Department_of_Labor https://en.wikipedia.org/wiki/United_States_Department_of_Labor http://acqnotes.com/acqNote/statement-of-work http://acqnotes.com/acqNote/performance-based-acquisitions https://en.wikipedia.org/wiki/Occupational_safety_and_health https://en.wikipedia.org/wiki/Chemical_substance https://en.wikipedia.org/wiki/Production_(economics) https://en.wikipedia.org/wiki/Chemical_species https://en.wikipedia.org/wiki/Chemical_species https://en.wikipedia.org/wiki/Chemical_compound https://en.wikipedia.org/wiki/Mixture https://en.wikipedia.org/wiki/Worker_safety_and_health https://en.wikipedia.org/wiki/Material

Contractor Requirements

3.0 Technical Requirements / Tasks

3.1.1 STANDARDS OF CLEANLINESS AND SANITATION

Provide janitorial services using the best commercial standards and practices that result in the removal of dirt, grime, and other foreign matter so that the facility presents a pleasant, healthy and safe work environment for tenants. The interior of facilities are clean to sight and touch, disinfected and, all visible foreign material is removed, according to the Task and Frequency Schedule (Attachment #2). All work shall be performed in accordance with the best commercial janitorial standards for cleanliness and the requirements of this performance work statement. Work is subject to inspection and acceptance by the COR. Any failures in performance shall be corrected immediately upon notification. Deficient work that cannot be corrected may be subject to an equitable adjustment in contract price.

The Contractor will provide the service of work scheduling. The Task and Frequency Schedule (Attachment #2) will be the basis for scheduling cleaning tasks in the specified buildings and areas. The Contractor shall provide adequate supervision of their employees to ensure complete and satisfactory performance of all work in accordance with the terms and conditions of the contract. The Contractor shall be responsible for the quality of work on the job and will not rely on the Government to identify non-compliant issues. Adequate supervision includes the Contractor requiring employees to physically sign in and out each workday.

The Contractor is not required to perform custodial duties in an area that is under repair or being remodeled. These areas will be clearly marked by the Government as not requiring services.

The Contractor is not required to perform custodial duties in any lab or other area marked “No Custodial Services Required”.

All cleaning tasks shall be accomplished as stated below and coincide with the Task and Frequency Schedule (Attachment #2).

3.1.2 FACILITY CLEANING STANDARDS

Trash, Refuse, Solid Waste and Recycling.

a. All trash receptacles shall be emptied and returned to their original location.

b. Trash and recycle receptacles shall be wiped clean and free of garbage, spills, wetness, or other sticky or grimy contents and, are odor free.

c. All trash cans will have a minimum of one replacement bag in addition to the current bag; bags must be of the appropriate weight and strength to handle waste.

d. When feasible, plastic trash bags will be reused rather than replaced. Reused bags must be clean and free of garbage, spills, wetness, or other sticky or grimy contents.

e. Boxes no larger than three (3) cubic feet (1’x1’x1’), cans, and papers placed near trash receptacle shall be removed if clearly marked as trash or refuse.

f. Individual office/lab/other room recycling is the responsibility of the individual and not the Contractor.

g. The Contractor will dispose of trash and cardboard in the outside dumpsters and will ensure that trash and cardboard are not mixed but placed in the appropriate container.

h. The Contractor shall be responsible for the placement of trash and recycling in the designated dumpsters.

Conference/Lunchroom Area. Floors shall have a uniform appearance free of any evidence of soil, stain, or debris. Items on the floor shall be moved aside to vacuum under the items including tables and chairs. All vertical and horizontal surfaces shall be cleaned and disinfected. All surfaces, including but not limited to sinks, dispensers, counters, tabletops, cupboards, etc., shall be clean of debris, fingerprints, streaks, and stains. Dispensers will be kept full of supplies.

Restrooms. All restrooms in all buildings, shall be thoroughly scrubbed and disinfected as required in the Task and Frequency Chart. Completely clean and disinfect all surfaces of sinks; wash bowls; toilet bowls and seats; urinals;

lavatories; dispensers; plumbing fixtures; kick plates; lavatory partitions; doors; walls; grates and vents; entry doors;

mirrors; and all wall areas adjacent to wall mounted lavatories, urinals, and toilets. A disinfecting and/or germicidal cleaning agent will be used to clean the previously noted surfaces. After cleaning, all surfaces shall be free of deposits;

dirt; spots; smudges and streaks; soap film; dust; soils; graffiti; scum; and odors. All bright metal finishes such as faucets, pipes, fittings, and hardware shall be kept in a bright and clean condition. All dispensers shall be monitored and restocked as needed to ensure they have adequate supplies.

