Attachment 02 - PWS Naval Hospital Corpus Christi.pdf

Department of Defense Defense Health Agency

Performance Work Statement

FOR

Laundry and Linen Services

Prepared By:

NHC Corpus Christi, TX

Solicitation Number: HT940825QE005 TBD Version: 1

Date: 7 March 2025

PART 1

1.0 GENERAL INFORMATION

1.1 This is a non-personal services contract to provide: Laundry and Linen services.

1.2 Description of services/introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform bulk laundry and linen services for the NHC Corpus Christi, 10651 E. Street, Bldg H100 Corpus Christi, TX 78419, NHC Kingsville, General Cavazos Blvd, Bldg 1781 Kingsville, TX 78363 and NMTRU FT. Worth, 1711 Doolittle Ave, FT. Worth, TX 76127, in accordance with (IAW) the standards as defined in this Performance Work Statement (PWS) except for those items specified as Government furnished property and services.

1.3 Background: The Department of Defense (DoD) Medical clinic, NHC Corpus Christi,TX, NHC Kingsville,TX, & NMTRU FT. Worth TX, has a requirement for non personal services;

Laundry and Linen.

1.4 Objective: The contractor shall perform linen cleaning services for all linen used with the clinic and shall be completed IAW the standards of the current state and federal requirements for linen cleaning. The Contractor shall establish and maintain a system of records to control and account for work performed. The linen cleaning process for all linen used by the NHC Corpus Christi,TX, NHC Kingsville,TX, and NMTRU FT. Worth TX, shall be completed IAW the standards of the AAAHC, Local Infection Control Policies, Infection and Exposure Control Program, and all other current state and federal requirements for hospital linen. The contractor shall ensure that its operations comply with any and all certification labeling requirements arising from State or local Department of Health regulations. The contractor shall not perform inherently governmental functions as defined in Federal Acquisition Regulation (FAR) Subpart 7.5, Inherently Governmental Functions, in relationship to this PWS..

1.5 Scope: The scope of this requirement is to procure non-personal services for laundry and linen services in support of the NHC Corpus Christi,TX, NHC Kingsville,TX, and NMTRU FT.

Worth, TX. These services include but are not limited to: pick-up (items and quantity documented) , properly packed and handled, laundered, and delivered (items and quantity documented as well as individually bagged based on the item).

1.6 Period of Performance (PoP): 1 April 2025 – 30 March 2028 (base and two(2) option years).

1.7 Administrative specifications

1.7.1 Contractor Representative: The Contractor shall identify the name and telephone number of the Contractors point of contact to the Contracting Officer (CO) in writing prior to beginning performance. The Contractor shall identify in the designation letter any limitations on its representative’s authority to act on behalf of the Contractor. The Contractor shall provide an updated designation letter whenever any changes occur. The Contractor representative may be required to meet with the Government during the performance of this contract at the request of the CO. The Contractor’s Representative shall respond to a request to meet with the CO within 24 hours of notification under routine circumstances.

1.7.2 Place of performance: The work shall be performed at: NHC Corpus Christi, 10651 E.

Street, Bldg H100 Corpus Christi, TX 78419, NHC Kingsville, General Cavazos Blvd, Bldg 1781 Kingsville, TX 78363 and NMTRU FT. Worth, 1711 Doolittle Ave, FT. Worth, TX 76127

*The Government will follow the CDC guidelines for COVID-19 incidents that arise on an as needed basis.

1.7.3 Recognized Federal holidays: There are 11 paid holidays per calendar year. The MTF will observe the following federal holidays. The Contractor and Contractor Personnel shall coordinate with their respective clinic, COR, and FREDS to ensure proper clinical coverages are provided during federal holidays and family/down days. The contractor is not required to provide service on recognized Federal Holidays.

• New Year’s Day

• Martin Luther King Day

• President’s Day

• Memorial Day

• Juneteenth

• Independence Day

• Labor Day

• Columbus Day

• Veteran’s Day

• Thanksgiving Day

• Christmas Day

**The contractor is advised that any special time off granted by the President or other competent authority is for Government personnel ONLY and does not apply to the contractor personnel.

Contractor personnel shall take their direction concerning their duty status and hours of performance from their management chain and not from Government personnel.

1.7.4 Hours of operation: Contract performance requirements are governed by the contract.

Normal hours of operation are 0730 – 1630 Monday through Friday of each week.

** Should the official holiday fall on Saturday then the observed holiday is the previous Friday. Should the official holiday fall on Sunday then the observed holiday is the following Monday.

** Pick-up/drop-off will be completed on the first workday following the holiday.

1.7.5 Emergency Services: On occasion, services may be required to support an activation or exercise of contingency plans outside the normal duty hours.

**This also refers to the shortened turnaround time, which is required for emergency items (estimated 0-2 times per year). The maximum turnaround time on any emergency item(s) shall not exceed 24 hours without prior Government authorization.

1.7.6 Mobility Deployment, Disaster Preparedness, Exercises, And Other Contingencies:

Upon notification by the CO, provide laundry service and support to meet surge requirements due to mobilization and unexpected mission requirements for the duration of the contingency.

