Attach_3_PSI_RR_PWS_Draft.pdf

F-16 FMS PRODUCT SUPPORT INTEGRATOR (PSI)

REPAIR AND RETURN (R&R)

PERFORMANCE WORK STATEMENT (PWS)

PREPARED BY:

AFLCMC/WAMI

F-16 INTERNATIONAL BRANCH

HILL AFB, UT 84056-5825

Feb 2023

POST AWARD CHANGES:

GOV’T/CONTRACT

OR

INITIATED

REV #/DATE CHANGE SUMMARY

FA8232-23-R-3000

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Table of Contents

Contents Table of Contents

1. GENERAL

1.1. Description of Services/Introduction

1.2. Scope of work

2. SPECIFIC TASKS

2.1. Materiel/Spares/Government Furnished Materiel (GFM)/Government Furnished Property (GFP)

2.2. Repair Support

2.4. Over and Above (OAA) and Beyond Physical Repair (BPR)

2.5. Period of Performance (PoP) Support

2.6. Acceptance and inspection

2.7. Packaging, Handling, Storage, and Transportation

2.8. Forecasting

2.9. Deliverables

3. SUPPORTING INFORMATION

3.1. Quality Management

3.2. Recognized Holidays

3.3. Place of Performance

3.4. Security Requirements

3.5. Program Management Requirements

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3.6. Government Furnished Equipment (GFE) and Materiel (GFM)

3.7. Key Personnel

DEFINITIONS & ACRONYMS

DEFINITIONS

ACRONYMS

1. GENERAL

1.1. Description of Services/Introduction

1.1.1 This requirement is to describe the services required to establish Foreign Military Sales (FMS), Repair and Return (R&R) (hereinafter referred to as “Repairs”) for FMS F-16 Weapons System assets. Assets are defined as including structural, support equipment, peculiar airborne equipment, Alternate Mission Equipment (AME), Line Replaceable Units (LRU), Service Replaceable Units (SRU), and all systems and components of LRUs/SRUs detailed in the R&R Repair Table. This PWS is applicable to all FMS/EPAF F-16 aircraft block configurations.

1.1.2 This Performance Work Statement (PWS) is supplemental to the Product Support Integrator (PSI) Basic PWS. The two documents should be read together.

1.2. Scope of work

1.2.1 This PWS defines requirements the Contractor shall provide for F-16 FMS repair/return and associated services. The repair and return program provide for the repair and return of F-16 FMS defense articles as described in paragraph 1.1.1. above, eligible countries and as defined in the Arms Export Control Act (AECA) section 47 (22 U.S.C. 2794) for “defense article” and “defense service.” The U.S. Munitions List (22 CFR part 121) designates specific items that fall into these categories as identified in the Security Assistance Management Manual (SAMM) Chapter 4.4.

1.2.2 The F-16 System Program Office (SPO)/F-16 International Branch Procuring Contracting Officer (PCO) at Hill Air Force Base in Utah will be responsible for management and administration of delivery orders issued pursuant to this PWS. Only the PCO can approve changes affecting this PWS or delivery orders issued in accordance with (IAW) this PWS.

Instances where any direction, implied or explicit, is received from any government representative and perceived by the Contractor to affect performance of tasks under this PWS, shall be brought to the immediate attention of the F-16 SPO PCO for authorization before proceeding.

1.2.3 Contract Facilitation. The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materiels, and other items as necessary to accomplish Repair and Return (R&R) activities.

1.2.4 This 10-year Indefinite Delivery and Indefinite Quantity (IDIQ) contract will consist of two three-year pricing periods and one four-year pricing period.

1.2.4.1 The R&R Repair table (Attachment RR-1) constitutes the initial listing of approved items for Repair and Return on the PSI contract.

2. SPECIFIC TASKS

2.1. Materiel/Spares/Government Furnished Materiel (GFM)/Government Furnished Property

(GFP)

2.1.1 The Contractor shall be responsible for Government property in accordance with the FAR, Defense Federal Acquisition Regulation Supplement (DFARS) and GFP clauses included in the PSI contract.