Sweep, mop, and disinfect restrooms ensuring the entire surface is free from litter, dust, debris, spots, and areas appearing unclean. Grout on wall and floor tiles shall be free from dirt, scum, mildew, residue, etc. Floors shall have a uniform appearance free of streaks, swirls, marks, detergent residue and any evidence of soil, stain, film, or standing water. Easily removable items shall be moved aside to sweep and damp mop under the item. Restroom floors shall, according to the Task and Frequency Chart, be stripped, scrubbed, and waxed to maintain sanitary conditions and a clean, uniform appearance. Every time the restrooms are cleaned the floors will be swept, damp mopped and disinfected.

Building Entrance/Exit Areas. At the main building, clean and disinfect both the interior and exterior glass doors, door jambs, side windows, windowsills, and door fixtures. At the annex, rain lab and headhouse, clean both the interior and exterior of door. The windows, and fixtures at each location shall be cleaned and disinfected. All smudges, fingerprints, marks, and grime shall be removed, and metal fixtures polished.

Landings and Stairways. Surfaces (horizontal and vertical) shall be dusted, swept, mopped, scrubbed, and disinfected.

Surfaces shall be free of dirt, dust, debris, and other foreign substances. Surfaces shall present an overall appearance of cleanliness. Stairway handrails will be cleaned and disinfected with all grime, grease, dirt, spills, fingerprints removed.

Elevator. Interior shall be free of dust, dirt, and any other foreign matter. All bright metal surfaces shall be cleaned, disinfected, and polished to a uniform appearance. Elevator buttons on the inside of the elevator and on the exterior at each stop shall be cleaned and disinfected. Elevator floors shall be cleaned in the same manner and on the same schedule as other comparable flooring types.

General Dusting/Cleaning in common areas. There shall be no obvious signs of dust on any surface (i.e., walls, tissue and towel dispensers, tables, chairs, etc.). All horizontal, vertical, and under surface areas shall be free of dust, smudges, and spots. These areas include chairs, chair rungs, tables, table legs, bookcases and the like. Corners, crevices, moldings, and ledges shall be free of dust. When dusting horizontal surfaces, items (i.e., telephones, pencil sharpeners, calendars, staplers, tape dispensers, etc.) may be moved to dust under. Items will be replaced to their original location. In no case shall papers be disturbed or viewed.

High cleaning includes dusting and cleaning horizontal and vertical surfaces over 7 feet above floor level including all overhead piping, lights, and ceiling areas. All dust litter and soil shall be removed from all surfaces. Walls shall be free of dirt, smudges, and markings. Ceilings are to be free of cobwebs and loose dirt.

Window blinds, tapes, cords, and valances shall be free of dust and maintained in a clean manner.

Wall surfaces shall be free of smudges, marks, dirt, dust, and spots. This shall be completed without obvious discoloration to the wall finish. If stains cannot be removed from wall without harming the finish, immediately notify the

COR/CO.

In restrooms all signs of water stains, streaks, film, and smudges shall be removed from all surfaces including partitions, walls, window frames, sills, etc. This shall be completed by using a disinfectant cleaner to ensure sanitary conditions.

Vertical and horizontal wood surfaces (e.g., tables) shall be cleaned with a treated dust cloth. Wood shall be free of soil, dirt, dust, streaks, spots, and film. Wood paneling must be treated in accordance with industry standards and best practices to maintain a clean and uniform appearance.

Counters and countertops in all common areas shall be cleaned, disinfected, and polished. Items on the countertops shall be moved so cleaning can take place under the items. Objects will be replaced in their original location after cleaning. Surfaces shall have grime, grease and other dirt removed.

Fixtures and Bright Metal Surfaces. Fixtures, including overhead light units, shall be clean and bright. Fixtures and bright metal surfaces shall be free of streaks and matter. In addition, surfaces shall be disinfected and dried. There shall be no obvious dust, trash, dirt, stains, nor encrustation on fixtures and bright metal surfaces. Light coverings shall be removed and cleaned so that all dirt, debris, bugs, and dust are removed. There should not be any streaks on light coverings after cleaning.