**Contractor costs incurred as a result of this paragraph will be negotiated separately IAW contract clause 252.243-7002 (Certification of Requests for Equitable Adjustment) and billed under the Contingency Services contract line item number (CLIN) of this contract.

1.8 Contractor Travel: Travel will not be at the expense of the Government. N/A for this effort.

1.10 Quality The Contractor shall be responsible for quality control for all work accomplished during the performance of the contract.

1.10.1 Quality Control (QC): The Contractor shall be responsible for quality control for all work accomplished during the performance of the contract. The Contractor shall maintain a Quality Control Plan (QCP) which ensures the requirements in this PWS are met. As a minimum, the Contractor shall develop quality control procedures that address the areas identified in Part 7, Performance Requirement Summary. The Contractor shall submit the QCP with their proposal

1.10.2 Quality assurance (QA): The government will periodically evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan provides a systematic method for the Government to evaluate performance and to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

The Government will inspect and evaluate the Contractor’s performance to ensure services are received in accordance with requirements set forth in the contract. Any task within the PWS may be inspected if deemed necessary by the Government. The COR will inspect by validating actual work performance, physically checking an attribute of the completed task, checking a management information report, investigating customer complaints, conferring with facility managers, or otherwise inspecting the task or its results to determine whether or not performance meets the standards contained in this PWS.

The COR will use the contractor’s work schedule or modified version thereof, to record validation results. Results of the validation then become the official Air Force record of the Contractor’s performance. When a performance threshold has not been met or contractor performance has not been accomplished, the COR will initiate and provide the CO a DD Form 2772, Contract Discrepancy Report (CDR), for issuance to the contractor. The contractor shall respond to the CDR in accordance with instructions provided and return it to the COR within 10 calendar days of receipt.

1.11. CONTRACTOR’S PERSONNEL.

1.11.1 Contracts Manager

1.11.1.1. The contractor shall provide a contracts manager who shall be responsible for the performance of the contract. The contract manager shall have full authority to act on behalf of the contractor on all contract matters relating to the daily operation of this contract.

1.11.1.2. The contract manager shall be able to read, write, speak, and understand English. The contract manager or alternate(s) shall be available during normal duty hours and be able to meet with U.S. Government personnel designated by the CO within 24 hours to discuss deficiencies.

1.11.1.3. The contract manager or alternate(s) shall be available during normal duty hours and be able to meet with U.S. Government personnel designated by the contracting officer within 24 hours to discuss problem areas.

1.11.2. Contract Employees

Contract personnel shall present a neat appearance and be easily recognized as contractor employees. This may be accomplished by wearing distinctive clothing bearing the company name or by wearing appropriate badges that contain the contractor’s company name and the employee’s name. Contractor employees shall identify themselves as contractor employees by introducing themselves or being introduced as contractor personnel and displaying distinguishing badges or other visible identification for meetings with Government personnel. Contractor personnel shall wear the identification badge at all times when performing work under this contract at a Government site, including while attending Government meetings and conferences that may take place outside the Government facility. Unless otherwise specified in the contract, each Contractor employee shall wear the identification badge in a conspicuous place on the front of exterior clothing and above the waist except when safety or health reasons prohibit such placement.

The Contractor’s on-site personnel shall effectively communicate verbally and in writing.

Employees shall be able to read, write and speak English. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed.

4.6.2.1. The contractor shall not employ persons for work on this contract if such an employee is identified to the contractor by the contracting officer as a potential threat to the health, safety, security, general well-being, or operational mission of CAFB and its population.

4.6.2.2. The contractor shall not employ any person who is presently an employee of the U.S. Government when and if the employment of that person would create a conflict of interest or perception of conflict nor shall the contractor employ any person who is presently an employee of the Department of the Air Force, either military or civilian, unless such a person seeks and receives prior approval from his or her commander. In addition, the contractor shall not employ any person presently employed with the Department of the Navy/ Defense Health Agency if such employment would constitute conflict of interest.

4.6.2.3. The contractor is cautioned that off duty active military personnel hired under this contract may be subject to permanent change of station (PCS), change in duty hours or deployment. Military Reservists and National Guard members may be subject to recall to active duty. The abrupt absence of these personnel could adversely affect the contractor’s ability to perform within the standards prescribed in this contract. Their absence at any time shall in no way constitute a valid reason for non-performance under this contract.

1.12 Contractor Laundry Facilities. The laundry facility shall be designed, equipped and ventilated (a) for efficient production of hygienically cleaned textiles and (b) to minimize the potential dissemination of microbial contaminants that are external (e.g., dust and dirt) and internal (e.g., soiled laundry, contaminated lint) to the facility. Procedures for cleanliness, infection control, safety and ventilation can be found in MDWI 44-157.

1.12.1 Ventilation, Temperature and Humidity

1.12.1.1 Dirty areas shall have negative pressure air flow relative to positive pressure clean areas. Clean areas shall have positive pressure air flow relative to negative pressure dirty areas.

1.12.1.2 Ventilation systems should be properly maintained in accordance with manufacturing standards to maintain proper/clean intake and exhaust air circulation; this include changing air filters.