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https://samm.dsca.mil/ https://samm.dsca.mil/

2.1.2 Contractor shall notify the USG of any significant DMSMS issues found during a repair and provide any information known regarding the issue.

2.1.3 The contractor must be able to receive and distribute multi-packed shipments (multiple items included in one shipment that may be sent to multiple repair sources) and process assets to the appropriate repair source.

2.2. Repair Support

2.2.1 The contractor shall ensure that sources of repair are fully qualified to effect repairs. Criteria for a qualified source may include but is not limited to; assigned US CAGE Code, designated OEM/OEM approved source, FAA/Joint Aviation Authority (JAA) approved source, AS 9100 certification or equivalent industry quality certification for aerospace parts, and capability to handle classified materiel.

2.2.2 Contractor shall, regardless of awarded source, be required to obtain and maintain OEM/OEM approved source traceability documentation; successful completion of First Article Testing will also satisfy traceability documentation requirements.

2.2.3 Repair requests shall be received by the contractor, researched for repair capability, and responded to within five (5) business days of repair request. The Contractor will provide all labor and materiel necessary to perform the work effort required under this PWS to return all repairable assets to a serviceable condition IAW applicable current technical data and/or approved OEM repair procedures as approved by the Government and US Department of Defense (DoD) MIL-PRF-32516 for electronic test equipment, intermittent fault detection and isolation for chassis and backplane conductive paths.

2.2.4 Surge Repairs: In the event of an unplanned spike or sudden increase in demand due to contingencies or a national emergency (also known as a “surge”), the Contractor shall develop surge capability with relevant suppliers and prioritize Repair and Return workload to meet and sustain the demand for quantity levels above and beyond normal peacetime requirements.

In these situations, the Contractor will provide a response to the PCO within ten (10) business days after receiving the surge request notification. After being notified by the PCO of a particular unplanned spike or sudden increase in demand due to contingencies or a national emergency, or surge, the Contractor shall accept additional orders above the stated maximum in the contract and shall elevate the priority status of relevant orders.

2.2.5 Accelerated Performance for Repairs: In the event an accelerated repair requirement is identified, including but not limited to: times of War, armed conflicts, coalition support, or Mission Impaired Capability Awaiting Parts (MICAP)/Aircraft on Ground (AOG), the PCO will provide written notification of accelerated performance requests to the Contractor for the Contractor’s consideration. When the PMO requests accelerated performance for a repair effort, the contractor shall assess the feasibility and cost impact, including, but not limited to, premium overtime labor, premium material costs, and premium shipping costs. The contractor shall notify the AFLCMC PMO/PCO in writing of the projected cost impact. If approved, a contract Mod will be issued to increase the affected Repair CLIN cost/price value. Requests for accelerated performance will be handled on a first come first serve basis.

2.2.6 The Contractor shall utilize Government provided Document Control Number (DCN) to track repairs. The Contractor shall notify the PMO of missing shipping documentation for an

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inbound shipment received.

2.2.7 The Contractor shall not swap parts between other country assets without written approval from the PCO who will coordinate with PMO. Additionally, the contractor shall not cannibalize parts without prior authorization.

2.2.8 The Repair Table constitutes the composite listing of approved F-16 LRUs, SRUs and LRU/SRU components, Support Equipment and Alternate Mission Equipment recognized under the PSI contract across all participating FMS countries. The contractor shall manage items on the repair table including validating repair sources for all items on the repair table.

Initial identification of repair sources shall be completed no later than 90 days after contract award.

2.2.9 Requests for part numbers not listed on the current Repair Table or addendums (i.e. V- Configuration assets) may be requested via email titled “New Part Number Request” sent from the PCO to the contractor. Requests will be evaluated for repair capability and if a qualified repair source is identified (IAW FAR part 9.203 and DFARS 209.270 for critical items), contractor shall provide an estimated cost for repair. The Repair Table will be coordinated with Contractor and USG semi-annually for accuracy and currency. Contractor shall confirm receipt of the New Repair Request within five (5) business days with determination of repair capability within 15 business days. If repairable contractor shall have the part added to the Repair Table and be prepared to accept shipment within 30 business days. Contractor shall coordinate timeline deviations with the PCO.

