Attachment 1 - JB Custodial Services PWS 21 Jan 2021.pdf

U.S Air Force – Joint Base Charleston

Performance Work Statement (PWS) Joint Base Custodial Services

Janet Saylor Contracting Officer Representative (COR) 628th Civil Engineer Squadron Draft: 14 January 2021 Final: 21 January 2021 Revised:

Joint Base Charleston

Table of Contents

1. DESCRIPTION OF SERVICES

1.1 Facility Cleaning Services

1.1.1 Non‐Carpeted Floors (Hard Floors: Vinyl Tile, Ceramic Tile, Wood, Concrete, Epoxy, Laminate, Luxury vinyl Tile, etc.)

1.1.2 Carpeted Floors (Roll, Square Tiles)

1.1.3 Stairways/Elevators/Handicap accessible Lifts

1.1.4 Clean Floor (Walk‐Off) Mats

1.1.5 Trash & Recycling Collection/Removal (Centralized Locations)

1.2 Restrooms/Locker Rooms Cleaning Services:

1.2.1 Clean and Disinfect

1.2.2 Restroom Floor Care

1.2.3 Stock Restroom Supplies

1.2.4 Drinking Fountains

1.2.5 Restroom Trash Removal

1.3 Periodic Cleaning Services

1.3.1 Periodic Hard Floor Maintenance

1.3.2 Periodic Carpet Restorative Cleaning

1.3.3 Dusting

1.4 Special Cleaning Requirements

1.4.1 Child Development Centers (CDC) and Youth Centers (YC)

1.4.2 Special Clearance Requirements; Child Development Center and Youth Center

1.4.3 Required Training

1.4.4 Immunizations

1.4.5 Required Documentation

1.4.6 Cleaning Requirements Child Development Center

1.4.7 Special Requirements (And Level 4 Cleaning)

1.5 Contractor Provided Equipment and Supplies

1.5.1 Contractor‐Furnished Equipment/Vehicles

1.5.2 Contractor Furnished Trash Liners and Restroom Supplies

1.5.3 Miscellaneous Requirements

1.6 Emergency Cleaning/COVID‐19

1.6.1 Facility Daily Cleaning

2 Service Summary (SS):

2.1 Quality Control

2.2 Quality Control Plan (QCP)

2.3 Quality Assurance

2.4 Performance Assessment

2.4.1 Validations

2.4.2 Customer Concern

2.4.3 Performance Threshold

2.4.4 Progress Meetings

3 GOVERNMENT FURNISHED PROPERTY AND SERVICES

3.1 Government Furnished Facilities

3.1.1 Janitorial Closets

3.2 Government Furnished Supplies and Equipment

3.3 Government Furnished Utilities

3.3.1 Utility Conservation

3.4 Telephone Service

3.5 Security, Fire and Medical Services

3.6 Solid Waste Collection and Disposal

3.7 Mail Service

4 General Information

The overall Civil Engineering mission at Joint Base Charleston is to plan, maintain, operate, and protect the infrastructure, facilities, and environment for assigned service members, families, and civilian employees

4.1 Hours of Operation

4.1.1 Normal Base Hours

4.1.2 Base Wide Facilities, Hours of Operation

4.1.3 Child Development Centers (CDC)/ youth Centers, Hours of Operation

4.2 Base Closures

4.3 Continuation of Essential Contractor Services

4.4 Contractor/Employee Base Pass and Identification, Special Clearances and Vehicle Passes

4.5 Cleaning and Restroom Supplies

4.5.1 Hazardous Material Identification

4.6 HAZMART

4.6.1 Spill Response

4.7 Hazardous Material/ Waste Management

4.8 Hazardous Material Handling

4.9 Training

4.10 Traffic Laws

4.11 Weapons, Firearms, and Ammunition

4.12 For Official Use Only (FOUO)

4.13 Reporting Requirements

4.14 Physical Security

4.15 Contract Manager

4.16 Personnel

4.17 Key Control

4.18 Schedules

4.19 Contract Modifications

4.19.1 Existing Facility Floor Plan Changes

4.19.2 New Facility and/or New Facility Addition

4.19.3 Modification Unit Pricing

4.19.4 Wage Increases

4.20 Contracting Officer (CO) and Contracting Officer Representative (COR) (Quality Assurance

Personnel)

4.21 Safety Requirements and Reports

5 APPENDICES

6 BID SCHEDULE

7 Abbreviations and Acronyms

1. DESCRIPTION OF SERVICES

The Contractor shall provide all management, tools, equipment, supplies, and labor necessary to ensure that custodial services are performed at Joint Base Charleston in a manner that will maintain a satisfactory facility condition and present a clean, neat, and professional appearance. The Contractor shall accomplish all cleaning tasks and be required to provide and replenish trash can liners, toilet paper, paper towels, and hand soap as identified in Appendices A, Air Force Custodial Common Levels of Service Standards (AFCOLS), and B, Estimated Square Footages and Cleaning Level, in order to meet the requirements of this PWS and the Service Summary (SS). Cleaning frequencies are established in Appendix A. Facility cleaning levels and estimated square footages are established in Appendix B. Facility drawings of areas cleaned are established in Appendix C, Floor Plans and Maps.

All work performed by the Contractor shall be performed in accordance with (IAW) all applicable laws, regulations, Headquarters Air Force (HAF) standards, instructions, and commercial practices.

The contactor shall perform services and invoice the Government according to AFCOLS Level 3.

Periodic floor maintenance will be issued by work order for Level 1 Prestige and Level 2 Basic and the Contractor will only invoice for square footage that has been completed and accepted by the COR.

Floor types are subject to change without notice. Services shall be rendered regardless of floor types.