1.12.1.3 Laundry area temperatures should be between 50 and 80 degrees +/- 5 degrees

1.12.1.4 Laundry area humidity shall be between 20 and 65% relative humidity +/- 5 %

1.12.1.5 Clean and soiled laundry areas shall be separated by a wall or physical barrier maintained at all times.

1.12.1.6 Facility interior structure shall be continuously non-porous i.e. wood should be sealed or properly finished to prevent microbial infection shall be followed.

1.12.1.7 Contractor shall follow OSHA standards on Laundry enumerated in 29 CFR 1910.1030(d) and 59 MDI 44-157.

1.12.1.9 In accordance with CDC; laundry areas shall have hand hygiene facilities readily available to workers. Laundry workers shall wear appropriate personal protective equipment (e.g., gloves and protective garments) while sorting soiled fabrics and textiles. A sharps container shall be available in case dirty linen/laundry has unwanted sharps.

1.12.1.10 In accordance with CDC; laundry equipment shall be used and maintained according to the manufacturer’s instructions to prevent microbial contamination of the system.

1.12.1.11 In the event laundering services do not conform to this contract, re-performance of the services shall apply. Any items that do not meet the requirements in the Performance Work Statement shall be re-cleaned at no additional costs to the Government. Such items (found by NHC Corpus Christi,TX, NHC Kingsville,TX, and NMTRU FT. Worth TX employees as packages are opened) will be identified to the Contractor’s representative at the next scheduled pick-up after the unsatisfactory condition is discovered. After the items are re-cleaned, the Contractor shall pack these items separately and identify by marking “Attention Government.”

1.12.1.12 NHC Corpus Christi,TX, NHC Kingsville,TX, and NMTRU FT.

Worth TX Infection Control Nurses, Government POC 's and/or FRED may conduct a separate inspection (announced or unannounced) of the Contractor’s facility and operations to ensure compliance with CDC and Joint Commission infection control standards (See attachments).

1.13 Reporting

1.13.1 Contractor Manpower Reporting (CMRA): The Contractor shall report all contractor labor hours (including sub-contractor labor hours) required for performance of services provided under this contract for “NHC Corpus Christi,TX, NHC Kingsville,TX, NMTRU FT. Worth TX” via a secure data collection site. The Contractor is required to completely fill in all required data fields using the following web address https://www.SAM.gov. Reporting inputs will be for the labor executed during the period of performance during each government fiscal year (FY), which runs October 1 through September

30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year. Contractors may direct questions to the electronic Contractor Manpower Reporting Application (eCMRA) help desk.

1.13.2 Government’s COR: The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, specifications; monitor contractor's performance and notifies both the CO and contractor of any deficiencies; coordinate availability of government furnished property; and provide site entry of contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting contract.

1.13.3 Post award conference/periodic progress meetings: The contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with FAR Subpart 42.5. The CO, COR, and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the CO will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

https://www.sam.gov/

1.13.4 INVOICE

At the end of each month, the contractor shall prepare an invoice (request for payment), that provides documentation or records of units (detailing total piece count and cost for all laundry and dry cleaning services transactions rendered for respective articles) through Wide Area Work Flow (WAWF) under inspector extension code: F1N4C1. The contractor shall submit those invoices to the COR and Contracting Officer no later than the 5th day of the following month.

1.13.5 SERVICE DURING LABOR STRIKES (IF APPLICABLE)

Due to the services called for under this contract are of critical importance to the Defense Health Agency, the Government reserves the right to take over performance of this contract in the event of a labor strike by the Contractor’s employees. In such event, the services shall be performed exclusively by Defense Health Agency employees and not a mix of Navy and non-striking contractor employees. Under such circumstances and at the direction of the CO, the Contractor will remove its non-striking work force from the performance site and not interfere in any way with government performance. The Contractor further agrees under such circumstances to permit the Government to use any essential contractor-furnished property

1.14 SECURITY REQUIREMENTS

1.14.1 BASE ENTRY PROCEDURES: The contractor shall notify the NHC Corpus Christi,TX, NHC Kingsville,TX, and NMTRU FT. Worth TX, 30 days before on-base performance of the contract begins. The notification shall include:

a. Name, Address, and Telephone Number of Contractor

b. The contract number and contracting agency

c. The reason for the contract (i.e., the work to be performed)

d. Location(s) of contract performance and future performance, if known

e. The date contract performance begins

f. Any change to information previously provided under this paragraph

1.14.2 The contractor shall ensure the following pass and identification items required for contract performance are obtained for contractor and non-government owned vehicles:

a. DD Form 1172-2, Application for Identification Card/DEERS Enrollment, if applicable

b. AETC Form 58, AETC Civilian Identification Card, if applicable

c. AF Form 75, Visitor/Vehicle Pass

1.14.3 The contractor shall return all identification media to the Pass & ID office upon completion/termination of the contract, as appropriate. Traffic Laws. The contractor shall comply with the installation traffic code as specified in Mississippi State Law.

