Attachment 0001 - Statement of Work (SOW).pdf

9 Solicitation W58RGZ-26-R-0029

11 Attachment 0001 Statement of Work (SOW)

13 Maintenance Support Services (MSS) Royal Saudi 14 Land Forces Aviation Corps (RSLFAC)

17 October 7, 2025

W58RGZ-26-R-0029 Statement of Work Attachment 0001

Change History 18

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Date

Changes

15 March 2024 Original for Request for Proposal (RFP)

24 March 2024 Numerous additions and reformatting.

11 April 2024 Security Assistance Management Directorate (SAMD) Legal and RSLFAC Atlanta conference review

15 April 2024 Remove labor law references and add 406 parts support and skillset evaluation language with attachment reference.

24 April 2024 Reorganized deliverable tasks and added to scope statement 1.3

8 May 2024 Overall grammar and content update

29 May 2024 Legal changes and RSLFAC coordinated clarifications.

4 June 2024 Final Legal Review Completed with minor adjustments.

10 June 2024 Brigadier General (BG) Saad and Colonel (COL) Saleh approved with two grammatical edits

30 July 2024 Blue Letter received from COL Saleh confirming SOW approval

7 August 2024 Signature Page and Points-of-Contact (POC) updated

23 August 2024 Updated formatting and paragraph numbering, made minor style and grammar changes.

12 Sept. 2024 Made edits per Contracting Officer (KO) recommendations.

24 Sept. 2024 Additional edits per KO guidance.

22 Sept. 2025 Revised SOW sent to RSLFAC for review and concurrence.

7 Oct. 2025 Revised SOW with RSLFAC comments returned to SAMD.

8 Oct. 2025 Revised SOW with adjudicated comments returned to RSLFAC for approval.

26 Oct 2025 RSLFAC acknowledges the SOW meets their requirements

Reviews & Approvals 21

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25 Prepared by:

27 Sean R. Rivers 28 Contracting Officer Representative 29 Apache Division CENTCOM A 30 Aviation Directorate, SAMD 31 sean.r.rivers@army.mil 36 Approved by:

RIVERS.SE

AN.RENAR

Digitally signed by

RIVERS.SEAN.REN

ARD.1107903590

Date: 2025.12.16 12:05:32 -06'00'

38 LaTonya Alford 39 Chief,Apache Division CENTCOM A 40 Aviation Directorate, SAMD 41 latonya.l.alford@army.mil

ALFORD.LATON

YA.L.106593726

Digitally signed by

ALFORD.LATONYA.L.106593

Date: 2025.12.16 14:52:00 -06'00'

D.1107903 mailto:sean.r.rivers@army.mil mailto:latonya.l.alford@army.mil

W58RGZ-26-0029 Statement of Work Attachment 0001

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42 Table of Contents

43 1 SUMMARY

44 1.1 Introduction

45 1.2 Background and Assumptions

46 1.2.1 RSLFAC-Provided Base Support

47 1.2.2 RSLFAC-Provided Aviation Support

48 1.2.3 RSLFAC Support Cost

49 1.3 Scope

50 2 APPLICABLE DOCUMENTS

51 3 ACRONYMS and DEFINITIONS

52 4 REQUIREMENTS

53 4.1 General

54 4.1.1 Staffing Requirements

55 4.1.2 Safety and Quality Standards

56 4.2 Aircraft Maintenance

57 4.2.1 Flight and Ground Operations Procedures

58 4.2.2 Aircraft Field and Sustainment Maintenance Support Requirements

59 4.2.3 Back Shop Support Requirements

60 4.2.4 On the Job Training Requirements

61 4.3 Logistics Support Operations

62 4.3.1 Logistics Support Scope

63 4.3.2 Government Furnished Property (GFP)

64 4.3.3 Property and Supply Management Requirements

65 4.3.4 Procurement and Funding Authorization

66 4.3.5 Aviation and Missile Command (AMCOM) Repairs & Returns (R&R)

67 4.4 Training Requirements

68 4.4.1 Position Specific Sustainment Training

69 4.4.2 Operational Security (OPSEC) Training

70 4.4.3 Information Assurance (IA)

71 4.4.4 Antiterrorism Awareness (AT) for Contractors Traveling Overseas

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72 4.4.5 Hazardous Material (HAZMAT) Training

73 4.4.6 On the Job Training (OJT) 74 4.4.7 Aircraft and Equipment Training 75 4.4.8 Equipment or subsequent training

76 4.5 Administrative Support

77 4.5.1 Non-Personal Services

78 4.5.2 Business Relations

79 4.5.3 Contract Administration and Management

80 4.5.4 Contractual Changes

81 4.5.5 Personnel Administration

82 4.5.6 Work Schedule

83 4.5.7 Accommodation

84 4.5.8 Security

85 4.5.9 RSLFAC Security Clearance

86 4.5.10 Employee Medical Care

87 4.5.11 Kingdom of Saudi Arabia (KSA) Labor, Civil and Criminal Law

88 4.6 Program Management (PM)

89 4.6.1 PM Requirements

90 4.6.2 Program Management Reviews (PMR)/Other Meetings

91 4.6.3 Safety

92 4.6.4 Quality

93 4.6.5 Incident Management

94 4.6.6 Foreign Object Debris (FOD) and Tool Control

95 4.7 Environmental Requirements

96 4.7.1 HAZMAT

97 4.7.2 Corrosion Control

98 4.8 Inspections and Quality Support

99 4.9 Transition Plans

100 4.10 Contracting Officer Representative (COR)

101 4.10.1 COR Duties and Authority

102 4.11 Subcontracting Requirements

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103 4.12 Data Deliverables 104 4.12.1 Reporting Requirements 105 4.12.2 Contract Data Requirements List (CDRL)

106 4.13 Attachments

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107 1 SUMMARY

108 1.1 Introduction

109 This Statement of Work (SOW) establishes the requirements for the Security 110 Assistance Management Directorate (SAMD) Maintenance Support Service (MSS) 111 contractor to provide aviation field and sustainment level maintenance, training, and 112 logistics support on specified rotary wing aviation and ground support equipment (as 113 denoted in paragraphs 4.2 and 4.3) to the Royal Saudi Land Forces Aviation Corps 114 (RSLFAC), while providing a “best value” solution to the United States Government 115 (USG) and the Kingdom of Saudi Arabia (KSA).