Contractor shall notify the contracting officer’s representative (COR) when floor types do not match facility information in Appendix B or services are not provided due to lack of access to facility, renovations, or other situations. Change in floor type only will not generate a modification, but will be tracked and included in the next modification.

1.1 FACILITY CLEANING SERVICES

For all floor types the following shall be followed: Baseboards, corners, and wall/floor edges shall also be clean. Chairs, trash receptacles, and other easily moveable items shall be moved to maintain floors underneath these items and returned to their original and proper position after cleaning.

1.1.1 NON-CARPETED FLOORS (HARD FLOORS: VINYL TILE, CERAMIC TILE, WOOD,

CONCRETE, EPOXY, LAMINATE, LUXURY VINYL TILE, ETC.)

Hard floors shall be maintained free of grit, soil, dust, scuff and heel marks, stains, spills, debris, litter and other foreign matter by effective routine cleaning. Cleaning shall be accomplished by the most appropriate method (vacuum, sweep, dust mop, damp mop, spot clean, machine scrub etc.) and with cleaning solutions for the specific floor type. After cleaning, floor surfaces to include grout shall have a uniform, clean appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film, or standing water.

1.1.2 CARPETED FLOORS (ROLL, SQUARE TILES)

Carpets shall be maintained free of soil, dirt, debris, litter and other foreign matter by effective routine vacuuming. The Contractor shall use efficient commercial grade vacuum cleaners with high-efficiency particulate air (HEPA) filtration that offers high airflow for more effective soil removal. Any spots and/or spills shall be removed by the carpet manufacturer’s approved methods or other commercially accepted practices as soon as noticed at no additional cost. All tears, burns, and raveling shall be brought to the attention of the facility manager or COR. Area and throw rugs shall also receive this service.

1.1.3 STAIRWAYS/ELEVATORS/HANDICAP ACCESSIBLE LIFTS

All floor surfaces shall be cleaned in accordance with paragraph 1.1.1 or 1.1.2, as appropriate. Stair guards, handrails, wall caps and baseboards shall be free from grease and grime. The Contractor shall remove all marks, dirt, smudges, scuffs, and other foreign matter from adjoining stairwell walls, up to 6 ft. height measured from stair tread level, to provide or maintain a clean, uniform appearance.

Elevator cleaning shall include all light fixtures, vents, doors, door tracks, buttons, walls, hand rails, guide tracks, floors, and floor guide tracks

1.1.4 CLEAN FLOOR (WALK-OFF) MATS

Vacuum and/or clean interior and exterior floor mats. Mats shall be free of all visible lint, litter, debris, soil and other foreign matter. Soil and moisture underneath interior mats shall be removed and mats returned to their normal location prior to departure.

1.1.5 TRASH & RECYCLING COLLECTION/REMOVAL (CENTRALIZED LOCATIONS).

Government personnel shall place trash in designated facility centralized locations. Each facility may have multiple centralized locations and locations are subject to change. The Contractor will coordinate with each facility manager regarding where the centralized trash location(s) exist; facility manager will determine location(s). Breakrooms are considered an additional centralized location. If there is no container at the centralized location the Government personnel shall place trash in tied up plastic bags at the centralized location(s). The Contractor shall collect and dispose of all trash and recycling from the designated centralized locations. The Contractor shall provide and replace any obviously soiled, worn, or torn plastic trash can liners for designated centralized location receptacles. Containers shall be left clean, free of foreign matter and free of odors. The Contractor is responsible for providing supply of trash liners for centralized location containers and individual desk containers in supply location(s) designated by facility manager. The Contractor is not required to replace liners in containers at individual desks. The trash liner supply location shall be easily accessible to all occupants and placed in a common location. If the facility has multiple floors, there must be at least one supply location per floor and there may be more than one supply location per floor. Building occupants are responsible for “breaking down” cardboard boxes for recycling. The Contractor shall deposit recycle materials in the nearest designated on-base collection center. NOTE: “Bulk trash” will be removed from area by building occupants. This could be material accumulated from moving, packaging from new equipment/furniture and disposing of books and binders and three (3) or more bags of shredded paper.

1.2 RESTROOMS/LOCKER ROOMS CLEANING SERVICES:

1.2.1 CLEAN AND DISINFECT

All surfaces, within 6ft of the floor, including sinks, countertops, mirrors, toilets, urinals, lavatories, showers, shower mats, dispensers, drinking fountains, plumbing fixtures, saunas, partitions, doors, walls, stalls, stall doors, entry doors (including handle, kick plates, ventilation grates, metal guards), walls, and other such surfaces shall be cleaned and disinfected using a germicidal detergent. Restrooms shall have a clean scent or no odor at all. Showers, toilets, and urinals will be free of spots, water spots, scale buildup, soap scum, odors, and any other deposits. Mirrors shall be clean and have no streaks or other removable matter. Partitions shall be smudge, stain free. Vents (within 6 ft. of the floor) shall be clean. Restroom sinks, countertops, and fixtures shall be free from water and scale deposits, soil, streaks, and other removable matter. Walls and grout shall be free of all film, spots, and detergent buildup. The Contractor shall post a cleaning frequency schedule (CFS) that complies with 4.18 at each restroom door and on inside of custodial closet door. Locker rooms and showers are located in other facilities and are not exclusive to fitness centers.

1.2.2 RESTROOM FLOOR CARE.

All floor surfaces shall be maintained in accordance with paragraph 1.1.1 and 1.1.2 by effective routine cleaning. Moveable items shall be tilted or moved to sweep and damp mop underneath. Grout on the wall and floor tiles shall be free of dirt, scum, mildew, and residue.