Drinking Fountains. Clean all porcelain and polished metal surfaces. After cleaning, the entire drinking fountain shall be free from obvious soil.

Glass and Mirrors. Glass and mirror surfaces shall be clean and free of dust, smudges, soil substances, and spots. This includes, but is not limited to, transoms, partitions, and entrance glass. Glass windows and surfaces around entrances, lobbies, and vestibules shall be free of smudges, spots, streaks, and other dirt. Glass covering hanging pictures/photos shall be cleaned and free of fingerprints and grime. There shall be no water spots or streaks on glass or adjacent fixtures or furniture when job is done.

Supply Dispensers. All supply dispensers (i.e. towel dispensers, soap dispensers, toilet paper dispensers, toilet seat covers, garbage bags, etc.) shall be fully stocked and maintained to meet the needs of the buildings' normal occupancy.

All supply dispensers shall be clean and dry. In addition, all dispensers shall be free of spots, dirt, streaks, rust, mildew, and excess moisture. Vanity shelves shall be clean and dry. All dispensers shall be disinfected.

Floors. Cleaned floors, baseboards, corners, and kick plates result in a uniform appearance free from dirt, debris, dust, scuff marks, heel marks, stains, and other foreign matter. Underneath chairs, trash receptacles, and moveable items are free from dirt, debris, stains, and other foreign matter. If items are moved during cleaning, they are returned to their original and proper position. Cleaning methods include vacuuming, mopping (dust, damp or wet), and sweeping. This includes facility entryways and all hallways/corridors.

Sweep/Dust Mop Floors. All accessible resilient and hard floor areas shall be swept, or dust mopped. After the floor has been swept or dust mopped, the entire floor surface, including corners and abutments shall be free of litter, dust, and debris. Chairs, trash receptacles, and easily movable items shall be moved to maintain floors underneath these items.

Damp/Wet Mop Floors. All accessible resilient and hard floor areas shall be damp and/or wet mopped. Chairs, trash receptacles, and easily movable items shall be moved to maintain floors underneath these items. After being mopped, the floor shall have a uniform appearance with no streaks, swirl marks, detergent residue, or any evidence of soil, stains, film debris, or standing water. There shall be no splash marks or mop streaks on furniture, equipment, walls, baseboards, etc., or mop stands remaining in the area. Do not wet mop carpeted floors. All floors shall be free of all grime, soils, water spots, scuffmarks, and free of odor. Floors will be disinfected. Mop bucket shall be emptied and rinsed at the end of each day. The Contractor shall ensure that tools and equipment necessary to clean the restrooms are clearly identified and utilized for cleaning only those areas (i.e., mop used to clean bathroom floor shall not be used to clean hallways, labs, or lobby floor).

Floors and Thresholds Maintenance. All floors accessible to floor machines, unless otherwise shown in Task and Frequency Chart as having carpet, shall receive floor maintenance. After receiving floor maintenance, the entire floor shall have a uniform, glossy appearance, and be free of scuffmarks, heel marks, and other stains and discolorations. All floor maintenance solutions shall be removed from baseboards, furniture, trash receptacles, corners, wall abutments, doors, and areas behind radiators and pipes, etc. Chairs, trash receptacles, and easily removable items shall be moved to maintain floors underneath these items. Floor maintenance includes sweeping, dust mopping, damp mopping, wet mopping, stripping, buffing, and polishing as required to achieve the above stated results.

Stripping and Re-waxing of Durable/Resilient Flooring. Resilient flooring shall be swept/dust mopped and stripped to remove all built up wax and imbedded dirt prior to re-waxing. After application of wax, areas shall be buffed sufficiently for maximum gloss and uniform sheen from wall to wall, including corners. The re-waxed floor shall present a clean appearance free from scuff marks and dirt smears. Furniture and other equipment moved during floor stripping and rewaxing shall be returned to their original positions.

Carpeted Surfaces. All carpeted surfaces shall be vacuumed and free of all visible lint, litter, soil, and imbedded grit.

Floor mats are to receive service as well. Remove any stains or spots found on carpets and floor mats using a spot carpet cleaner. Chairs, tables, trash receptacles, and other movable articles shall be moved to maintain floors underneath these items.