116 The SAMD MSS will provide contract support services through an Army Contracting 117 Command – Redstone (ACC-RSA) contract vehicle for five (5) years: one (1) 12- 118 month base period with three (3) individual 12-month options, one (1) 6-month 119 option, and two (2) 90-day periods for transition operations, as required. The USG 120 SAMD (see Attachment 0007, “MSS Program Support Team”) will be responsible for 121 overseeing contractors and integrating their activities. The USG International 122 Program Manager (IPM) will function as the primary arbitrator between the Original 123 Equipment Manufacturers (OEMs), USG entities, and the MSS contractors.

124 The USG is the advocate for RSLFAC during the performance of the MSS contract.

125 Required documents and reports submitted to the Contracting Officer 126 Representative (COR) are routinely shared with RSLFAC. Therefore, the contractor 127 will consider all reporting requirements as reviewable by RSLFAC to the extent such 128 information is not proprietary or otherwise determined to be non-releasable by the 129 Contracting Officer (KO).

130 1.2 Background and Assumptions

131 The USG has provided services to the KSA through the MSS contract for more than 132 fifteen (15) years utilizing single source and competitive award acquisitions. RSLFAC 133 currently possesses an infrastructure to support the activities listed in the scope of 134 this SOW. The RSLFAC will provide all facilities required to support the performance 135 of activities listed in this SOW including lodging, unless otherwise noted. This SOW 136 will allow continued MSS program support to the RSLFAC, thereby increasing 137 aircraft operational capabilities and improving RSLFAC Soldiers aviation procedures.

138 1.2.1 RSLFAC-Provided Base Support

139 Base support will be provided to the contractor by the RSLFAC. Base support 140 includes KSA-controlled working space, material, equipment, vehicles, and

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141 related services available at any RSLFAC installation where this contract will be 142 performed. RSLFAC provided property shall be used and managed in 143 accordance with (IAW) the specific RSLFAC site’s local policies and procedures.

144 1.2.2 RSLFAC-Provided Aviation Support

145 RSLFAC will provide the contractor aviation related systems and support 146 equipment required for the performance of field and sustainment maintenance 147 support. RSLFAC will also provide all kits, equipment, repair parts, and materials 148 to be utilized or installed in such aircraft, aircraft systems, or support equipment 149 in the performance of the work requirements of the contract. RSLFAC will provide 150 all fuel, oil lubricants and coolants associated with contractual services and will 151 provide facilities and equipment to include access to telephone, electric power, 152 compressed air, hydraulic equipment, testing equipment/facilities, work stands 153 (fixed and portable type), workspace with laboratory facilities, maintenance work 154 areas, and area security.

155 1.2.3 RSLFAC Support Cost

156 The RSLFAC support will be provided on a no-charge-for-use basis, and the value 157 of this support will not be a part of the USG’s contract consideration.

158 1.3 Scope

159 This SOW defines the RSLFAC “advise and support” requirements for the contractor 160 through the following tasks:

161 a) Task 1 Aircraft Maintenance (4.2)

162 b) Task 2 Logistics Support Operations (4.3)

163 c) Task 3 Training (4.4)

164 d) Task 4 Administrative Support (4.5)

165 e) Task 5 Program Management (4.6)

166 f) Task 6 Environmental Requirements (4.7)

167 g) Task 7 Inspection and Quality Support (4.8)

168 h) Task 8 Deliverable Data (4.12)

169 2 APPLICABLE DOCUMENTS

170 Applicable top-level documents are contained in Attachment 0003 “Document Summary

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171 List” (DSL) by number, title, date contract reference and category. The document 172 versions specified on the DSL take precedence over the generic references (without 173 revision letters) cited in this SOW.

174 3 ACRONYMS and DEFINITIONS

175 See Attachment 0004 “Definitions & Acronym List.”

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176 4 REQUIREMENTS

177 4.1 General

178 4.1.1 Staffing Requirements

179 The contractor shall furnish all personnel (knowledge, skills, and abilities), management, 180 housing and transportation (including for temporary duties as required), material, office 181 supplies and equipment, except as provided herein as provided by RSLFAC (see 182 paragraph 1.2.1.). The contractor shall support and assist the RSLFAC logistic and 183 aircraft maintenance sections by providing for and staffing positions in the various 184 maintenance sections see Attachment 0005 “Capabilities or Mission by Location”.

185 4.1.2 Safety and Quality Standards

186 The contractor’s workmanship shall be of a quality that assures all maintenance will be 187 accomplished IAW United States Army Service Guidance, Technical Manuals (TMs), 188 Integrated Electronic Technical Manuals (IETMs), Technical Bulletins (TBs), Army 189 Regulations (AR), RSLFAC regulations, Department of the Army Pamphlets (DA PAMs), 190 and commercial aircraft maintenance manuals. All aircraft publications will be provided 191 by the RSLFAC and always made available to the contractor for on-site use. The 192 contractor shall perform IAW approved contractor procedures, provisions related to 193 safety; and shall ensure contractor personnel only perform duties they are qualified and 194 authorized to perform. The contractor shall provide personnel to support the skillsets 195 and work sites listed in Attachment 0005. The contractor personnel will be given their 196 senior advisor assignments by the local RSLFAC section and IAW Attachment 0008, 197 “Defense Contract Management Agency (DCMA) Instruction 8210-1D”.