2.2.10 The following represent non-functional or cosmetic defects and will not be repaired: minor chips or cracks on connectors which do not extend into the electrical contact areas, measling on printed circuit boards, discolored hardware, handles, circuit card assemblies (CCA), CCA delamination in areas that do not affect fit or function, minor dents, distortions that do not affect fit or function, chipped components that do not effect hermetic seal or function or expose internal elements, foreign materiel well attached or embedded in coatings or surfaces that has been deposited as a result of normal field use or deployment that does not affect the reliability or service life of the product.

2.2.10.1 The functional capabilities for which the end item was designed shall not be changed, modified, or altered unless such changes are directed by a revision to the specification and authorized in writing by the PCO.

2.2.11 Contractor shall ensure the purchase orders to vendors include all applicable requirements such as, but not limited to terms and conditions, request for one-year warranty to cover defects in materiel and workmanship, Government Furnished Equipment (GFE)/Government Furnished Property (GFP), transportation requirements, Transaction priority (Routine or MICAP/AOG), payment terms, certificate of current cost and pricing data for Truth in Negotiations Act (TINA) compliance (as required).

2.2.12 The Contractor shall develop a rework process to accommodate a customer complaint of an asset returned from the repair source with the same discrepancy. Once determined to be a Rework repair the suffix “W” will be added to the Document Control Number (DCN) to denote a warranty repair. The repair shall be performed at no additional cost.

2.2.12.1 Contractor covenants and agrees that the work and equipment delivered under this order shall be free from defects in materiel and workmanship at the time of delivery.

Contractor shall guarantee craftsmanship/workmanship for a period of one year from

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receipt of repaired asset. Deficiencies identified within one-year of original return shipment shall require contractor notification. The items shall be returned to the contractor within 6 months of deficiency notification for repair.

2.2.12.2 Contractor shall, at its option, verify, repair, correct or replace, Free On Board (FOB) point of manufacture, any such work or equipment which proves to be defective, provided that Contractor is given written notice by USG of any such defect no later than one year after delivery, (as hereinafter defined). This Warranty applies only to the work performed during the repair and the Contractor/Source of Repair shall at its option, participate in the defect investigation of the work and/or equipment at the installation site and repair, correct or replace the defective item at such site or at its designated facility.

2.2.12.3 Repair, correction, or replacement in the manner provided above shall constitute fulfillment of all Contractor's obligations under this assurance. Such assurance shall not apply to design or to any equipment or parts which have been subjected to accident, misuse, or unauthorized alteration, to normal wear (which includes components with innate limited life), random failures or to defects caused by not complying with applicable Technical Data and/or approved OEM procedures (if the failed equipment or parts were not installed by the Contractor).

2.2.12.3.1 If the repair, correction or replacement of work, equipment is not within the scope of this clause, the contractor shall require a separate purchase order from the customer.

2.2.12.4 This assurance shall apply to and include correction of Technical Data pertinent to defective work and equipment as to the extent delineated herein above, but in no event to include computer software.

2.2.12.5 The foregoing covenants are exclusive and are in lieu of any warranty of merchantability, fitness for particular purpose or other warranty of quality, whether express, statutory, or implied. in no event shall vendor be liable for special, indirect, incidental, or consequential damages including any delay and disruption impact.

2.2.12.6 Contractor shall track and maintain warranty information. Contractor shall provide a copy of warranty to USG with the electronic payment request in WAWF.

2.2.12.7 Contractor shall ensure vendor provides a copy of warranty to customer. Warranty documentation shall be placed within the package used to ship item(s). If Contractor receives warranty documentation after shipment, Contractor shall send a copy of warranty to customer and retain a copy.

2.3. Cancellations

2.3.1 The Contractor is entitled to recovery of cancellation fees when an asset has not been received within 150 calendar days of issuance of the order without prior approval.

2.3.2 Cancellations will be administered via a modification to the order. Upon execution of the modification, the Contractor may bill the USG for the cancellation fee(s).