1.14.4 Smoking in AETC Facilities: Contractors are advised that the Commander, Staff Education and Training Command (SEAT), has placed restrictions on the smoking of tobacco products in Navy facilities. AFI 40-102, Tobacco Use in the Navy, outline the procedures used to control smoking in our facilities. Contractor employees and visitors are subject to the same restrictions as government personnel. Smoking is permitted only in designated smoking areas.

1.14.5 DOD Freedom of Information Act (FOIA): The contractor shall comply with the requirements of DoD Regulation 5400.7/Navy Supplement, DoD Freedom of Information Act Program. The regulation sets policy and procedures for the disclosure of records to the public and for marking, handling, transmitting, and safeguarding For Official Use Only (FOUO) material. If the Contractor receives a FOIA request, the Contractor shall ensure it is delivered immediately to the base FOIA manager (14 CS/SCBR) for processing. The FOIA manager will task a Government official who, as the authorized official, will make the decision on releasing Government records.

1.14.6 For Official Use Only (FOUO): The Contractor shall create and maintain FOUO material IAW DoD 5400-7R, DoD Freedom of Information Act Program, Chapter 9, Web Management and Internet Use, paragraph 8 and Attachment 6. Mark all documents meeting the requirements identified in DoD Regulation 5400-7/Defense Health Agency Supplement, Chapter 9 as "For Official Use Only" IAW instructions identified in paragraph C4.2.1. Safeguard all sensitive data IAW DOD Regulation 5400.7/Defense Health Agency Supplement, paragraph C9.

When documents containing FOU.O material are authorized for destruction, shred the records so that the pieces cannot be reconstructed. Degauss or overwrite magnetic tapes or other magnetic media. The Contractor shall comply with NIS NCJ Number, 130186, Criminal Investigations Program, requirements. The Contractor shall report to an appropriate authority any information or circumstances of which they are aware, which may pose a threat to the security of DOD personnel, contract personnel, resources, and classified or unclassified defense information.

1.14.7 Physical Security: The Contractor shall safeguard all government property, including controlled forms, provided for Contractor use. At the close of each work period, government equipment, facilities, and other valuable materials shall be secured.

1.14.8 Entry Procedures to Controlled/Restricted Areas: The Contractor shall implement local base procedures for entry to Navy controlled/restricted areas where contractor personnel will work.

1.14.9 Possible Threats: Contractor personnel shall report to an appropriate authority, any information or circumstances of which they are aware may pose a threat to the security of DOD personnel, Contractor personnel, resources, and classified or unclassified defense information."

1.14.10 Key Control: The Contractor will not be issued any keys.

1.14.11 Operations Security: The Contractor shall meet the requirements and responsibilities established in AFI 10-701, Operations Security (OPSEC), paragraph 1.4.17 and CAFB OPSEC Plan. AFI 10-701 specifically states, “OPSEC is everyone’s responsibility.” The Contractor who has access to mission critical information shall complete all OPSEC training provided by the requiring activities OPSEC program coordinators within 60 days of the employee’s assignment to the contract. Contact the appropriate squadron’s OPSEC Coordinator or the Wing OPSEC Program Manager, 14 FTW/XPO at (662) 434- 7016, for additional OPSEC guidance and training as needed.

1.14.12 Combating Trafficking In Persons: The COR shall stay aware of the requirements of FAR Clause 52.222-50, Combating Trafficking in Persons, paragraphs (c), (d), and (f). The COR will monitor contractor’s performance regarding trafficking in persons. In accordance with the DoD COR Handbook, Section 8, Monitoring the Contractor, the COR must inform the CO if the Contractor, contractor personnel, subcontractor, or subcontractor personnel have failed to comply with the requirements of the clause at FAR 52.222-50. The COR must immediately notify the CO of non-compliance with FAR 52.222-50. The CO will convey the information to the DoD Combat Trafficking in Persons (CTIP) Law Enforcement Support Office of Under Secretary of Defense (OUSD) Personnel and Readiness (P&R) Defense Human Resources Activity (DHRA). http://ctip.defense.gov Department of State’s Office to Monitor and Combat Trafficking in Person is http://www.state.gov/j/tip.

1.15 COMMUNICATIONS

The Contractor shall maintain open and professional communication with members of the

NHC Corpus Christi,TX, NHC Kingsville,TX, & NMTRU FT. Worth TX. Complaints validated by the COR shall be reported in writing to the Contract Administrator and to the Contractor for action. Failure of the Contractor to correct validated complaints raised by the COR will be considered failure to perform.

http://www.state.gov/j/tip

PART 2

2.0 DEFINITIONS, ACRONYMS, AND APPLICABLE

PUBLICATIONS/INSTRUCTIONS

2.1 Definitions:

2.1.1 Category D: Information Technology (IT) and Telecommunications Services (called D- Services)

2.1.2 Category R: Support (Professional/Administrative/Management) Services (called R- Services)

2.1.3 Clean Articles: Finished articles returned for use that are dry and free of all signs of visible soil, lint and objectionable or unpleasant odors. All spots and stains have been removed where possible without damage to the fabric.