198 4.2 Aircraft Maintenance

199 4.2.1 Flight and Ground Operations Requirements Procedures

200 The Contractor shall prepare and maintain Flight Operations Procedures (FOP) and 201 (GOP) Ground Operations Procedures no later than 90 days from contract award. The 202 Contractor shall provide these IAW Attachment 008 (DCMA Instruction 8210-1D). The 203 FOP/GOP shall indicate how all contractual requirements shall be implemented and 204 executed. The FOP/GOP shall include the relationship equivalency between the 205 Contractor job descriptions and the skill classifications used in performance of the 206 contract.

207 4.2.2 Aircraft Field and Sustainment Maintenance Support Requirements

208 4.2.2.1 The contractor shall support and assist scheduled and unscheduled

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209 maintenance, non-standard repairs with maintenance engineering approval, 210 maintenance-specific On The Job Training (OJT), central contract management, 211 maintenance management, Crash and Battle Damage (CBD),Aviation Life 212 Support Equipment (ALSE), Airframe Condition Evaluation (ACE), Sustainment 213 Maintenance, and AGSE support for AH-64D/E’s and CH-47F’s within the 214 geographic boundary of the KSA (see Attachment 0002 “Areas of Responsibility” 215 and Attachment 0005).

216 4.2.2.2 The contractor shall provide staffing support for IERW CH-47F to 217 include Aviation Mechanic III and Maintenance Test Pilot/Maintenance 218 Evaluators advisors IAW Attachment 0005. These aircraft are commercial 219 airframes that operate under the Code of Federal Regulations (CFR), Title 14, 220 PART 91.

221 4.2.2.3 The contractor shall support and assist RSLFAC to troubleshoot, test 222 and inspect to determine the extent of repairs necessary on supported aircraft 223 and equipment.

224 4.2.2.4 The contractor shall support and assist with the limited disassembly 225 of supported aircraft to the extent necessary to accomplish the authorized work.

226 4.2.2.5 The contractor shall support and assist parts/components removal as 227 determined to be required and make authorized repairs. The contractor shall 228 support and assist in the installation of serviceable parts/components and 229 advise of any Maintenance Operational Check (MOC).

230 4.2.2.6 The contractor shall ensure all maintenance is performed IAW 231 applicable and approved publications, Technical Directives (TDs), instructions, 232 standards, and procedures contained in relevant technical manuals.

233 4.2.2.7 The contractor shall use the current version of manuals regardless of 234 media format. IETMs shall be used as primary choice of manuals with 235 hardcopy technical publications used as required and where available. The 236 Contractor shall comply with publications provided by the RSLFAC as 237 subsequently revised, supplemented, replaced, or rescinded. TBs and TMs 238 listed in Attachment 0003 include technical or logistical information for mission 239 success. The contractor shall support and advise the RSLFAC to ensure the 240 use of current up-to-date technical or logistical information for each work 241 location and advise the RSLFAC and COR of outdated material relating to 242 specific technical and logistical requirements.

243 4.2.2.8 The contractor shall work with the COR for resolution of conflicts 244 between instructions contained in this SOW and any technical manual, 245 directive, regulation, or specification incorporated by reference herein. The

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246 Contractor shall support and assist RSLFAC to ensure completed 247 maintenance tasks meet all applicable standards for serviceability and 248 support. The Contractor shall support completion of required rework, so long 249 as that rework is required per the relevant regulatory guidance and technical 250 manuals.

251 4.2.3 Back Shop Support Requirements

252 4.2.3.1 The contractor shall support and assist consolidated back shops to 253 accomplish field maintenance and approved sustainment maintenance 254 repairs, specifically to the capability of the site.

255 4.2.3.2 The contractor shall support and assist RSLFAC personnel with 256 component repair and shall be capable of performing inspections, servicing, 257 repairing and troubleshooting unserviceable aircraft parts and components to 258 meet maintenance requirements IAW applicable TM.

259 4.2.3.3 The contractor shall support and assist RSLFAC personnel with 260 hydraulic repair, align, install, troubleshoot aircraft hydraulic drive, and related 261 flight control actuating systems IAW applicable TM.

262 4.2.3.4 The contractor shall support and assist RSLFAC personnel with 263 sheet-metal and composite (fiberglass, carbon fiber, etc.) repair and 264 troubleshooting including locally fabricated items for maintenance of the various 265 aircraft structures and components.

266 4.2.3.5 The contractor shall support and assist RSLFAC personnel operating 267 onsite machining and welding equipment.

268 4.2.3.6 The contractor shall support and assist RSLFAC personnel with 269 repair and troubleshooting of avionics, electrical, and navigation components.

270 4.2.3.7 The contractor shall support and assist RSLFAC personnel with repair 271 and troubleshooting of Aircraft Survivability Equipment (ASE).

272 4.2.3.8 The contractor shall support and assist RSLFAC personnel with ALSE 273 capabilities, inspection, test, and repair of related equipment.

274 4.2.3.9 The contractor shall support and assist RSLFAC personnel with 275 Aircraft Armament Sub-System repair and troubleshooting IAW all applicable 276 aircraft specific TM(s).

277 4.2.3.10 The contractor shall support and assist RSLFAC personnel with 278 powertrain repair and troubleshooting.

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279 4.2.4 On the Job Training (OJT)

280 4.2.4.1 The contractor shall provide OJT for all routine aircraft maintenance 281 and sustainment tasks for contractor and RSLFAC personnel. The contractor 282 shall support and assist RSLFAC leadership to update and modify existing 283 RSLFAC OJT Standard Operating Procedures (SOPs) documents as required 284 to reflect continuous improvement in operational procedures, maintenance 285 concepts, conduct of OJT, and train RSLFAC personnel in the conduct of 286 aircraft maintenance sustainment operations.