1.2.3 STOCK RESTROOM SUPPLIES.

Contractor shall ensure restrooms are stocked sufficiently so any provided supplies including trash liners, toilet tissue, paper towels, and hand soap do not run out and all dispensers are filled to capacity without promoting waste at time of service. Extra/back up supplies shall be stored in designated locations and at least one location per multi-floor facilities. Each facility may have multiple designated locations and locations are subject to change. The Contractor will need to coordinate with each facility and it shall be a team effort with the Contractor and facility manager to determine most appropriate location(s). Occupants shall have access to supplies and dispenser locking devices in order to restock restroom dispensers in between Contractor’s scheduled restroom services. If extra/back up supplies run out prior to the next service date, the Contractor shall provide extra supplies within two hours of notification.

1.2.4 DRINKING FOUNTAINS

Contractor shall clean all facility drinking fountains, typically located near or in the vicinity of restrooms and inside locker rooms. Service shall be provided at time of restroom services. All porcelain and polished metal surfaces, including the orifices and drain, as well as exterior surfaces of fountains shall be cleaned and disinfected. Drinking fountains shall be free of streaks, stains, spots, smudges, scale, and other obvious soil.

1.2.5 RESTROOM TRASH REMOVAL

All trash containers to include feminine product disposal containers in restrooms and locker rooms shall be emptied, trash disposed, liners replaced, and containers returned to their original locations.

The Contractor shall provide and replace any obviously soiled, worn or torn plastic trash can liners.

Trash receptacles shall be left clean, free of foreign matter and free of odors.

1.3 PERIODIC CLEANING SERVICES

The Contractor shall schedule and perform routine periodic services in Level 4, Special Requirements cleaning at the frequency listed in Appendix A. Periodic cleaning services for Level 1 1, Prestige, and Level 2, Basic, areas will be issued by written work order. Work orders will be sequentially numbered for ease in tracking. Work orders will be issued by the COR and will indicate, area identification character(s), facility number, square footage, date issued, requested floor maintenance (shampooing, strip/wax or machine scrub), start and completion dates, and any other pertinent information. Work order issued by COR for periodic floor maintenance will be coordinated with the facility manager and shall be started and completed within 30 days of issuance unless otherwise agreed upon date. The Contractor shall be required to notify the COR via e-mail when floor maintenance will start and also upon completion for routine and work orders. The Contractor will invoice for completed floor maintenance work orders under appropriate contract line item (CLIN) in conjunction with the monthly invoice.

For all floor types the following will apply: All wax and cleaning solutions shall be removed from baseboards, furniture, trash receptacles, chairs, and other similar items. Chairs, trash receptacles, and other items shall be moved and returned to their original locations after the floor has dried.

1.3.1 PERIODIC HARD FLOOR MAINTENANCE.

Hard floors to include restroom floors shall receive periodic hard floor maintenance as specified in Appendix A. Hard floors shall be cleaned, scrubbed, sealed, polished/burnished, spray buffed, deep scrubbed, recoated, stripped and waxed as required for the appropriate surface to maintain, protect and ease normal routine floor cleanings. After periodic maintenance, floor surfaces to include grout shall have a uniform, clean appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film, or standing water.

1.3.2 PERIODIC CARPET RESTORATIVE CLEANING.

Carpets shall be deep cleaned in order to remove embedded soil from carpet fibers as specified in Appendix A. Deep cleaning shall employ an effective technique and/or method to address soil suspension, soil extraction and drying. After deep cleaning, the carpeted area shall show an improvement in visible appearance.

1.3.3 DUSTING.

(For Level 4 Facilities Only) Low dusting includes surfaces within 6 feet of the floor and must be free of dust, lint, cobwebs, and litter. High dusting includes surfaces above 6 feet up to 10 feet. Surfaces include, but are not limited to items such as tables, shelves, bookcases, storage lockers, moldings, windowsills, hand rails, pictures, clocks, window blinds, ceiling fans, walls etc.

1.4 SPECIAL CLEANING REQUIREMENTS

The Contractor shall accomplish all cleaning tasks as appropriate for Special Requirement Facilities (Child Development Centers, Youth Centers, School Age Programs, and Fitness Centers,) identified in Appendices A and B. Minimum cleaning frequencies are established in Appendix A, AF Common Output Level Standards.

1.4.1 CHILD DEVELOPMENT CENTERS (CDC) AND YOUTH CENTERS (YC).

Designated CDC and YC facilities shall be maintained in accordance with AFI34-144 Child and Youth Programs, summarized below and Appendix A. Kitchen areas are not part of the Contractor’s responsibility for cleaning. Operational hours of CDC(s) and YCs are indicated in 4.1.3 and are subject to change. All cleaning requirements will be performed either before or after CDC operational duty hours except for any cleaning requirement standard performed more than 1 time daily. For those specific cleaning requirements of 2 or more times daily at least one cleaning will be performed during operational duty hours. Daily floor cleanings shall be accomplished during operational duty hours as indicated in Appendix A.

1.4.2 SPECIAL CLEARANCE REQUIREMENTS; CHILD DEVELOPMENT CENTER AND YOUTH

CENTER.

Clearance requirements are developed based on security and safety of the children and subject to change in accordance with laws, guidance, and AF regulations.