2.1.4 Contracting Officer (CO): A person with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings.

2.1.5 Contracting Officer’s Representative (COR): An individual, including a contracting officer’s technical representative (COTR), designated and authorized in writing by the CO to perform specific technical or administrative functions. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.6 Defective Service: A service output that does not meet the standards of performance specified in the contract and PWS for that service and may, at the option of the U.S. Government need to be re-performed to become satisfactory acceptable under the contract.

2.1.7 Dry Cleaning: The cleaning of articles of fabric through immersion in dry cleaning solvents or chemicals through mechanical action. Dry cleaning may also include pre-spotting and use of soaps and synthetic detergents as is necessary to remove soil and stains.

2.1.8 Laundering: The process by which soiled items of fabric are cleaned, treated and/or disinfected, to include cleaning by machine or by hand, in water solutions or detergents and other additives. For the purposes of the contract, the term also includes repellent treating, bleaching, bluing, chemical rinse (sour), starching, ironing and pressing operations as required for the types of fabric and the degree and nature of soiling.

2.1.9 Nonpersonal services contract: a contract under which the personnel rendering the services are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees.

2.1.10 Performance Objective: The services needed, identified within the SS, defined in terms of the end result required IAW AFI 63-138, Acquisition of Services.

2.1.11 Performance Threshold: Establishes the performance level required by the government by percentage of required conformance to or number of deviations from the performance objective to be considered acceptable.

2.1.12 Performance-Based Work Statement (PWS): A performance–based description of the services required by an authorized U.S. Government’s functional activity.

2.1.13 Quality Assurance (QA): A planed and systematic pattern of all actions necessary to provide confidence that adequate technical requirements are established; products and services conform to established technical requirements; and satisfactory performance is achieved. For the purposes of the contract, quality assurance refers to actions by the U.S. Government and actions as a result of customer complaint.

2.1.14 Quality Assurance Surveillance Plan (QASP): An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

The Government may either prepare the QASP or require the offerors to submit a proposed quality assurance surveillance plan for the Government’s consideration in development of the Government’s plan.

2.1.15 Repairable Items: Articles of fabric with minimal damage, such as minor rips, tears normally less than four (4) inches, pulled or open seams, holes, broken or missing buttons and zippers.

2.1.16 Service Summary (SS): A listing of the service outputs under the contract that are considered critical to mission accomplishment that must be closely monitored and evaluated by the QA on a regular basis, that identifies the minimal acceptable performance standard and requirements of each listed output.

2.1.17 Unserviceable Articles: Items of fabric that, due to excessive wear, damage, or discoloration is no longer useable or repairable for the purpose intended.

2.1.18 Water Repellent Treatment: The machine or hand treatment of fabric items with either solvents or aqueous solutions of water-repellent compounds.

2.2 Acronyms:

AAAHC Accreditation Association for Ambulatory Health Care AETC Air Education and Training Command AFI Air Force Instruction AIS Automated Information System APIC Association for Professionals in Infection Control APL Approved Products List APL AQL Acceptable Quality Level ARRT Acquisition Requirements Roadmap Tool ATO Authority to Operate B2B Business-2-Business CAC Common Access Card CAP Cloud Access Point CCEVS Common Criteria Cybersecurity Evaluation and Validation Scheme CDI Covered Defense Information CE Computer Environment CDRL Contract Data Requirement List CFR OSHA 29 CFR 1910.1030 Exposure Control Plan CIO Chief Information Officer CJCSM Chairman of the Joint Chiefs of Staff Manual CLIN Contract Line Item Number CMMC Cybersecurity Maturity Model Certification CMR Contractor Manpower Reporting CNSSI Committee on National Security Systems Instruction CO Contracting Officer(s) CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative COTR Contracting Officer's Technical Representative CPG Comprehensive Procurement Guidelines CSP Cloud Service Provider CSSP Cyber Security Service Provider CUI Controlled Unclassified Information DAD-A Deputy Assistant Director for Acquisition DC3 DoD Cyber Crime Center DD Form 254 Department of Defense Contract Security Requirement List (if applicable) DB Design-Build DBB Design-Bid-Build DEERS Defense Enrollment Eligibility Reporting System DFARS Defense Federal Acquisition Regulation Supplement DHA Defense Health Agency DISA Defense Information System Agency DoD Department of Defense DoDD Department of Defense Directive DoDI Department of Defense Instruction DSAs Data Sharing Agreements

DSAA Data Sharing Agreement Application DMZ Demilitarized Zone DoDM Department of Defense Manual DPCLO DHA Privacy and Civil Liberties Office DUA Data Use Agreement eCMRA electronic Contractor Manpower Reporting Application eMSM Enhanced Multi-Service Markets EPA Environmental Protection Agency EULA End User License Agreement EVM Earned Value Management FAR Federal Acquisition Regulation FCI Federal contract information FE Facilities Enterprise FedRAMP Federal Risk Authorization and Management Program FEMP Federal Energy Management Program FISMA Federal Information Security Modernization Act FOIA Freedom of Information Act FOUO For Official Use Only FRCS Facility Related Control Systems FSO Facilities Security Officer GPP Green Procurement Program HA Health Affairs HIPAA Health Insurance Portability and Accountability Act HCA Head of the Contracting Activity HIT Health Information Technology IGCE Independent Government Cost Estimate IA Information Assurance IAW In Accordance With IO Initial Outfitting I/O In/Out Processing Portal IPv Internet Protocol Version IS Information System ISP Internet Service Provider IT Information Technology ISCM Information Security Continuous Monitoring IV&V Independent Verification & Validation MedCOI Medical Community of Interest MHS Military Health System MIL-STD Military Standard MTFs Military Treatment Facilities NCR National Capitol Region NDA Non-Disclosure Agreement NIAP National Information Assurance Partnership NIST National Institute of Standards and Technology OCONUS Outside Continental United States (includes Alaska and Hawaii) ODC Other Direct Costs