2.3.3 Cancellation assessments do not apply for duplicated repairs.

2.3.4 Cancellation assessments do not apply for asset(s) affected by a force majeure event. A force majeure event is a natural disaster or other destructive event outside of human

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control, such as hurricanes, earthquakes, tornados, and tsunamis, or an epidemic or pandemic.

2.4. Over and Above (OAA) and Beyond Physical Repair (BPR)

2.4.1 OAA: An end-item shall be considered OAA when the repair cost exceeds 125% of the funding in the delivery order (DO). The contractor shall notify the PCO once 90% of the repair cost has been expended or the contractor knows the estimated level of effort to complete repairs will exceed 125% of the DO funding. In the event a repair is determined to require OAA repairs, the contractor shall stop work on the asset and conduct the following.

2.4.1.1 Notify PCO/PMO of the OAA condition within 5 business days through a Contracts letter for disposition instructions. The notification shall include a summary of repair activities completed up to the point of OAA declaration.

2.4.1.2 The PCO will provide disposition instructions for the asset via an order modification.

OAA repair activity shall commence upon receipt of the fully funded order modification.

2.4.1.3 Receive and comply with PCO disposition instructions.

2.4.2 BPR: In the event a repair is considered BPR the Contractor shall

2.4.2.1 Stop work on the asset.

2.4.2.2 Notify PCO/PMO of the BPR condition within 5 business days through a Contracts letter for disposition instructions. The notification shall include sufficient details to support the Contractor’s assertions for the BPR, a detailed description of repair activities completed up to the point of BPR declaration, and the Contractor’s suggested disposition for the asset. The PCO will evaluate the documentation and provide disposition instructions within sixty (60) business days of receipt of the Contractor’s notice.

2.4.2.3 The PCO will provide disposition instructions to the Contractor, which will instruct the Contractor to return the asset in “as is” condition or continue repair of the asset, issuing a modification to the applicable order if necessary/appropriate. For return of asset in “as is” condition, the FMS country that owns the asset shall be responsible for the costs associated with any completed repair work.

2.4.2.4 The Contractor may return the asset(s) if disposition instructions are not received within sixty (60) business days of Contractor’s notification to the PCO.

2.5. Period of Performance (PoP) Support

2.5.1 The Contractor shall make all efforts that are within their control to minimize the time required to induct, perform initial inspection/test, repair, and receive subsequent Defense Contract Management Agency (DCMA) acceptance or a Certificate of Conformance (CoC). TAT shall be established for all assets and defined on the Repair Table. The goal should be to reduce TAT to the lowest timeframe possible.

2.5.2 The PoP is defined as the number of calendar days from receipt of the order to the date the item is accepted by the USG via a WAWF Receiving Report.

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2.5.3 To reduce PoP/TAT, the contractor will provide long-lead item, lay-in spare buy recommendations.

2.5.4 The Contractor shall notify the PCO of any issue associated with a part or materiel that will adversely impact the Contractor’s ability to meet the PoP on the order. Upon agreement, the PoP will stop on the date the Contractor notifies the PCO and will resume on the first business day after the long lead part is received at the repair facility. Long Lead is defined as any issue associated with a part or materiel that will adversely impact the Contractor’s ability to meet the PoP.

2.5.5 The Contractor shall provide detailed justification for any extension requests to the delivery schedule, which will be negotiated between the PCO and the Contractor on a case-by-case-basis. The Contractor shall provide consideration for extension requests that are solely for the Contractor’s benefit. Delivery Order (DO) changes shall be issued via written modification by the Contracting Officer. Contractor is responsible for completion of each DO within the period of performance regardless of whether or not the effort was subcontracted. When Contractor fails to perform within the contract period of performance, Contractor shall submit a proposal for consideration in exchange for a period of performance extension. The consideration proposal shall be submitted with the request for period of performance extension and negotiated prior to contract modification. When the negotiated consideration is a monetary amount, it shall be de-obligated from the CLIN.