1.4.2.1 BACKGROUNDS & CRIMINAL HISTORY CHECK

In accordance with DoDI 1402.05, “Criminal History Background Checks on Individuals in Child Care Services,”, a Criminal history background check must be initiated and completed for each contractor employee before being allowed to work in the Child Development Centers and Youth Centers. The Services Squadron Security Monitor shall initiate, receive and maintain all background checks. All results shall be maintained by the CDC Director. The following steps are required to process the background check.

a. An Installation Records Check (IRC), inclusive of a check of the Air Force Central Services Registry (CSR), Security Forces, Family Advocacy Program, and Office of Special Investigations of the Defense Central Index of Investigations (DCII) has been completed on all employees who have lived or worked on a military installation, before they were hired. The IRC includes all bases the individual lived or worked on in the last two years. (DODI 1402.05, E.6.1.2) (AFI 34-144, 10.7.8).

b. A State Criminal History Repository Check (SCHR) has been requested from all the states the individual employee or contractor has lived in during the last five years. NOTE: Only required if a completed Tier 1 is not on file. (DODI 1402.05, E.6.1.2) (AFI 34-144, 10.7.13)

c. Initiate a Federal Bureau of Investigation fingerprint check for all contractors.

d. Initiate Child Care Tier 1 investigation on contractors prior to working with children/youth. Child care components for Child Care Tier 1 investigations include a State Criminal History Records Checks of current and former states of residence and employment. (AFI 34-144, 10.7.11)

e. Installation Security Office will not presume individuals are suitable for working alone with children or youth merely because an investigation has not been completed. (T-0). Follow up every 5 working days for Installation Records Checks. Check on the Child Care Tier 1 no later than 60 days after submission and every 30 days after. If no response from the State(s) is received within 60 days, suitability determination based upon the Tier 1 report may be made. (AFI 34-144, 10.7.15)

f. Conduct installation records, Federal Bureau of Investigation fingerprint and State Criminal History Record checks every five years for contractors. (AFI 34-144, 10.12.2)

g. All contract workers shall sign a statement (DD Form 2981, Basic Criminal History and Statement of Admission) indicating whether or not they have been arrested or convicted of any crime involving children, drugs, or alcohol. (AFI 34-144, 10.7.3) This statement must be updated annually or earlier if the contract worker is arrested or convicted of any crime involving children, drugs, or alcohol.

1.4.2.2 CRIMINAL BACKGROUND HISTORY CHECK PROCEDURES

Potential contract employees shall report to the Services Flight Security Assistant to initiate and complete a Questionnaire for Non-Sensitive Positions. During this time, the Security Monitor shall request the individual obtain and complete an Applicant Fingerprint Card from the Joint Base Charleston HRO/CPO Office located in building 503 AB Room 121. The Security Monitor shall initiate an Installation Records Check (IRC) for each contract employee. The IRC must be completed before the contract employee is authorized to work in the Child Development and Youth Centers. The Security Monitor shall also initiate a Child Care Tier 1 national background check, which encompasses a State Criminal History Repository (SCHR) Check on each contractor employee. An unfavorable or derogatory report would include, but not be limited to, the following applicable crimes: any charge or conviction for a sex crime, an offense involving a child victim, a substance abuse felony, or a violent crime. The Security Monitor shall identify all report results whether favorable, unfavorable or derogatory to the appropriate CDC and/or YC Director(s). The CO shall provide the appropriate documentation for the CDC Director’s file. No contract employee shall be allowed to work on Joint Base Charleston with an unfavorable or derogatory Child Care Tier 1 report.

a. Installation Records Check (IRC). An investigation conducted through the records of all installations of an individual’s identified residences for the 2 years before the date of application. This record check must include police (base and/or military police, security office, criminal investigations, or local law enforcement) local files check, Drug and Alcohol Program, Family Housing, and Medical Treatment Facility for Family Advocacy Program, to include Service Central Registry records, and mental health records, and any other record checks as appropriate, to extent permitted by law.

b. Child Care Tier 1 (National Agency Check NAC). A personnel security investigation consisting of a records review of certain national agencies to include a technical fingerprint search of the files of the Federal Bureau of Investigation (FBI). Contractor employees may be permitted to work before completion of the Child Care Tier 1 provided the employee is working within sight of an individual who has successfully completed a background check

c. Contractor employees have the right to obtain a copy of the background check report from the Security Monitor. Contractor employees have the right to challenge the accuracy and completeness of any information contained in the report through the Privacy Program described in DoDI 5400.11-R. The CO shall inform the Contractor of employees whose criminal history background checks result in an unfavorable or derogatory report. The contractor shall immediately remove this employee from their service at the CDC or youth center.

d. Contractor employees who have previously received a background check must provide proof of the check to the Security Monitor who will determine if and when a new background check is required.

1.4.3 REQUIRED TRAINING

All contract employees working at the CDC, and or Youth Activity Center shall be required to attend annual training on child abuse prevention, identification and reporting. (AFI 34-144, 11.16.1) The training will be conducted during normal duty hours by a government certified trainer. It shall be the Contractor’s responsibility to ensure new employees working at the CDC, and or Youth Activity Center receive this training. Contractor shall ensure annual training is kept current.

1.4.4 IMMUNIZATIONS.

All Contractor employees assigned to the CDC, and or Youth Activity Center shall be free of communicable diseases to include tuberculosis, prior to entering either facility. All contract employees must have the following immunizations required by AFI 48‐110_IP/, Immunization and

Chemoprophylaxis for the Prevention of Infectious Diseases, “Immunizations and Chemoprophylaxis” prior to an employee being allowed to work. This includes the annual flu vaccine. The Contractor shall be responsible for providing certification that all of his/her employees meet the above conditions.

Payment for any required immunizations will be incurred at the Contractor’s expense.