287 4.2.4.2 For uncommon maintenance or sustainment training tasks requiring 288 preparation beyond day-to-day OJT, the COR will provide the contractor with 289 no less than thirty (30) days advance notification of the specific requirement.

290 All training of this nature will be requested by the RSLFAC through the COR.

291 RSLFAC is responsible for scheduling training with the support and 292 assistance of the contractor. Instructors shall be provided by current personnel.

293 The training shall include, but not be limited to, technical supply, warehouse 294 management, and supply chain management.

295 4.3 Logistics Support Operations

296 4.3.1 Logistics Support Scope

297 The contractor shall provide required logistics support for forty-one (41) AH-64s, forty- 298 six (46) UH 60s, eight (8) CH-47s, eleven (11) Bell 406 Combat Scouts, and twenty-nine 299 (29) Schweizer 333 Initial Entry Rotary Wing (IERW) training aircraft and related 300 Aviation Ground Support Equipment(AGSE), Peculiar Ground Support 301 Equipment(PGSE),and Special Tools and Test Equipment(STTE) across seven (7) 302 geographic locations within the KSA IAW Attachment 0005.

303 4.3.2 Government Furnished Property (GFP)

304 USG provided property is not an anticipated requirement for this contract.

305 4.3.3 Property and Supply Management Requirements

306 4.3.3.1 The contractor shall support and assist all logistics management and 307 supply related functions in support of aviation missions. Logistics Management shall 308 be IAW AR 735-5, DA PAM 738- 751, and IAW the specific RSLFAC site’s local 309 policies and procedures. The contractor shall follow AR 710-2, AR 725-50, 310 Army Technical Publication (ATP) 3-04.7 and DA PAM 738-751 and local 311 RSLFAC operating procedures for the accountability and assignment of 312 property and stock being stored. The contractor may be assigned to work in a 313 Government Supply Support Activity (GSSA) section using Web Repair &

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314 Return (WEB RoR), NetSuite Enterprise Resource Planning (ERP) Systems, 315 or similar logistics management systems.

316 4.3.3.2 The contractor shall support and assist with procurement of services 317 requirements in support of the RSLFAC MSS program IAW procedures, 318 standards, and guidance established by the National Contract Management 319 Association’s “Contract Management Standard,” which is the basis of the DoD 320 Contracting Competency Model.

321 4.3.3.3 Program procurements will follow all regulatory requirements 322 dictated in the Federal Acquisition Regulations (FAR). Contractors will utilize 323 procedures and policies in FAR Part 15, “Contracting by Negotiation” to the 324 maximum extent possible, specifically FAR Subpart 15.101, “Best Value 325 Continuum.” This requirement applies unless superseded by the provisions of 326 FAR Part 6, “Competition Requirements,” or are not required per cost 327 thresholds holds established by FAR Part 13, “Simplified Acquisition 328 Threshold.”

329 4.3.3.4 Program purchases include materials and services procured in- and 330 outside the KSA. The contractor shall have the capability to procure these items 331 under the applicable SOW clauses and local regulations.

332 4.3.3.5 The contractor shall support and assist the procurement of 333 Material/Services support for aviation related items in or out of the KSA under 334 the applicable sections of the contract utilizing Program Purchasing, and 335 Repair Programs. This includes purchased materials and services procured 336 through the contractor. The Repair and Return (R&R) Program will utilize a 337 separate Contract Line-Item Number CLIN.

338 4.3.4 Procurement and Funding Authorization

339 4.3.4.1 The contractor shall not proceed with actual procurement of 340 Purchases, Additional Hires, R&R and personnel requirements prior to 341 obtaining written authorization from the RSLFAC through COR, unless 342 otherwise provided for in this SOW. The contractor is neither authorized nor 343 obligated to exceed the authorized amount of the expenditure. The contractor 344 shall not exceed the total amount of obligated funds on any reimbursable CLIN.

345 All purchased items and/or services must be program related.

346 4.3.4.2 The contractor shall support and assist with the consolidation of 347 requirements to the maximum extent possible and shall not split a requirement 348 to avoid approval requirements. Per the requirements of the Limitation of 349 Funds Clause 52.232-22, the contractor shall notify the COR, in writing and

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350 IAW Contract Data Requirements List A007, not later than 30 days before the 351 anticipated date when total expenditures will exceed 75% of the approved 352 funding. The contractor shall ensure that the current amount available on any 353 applicable CLIN is not exceeded until such time as the COR notifies the 354 contractor that additional funding is approved and obligated.

355 4.3.4.3 The contractor shall submit urgent/emergency purchase requests on 356 behalf of RSLFAC to the COR for approval to purchase the material(s) on 357 reimbursement basis. Urgent/emergency requirement is defined as material(s) 358 or service(s) that are considered a threat to the safety of personnel or 359 equipment, Aircraft on Ground (AOG), safety related, mission degradation or 360 events escalated through RSLFAC because of its high visibility or critical need 361 to satisfy no later than 3 business days after the event. If unsuccessful, the 362 contractor shall submit a statement to the COR and RSLFAC detailing why the 363 requested emergency purchase could not be procured and include the 364 reimbursement packet if the contractor is not able satisfy the urgent/emergency 365 requirement.

366 4.3.4.4 The contractor shall make every effort to submit requisitions for 367 “RSLFAC urgent procurement items” and shall process requests marked 368 “URGENT” the same day or the next business day, as appropriate.

369 4.3.4.5 The contractor shall support and assist the purchase of material and 370 services from the list of local companies, approved by the KSA Local Content 371 and Government Procurement Authority per their website, before purchasing 372 from companies outside of the KSA.

373 4.3.5 Aviation and Missile Command (AMCOM) Managed R&R Items

374 4.3.5.1 The contractor shall prepare R&R items for the Aviation and Missile 375 Command (AMCOM) managed R&R program to include determining the part 376 condition, tagging, and preparing for shipment. The contractor shall prepare 377 and submit associated forms and records to the dispositioned location. The 378 AMCOM R&R Manager will provide shipment tracking until parts are received.