Carpet Extraction/Cleaning. The Contractor shall extract/clean all carpeted areas including offices, hallways, common areas and conference rooms. Each cleaning/extraction shall be spaced in equal proportion apart from the last and the next. Carpet cleaning/extraction shall be done to present a clean walking surface with no stains, streaks, dirt, skids, nor marks of any kind. After cleaning, any wastebaskets that have been placed on a desk or table must be removed and the area where the wastebasket was sitting shall be sanitized.

Spot Cleaning. Contractor personnel shall perform spot cleaning on a continual basis. Spot cleaning includes, but is not limited to the removing of, or cleaning of smudges, fingerprints, marks, streaks, spills, etc., from washable surfaces of all walls, partitions, vents, grillwork, doors, door guards, door handles, push bars, kick plates, and fixtures. Germicidal detergent shall be used in restrooms, break areas, and drinking fountains. After spot cleaning, the surface shall have a clean, uniform appearance, free of streaks, spots, and other evidence of removed soil.

Laboratory Cleaning. Laboratories shall be cleaned when doors are left open, typically once per week. Labs marked as “no custodial service” or “authorized personnel only” should not be entered. Lab floors shall be swept, damp mopped, disinfected and/or stripped and waxed. Floor maintenance will follow the Task and Frequency schedule (Attachment #2) and not more often. Lab tabletops and sinks SHALL NOT be cleaned or disturbed in any manner. Damp mopping and disinfection will be done only with pre-approved cleaners.

Standards of cleanliness and sanitation shall be conducted, at a minimum, as directed in Attachment #2 Task and Frequency Schedule.

3.1.3 CONTRACTOR FURNISHED PROPERTY

The Contractor shall furnish all cleaning supplies, materials, and equipment necessary for satisfactory contract performance. Materials and equipment shall be of suitable size and type for the work or service being performed or as identified in this contract.

The Contractor shall furnish hand soap, recycled paper hand towels (both rolls and bi-fold), 2-ply toilet paper, and other necessary products and cleaning supplies necessary to adequately meet the contract specifications. Products provided by the Contractor shall be nontoxic, no fragrance cleaning products, vacuums, carpet cleaner, shampoo, rags, and any other cleaning supplies and equipment necessary to adequately meet the cleaning specifications. The contractor shall submit a list of cleaning products to be used to the CO, for approval at the pre-performance conference.

The contractor shall provide at a minimum .33mm thick liners in trash receptacles.

No flammable or explosive liquids will be stored on the property.

Contractor shall use products made with recycled materials to the greatest extent possible. Preference shall be given to concentrated cleaning chemicals that use ecologically sound packaging and are phosphate-free, non-corrosive, non-flammable and fully biodegradable.

The use of caus�cs (acid-based cleansers) will not be approved. Materials or supplies shall not be used in performance under this contract (or placed or stored on Government property) un�l the applicable MSDS/SDS for all chemicals and hazardous materials (products containing CAUTION or WARNING labels) have been furnished to the Government and approval has been received from the CO.

The contractor shall submit MSDS/SDS obtained from the manufacturer or dealer concerning all hazardous materials (i.e., chemicals and cleaning solu�ons) to be used under this contract through the CO to the Rocky Mountain Research Sta�on Safety Office within three (3) days a�er commencing work. (Reference: 29 CFR 1910-1200). MSDS/SDS shall be submited, and products approved prior to the use of any products.

The Government reserves the right to require samples of supplies to be used by the Contractor to determine suitability and standards compliance. Items failing to meet required standards will be replaced at the Contractor’s expense.

The Contractor is responsible for ensuring all containers of cleaning chemicals, hazardous materials (once approved), and similar products are conspicuously marked with a factory label or permanently writen label iden�fying contents.

Hazardous materials shall be labeled with appropriate Globally Harmonized System (GHS) and the OSHA Hazard Communica�on Standard (HCS) hazard labels (flammable, corrosive, acid, etc.), as specified on the Material Safety Data Sheet (MSDS)/Safety Data Sheet (SDS). Visit OSHA’s Hazard Communica�on web page: htps://www.osha.gov/hazcom for specifics on labeling standards.

The Contractor shall ensure that tools and equipment necessary to clean the restrooms are clearly identified and utilized for cleaning only those areas (i.e., mop used to clean bathroom floor shall not be used to clean hallways, labs, or lobby floors).