Mumps Measles Rubella Tetanus Diphtheria Polio Hepatitis B Varicella Tuberculosis Skin Test Influenza

1.4.5 REQUIRED DOCUMENTATION.

The Contractor shall provide appropriate CDC and/or YC Director(s) with a summary spreadsheet listing of all employees and alternates proposed to work in CDC and/or Youth Activity Center with the employees name, position, date background checks were initiated and completed, date child abuse training was completed, certification that immunization requirements have been met and employee statement (1.4.2.1, e.) for assignment to work in the CDC and or Youth Activity Center. In the event that an employee is replaced, even temporarily, the replacement shall meet all requirements set forth in paragraph 1.1.1 through 1.1.4, inclusive, be completed prior to beginning work. Failure to fulfill these requirements, in sufficient time to replace an employee, will not relieve the Contractor of their responsibilities under this contract. Failure to provide these statements will prohibit Contractor employee(s) entrance into the CDC and/or Youth Center. It shall be the Contractor’s responsibility to update the spreadsheet as necessary. Contractor employees shall submit a negative test report from the Health Department or their doctor and current immunization records to the CDC and/or YC Director prior to starting work on an annual basis.

1.4.6 CLEANING REQUIREMENTS CHILD DEVELOPMENT CENTER.

Physical contact shall not be allowed and Contractor employees shall not be alone with children unsupervised.

1.4.6.1 DISINFECTING, CLEANING AND SANITIZING SOLUTIONS.

The Contractor shall store cleaning solutions in a non-brand name container and clearly labeled. The solution shall be kept out of children’s reach at all times.

Cleaning Solution: Use of soap and water to remove visibly soiled areas.

Disinfecting Solution: Use of a chemical agent to prevent infection from non-food surfaces and equipment by destroying harmful bacteria and other microbes. These chemicals must be registered with the United States Environmental Protection Agency (US EPA) and so state on the label.

Examples:

- Liquid chlorine bleach (without scent), one-quarter (1/4) cup (5.25% sodium hypochlorite) in one

(1) gallon of water (or 1 Tablespoon bleach in 1 quart water), made fresh daily.

- Quaternary Ammonium Compound mix at 400 ppm or as directed and confirm with test papers. - Pine Oils (must be at least 70% pine oil) follow manufacturer’s directions.

- Commercial Disinfectants follow manufacturer’s instructions.

Sanitizing Solution: A limited list of chemical agents that reduce the number of bacteria and viruses to a safe level for public health requirements. Use sanitizers on food contaminated surfaces and equipment.

- Examples:

- Liquid chlorine bleach (without scent), 1 Tablespoon (5.25% sodium hypochlorite) in one (1) gallon of water, made fresh daily; must be left on for 2 minutes to be effective.

- Quaternary Ammonium Compound mix as directed and confirm with test papers. Check with label to ensure it is recommended for food surfaces. Ammonium compounds are deactivated by soap and detergents and may not protect against all bacteria. Follow manufacturer’s instructions and allow time to work.

1.4.6.2 CLEANING PRODUCTS APPROVAL.

The Contractor shall provide and maintain a current list along with a copy of each Safety Data Sheet (SDS) of all cleaning products to be used in CDCs and Youth Activity Centers to the directors of those facilities to ensure that the cleaning products are suitable for use in a child care environment. The cleaning products which include warnings that they may not be used in areas occupied by children cannot be used. Chemical air fresheners are not permitted. All chemicals and other potentially dangerous products (except bleach water or other disinfectant solution) and cleaning supplies (including mops, mop buckets, etc.) must be stored in their original, labeled container in a locked closet inaccessible to children. Products containing phenolic compounds, such as “Lysol” shall not be allowed or approved for use in Child Development Centers

1.4.6.3 CLEANING EQUIPMENT/MATERIALS.

Trash, mops, brooms, and cleaning buckets or any cleaning solutions and tools used in the performance of services shall be inaccessible to children.

1.4.6.4 CLEAN/SANITIZE TABLES, CHAIRS, AND HIGHCHAIRS.

The Contractor will clean tables, chairs, and highchairs used for eating after breakfast and lunch meals and will sanitize daily. The Contractor will sanitize all other remaining tables and chairs daily.

1.4.6.5 CLEAN/SANITIZE FOOD PREPARATION AND DIAPER CHANGING TABLES AND

ADJACENT WALLS.

The Contractor will clean food preparation tables, diaper changing counters, sinks, and adjacent walls at least daily, and as needed, with hot water and detergent and then sanitize with a bleach solution.

1.4.6.6 SWEEPING/MOPPING NON-CARPETED FLOORS.

The Contractor shall sweep and mop (clean and sanitize) the floors underneath all eating tables after each meal as well as clean and sanitize adjoining walls.

1.4.6.7 OTHER NON-CARPETED FLOORS.

All other floors (not including restrooms) shall be swept, mopped with hot water and detergent, and sanitized with the bleach water or disinfectant solution daily.

1.4.6.8 CLEAN/SANITIZE CHILDREN’S TOILETS AND FIXTURES.

Toilets, sinks and adjacent walls (up to height of four feet) will be cleaned with hot water and detergent and then sanitized with the bleach water or disinfectant solution at least twice daily (after lunch and in the evening, after hours) for children over two years old rooms and once per day for children under two years old rooms.

1.4.6.9 SWEEP/MOP CHILDREN’S BATHROOM FLOORS.

The Contractor shall sweep and mop the children’s bathroom floors twice a day first with hot water and detergent and then sanitized with the bleach water or disinfectant solution.

1.4.6.10 NON-CARPETED FLOOR MAINTENANCE.

The Contractor shall provide all periodic floor care maintenance services in accordance with the Appendix A for all non-carpeted floors where applicable. These tasks shall occur after operating hours.

The Contractor shall remove all movable furniture prior to maintenance and return to the original or proper location when complete.

1.4.6.11 VACUUM.

The Contractor shall maintain all carpet areas free from visible soil and vacuumed at least once per day, when children are not present in the activity rooms to maintain clean and sanitary conditions.