2.5.5.1 In addition to tracking TAT, the contractor shall keep track of the following incidents/ timelines, Awaiting funding, Awaiting parts, and Government delays – awaiting customer direction for proposed condemned asset, cannibalization decision, etc. (CDRL

BXXX (DI-MISC-80508A/T))

2.6. Acceptance and inspection

2.6.1 The contractor shall utilize the following systems/processes: Wide Area Work Flow (WAWF) Receiving Report (RR) (Electronic Equivalent of The DD Form 250, Materiel Inspection and Receiving Report (MIRR))

2.6.2 The Contractor shall support Government Source Inspection (GSI) as required by the cognizant Government Contract Administration Office.

2.6.3 The Contractor shall initiate and submit a WAWF RR for each repair asset.

2.6.4 Once the cognizant Government Contract Administration Office has accepted the WAWF RR for each repair asset, the Contractor is authorized to submit an electronic invoice, which must -include an accepted copy of the WAWF RR for the repair as an attachment.

A combination RR/Invoice may also be submitted rather than a separate RR and invoice.

Invoicing should occur within 30 days of repaired item return.

2.6.5 For return of assets in “as is” condition, the Contractor shall submit a WAWF RR with official USG disposition documentation attached for Government acceptance.

2.7. Packaging, Handling, Storage, and Transportation

2.7.1 Each participating FMS Country Program Team shall be responsible to ensure currency of associated transportation documents such as the Military Assistance Program Address

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Directory (MAPAD) instructions, transportation plans, Letter of Offer and Acceptance (LOA) Security Instruction (LSI), Transportation, Shipping, and Handling Plan (TRASH) plans to support the inbound and outbound shipping activities associated with repairs.

2.7.2 Packing. The Contractor shall package repaired assets for overseas shipment using best commercial practices or Special Packaging Instructions (SPI) as required.

2.7.3 Marking. The Contractor shall replace all damaged markings, identification, and decals.

2.7.4 Contractor will ship all classified and unclassified items per individual country LOA/TRASH plan instructions and MAPAD address direction.

2.7.5 Deviations from the plan must be coordinated with the PCO.

2.7.6 The contractor will place critical information on the outside of the package such as repair cost, PN, SN to ensure a smooth process through customs.

2.8. Forecasting

2.8.1 The Contractor shall evaluate repair forecasting information as provided by the USG to mitigate delays for repairs, upgrades, modifications, large batch shipments and surge requirements. The Contractor shall evaluate the forecast for program impacts to include the Contractor’s supply chain and production capacity impacts. The upfront evaluation will allow the Contractor to analyze and coordinate repair/supply support. This may include additional agreements with supplier for purchase of spares and parts for the effort.

2.9. Deliverables

2.9.1 The Contractor shall deliver a Monthly Status Report, segregated by Country. (BXXX DI- MISC-80508A/T)/Country Name

2.9.2 The Contractor shall deliver a Monthly performance and Cost report, segregated by country (BXXX DI-FNCL-80912A/T)/Country Name

2.9.3 The PCO may unilaterally increase or decrease the number of addressees and/or number of copies (regular, reproducible, or electronic), or may make other administrative or clarification changes to the CDRLs on individual and Delivery Orders (DO).

2.9.4 The Contactor shall report status information, by user country, for repairs monthly.

Failures will be identified to the item/country and failures will be identified to the subassembly and/or subcomponent (IAW DI-MISC-80508A/T/Country Name). The Contractor shall report all deliverables in a timely and accurate manner. The contractor shall deliver an annual performance analysis roll up of the whole program status and performance metrics (A003 DI-MISC-80508A/T).

TABLE 2.9.4.1 CDRL List

CDRL Number Title PWS Para.

Reference

BXXX (DI-MISC-80508A/T) Technical Report - Study/Services, R&R

Monthly Status Report 2.9.1

3.5.9.1 BXXX (DI-FNCL-80912A/T) Performance and Cost Report 2.9.2

3.5.9.1 A001 (DI-ADMN-81249C/T) Conference Agenda – Meeting

Support/Services 3.5.5

A002 (DI-ADMN-81250C/T) Meeting Minutes – Meeting Support/Services

3.5.5

A003 (DI-MISC-80508A/T) Technical Report - Study/Services, (Annual Performance Analysis)

3.5.9.1.3

3. SUPPORTING INFORMATION

3.1. Quality Management

3.1.1 The Contractor shall implement and conduct a quality assurance program in accordance with

ISO-9001.