OFEE Office of the Federal Environmental Executive OPM Office of Personal Management OPSEC Occupational Safety and Health Administration OSD Office of the Secretary of Defense P-ATO Personal Authorization to Operate P&R Personnel and Readiness PSC Permanent Change of Station PGI Procedures, Guidance and Information PDT Project Delivery Team PHI Protected Health Information PII Personally Identifiable Information PIT Platform Information Technology PK Public Key PKI Public Key Infrastructure POA&M Plan of Action and Milestones POC Point of Contact PMO Program Management Office PoP Period of Performance PP Personal Property PPE Personal Protective Equipment PPSM Ports, Protocols, and Services Management PRS Performance Requirements Summary PSP Personnel Security Program PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Plan RFP Request for Proposal RFQ Request for Quotation RMF Risk Management Framework SP Special Publication SPRS Supplier Performance Risk System SRM Sustainment, Restoration and Modernization SRG Security Requirements Guides SS Service Summary STIG Security Technical Implementation Guides TOS Terms of Service US United States USAF United States Air Force USDA United States Department of Agriculture UFC Unified Facilities Criteria VPN Virtual Private Network XML Extensible Markup Language

PART 3

3.0 GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

The Requiring Activity Authority has assessed the need for Government Furnished Property, Equipment, and Services and determined: The Government will provide, without cost to the Contractor, the items listed below.

3.1 Facilities: The Government:

☐ Will NOT provide Facilities in support of this contract/task order. As a result, this paragraph is Not Applicable.

☒ WILL provide Facilities in support of this contract/task orders. The Government provided Facilities are described below:

3.1.1.1. At the Medical Facility the Government will provide a loading dock and an inside area for the purpose of loading and unloading linen. The Government will ensure there is one serviceable laundry cart available for the contractor at all times to hold clean laundry. Carts will be of the type and design to allow proper disinfection to eliminate the possibility of cross contamination and will be large enough to hold at least two days’ worth of clean laundry.

3.3 Materials: The Government:

☒ Will NOT provide Materials in support of this contract/task order. As a result, this paragraph is Not Applicable.

☐ IS providing Materials in support of this contract/task orders. The Government-provided Materials are described as follows: N/A.

PART 4

4.0 CONTRACTOR FURNISHED ITEMS AND SERVICES

4.1 Services: The Contractor:

☐ Will NOT provide Contractor Furnished Services in support of this contract/task order.

☒ WILL provide Contractor Furnished Services required in support of this contract/task orders.

These Services are described below: see Part 5.

4.2 General: The contractor shall furnish all supplies, equipment, facilities and services required to perform work listed under Section 5 of this PWS.

4.3 Materials: The contractor shall provide two separate cloth/mesh laundry bags. One bag specifically for soiled linen items. The second bag specifically for clean linen packaged IAW 1.5.6.2.

NOTE: There has to be an initial clean of government furnished articles. Pickup and drop-off will be scheduled on Tuesday's, between 0800-1500 hours.

1.5.2.3 The contractor shall provide pick-up and delivery services as specified on this PWS. The frequencies and times specified shall be considered the minimum acceptable standards for performance.

Customers needing additional delivery/pick-up, must coordinate with the Linen Manager or representative to receive approval.

PART 5

5.0 SPECIFIC TASKS

Contract performance requirements are governed by the contract. The Contractor shall provide qualified and trained personnel to cover the required hours of performance.

1.5.1 Medical Group Special Requirements

Items turned in to the Contractor by the NHC Corpus Christi, TX will be pre-counted. The final number will be listed on a computerized linen record keeping system developed at the MDG, and a copy provided with the dirty linens when they are picked up. The Contractor shall return the original copy of the record with the clean linen upon delivery. The Contractor shall ensure that the laundry items do not come into contact with other customers' items and all packaging must be accomplished with plastic film unless otherwise specified in this PWS.

1.5.2 PICK-UP AND DELIVERY

The Contractor shall pick up and deliver customer identified items every Tuesday at the Medical Group Facility. When a holiday occurs on a scheduled pick up or delivery day, the scheduled pickup and delivery will be performed on the last workday prior to the holiday. The Contractor is required to pick up and deliver said items to NHC Corpus Christi, 10651 E. Street, Bldg H100 Corpus Christi, TX 78419, NHC Kingsville, 730 Forrestal Drive, Bldg 3775 Kingsville, TX 78363 and NMTRU FT. Worth, 1711 Doolittle Ave, FT. Worth, TX 76127, Tuesday's, between 0800 and 1500.