379 The contractor shall use the R&R CLIN for this effort.

380 4.3.5.2 For all R&R related actions the contractor shall:

381 a) Request approval of qualified repair source list from RSLFAC.

382 b) Provide RSLFAC-approved disposition instructions to the RSLFAC 383 GSSA for candidate repairs.

384 c) Assist in tracking R&R shipments to/from the repair vendor until

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385 receipt at the RSLFAC GSSA.

386 d) Interface with the repair vendors to enforce the maintenance repair 387 limit set by AMCOM/RSLFAC.

388 e) Ensure updated configuration requirements established by AMCOM/ 389 RSLFAC are incorporated into the repaired asset.

390 4.3.5.3 The freight forwarding services will be provided by the RSLFAC.

391 4.3.5.4 The contractor shall support and assist RSLFAC personnel while 392 conducting reconciliation of component repaired items with discrepancies 393 resulting in losses or gains.

394 4.3.5.5 The contractor shall only use RSLFAC approved repair sources for 395 repair, rebuild, overhaul, or fabrication of all aircraft related components or 396 assemblies designated as “Critical Safety Items”. The current list of repair 397 sources used by AMCOM for Critical Safety Items will be made available upon 398 request. Original equipment manufacturers are qualified sources for repair, 399 rebuild, overhaul, and fabrication of RSLFAC aircraft-related components, 400 assemblies, and equipment.

401 4.3.5.6 The contractor shall utilize RSLFAC approved repair sources 402 qualified to repair, rebuild, overhaul, and/or fabricate designated components, 403 assemblies, and equipment to the industry or military standard for the 404 repair/fabrication function. Consideration shall be placed on both cost and 405 delivery factors when selecting repair sources. Vendor selection should be 406 made based on best value determination per the guidance of Federal 407 Acquisition Regulations (FAR) 15.101. Contractor shall coordinate with 408 RSLFAC regarding Required Delivery Dates (RDD) and cost impact.

409 Expenditure limits are approved by the COR. Three quotes for repair must be 410 presented to the COR prior to approval. No orders will be placed for delivery 411 past the established Period of Performance (PoP).

412 4.3.5.7 In-country qualified repair sources should be first considered or 413 utilized, provided the proposal meets cost and delivery expectations. The 414 contractor shall establish and maintain a digital database of qualified repair 415 sources.

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417 4.4 Training Requirements

418 4.4.1 Position Specific Sustainment Training

419 4.4.1.1 The contractor shall provide initial and refresher training per the 420 SOW requirements and maintain the currency of their employees. The 421 contractor shall develop, record, and maintain all training records both initial 422 and recurring and be able to demonstrate performance upon request from the

423 USG.

424 4.4.1.2 The contractor shall identify, plan, provide, and manage training 425 activities for contractor and subcontractor employees. Training activities shall 426 minimize impacts to mission and comply with re-occurring training 427 requirements.

428 4.4.1.3 The contractor shall be able to demonstrate that personnel and 429 subcontractors are fully trained, qualified, and licensed to operate material 430 handling equipment (i.e., forklift, tug, etc.) and vehicles specific to their jobs.

431 4.4.1.4 The contractor shall define and implement a fully functional cross- 432 training program relating to the labor categories in Attachment 0006 “Position 433 Qualifications”.

434 4.4.2 Operational Security (OPSEC) Training

435 The contractor shall designate an OPSEC POC. That individual shall complete Level 1 436 OPSEC training under this contract within six (6) months and will provide OPSEC 437 training to contract employees. The contractor personnel shall adhere to facility security 438 policies and restrictions. The contractor shall immediately report suspicious activities to 439 the COR. Verification of training shall be provided to the COR and RSLFAC on request.

440 OPSEC Level 1 training is available at:

441 http://www.cdse.edu/catalog/elearning/GS130.html

442 4.4.3 Information Assurance (IA)

443 The contractor employees and associated subcontractor employees shall complete the 444 Department of Defense (DoD) IA awareness training before issuance of system and/or 445 network access and annually thereafter. All contractor employees working in 446 IA/Information Technology (IT) functions must comply with DoD and Army training 447 requirements in DoD Manual (DoDM) 8140.03, DoD Directive (DoDD) 8140.01 and AR 448 25-2 within six (6) months of appointment to IA/IT functions.

http://www.cdse.edu/catalog/elearning/GS130.html

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449 4.4.4 Antiterrorism Awareness (AT) for Contractors Traveling Overseas

450 The contractor shall comply with Defense Federal Acquisition Regulations Supplement 451 (DFARS) Clause 252.225-7043, “AT/Force Protection for Defense Contractors Outside 452 the Contiguous United States (OCONUS)”. The clause shall be used in solicitations and 453 contracts that require performance or delivery in a foreign country. This clause applies 454 to both contingencies and non-contingency support. All contractor employees (including 455 subcontractor employees) required to travel overseas as a condition of this contract will 456 receive a USG provided AT Awareness briefing specific to the destination countries.

457 4.4.5 Hazardous Material (HAZMAT) Training

458 The contractor shall ensure that all employees receive annual Hazard Communication 459 Training per 29 CFR 1910.1200, as well as the requirements detailed in FAR clause 460 52.223-3, “Hazardous Material Identification and Material Safety Data Sheets (MSDS).

461 This training shall include how to read and understand MSDS reports, signage, and an 462 appropriate response. The contractor shall document all training and qualifications.

463 4.4.6 Aircraft and Equipment Training

464 The contractor shall provide qualified and trained individuals who meet or exceed the 465 requirements of this contract Pop of this contract. The USG will not provide initial 466 qualification training for maintenance test pilots or technicians under a separate 467 contract.