Soiled areas should be cleaned as necessary.

1.4.6.12 CARPET MAINTENANCE.

The Contractor shall steam clean or similar extraction method all carpet in accordance with the standards as listed in Appendix A, on weekends or after operating hours, to ensure carpets are completely dry when children are present.

1.4.6.13 EMPTY TRASH CANS AND DIAPER PAILS.

The Contractor shall empty trash cans once daily and diaper pails three times daily. The Contractor shall provide, and replace worn, torn or otherwise soiled plastic trash bags suitable for the type of trash containers within the entire facility. Contractor shall empty all diaper pails and trash cans after hours of operation, ensuring contents do not sit in the containers overnight.

1.4.6.14 CLEAN/SANITIZE TRASH CONTAINER AND DIAPER PAIL.

The Contractor shall disinfect trash containers and diapers pails daily, first with hot water and detergent and then sanitized with the bleach water solution or other approved disinfectants/sanitizers.

1.4.6.15 STOCK RESTROOM.

The Contractor shall ensure restrooms and facility supplies are sufficiently stocked so any provided supplies including trash liners, toilet tissue, paper towels, and hand soap do not run out before the next scheduled cleaning. Supplies shall be stored in designated areas. If facility supplies run out prior to the next service date, the Contractor shall provide extra supplies within two hours of notification.

Occupants are responsible for restocking dispenser when it is empty in between services or leave empty until Contractor’s next scheduled cleaning time. Contractor is responsible is responsible to provide product and stock all dispensers regardless of location in the facility to the fullest capacity.

1.4.6.16 DUSTING.

Low dusting includes surfaces within 6 feet of the floor and must be free of dust, lint, cobwebs, and litter. High dusting includes surfaces above 6 feet up to 10 feet. Surfaces include, but are not limited to items such as tables, shelves, bookcases, storage lockers, window sills, moldings, hand rails, pictures, clocks, window blinds, ceiling fans, walls, etc.

1.4.6.17 WINDOWS/INTERIOR GLASS.

All windows and interior glass, including glass in doors, partitions, walls, display cases, and directory boards up to 10 ft. shall show no traces of film, dirt, smudges, water, or other foreign matter. Windows will refer to those that have an exterior side, outside in the environment, and an interior side; the Contractor will be required to clean the exterior side and interior side of windows per the frequency in Appendix A. Glass will refer to those that have both sides of the pane which are interior to the facility.

1.4.6.18 CLEAN DRINKING FOUNTAINS

Clean drinking fountains with sanitizing solution once daily to standard set in 1.2.4

1.4.6.19 CLEAN DOOR KNOBS

Clean door knobs with sanitizing solution once daily.

1.4.7 SPECIAL REQUIREMENTS (AND LEVEL 4 CLEANING).

The Contractor shall accomplish all cleaning tasks IAW 1.1, 1.2, 1.3 and 1.4 as appropriate, for Special Requirement Facilities (Youth Center, School Age Programs, Fitness Centers), identified in Appendices A and B, in order to meet the requirements of this PWS and the Service Summary (SS).

Minimum cleaning frequencies are established in Appendix A, AF Common Levels of Service Standards.

1.5 CONTRACTOR PROVIDED EQUIPMENT AND SUPPLIES.

1.5.1 CONTRACTOR-FURNISHED EQUIPMENT/VEHICLES.

The Contractor shall provide and maintain all equipment and vehicles necessary to perform the requirements of this contract. The Contractor may perform cleaning, minor repair and other normal maintenance requirements of equipment on site. Maintenance and repair of contractor vehicles or their privately owned vehicles shall not be accomplished on site. Contractor vehicles shall have the company name prominently displayed on both sides of the vehicle and be maintained to present a neat, professional appearance. Contractor vehicles shall be used solely for the intended purpose of performing services in this performance work statement during normal hours of operation

All equipment used in the performance of this contract shall be in good operable condition and carry a U/L (Underwriters Laboratory) listing. Equipment found to be unsafe and unable to function as designed, shall not be used in performance of this contract. The CO or contracting officer designated representative (COR) may inspect the Contractor’s equipment and vehicles at any time and direct the removal of any unsafe or unusable equipment or vehicle from the installation.

The Contractor shall provide adequate numbers of equipment items and vehicles to effectively fulfill the scope of this contract. In addition, the Contractor shall maintain or have backup capability to provide continued service in the event primary equipment or vehicles are down for extended maintenance or repairs. Equipment failure shall not alleviate the Contractor from performing any requirement contained in this contract.

1.5.2 CONTRACTOR FURNISHED TRASH LINERS AND RESTROOM SUPPLIES.

Plastic Trash Can Liners/Bags: Suitable for the type of trash receptacle.

Toilet Tissue: Two-ply. Paper Towels: Bi-Fold, Tri-Fold, Dispenser type.

Hand Soap: Liquid anti-bacterial soap for installed liquid soap dispensers, and/or hand size push/pump liquid anti-bacterial soap when installed dispensers are non-operational.

Recycled Products: 100 percent of all paper products procured (toilet tissue and paper towels) shall contain recycled materials.

There may be several types of dispensers (pump, single/double/tri-fold as well as multiple roll).

Contractor is responsible to ensure the proper product is inserted into the correct dispenser.

With CO approval, Contractor may replace dispenser, at no additional cost to the Government, with standardized dispenser in approved locations. If approved to install dispensers, Contractor shall be required to maintain, repair, or replace broken or defective dispensers. All Contractor-provided dispensers shall become the property of the Government at the end of the contract.