For protection of walls and doors, all wheeled and movable equipment shall be equipped with protective non-marking wheels and rubber bumpers or guards around the entire perimeter. No part of the equipment (except fixed handles) shall protrude beyond the rubber bumpers.

If a piece of equipment needs repair or is determined unsafe by the CO or COR, the contractor shall immediately stop using the equipment. Defective equipment shall be repaired or replaced within 72 hours. All supplies, unless otherwise specified, shall be of the highest quality and most suitable type or grade for the type of work specified.

The contractor shall, within five (5) days after the expiration of this contract, remove from Government premises all contractor owned vehicles, equipment, tools, supplies, materials, or other items. If the contractor does not remove said items within the stated period, the items will be delivered to the designated property office and disposition will be made in accordance with Government regulations.

4.0 Deliverable / Schedule

Timely submission of deliverables is essential to successfully completing this requirement. The contractor shall provide and furnish deliverables as specified below and as detailed in the PWS.

TITLE REFERENCE FREQUENCY WHEN SUBITTED TO

Project Manager Letter 7.0 As Required Prior to contract start and when changed. CO

Personnel List 7.0 As Required

Within 5 days of contract commencement and when updated. CO

Quality Control Plan 11.0 As Required

Interim to be delivered no later than 5 days prior to commencement of contract work;

final no later than 30 days after commencement of contract work. CO https://www.osha.gov/hazcom

Changes to Quality Control Plan 11.0 As Required

Submitted prior to implementation. CO

Building Condition Inventory (start) 5.0 As Required

Within 5 days after contract start date. COR

Building Condition Inventory (end) 11.0 As Required

Within 15 days prior to the end of each contract period. COR

Materials List 3.1.3 As Required

At the pre-performance conference prior to commencement of work. COR

MSDS Sheets for materials 3.1.3 As Required

Within 3 days of commencement of work. COR

Cleaning schedule 3.1.1 As Required Within 5 working days of contract start date. COR

5.0 Government Furnished

Government Furnished Property (GFP) The Government will furnish electrical power, sewer service, and water at no cost to the Contractor during performance of this contract. The Contractor shall conserve all furnished u�li�es.

Hot and cold water as necessary, limited to the normal supply will be provided in the building. No special hea�ng or cooling of the water will be provided. The Government will not furnish telephone service.

The Government will furnish the Contractor with janitorial closets or assign designated areas to use for storage of equipment and supplies. These closets/storage areas are located on the first, second, and third floors of the FSL and on the main floor of the headhouse, rain lab and annex. The Contractor shall notify the CO immediately if items are missing from the closet/storage area.

The area occupied by the contractor may change at any �me at the Government's discre�on. The contractor shall not construct any new building facili�es or structures on Government property nor make any structural changes without writen approval of the CO. Structural repairs required during the term of the contract shall be reported to the CO for appropriate ac�on. The contractor shall reimburse the Government for repairs not atributable to fair wear and tear.

The janitorial storage areas must be kept neat, clean, and odor free at all �mes. Loose rags (clean or dirty) will be stored in an appropriate container. The areas will be returned to the Government at the expira�on of the contract in reasonably the same condi�on as at the �me of entering into the contract. Shelving may be supplied for cleaning supplies.

At the front desk of the main building, the government will provide a “Right-to-Know” sta�on with a notebook available for the Contractor to file the Material Safety Data Sheets (MSDS)/Safety Data Sheets (SDS) for all the chemicals stored in each closet/storage area. The notebook should indicate where the chemicals are stored.

The Government will provide door cards and codes required for facility access for the Contractor for after office hours.

The Contractor shall be responsible for facility loss and damage if unauthorized entry to the building is gained using Contractor’s personnel cards or codes.

The Government will furnish City of Moscow pick-up and disposal of trash generated in or associated with the performance of this contract. The Contractor shall be responsible for the placement of trash in the designated outdoors dumpsters.

A dumpster for trash is located behind MFSL. It is available for the contractor to dispose of waste excluding biochemical and/or flammable and/or hazardous waste.

A dumpster for corrugated cardboard only is located behind and to the east of MFSL. It is available for the contractor to dispose of all cardboard to be recycled.

The Contractor shall be liable for all loss or damage of such delivered Government-furnished property until completion of and final acceptance of work required under this contract.

