Attachment 04_QASP.pdf

QUALITY ASSURANCE SURVEILLANCE PLAN

Divers Life Support System (DLSS) Routine Maintenance Service

Purpose: To ensure that the Government has an effective and systematic method of surveillance for the services in the PWS. The QASP will be used primarily as a tool to verify that the contractor is performing all services required by the PWS in a timely, accurate and complete fashion.

1. Critical performance processes and requirements. Critical to the performance of Divers Life Support System (DLSS) Routine Maintenance Services is the timely, accurate and thorough completion of all services, including maintenance, hydro testing, re-filling, and cleaning of high and low pressure piping, valves, flexible hoses, filters, moisture separators, volume tanks, compressed gas cylinders (Air, 02, and Mixed Gas), compressed gas flasks (Air, 02, and Mixed Gas); maintenance of Haskell oxygen booster pumps; maintenance of oxygen transfer pump assembly; maintenance of all compressors (Bauer models MVT-26, O-26 and C-D/DV/NAVY); Maintenance of VIPER UBA and test panel gages, relief valve and comparison accuracy testing or flowmeters and pocket flowmeter.

2. Performance Standards

a. Schedule - The due dates for deliverables and the actual accomplishment of the schedule will be assessed against due dates established for the contract.

b. Deliverables – The deliverables required to be submitted will be assessed against the specifications for the deliverables detailed in the contract and the Quality Control Plan (QCP), if required by the contract, for the required content, quality, timeliness, and accuracy.

c. Past Performance - In addition to any schedule, deliverables, and cost aspects of performance discussed above, pursuant to FAR 42.15, the Government will assess the contractor’s record of conforming to contract requirements and to standards of good workmanship, the contractor’s adherence to contract schedules including the administrative aspects of performance, the contractor’s history of reasonable and cooperative behavior and commitment to customer satisfaction, and the contractor’s business-like concern for the interest of the customer.

3. Surveillance methods: The primary methods of surveillance used to monitor performance of this contract will include, but not be limited to, random or planned sampling, periodic or inspection, and validated customer complaints from EODGR1 commands.

4. Performance Measurement: Performance will be measured in accordance with the following table:

Performance Element

Performance Requirement

Surveillance Method

Frequency Acceptable Quality Level

Contract Deliverables

Contract deliverables furnished as prescribed in the PWS, attachments, CDRLs, Task Orders, etc., as applicable.

Inspection by the COR upon notification that the contractor has completed requested service from contract.

Monthly 100% of all maintenance completed in accordance with NAVSEA certification requirements and all work must be accomplished in accordance with the instructions and directives listed in References, Section 5.0 of contract PWS.

Overall Contract Performance

Overall contract performance of sufficient quality to earn a Satisfactory (or higher) rating in the COR’s annual report on Contractor Performance

Assessment by the

COR

Annual All performance elements rated Satisfactory (or higher)

Invoicing Monthly invoices per contract procedures are timely and accurate.

Review & acceptance of the invoice

Monthly, submitted by the 15th of the following month.

100% accuracy

If performance is within acceptable levels, it will be considered to be satisfactory. If not, overall performance may be considered unsatisfactory.

Incentives/Disincentives:

The COR will make an annual report on Contractor Performance (CPARS or other annual report). The contractor’s failure to achieve satisfactory performance under the contract/task order, reflected in the COR’s annual report, may result in termination of the contract/task order and may also result in the loss of future Government contract. If options are included in the contract, the contractor’s failure to achieve satisfactory performance under the contract/task order may result in the non-exercise of available options

For each item that does not meet acceptable levels, the Government may issue a Contract Discrepancy Report (CDR). CDRs will be forwarded to the Contracting Officer with a copy sent to the contractor.

The contractor must reply in writing within 5 days of receipt identifying how future occurrences of the problem will be prevented. Based upon the contractor’s past performance and plan to solve the problem, the Contracting Officer will determine if any further action will be taken.

In accordance with the inspection of services provisions of the contract, the contractor will be incentivized to provide quality products in a timely manner since the Government can require the Contractor, at no additional cost, to replace or correct work that fails to meet contract requirements.