468 4.4.7 Equipment or subsequent training

469 4.4.7.1 The contractor shall remain technically qualified to assist, train, and 470 advise RSLFAC personnel in the areas of maintenance, logistics, operations, 471 and training to sustain aircraft operational capabilities through the entire POP 472 of the contract. This training is considered informal and may be conducted on 473 site as requested. This training may be conducted concurrent with an actual 474 maintenance task or discussion.

475 4.4.7.2 The contractor shall coordinate directly with the RSLFAC for internal 476 training to meet mission support with COR approval.

477 4.5 Administrative Support

478 4.5.1 Non-Personal Services

479 4.5.1.1 The contractor shall manage its employees and guard against any 480 actions that are of the nature of personal services or give the perception of 481 personal services to RSLFAC personnel. The USG will neither supervise

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482 contractor employees nor control the method by which the contractor performs 483 the required support and advisory tasks.

484 4.5.1.2 Under no circumstances will the USG assign tasks to or prepare 485 work schedules for individual contractor employees. If the contractor believes 486 that actions constitute, or are perceived to constitute personal services, the 487 contractor shall notify the COR without delay, but not greater than twenty-four 488 (24) hours via email or phone.

489 4.5.2 Business Relations

490 4.5.2.1 The contractor shall integrate and perform all activities needed to 491 execute the SOW requirements. The contractor is responsible for timelines 492 and identification of problems affecting safety, security or productivity. When 493 problems are identified, the contractor shall notify the COR with a list of 494 concerns along with proposals to resolve the issues. providing identification 495 of issues, submit proposals to resolve the issues. The COR will communicate 496 with the RSLFAC PM about the issues and concerns.

497 4.5.2.2 The contractor shall be prepared to present their corrective action 498 planning, implementation efforts, and measures for effectiveness at Program 499 Management Review (PMR) meetings (see paragraph 4.6.2). The contractor 500 shall seek to ensure customer satisfaction utilizing professional and ethical 501 behavior on the part of all contractor personnel.

502 4.5.2.3 The contractor shall not hire or employ any person(s) under this 503 contract whose employment would result in a conflict with the Government 504 Standards of Conduct as defined in the DoD Directive (DoDD) 5500.07.

505 4.5.2.4 The contractor shall abide by all rules, regulations, directives, and 506 requirements pertaining to the conduct of personnel on RSLFAC military 507 installations and KSA law. The contractor shall maintain compliance with KSA 508 labor laws concerning probationary periods while maintaining compliance with 509 company internal Human Resource (HR) policies. RSLFAC PM shall 510 communicate any site leadership input to contractor PM, through the COR.

511 The 90-day probationary period begins when a new employee arrives at the 512 initial site/duty location.

513 4.5.2.5 The contractor shall ensure employees possess all required 514 operator's training, licenses, and endorsements for the category of vehicles 515 being operated. All contractor personnel shall comply with local motor vehicle 516 laws and regulations, as well as all KSA vehicle operation directives. The 517 contractor shall comply with all requirements of DCMA Instruction 8210-1D for

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518 motor vehicle operation on the flight line, to include operations of AGSE/

519 PSGE.

520 4.5.3 Contract Administration and Management

521 The following subsections specify requirements for contract management, and personnel 522 administration.

523 4.5.3.1 The contractor shall support and assist in establishing clear 524 organizational lines of authority and responsibility to ensure effective 525 management of resources assigned to the requirement. The contractor 526 shall support and assist with the Comprehensive Management Plan (CMP) 527 to ensure contract requirements are achieved across the entire scope of 528 the agreement within their lines of responsibility.

529 4.5.3.2 The contractor’s PM office shall maintain continuity between the 530 support operations at all sites and in addition to establishing processes and 531 assigning appropriate resources to administer the SOW requirements.

532 4.5.3.3 The contractor shall have a single point of contact between the 533 RSLFAC, and contractor personnel assigned to support contractual 534 actions. The contractor shall assign contractor employees to meet 535 RSLFAC task requirements and maintain proper and accurate time 536 keeping records of personnel assigned to performance of this contract.

537 4.5.3.4 The contractor shall respond to USG requests for contractual 538 action within two (2) business days. If the contractor cannot meet this 539 timeline, it is the contractor's responsibility to coordinate time and response 540 expectations with the KO or COR.

541 4.5.4 Contractual Changes

542 The KO is the only individual with the authority to redirect the effort or amend the terms 543 or scope of this document. Deviations from or effort outside of scope, price, and terms 544 and conditions of this contract without written authorization from the KO will be at the 545 contractor’s own risk.

546 4.5.5 Personnel Administration

547 4.5.5.1 The contractor shall support and assist administrative-related 548 functions in support of the RSLFAC and contract activities by providing 549 adequately trained personnel to support the required activities.

550 4.5.5.2 The contractor shall perform duties consistent with supporting

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551 RSLFAC administrative and management, personnel, and readiness 552 requirements. The contractor will be provided with or given access to all required 553 office equipment and workspace by RSLFAC.

554 4.5.5.3 The contractor shall accomplish RSLFACdirected support requirements by 555 employing and utilizing qualified personnel with appropriate combinations of 556 education, training, and experience. The contractor shall support and assist with 557 the assignment of personnel in the performance of this SOW to efficiently utilize 558 available resources. The contractor shall ensure personnel meet or exceed the 559 qualifications in Attachment 0006.

560 4.5.5.4 The contractor shall develop and implement a contractor employee 561 retention program used to ensure quality personnel are recruited and retained for 562 the entire PoP of the contract. The program shall specifically address 563 employees relative to economic constraints within existing locations where 564 performance of this contract is required.