Hours of Operation. The Contractor shall perform the required custodial services of this contract between the hours of 6:00 p.m. and 11:00 p.m. during the work week of Monday through Friday. Exclusions: Carpet cleaning/extrac�on cannot be done during the official work hours 7:30 a.m. to 6:00 p.m. Monday through Friday and it must be done on the weekends. Work delayed by causes beyond the contractor’s control and performed beyond normal duty hours and/or non-scheduled days shall be performed at no addi�onal cost to the Government. Offices will be closed on all Federal Government Holidays and no janitorial services will be required. Services are to be performed without loss of any services either the duty day before or the first duty day a�er a holiday. The contractor shall ensure holidays are reflected in the monthly schedules provided to the COR.

Closures and Holidays. No work shall be performed on Federal Holidays without the approval of the Contrac�ng Officer (CO). In the event the work schedule falls on a Na�onal Holiday (or the Holiday is observed) no janitorial services will be required that day but shall be performed on an alternate day.

If the Holiday falls on Saturday, the Friday before will be off or Sunday the following Monday will be off.

Holiday Observed Holiday Observed

New Years Day January 1st Labor Day First Monday in September

Martin Luther King Jr’s Birthday

Third Monday in January

Columbus Day/Indigenous People's Day

Second Monday in October

Presidents Day Third Monday in February Veteran's Day November 11th

Memorial Day Last Monday in May Thanksgiving Day Fourth Thursday in November

Juneteenth Freedom Day June 19th Christmas Day December 25th

Independence Day July 4th

In the event services are not provided or required because the facility is closed due to inclement weather, unan�cipated holidays declared by the President, failure of the Congress to appropriate funds, etc., the CO shall either,

(a) Direct the Contractor to perform the work contractually specified over a number of immediately subsequent day(s) equal to the dura�on of the shutdown or

(b) Forego the work and reduce payment to the Contractor for work not performed. The deduc�on rate in dollars per day shall be equal to the “per month” fixed price divided by 9 days per month and then mul�plied by the number of days services not provided. Appropriate adjustments will be made by the CO in the event services are provided for por�ons of days.

Period of Performance. The term of the contract is an�cipated to be one-year base with four one-year op�on periods.

Period of Performance for the contract Base Year will commence September 01, 2024, to August 31, 2025. An�cipated four (4) consecu�ve twelve-month op�onal periods:

Base Year, 9/01/2024 – 8/31/2025 Opt. Yr. 1, 9/01/2025 – 8/31/2026 Opt. Yr. 2, 9/01/2026 – 8/31/2027

Opt. Yr. 3, 9/01/2027 – 8/31/2028 Opt. Yr. 4, 9/01/2028 – 8/31/2029

Pre-work Conference and Walkthrough

Prior to commencement of work, the Contrac�ng Officer (CO) will schedule a mee�ng with the contractor and Contrac�ng Officer Representa�ve (COR) to discuss the contract terms, work requirements and schedule.

At the conference, the Contractor shall designate, in wri�ng, the name and phone number of the Contractor’s on-site representa�ve including their contract responsibili�es and authority.

Addi�onally, within five (5) working days a�er contract start date, the Contractor and/or COR will meet with the Contractor to conduct a joint building condi�on and installed equipment condi�on/repair inventory inspec�on to include photographs as needed. Building and installed equipment condi�on, damage, and repair requirements will be recorded, and the record signed by the Contractor and the COR at the �me of inspec�on.

6.0 Travel

Not Applicable.

7.0 Contractor’s Key Personnel

Project Manager. The contractor shall designate, in wri�ng to the Contrac�ng Officer (CO), before or at the �me of the pre-work conference, a full �me Project Manager who shall be available to address any Government concerns. This individual shall be responsible for the overall management and coordina�on of work required under this contract and act as a central point of contact with the Government. The contractor shall also include in the designa�on leter any limita�ons on the Project Manager's ability to bind the contractor to changes/adjustments. The Project Manager shall have two full years of housekeeping experience within the last six years and demonstrate an ac�ve knowledge of asep�c requirements and cleaning techniques.

Personnel List. The contractor shall, within five (5) business days a�er the start of the contract, furnish the COR a complete list of the name, address, social security number, and date of birth of each employee engaged in the performance of this contract. The Government may require addi�onal informa�on to establish the iden�ty and legal employment status of each employee having access to Government buildings or facili�es. In the event of a change in employees, the contractor shall inform the COR promptly of the change, normally within five calendar days a�er new hire or employee dismissal.