1.5.2.1 The contractor shall be responsible for pick-up and delivery of articles, as well as the return of unserviceable articles to the designated point-of-service. If any articles are lost or damaged during the contractor’s performance, repair or replacement shall be rendered at the expense of the contractor at the option of the U.S. Government.

1.5.2.2 The contractor shall ensure to protect the U.S. Government’s interests at all times by planning for and making ready all manner and means to satisfactorily receive and process the estimated workload quantities of laundry and dry cleaning articles.

0800-1500

1.5.3 COUNT OF ARTICLES

1.5.3.1 The contractor shall be liable for the return of the same quantity of items and same kind of articles furnished for service under this contract.

1.5.3.2 The contractor shall utilize “each” as the primary unit of measure for tracking and accounting for all items laundered or dry cleaned under this contract.

1.5.3.3 Transfer Slips. Transfer Slips will be created and generated by the contractor and will at a minimum include 3 copies, the item name, size (if applicable), item count and price per item. The contractor shall provide original slips accurately recording all pick-up and delivery transactions to the Contracting Officer’s Representative (COR). One copy of each slip shall be provided to the linen pickup personnel at at the Medical Treatment Facility by the end of each day a transaction is made, one copy be retained in contractor’s record file and one copy will be presented with the monthly invoice.

1.5.3.4 Signature on the pick-up slips and delivery slips shall constitute an agreement between the contractor and the U.S. Government representative as to the accuracy of the count of articles in and out the pick-up/delivery point.

1.5.3.5 The Contractor shall clearly mark the top of all transfer slips “Services at the Medical Treatment Facility” – for services performed.

1.5.4 UNSERVICABLE ARTICLES

Unserviceable and non-repairable articles no longer usable for the purpose intended will be returned in a separately marked bundle after laundering or dry cleaning. The contractor shall return all unserviceable and non-repairable articles in a separate bundle to the Government. All unserviceable articles shall not be laundered but shall be returned to the U.S. Government’s representative at the respective pick-up and delivery points.

1.5.5 TERMS OF MATERIALS AND ASSOCIATED COSTS

Except for those items specifically stated in paragraph 3.1. as government furnished, the Contractor shall furnish all materials and incur all costs associated with the transportation and performance of this contract IAW all its terms and conditions.

1.5.5.1 A facility equipped and ventilated so as to prevent dissemination of contaminants. The ventilation system shall include adequate intake filtration, exchange rate, and exhaust IAW with local, state and federal requirements, including Occupational Safety and Health Administration (OSHA). The Contractor's facility shall be subject to an annual inspection requirement by the following individuals:

Infection Control, Contracting Officer and Public Health Officer. See Appendix A for the Laundry Facility Inspection Checklist that will be used while performing the inspection.

1.5.5.2 All employees handling medical linen are required to receive initial and annual refresher training conducted by a knowledgeable/qualified individual(s). The training will include proper personal hygiene, proper hand washing procedures, proper use of personal protective equipment;

identifying, bagging, handling and transporting contaminated laundry; how to handle and dispose of sharps (e.g., needles, scalpels, etc.) or other biohazardous materials that might have inadvertently been left in the soiled laundry when it was handled, and training on bloodborne pathogens.

Reference OSHA 29 CFR 1910.1030 (d)(4)(iv) and 29 CFR 1910.1030 (g)(2)(i). The Contractor is required to have an Exposure Plan to specify what procedures will be used if an employee is accidently exposed to infectious diseases, bloodborne pathogens, or is injured by any item found in the soiled laundry items. The Contractor is required to maintain training records, subject to examination by the Government at any time, and to provide the Government with proof that these requirements have been met. Use of a spreadsheet or other list containing the employee's names, dates and types of training received, employee's signature, and the name(s) and signature(s) of the trainer will meet this requirement.

1.5.5.3 All employees handling medical linen are required to receive the appropriate Hepatitis B vaccine or a signed waiver per OSHA regulations. Reference OSHA 29 CFR 1910.1030 (f)(2). The Contractor is required to maintain records to document vaccinations or waivers, subject to examination by the Government, and to provide the Government with proof that these requirements have been met.

1.5.6 CLEANLINESS AND FINISH

1.5.6.1 All articles delivered from cleaning shall conform to the current generally accepted industry standards of quality, cleanliness, finish and appearance. All articles should look and smell clean when bundled in appropriate bundles. The use of bleach on whites and unscented fabric softener will be used to extend the life of all linens and improve the feel of the fibers.

1.5.6.2 All articles shall be delivered in individually sealed shrink-wrapped in a sanitary plastic film and bundle like articles. All bundled items should be alike for example, bath towels shall be bundled together, and hand towels shall be bundled together. Since all towels are not uniform in color, the contractor shall identify color and size of the items bundled. The contractor shall ensure that all bundled items are properly labeled based on the items in the package. Blankets and pillowcases shall be bundled in bundles of 10. Towels and drapery (curtains) shall be bundled in bundles of 10. Blankets and sheets shall be bundled in 2s or each depending on the thickness of the fill and labeled for size. Lab jackets, scrub shirts, scrub pants and scrub coats shall be bundled in bundles of 10.