Descriptive literature of dispensers and materials/supplies to be used shall be submitted with proposal package

1.5.3 MISCELLANEOUS REQUIREMENTS

Turn off unnecessary lights depending upon the current building occupancy, shift, and security requirements.

Report fire hazards, conditions, and items in need of repair to the COR

Turn in lost and found articles to the COR

Notify COR when unauthorized or suspicious persons are seen on the premises

Employees entering any facility or area after it has been secured shall enter through one door and lock the door behind them. These facilities or areas shall not be left unsecured at any time, including the period when work is being performed. Upon completing work in a facility or area, Contractor employees shall ensure all doors and windows that were secured upon their arrival are closed and secured upon their departure.

The Contractor shall display the appropriate caution signs when cleaning floors or any other surface that might pose a risk to injury for any personnel that are present, and not remove until dry and safe for facility occupants to use.

Notify COR of circumstances preventing the completion of services.

1.6 EMERGENCY CLEANING/COVID-19

The Contractor shall follow the latest Cleaning and Disinfection Recommendation for COVID-19 from the Centers for Disease Control and Prevention (CDC). Cleaning & Disinfection must be completed within 24 hours upon issue of the work order by the CO or COR. The contractor shall notify the

CO/COR once cleaning is completed to allow occupants back into the facilities. Latest CDC guidance can be found via https://www.cdc.gov/coronavirus/2019-ncov/community/organizations/cleaning-disinfection.html.

1.6.1 FACILITY DAILY CLEANING

The contractor shall disinfect “high-touch surfaces” twice a day during the facility’s business hours.

The number of facilities and these “high touch surfaces” will be provided in a table below. The contractor shall follow CDC guidance for PPE, cleaning method, and consumable products to accomplish these tasks. The contractor shall provide the cleaning schedule to the COR to display the approximate cleaning time at each facility.

Bldg. # Egress/Ingress

(EA)

Door handles/knobs

(EA)

Light Switches

(EA)

Chairs/tables (conference room) (EA)

2 SERVICE SUMMARY (SS):

The contract service requirements are summarized in performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimally acceptable levels of service required for each requirement. The Service Summary and the Contractor’s Quality Control Plan (QCP) provide information on contract requirements, the expected level of Contractor performance and the expected method of government validation and confirmation of services provided.

These thresholds are critical to mission success. Procedures as set forth in the Federal Acquisition Regulation (FAR) 52.212-4 (a), Contract Terms and Conditions - Commercial Items, Inspection/Acceptance, will be used to remedy all deficiencies. During the first initial 30 days of the contract, two additional errors on each task shall be allowed in an effort to identify normal phase-in problems, except for any periodic cleaning service.

Performance Objective (PO)

PWS

Para

Performance Threshold (per month)

Method of Surveillance

PO-1 - Facility Cleaning Service.

1.1 inclusive

Periodic & Verified

Customer Concern

a. Non-Carpeted Floors Excellent: 0 defects

b. Carpeted Floors Very Good: 1-2 defect

c. Stairways / Elevators / Accessible Lifts Satisfactory : 3 defects

d. Walk-off Mats Marginal: 4 defects

e. Trash Removal Unsatisfactory: More than 4 defects

PO-2 - Restrooms/Locker Rooms Cleaning Services

1.2

Customer Concern

a. Clean and Disinfect Excellent: 0 defects

b. Floors Very Good: 1-2 defects

c. Supplies Satisfactory : 3 defects

d. Drinking Fountains Marginal: 4 defects

e. Trash Removal Unsatisfactory: More than 4 defects

PO-3 - Periodic Cleaning Services

1.3 inclusive

Excellent: 0 defects

Periodic & Verified

Customer Concern

a. Hard Floor Maintenance Very Good: 1 defect

b. Carpet Restorative Cleaning Satisfactory : 2 defects

Marginal: 3 defects

Unsatisfactory: More than 3 defects

PO-4 - Quality Control

2.1

Customer Concern

Inspection procedures are followed and documented in accordance with Contractor’s

Quality Control Plan (incorporated into contract after award).

Excellent: 0 defects

Very Good: 1 defect

Satisfactory : 2 defects

Marginal: 3 defects

Unsatisfactory: More than 3 defects

PO-5- Special Requirements

1.4

Customer Concern

a. Child Development Center(s) Excellent: 0 defects

b. Fitness Center Very Good: 1 defect

c. Youth Center Satisfactory : 3 defects

d. School Age Program Marginal: 4 defects Unsatisfactory: More than 4 defects

2.1 QUALITY CONTROL

The Contractor shall develop and maintain a quality control program to ensure custodial services are performed in accordance with commonly accepted commercial practices and services identified in this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-performance and continual repeat of defective service does not occur. At a minimum, the Contractor shall develop quality control procedures addressing the areas identified in paragraph 2, Service Summary.

2.2 QUALITY CONTROL PLAN (QCP)

A written QCP shall be submitted to the CO in accordance with solicitation requirements. The QCP shall specifically address the Contractor’s strategy to provide quality workmanship, continual process improvement and procedures to correct deficiencies. Contractor shall also include in the QCP: facility key control procedures, quality assurance efforts (in measureable standards i.e. a specific number of internal quality control inspections in a specific time period), training, and other relevant aspects to custodial services the contactor will use for compliance of this contract. Quality control is the responsibility of the contractor and not the government. The Contractor may change the QCP at any time as long as a revised copy is provided to the CO and COR prior to implementing the changes.

2.3 QUALITY ASSURANCE

The Government will periodically inspect and evaluate the Contractor’s performance to ensure services are received in accordance with requirements set forth in this contract. The COR will use the PWS and the Contractor’s submitted cleaning frequency schedule to perform surveillances and will record results.