The Contractor and his/her employees shall be capable and experienced in janitorial work. The onsite supervisor shall have experience and demonstrated ability in both supervision and custodial work. The Contractor will be, at all �mes, responsible for the ac�ons of his/her employees and subcontractors.

Contractor shall no�fy the CO of any change in personnel within five (5) workdays, to include the addi�on and/or separa�on (dismissal, voluntary departure) of any employee. No�fica�on shall be by writen correspondence (email or leter). Contractor will provide the reason for an employee’s departure and will include the informa�on stated above, for any new employee.

Other Personnel. The Contractor shall furnish supervisory, administra�ve, and direct labor personnel to accomplish all work required. The Contractor shall not hire off-duty COR's or any other person whose employment would result in a conflict with the USDA Standards of Ethical Conduct located in 5 CFR Part 2635. Personnel employed to provide the services described herein shall be competent in the performance of such services.

Resumes are not required.

8.0 Security Requirements

Physical security is a vital part of any safety and security plan and, is fundamental to all security efforts. Security refers to the protec�on of building sites, equipment, and the people in the building. Protec�ng people from assaults, the�, and other criminal ac�vi�es; keeping buildings and equipment safe from vandalism, natural disaster, manmade catastrophes, the�, and accidental damage, is the goal. Truly effec�ve preven�on requires everyone’s efforts to reduce opportuni�es for these ac�vi�es to take place.

All outside doors shall remain locked while Contractor performs work, and the Contractor shall assure that all exterior doors and windows in the main building and outlying buildings are locked prior to departure. Windows should be viewed from outside the building to identify any open windows. Contractor must call someone on the emergency call list to notify them if an office is locked and an open window cannot be accessed.

The contractor is responsible for turning off all lights (except safety/Night lights); and, ensuring all faucets are turned off, when night cleaning is finished.

The Government will provide door cards and codes required for facility access for the Contractor for a�er office hours.

The Contractor shall be responsible for facility loss and damage if unauthorized entry to the building is gained using Contractor’s personnel cards or codes.

All access cards are the property of the Government and shall be protected from loss, destruc�on, and misuse. As Government property, the cards are subject to recall at any �me for any reason and with no explana�on. The Contractor shall review with employees and sub-contractors the importance of handling access cards carefully, as one would manage a driver’s license or credit card; immediately repor�ng the loss, destruc�on, or misuse of the card; and safeguarding the integrity of the card by not altering the card in any manner. Should the Contractor or employee lose an access card, it is to be reported within 24 hours to the COR.

Access cards shall be returned to the Contrac�ng Officer's Representa�ve (COR) prior to final payment.

In emergency situa�ons, Contractor shall leave the area and find a safe loca�on, if feasible. From there, Contractor shall call 911 and report the situa�on. A�er no�fying 911, the Contractor shall refer to the Government Emergency Contact Informa�on (Atachment #1) and no�fy the first contact. If unable to connect, the Contractor shall begin working through the contacts un�l communica�on is completed. Contract employee shall also no�fy the Point of Contact (POC) for the Contractor.

The Contractor shall not open doors to anyone they do not recognize. All Forest Service personnel have entrance codes or keys.

The Contractor shall not allow ANYONE other than co-workers, access to the buildings or allow anyone to borrow or use door keys or give anyone the entry code.

9.0 Data Rights

Not Applicable.

10.0 Section 508 - Electronic and Information Technology Standards Not Applicable.

11.0 Performance Requirement Measures

GOVERNMENT QUALITY CONTROL AND ASSURANCE

The Government u�lizes a Quality Assurance Surveillance Plan (QASP) to evaluate contractor ac�ons while implemen�ng this PWS. It is designed to provide an effec�ve surveillance method of monitoring contractor performance for each listed objec�ve.

The QASP provides a systema�c method to evaluate the services the contractor is required to furnish.

The Contractor, and not the Government, is responsible for management and quality control ac�ons to meet the terms of the contract. The role of the Government is quality assurance to ensure contract standards are achieved.

In this contract the contractor’s quality control system/plan (QCP) is the driver for product quality.The contractor is required to develop a comprehensive program of inspec�ons and monitoring ac�ons. The first major step to ensuring a “self-correc�ng” contract is to ensure that the quality control system approved at the beginning of the contract provides the measures needed to lead the contractor to success. The Contractor should deliver an interim QCP to the CO no later than 5 days prior to the commencement of contract work with the final plan submit no later than 30 days a�er the commencement of contract work.