3.1.2 Contractor shall ensure conformance to design drawings, specifications, and approved sources of repairs. Contractor shall provide a Commercial Shipping document/packing list (FAR 46.501) and Certificate of Conformance (CoC) (FAR 46.504) for all materiel and repairs delivered under this contract.

3.1.3 Contractor shall provide a copy of the CoC with each shipment, maintain an electronic copy within their payment request file, and include a copy with electronic payment request file provided to the USG. Failure to provide the CoC within the payment request package will result in the payment being withheld.

3.1.4 Contractor shall, regardless of awarded source, be required to obtain and maintain OEM/OEM approved source traceability documentation; successful completion of First Article Testing will also satisfy traceability documentation requirements.

3.1.5 Criteria for a qualified source may include but is not limited to; designated OEM/OEM approved source, FAA/Joint Aviation Authority (JAA) approved source, AS 9100 certification or equivalent industry quality certification for non-aerospace parts, and capability to handle classified materiel.

3.1.6 The USG will retain the right to disapprove the Contractor's Quality System if it proves to be ineffective.

3.2. Recognized Holidays

3.2.1 The Contractor is not required to perform services on recognized Federal holidays. Holidays will not constitute a TAT delay of more than 24 hours/one day.

3.3. Place of Performance

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3.3.1 Repairs to be performed under this contract shall be performed at the Contractor’s facility or Contractor authorized supplier/subcontractor unless otherwise specified in individual TO/DO.

3.4. Security Requirements

3.4.1 This PWS requires a Department of Defense (DD) Form 254, Department of Defense Contract

Security Classification Specification. The Contractor shall comply with the requirements specified in the DD Form 254 regarding handling, transportation, dissemination, storage, and protection of any classified and/or sensitive data/materiel/equipment developed or handled under this PWS. The Contractor shall comply with the F-16 Security Classification Guide in effect at the time of this contract.

3.4.2 Security Incidents and Violations: The contractor shall immediately notify the Facility/and or Government Security Office of any actual security violation, security incident, or of any indication of a potential unauthorized disclosure or compromise of classified or sensitive but unclassified information.

3.4.3 The Contractor shall establish and maintain a counterfeit electronic part detection and avoidance system to mitigate the risk of counterfeit electronic parts being installed in end items or otherwise entering the USAF/DoD inventory. See applicable contract clauses for additional information.

3.4.4 The Contractor shall establish a program to identify and report all evidence of tampering, reverse engineering, and or unauthorized access events via email to the PCO within three (3) business days of discovering such evidence or unauthorized access (per SAMM, C8.6). The PMO may request additional information as required to facilitate the reporting and evaluation of the incident.

3.5. Program Management Requirements

3.5.1 Management

3.5.1.1 The Contractor shall establish within their organization a program management function and point of contact within 10 business days after contract award for the purpose of managing the Repair and Return portion of the PSI contract and facilitating the coordination of Repair and Return activities with the USG.

3.5.1.2 Contractor shall be prepared to receive and process orders no later than 30 calendar days after contract award.

3.5.2 The Contractor, jointly with the USG, shall conduct regular meetings to review, coordinate, and status/discuss program issues via telecom. Topics shall include but are not limited to the following: review of open orders, delivery orders, delivery status, administrative, issues/concerns, action items, and substantive changes requiring contract modifications.

3.5.3 The Contractor is responsible for developing a plan/approach to effectively and efficiently manage contract activities, business operations, and program management activities including subcontract management, key personnel, and CTS data.

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3.5.4 The Contractor shall be responsible for performance of requirements delineated in this PWS and shall institute appropriate management actions relative to subcontractor performance.

Requirements that are specified shall apply to subcontractor performance; however, the Contractor shall be accountable for subcontractor’s compliance and shall be responsible for ensuring all deliverable products comply with the PWS requirements.