1.5.6.3 The linen carts used for the transportation of cleaned and packaged linen shall protect the packaged linen from environmental contamination, i.e., rain, dust, or other such hazards.

1.5.6.4 Carts for transportation of all linens shall be provided by the contractor. Soiled items and clean items shall not be transported together. If they are transported in the same vehicle at the same time, then they should be separated by a barrier. Separate containers shall be used for transporting clean and soiled linen. Each cart shall be covered during transport to prevent contamination. All clean items are to be protected from contamination and soiling during transit IAW APIC Volumes I and 2; Laundry, Linens, and Textiles.

1.5.6.5 The vehicle used in the transportation of the items called for in this contract shall be clean, conform to commercial standards, and be equipped to protect against contamination of all items during transport. After transporting soiled and contaminated laundry, the vehicle interior shall be cleaned and sanitized. After vehicle has been sanitized, it shall be free from dirt, dust and litter, debris, dry soil and odor before loading clean linen. Vehicle being used to transport laundry shall be subject to examination at all times by the Government.

1.5.6.6 Items that have not been properly cleaned or finished to acceptable industry standards shall, at the option of the U.S. Government, be re-cleaned by the contractor at no additional cost to the U.S.

Government. Such articles returned and reported by the customer as unsatisfactory shall be verified by

QASP by utilizing guidelines set forth, Services Summary (SS) portion of this PWS. The contractor shall be responsible to ensure the article(s) returned are identified and packaged separately for delivery after re-performance has been satisfactorily accomplished.

1.5.7 DRAPERIES

The contractor shall re-shape draperies to their original size, with pleats, after cleaning.

1.5.8 LINEN CARTS

Contractor will provide the appropriate size linen carts with wheels, solid walls, floor, and top. One cart will be for clean linen and the other will be for dirty linen. The clean and dirty linen carts will be distinguishable by color. All the clean carts will be one color while all dirty carts will be another color.

At no time will clean linen be carried in a dirty linen cart and at no time will dirty linen be carried in a clean linen cart. The linen carts will be used for transporting linen from the contractor’s truck to the clean linen room and to pick up dirty linen from the dirty linen room and transport to the contractor’s truck.

1.5.9 REPAIRS

Except for articles determined to be unserviceable, the contractor shall repair all minor rips, tears, pulled or open seams and holes caused by contractor during the contract cleaning process, using threads and materials of comparable quality, color, color fastness and texture as was used in the original manufacture specifications of the article. The contractor shall also replace all broken and missing buttons with suitable replacements of similar color, appearance and quality, if cause of such damage is attributable to the contractor. All such repairs shall be made with no additional costs incurred by the Government.

1.5.10 LOST/DAMAGED ITEMS

Replace any items lost or damaged due to negligence or poor work performance at no additional expense to the Government. The COR will identify missing items at delivery; damaged items will be identified within 48 hours of discovery. It is the policy of the Government that damaged linens are not used or sent for cleaning so there should not be any damaged linen being returned. Should this occur, a request for replacement of reimbursement will be filed.

a. The contractor shall indemnify the U.S. Government for any loss or damage to articles furnished for service under the contract.

b. Validation of any claims for loss or damage shall be made by the CO based on factual (documentary) evidence produced by the U.S. Government’s representatives and/or the contractor.

1.5.11 TRANSPORTATION OF LINEN

Carts for transportation of all linens shall be provided by the contractor. Soiled items and clean items shall not be transported together. If they are transported in the same vehicle at the same time, then they should be separated by a barrier. Separate containers shall be used for transporting clean and soiled linen. Each cart shall be covered during transport to prevent contamination. All clean items are to be protected from contamination and soiling during transit IAW APIC Volumes I and 2; Laundry, Linens, and Textiles.

1.5.12 VEHICLE CLEANING REQUIREMENTS

The vehicle used in the transportation of the items called for in this contract shall be clean, conform to commercial standards, and be equipped to protect against contamination of all items during transport.

After transporting soiled and contaminated laundry, the vehicle interior shall be cleaned and sanitized.

After vehicle has been sanitized, it shall be free from dirt, dust and litter, debris, dry soil and odor before loading clean linen. Vehicle being used to transport laundry shall be subject to examination at all times by the Government.

PART 7

7.0 ATTACHMENTS/TECHNICAL EXHIBIT LISTING

7.1 The following forms are to be completed by the FSO/Security POC, or COR once the contractor is granted the proper background investigation.

7.1.1 Contractor CAC Request Process. NHC Corpus Christi, NHC Kingsville, and NMTRU FT. Worth, requires a DBIDS access form for this requirement.

DBIDS Card Application.docx

7.1.2 DHA’s contractor training instructions. N/A

PART 7, ATTACHMENT 1

PERFORMANCE REQUIREMENTS SUMMARY

The Service Summary (SS) table illustrated below lists service functions that are considered critical to contract…