Once the QCP is approved, careful applica�on of the process and standards presented in the remainder of this document will ensure a high-quality assurance program. The contractor’s QCP must include all elements of the PWS. The COR will inspect services using a checklist containing all elements of performance and are met in accordance with the

QCP.

Changes to the QCP must be submited in wri�ng to the CO prior to implementa�on.

Performance Evaluation

Periodic Inspec�ons. In accordance with the Performance Requirements Summary, random inspec�ons shall be carried out by the COR. Inspec�on items include all items listed in the Task and Frequency Schedule (Atachment #2) and to the Standards of Cleanliness and Sanita�on.

Customer Complaints. The COR will validate any customer complaint and document the complaint with the appropriate sec�on reference. The contractor will be allowed to comment. Re-performance shall be performed immediately or, the applica�on of other remedies that may be necessary and/or acceptable. The validated compliant will be sent to the contractor to file with their QCP.

Defects. When the number of defects in the Contractor's performance discovered by the COR exceeds the acceptable level; the Contrac�ng Officer will issue a non-compliance report. The non-compliance report requires the Contractor to explain in wri�ng why performance was unacceptable, how performance will be returned to acceptable levels, and how recurrence of the problem will be prevented in the future. The response to the non-compliance report will be submited within five (5) working days of receipt of no�fica�on.

Non-compliance. Upon receipt of a non-compliance report, the Contractor shall immediately inspect the area in ques�on. Under FAR 52.212-4 the Contractor will not be paid for services not rendered in accordance with the standards set forth in this contract (i.e., unsa�sfactory performance) unless sa�sfactory re-performance is accomplished.

Correc�ons. At the sole elec�on of the Government and upon no�fica�on to the Contractor by the Contrac�ng Officer, the Contractor may be required to re-perform or perform late any or all defec�ve work disclosed by the Government inspec�on including defec�ve and incomplete work performance except where �meliness is an element. The re-performance shall be at no addi�onal cost to the Government. Where the Government so elects, the Contractor shall be no�fied promptly a�er inspec�on that specified defec�ve services will be re-performed/performed late and completed within a reasonable �me specified by the Government. In such cases, the Government shall reinspect work designated for re-performance, and the Contractor may be held liable for any damages sustained by the Government including, for example, the costs associated with reinspec�on.

Performance Requirement Summary

The below table describes the quality level of performance expected by the Forest Service and the means by which the Forest Service may use to validate acceptable services. Acceptance by the Government of sa�sfactory services provided is con�ngent upon the Contractor performing in accordance with the terms and condi�ons of the contract. The following inspec�on and acceptance criteria are to be used to determine acceptance of work under this contract.

Performance Requirements

PWS Section Required Services

Performance Standards

Acceptable Quality Level

Monitoring Methods

3.1.1 Standards of Cleanliness and Sanitation

Facility cleaning and sanitation

Work must meet the specifications identified in 3.1.1 Standards of Cleanliness and Sanitation

No more than two

(2) valid customer complaints per month

Valid customer complaint and/or COR observations

1.0 Task

Frequency

Scheduling Services

Services are coordinated with COR and delivered as scheduled.

No more than one

(1) per month where services are not delivered on schedule. Services are rescheduled and completed within the week originally scheduled.

Valid customer and/or COR observations

11.0 Contractor Quality Control

Quality control program

Contractor effectively manages personnel, delivery of services, and quality control and assurance is evident;

communication and coordination is timely and effective with the COR.

Notifications are timely to the COR, no more than two

(2) late notifications per year. QCP processes are effective with no negative trends noted in delivery of service

COR

observations and review of Contractor's inspection reports.

11.0 Contractor Quality Control

Quality control program

Communication and coordination are timely and effective with COR.

No more than one

(1) missed communications or timely coordination with COR per month.

Valid customer complaint and/or COR observations

Within fi�een (15) working days prior to the contract end date, the Contractor and/or COR will meet with the Contractor to conduct a joint building condi�on and installed equipment condi�on/repair inventory inspec�on to include photographs as needed. Building and installed equipment condi�on, damage, and repair requirements will be recorded, and the record signed by the Contractor and the COR at the �me of inspec�on.

Attachment None