565 4.5.5.5 The contractor shall ensure that personnel always present a 566 professional appearance. Clothing and headgear (hard hats or baseball type 567 hats) shall be serviceable and shall not present culturally offensive images, 568 vulgar language, etc. Contractor personnel may wear uniforms with contractor 569 name/logo to distinguish themselves from KSA, or USG employees. Contractor 570 personnel shall identify themselves, as appropriate, when conversing with 571 personnel representing the USG or KSA during business meetings, over the 572 telephone, via electronic mail. Contractor grooming shall be neat in 573 appearance and comply with company standards and Personal Protective 574 Equipment (PPE) requirements (respirator, etc.).

575 4.5.6 Work Schedule

576 4.5.6.1 A normal work schedule shall be five (5) working days per week, 577 eight (8) working hours per day, and forty (40) working hours per week. The 578 normal workweek in Saudi Arabia begins on Sunday and ends on Thursday.

579 The contractor work schedule shall be adjusted to accommodate the 580 authorized holidays. Paid time off (PTO) will be granted for 21 workdays or 581 30 calendar days IAW KSA labor laws.

582 4.5.6.2 The contractor shall observe the following Saudi Arabian holidays in 583 a calendar year: Ramadan- Eid, Hajj, Founding Day (Yawm Al- Taasis) and 584 National Day (Al-Yawm Al- Watani). The contractor shall receive five (5) days 585 (or as assigned by the Ministry of Labor) holiday leave for both Ramadan-Eid 586 and Hajj. However, certain personnel may be required to work during these

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587 holiday periods. In the event contractor personnel work on a scheduled 588 holiday, they shall be entitled to overtime or compensatory time IAW KSA 589 Labor Law.

590 4.5.6.3 The contractor shall coordinate with the RSLFAC employees' 591 absences consistent with the accomplishment of the requirements of the 592 SOW. The contractor shall notify the COR of planned contractor absences of 593 seven days or more at least thirty (30) days in advance. The contractor shall 594 carefully consider single event, vacation requests of more than thirty (30) 595 consecutive days and only approve if it is IAW Minister of HR/ Labor Laws 596 and IAW KSA rules and regulations. The contractor shall coordinate with the 597 individual RSLFAC sites to ensure adequate skillsets are available to support 598 RSLFAC’s operational mission.

599 4.5.6.4 The contractor shall receive day-to-day work effort requirements 600 directly from the local RSLFAC leadership and the RSLFAC will determine the 601 priority of efforts. The contractor shall perform IAW approved contractor 602 provisions related to safety and shall ensure contractor personnel only 603 perform duties they are qualified and authorized to perform.

604 4.5.6.5 The contractor shall receive Temporary Duty (TDY) assignment 605 from the RSLFAC. The COR will validate written TDY justifications from the 606 RSLFAC for the contractor before final approval. Transportation, lodging, and 607 other travel costs allowable under FAR 31.205-46 will be reimbursed to the 608 contractor. The contractor shall follow the guidelines in the Joint Travel 609 Regulation (JTR) for all travel. All TDYs shall be processed using the JTR as 610 guidance. Routine RSLFAC TDYs shall be charged against the Meeting 611 Support CLIN.

612 4.5.6.6 The contractor shall support overtime of unscheduled work 613 requirements (surge, emergency, etc.) after they are requested by the 614 RSLFAC with approval from the COR prior to execution. The contractor shall 615 not perform any over and above additional work requests until authorized by 616 the KO. If the work is required, the KO will direct the COR to approve the 617 additional work request. However, the COR may issue verbal authorization in 618 urgent cases followed by written KO authorization within forty-eight (48) hours.

619 4.5.7 Accommodations

620 4.5.7.1 All Saudi Nationals are provided a housing and transportation 621 allowance under the MSS contract. Foreign National and Western hires will be 622 provided housing and transportation services by the Contractor for all locations

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623 to include housing on RSLFAC installations at remote locations. The 624 Contractor will be reimbursed by the RSLFAC for the housing and 625 transportation. In the event housing is not available, an allowance shall be 626 authorized as an allowable cost, as approved by the RSLFAC, through the

627 COR.

628 4.5.7.2 The RSLFAC will provide regularly scheduled transportation for 629 contractors to have the opportunity to obtain food and personal needs during 630 off-duty hours. These services are intended for employees who are not Saudi 631 citizens and not authorized to operate vehicles.

632 4.5.7.3 Any RSLFAC provided or contractor supported housing or 633 transportation provided as a part of the hiring or relocation process must be 634 reviewed by the COR and approved by the KO before use or occupation.

635 4.5.8 Security

636 4.5.8.1 The contractor shall provide an adequate number of personnel 637 cleared at the Secret (as required) or National Agency Check with Inquiries 638 (NACI) level to perform tasks at OCONUS locations. The contractor will have 639 access to subsystems as necessary to perform the duties required by this 640 contract, as well as for entry into other RSLFAC, USG, or contractor facilities.

641 The contractor shall be responsible for acquiring the appropriate clearances.

642 While accessing classified material is not anticipated for the completion of this 643 contract, the contractor may be required to maintain the appropriate clearance 644 to be granted access to required data systems.

645 4.5.8.2 The contractor shall comply with the overarching security 646 requirements and contractor access classified information specified in DD 647 Form 254. The contractor shall perform work requiring access to classified 648 information or equipment as required after contract award, but prior to the 649 beginning of the period of performance.

650 4.5.8.3 The contractor shall comply with FAR 52.204-2, Classified/Sensitive 651 Items Security Requirements. This clause involves access to information 652 classified "Confidential," "Secret," or "Top Secret"(as required) and requires 653 contractors to comply with: (1) The Security Agreement (DD Form 441), 654 including the National Industrial Security Program Operating Manual (32 CFR 655 part 117) and, (2) any revisions to that manual, notice of which has been 656 furnished to the contractor.

657 4.5.8.4 The contractor shall not be responsible for providing storage of 658 Communications Security (COMSEC)/Controlled Cryptographic Items (CCI)

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659 and equipment.