3.5.5 The Contractor shall host two Program Management Reviews (PMR) or equivalent meetings per year. The PMR will address all aspects of the R&R program to include but not limited to program status, performance metrics, major issues, GFP, improvement initiatives, and discuss topics identified by USG and Customer. Contractor shall provide USG/ Foreign partner briefings to support PMRs. Customers shall be afforded the opportunity for one-on-one reviews and discussion as part of corrective action for a valid customer complaint with significant impact as determined by the PMO. Meetings will be conducted semi-annually, with each occurrence lasting two days. At USG discretion, these meetings may be held virtually, at a USG facility, a commercial conference center, or the Contractor facility.

Attendance shall be at USG discretion. The Contractor shall bear costs associated with PMR travel. The contractor shall provide an agenda thirty (30) working days prior to the scheduled review, (A001 (DI-ADMIN-81249C/T). Contractor shall produce presentation materials, Data Item Description (DID) compliant Status Reports for USG approval within 15 days of the PMR. The contractor shall capture complete and accurate minutes and action items of the proceedings and provide meeting minutes within 10 calendar days following such visits (A002 (DI-ADMIN-81250C/T). The Contractor shall participate in weekly status teleconferences as required.

3.5.6 The contractor, jointly with the USG, shall conduct regular meetings to review, coordinate and status/discuss program issues via telecom. Topics shall include but are not limited to the following: review of open orders, delivery status, administrative, program issues/concerns, action items and substantive changes requiring contract modifications.

3.5.7 Travel costs for PMR’s shall be in accordance with FAR Part 31 and must be approved by the USG at least ten (10) days prior to departure.

3.5.8 In the event that the contractor is requested to attend an In-country PMR, the travel will be coordinated and funded by the requesting country program team.

3.5.9 CTS

3.5.9.1 The Contractor shall provide a detailed description of the Contractor’s Technology Solution (CTS) web-based system/application that provides logistics technology to streamline the repair and return process, allows for data retrieval and report generation, maximizes activity transparency, and communication between the USG and the Contractor, BXXX (DI-MISC-80508A/T), BXXX (DI-FNCL-80912A/T).

3.5.9.1.1 Ability for the USG to input/cancel requests for repairs, the USG will input repair requests into the CTS and become an official repair request.

3.5.9.1.2 Input criteria:

DCN, CLIN, Serial Number, & Priority (Routine/MICAP/AOG requires tail number).

Ability to check prior to submitting.

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3.5.9.1.3 Ability for the USG to view the status of any item being repaired including analyze and report on key performance indicators and metrics and shall at a minimum include: PoP, repairs, estimate completion/ship dates, completed/shipped dates, lost assets, shipping, repair costs/increases, MICAP/AOG, long lead repairs (over 365), repair/part issues, average repair Turn-Around Time (TAT) by PN, each PN’s repair TAT standard deviation, capacity restraints and late deliveries A003(DI-MISC- 80508A/T).

3.5.9.1.4 Ability to house and make accessible all training materiels described in paragraph 3.5.1.1.

3.5.10 Contractor shall utilize the CTS that was presented with their proposal when executing repair and return work and shall provide user training within 30 days of contract award. The CTS shall be capable of exporting data to Microsoft (MS) Office suite or equivalent USG systems. The CTS shall be customizable and provide automated report generation, export capability, and data visualization. Contractor shall develop customer CTS training materiels and provide virtual training to all customers prior to processing transactions. Contractor shall be prepared to receive and process transactions no later than -30 calendar days after contract award.

3.5.11 The CTS shall include process to “accept” the task/work, and other processes to include providing shipping instructions/location, visibility of asset through repair process and return shipment to freight forwarder/country.

3.5.11.1 Ability for the Contractor to respond, within five (5) business days from the request date, acceptance of the request or rejection of the request if a qualified repair source does not exist or cannot be identified. Any rejection shall include a summary for the rejection.

3.5.12 The Repair Table shall be structured to identify CLINs, Noun, NSN, PN, estimated repair costs, effective date, average TAT with standard deviation, last NSN repair date, contractor comments to include but not limited to current vendor limiting factors such as capacity / modifications / supply chain supportability as information is available. The design of the Repair Table is intended to provide the customer with critical planning information while reducing contractual modification requirements, eliminating work stoppages, and associated administrative work. Cancellation information will be posted on a separate tab within the Repair Table.