2.4 PERFORMANCE ASSESSMENT

2.4.1 VALIDATIONS

This method requires the COR to employ a “spot check” style of evaluation based on the Contractor’s submitted cleaning frequency schedule. Validation will be conducted on a no-notice basis (e.g. daily, weekly, monthly, quarterly, semi-annual, or annually) and may be adjusted, based on quality and performance trends. Results of all inspections will be documented. Unsatisfactory inspection (discrepancy) result shall be recorded and may result in a customer concern. The Contractor shall re-perform the service in accordance with the timeframes established for the applicable SS after issuance of discrepancy notice.

2.4.2 CUSTOMER CONCERN

The COR will receive and investigate concerns from facility occupants. The COR is responsible for validating customer concerns when possible. When a performance requirement has not been met or Contractor performance has not been accomplished, the COR may initiate and provide the Contractor an electronic customer concern form/discrepancy report via email. Customer concern forms will be numbered in order to facilitate tracking. The Contractor shall respond to the customer concern by providing correct action and electronically submitting completed feedback to the COR within 2 days of receipt (excluding holidays and weekends). If the Contractor disagrees with customer concern, the Contractor shall immediately notify the COR. The COR will determine if the customer concern in valid or invalid and will provide determination in writing.

2.4.3 PERFORMANCE THRESHOLD

Exceeding the performance threshold limits as listed in the column on the service summary chart for any of the performance objectives in any one month may result in additional documentation from the CO. Should the Contractor continue to exceed the performance threshold of these performance objectives repeatedly and/or develop a negative trend, additional options may be taken by the CO such as but not limited to a progress meeting with the multi-functional team (MFT) or a letter of management concern.

2.4.4 PROGRESS MEETINGS

The CO, COR, Functional Director, and other Government personnel as appropriate, and the Contractor may periodically meet to discuss the Contractor’s performance. The following issues may be discussed; opportunities to improve the contract, any modifications required of the contract, unsatisfactory inspections and valid customer concerns against each performance objective observed and steps taken by the Contractor to prevent occurrences in the future. The Contractor shall provide a summation of performance to include internal quality inspections and provide insight into identified trends. The CO will request all parties submit agenda items in written form a few days prior to the meeting, if possible. The minutes of these meetings will be signed by the CO and any other signatures as deemed appropriate, distributed to the functional area and the Contractor. Should the Contractor not concur with the minutes, the Contractor will provide a written notification to the Contracting Office identifying areas of non-concurrence for resolution.

3 GOVERNMENT FURNISHED PROPERTY AND SERVICES

3.1 GOVERNMENT FURNISHED FACILITIES.

The government will provide office and storage space in facility on AB with approximately 1000 SF square feet of storage and office space. On WS, a lay down site with utility hook ups will be provided which is located on North Annex at the intersection of Pomflant Access Road and S. Freedom Drive.

No alterations to the office space shall be made without the specific written permission from the functional services manager and the CO as coordinated and approved via the Civil Engineer work order, AF Form 332. In case of alterations necessary for compliance with OSHA, such permission shall not be reasonably withheld. The Contractor shall return the office space to the government in the same condition as received, allowing for fair wear and tear and approved modifications.

3.1.1 JANITORIAL CLOSETS.

Janitorial closets will be available for use by the Contractor, without cost, for the purpose of storing materials and equipment, excluding flammable materials. The Contractor will be required to maintain odorless and clean closets. Closets will be free of clutter and debris. Cleaning supplies and tools will be stored and organized in such a manner as to allow easy access and movement in closet. Closets provided for janitorial service use will be locked if locks are available. The government will not be responsible for Contractor’s stored supplies or equipment kept in the building or janitor’s closets or for the Contractor’s employees’ personal belongings. All contractor items and equipment shall identifiable as belonging to the Contractor.

3.2 GOVERNMENT FURNISHED SUPPLIES AND EQUIPMENT.

None.

3.3 GOVERNMENT FURNISHED UTILITIES.

The Government will furnish electricity, water and sewage service as necessary for accomplishment of work in accordance with this contract.

3.3.1 UTILITY CONSERVATION.

The Contractor shall adhere to all base level utility conservation practices or requirements. The Contractor shall be responsible for operating under conditions that prevent waste of utilities.

3.4 TELEPHONE SERVICE.

The Government shall only provide base and local commercial telephone service. Long distance service, if desired, shall be at the contractor’s expense.

3.5 SECURITY, FIRE AND MEDICAL SERVICES.

The Government will provide police and fire protection. In the event of a medical emergency, base ambulance service for transporting an injured employee to a local hospital is available on a cost reimbursement basis.

3.6 SOLID WASTE COLLECTION AND DISPOSAL.

The Contractor shall use existing bulk containers to dispose of trash or solid waste generated from accomplishment of services detailed in this PWS. The contractor shall adhere to all base level recycling programs.

3.7 MAIL SERVICE.

The Contractor shall be responsible for coordinating with the US Postal Service for the delivery of mail to the Contractor's facility or post office box.

4 GENERAL INFORMATION

The overall Civil Engineering mission at Joint Base Charleston is to plan, maintain, operate, and protect the infrastructure, facilities, and environment for assigned service members, families, and civilian employees

4.1 HOURS OF OPERATION.

The Contractor shall perform the services required under this contract during the following hours. The Contractor is not required to perform services on Federal Holidays.

4.1.1 NORMAL BASE HOURS.

Base hours of operation are 0600-1630 Mon – Fri. The Contractor may find it necessary to deviate from the normal base hours of operation, to ensure timely completion of work under this PWS at no additional cost to the government.

4.1.2 BASE WIDE FACILITIES, HOURS OF OPERATION.

The Contractor shall perform facility…