660 4.5.8.5 The Contractor shall coordinate with the RSLFAC for storage of 661 these items. The Contactor shall inform RSLFAC aviation technicians that 662 classified/sensitive material should be controlled at or above established 663 guidelines as specified in the appropriate Aircraft/Weapon system Security 664 Classification Guide. The contractor shall comply with AR 190-13 and AR 190- 665 51 and notify the COR for additional guidance.

666 4.5.8.6 The contractor shall identify key personnel who will require a 667 Common Access Card (CAC) in the performance of their duties per this SOW.

668 Before issuing a CAC, the contractor employee requires, at a minimum, a 669 favorably adjudicated NACI or an equivalent or higher investigation IAW Army 670 Directive 2014-05.

671 4.5.8.7 Contractor employees will be issued a CAC only if duties involve one 672 or more of the following:

673 a) Both physical access to a DoD facility and access, via logon, to 674 DoD networks on-site or remotely.

675 b) Remote access, via logon, to a DoD network using DoD- 676 approved remote access procedures; or

677 c) Physical access to multiple DoD facilities or multiple non-DoD 678 federally controlled facilities on behalf of the DoD on a recurring 679 basis for a period of 6 months or more.

680 4.5.8.8 At the discretion of the COR, an initial CAC may be issued based on 681 a favorable review of a Federal Bureau of Investigation (FBI) fingerprint 682 check and a successfully completed NACI at the Office of Personnel 683 Management.

684 4.5.8.9 The contractor shall provide the COR with the following information:

685 Last, First and Middle Names, formally issued personal identifier (e.g. Social 686 Security Number, Federal Identification Number, or Tax Identification 687 Number), date of birth, primary email address (this email address will be used 688 to contact the individual) and any other necessary information required to 689 obtain a CAC. The contractor shall ensure safeguarding of Personally 690 Identifiable Information (PII).

691 4.5.8.10 The contractor shall provide the Key Personnel Roster of PM 692 employees and all supervisory personnel IAW DI-MGMT-81419 Contract Data 693 Requirements List (CDRL) A001. The key personnel roster shall be updated

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694 within twenty-four hours of any changes. Key Personnel shall obtain and 695 utilize an Enterprise e-mail (army.mil) account while supporting the 696 performance of this contract. The PM will request CAC cards through the 697 COR. The COR is the sponsor for CAC Cards for the contract.

698 4.5.8.11 Threat Awareness and Reporting Program (TARP) contractors shall 699 report threat-related incidents, behavioral indicators and other matters of 700 Counterintelligence (CI) interest IAW AR 381-12, to the COR, RSLFAC MSS 701 Program Management, Contractor Facility Security Officer (FSO), and 702 Maintenance unit commander, as applicable.

703 4.5.9 RSLFAC/Ministry of Defense Security Clearance

704 4.5.9.1 All contractors shall possess Saudi security approval per RSLFAC 705 procedures. All personnel shall comply with rules for protection of Saudi 706 classified data established by the government of Saudi Arabia. The procedure 707 for flight line access at each worksite is established and each worksite has 708 procedures for obtaining local, restricted-area security clearances.

709 4.5.9.2 To receive the appropriate security clearance and accesses, the 710 contractor shall submit one copy of the security clearance/approval form 711 utilizing Ministry of Defense (MOD) Forms, along with three 4cm x 6cm color 712 photos for each contractor to the local RSLFAC leadership for review and 713 approval.

714 4.5.10 Employee Medical Care

715 The contractor shall provide employees with medical insurance and access to 716 immediate medical care. All expenses incurred for medical and first aid services shall be 717 IAW KSA Laws and regulations. DMAs requiring special treatment not available at their 718 operating locations, a hospital referral from RSLFAC approved local medical facility is 719 required.

720 4.5.11 KSA Labor, Civil and Criminal Law

721 The contractor shall provide employees with relevant information regarding KSA’s labor 722 laws as well as civil and criminal laws. No Status of Forces Agreement (SOFA) exists 723 between the USG and the KSA. All contractor personnel assigned to work in the KSA 724 under this MSS contract shall be subject to the host nation’s laws and regulations. The 725 US Department of State web site https://www.state.gov/ provides links to information 726 regarding working in KSA.

http://www.state.gov/

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728 4.6 Program Management

729 4.6.1 PM Requirements

730 The contractor shall provide a PM for the MSS RSLFAC mission supporting the 731 requirements of this SOW. The PM shall serve as the single POC, responsible for 732 communicating directly with the RSLFAC PM, and reporting through the COR or KO, to 733 the RSLFAC leadership, on aircraft maintenance or logistics issues. The PM shall notify 734 the COR or KO of any negative communication or issues received from RSLFAC 735 leadership pertaining to the contract within twenty-four (24) hours.

736 4.6.1.1 The contractor shall provide a Program Management Team (PMT) in 737 support of this contract. The PMT shall have a designated and qualified 738 representative accessible during times of contract performance and responsive 739 to RSLFAC, USG, and contractor employees. The PMT shall be located at 740 Riyadh, KSA in order to be more responsive to the RSLFAC and USG 741 personnel and facilitate daily business. The PMT shall ensure key personnel 742 are hired, retained, and replaced when necessary. The PMT ensures proper 743 provisioning of key personnel enabling them to work effectively. The PMT 744 shall monitor contractor performance. The PMT should establish and maintain 745 adequate overhead management structure for efficient supervision of 746 employees at all work locations.

747 4.6.1.2 The contractor shall provide resumes of candidates who meet or 748 exceed all the qualifications/requirements of the position descriptions.

749 Contractor Position Descriptions (PDs) are found in Attachment 0006.

750 Requests for a waiver of any qualifications shall be submitted to the COR by 751 the RSLFAC for consideration and acceptance. Based on mission 752 requirements, the RSLFAC, through the KO, may adjust various PDs in 753 coordination with the contractor via an official modification request.