Service Summary Table Performance Objective PWS Para. Performance Threshold

On Time Repair Delivery 2.5.1, 2.5.3 Measured by the number of on time deliveries during the Delivery Order PoP Exceptional – 95% 100% Very Good – 93% - 94 % Satisfactory –90% - 92% Marginal – 81% - 89% Unsatisfactory – 80% or lower

Status/Cost Report Accuracy for Individual Participating Countries

2.9.1, 2.9.2 100% accurate per CDRL.

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Status/Cost Report Delivery for Individual Participating Countries

2.9.1, 2.9.2 100% on time, per CDRL.

Compliance with WAWF RR Requirements

2.2.12.6, 2.5.2, 2.6, 100% of the time, as verified by USG / DCMA

Timely Response to USG requests 2.2.4, 3.5.11.1 100% of the time. Mutually agreed to ECDs

Repair and Return of serviceable assets 2.2.3 100% of assets repaired to serviceable condition

Notification Time 2.1.2, 2.2.5, 2.2.6, 2.4, 2.5.5, 3.4.2, 100% of Contractor notifications occurred within identified timeframe

Repair supportability 2.2.3, 3.5.2, 3.5.10.2.1 98% of repair requests accepted

3.6. Government Furnished Equipment (GFE) and Materiel (GFM)

3.6.1 As defined by individual TO, Government furnished property/services may be provided. The

Contractor shall be responsible for safeguarding all government equipment, information and property provided to the Contractor for performance of each DO.

3.7. Key Personnel

3.7.1 The Contractor shall identify a Program management point of contact (POC) and alternate and Contracting officer with alternate, who shall be responsible for the performance of this contract no later than 30 days after award of the contract. The contract manager or alternate shall have full authority to act for the Contractor on all matters relating to daily operation of this contract.

A PO function and Point(s) of Contact (POC) shall be established within the Contractor organization for the purpose of managing the Repair and Return contract.

3.7.2 All Contractor personnel and their subcontractors must identify themselves as Contractor personnel during all meetings, telephone conversations, in electronic messages, and correspondence.

DEFINITIONS & ACRONYMS

DEFINITIONS

CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

CONTRACTING OFFICER. A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

CONTRACTOR TECHNOLOGY SOLUTION. An electronic web base system provided by the Contractor used by the USG/Contractor to manage repair & return and management activities, house data for analysis, and provide data for CDRLs per the contract.

DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

DEFICIENCY REPORT. A service output, usually a deliverable that indicates and provides asset deficiencies, status updates, and projections of repair.

DELIVERABLE. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

DELIVERY ORDER (DO). An order for supplies placed against an established contract or with Government sources.

PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP). A written document specifying the surveillance methodology to be used for surveillance of contractor performance.

QUALITY CONTROL. All necessary measures taken by the contractor to assure that the quality of a product or service shall meet contract requirements.

SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government is not privy to contracts with subcontractors.

TURN-AROUND TIME (TAT). TAT begins the day a reparable asset arrives at the Contractor’s designate facility and receipt of a funded delivery order from the CO. The TAT ends the day the DD250 is submitted for approval to DCMA in WAWF.

ACRONYMS

AFB Air Force Base AFLCMC Air Force Life Cycle Management Center BPR Beyond Physical Repair CDRL Contract Data Requirement List

CLIN

CTS

Contract Line Item Number Contractor Technology Solution

PCO Procurement Contracting Officer COR Contracting Officer Representative DO Delivery Order DCN Document Control Number DoD Department of Defense DMSMS Diminishing Manufacturing Sources and Materiel Shortages DR Discrepancy Report FMS Foreign Military Sales GFE Government Furnished Equipment GFP Government Furnished Property IAW In Accordance With LRU Line Replacement Unit PMO Program Management Office PMR Program Management Reviews POC Point of Contact PWS Performance Work Statement QA Quality Assurance QASP Quality Assurance Surveillance Plan RTOK Retest Okay SDR Supply Discrepancy Report SPI Special Packaging Instructions SRU Shop Replaceable Unit TAT Turnaround Time

TO

USG

Task Order United States Government