Appendix B Non-Emergency Medical Transportation Data CY2021 - YTD 62026.pdf

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RFP 260000002254 NEMT Broker for Medicaid FFS 1

APPENDIX B – NON-EMERGENCY MEDICAL TRANSPORTATION DATA

CY2021 – YTD 6/2026

RFP 260000002254

Non-Emergency Medical Transportation (NEMT) Broker for Medicaid Fee for Service (FFS) Beneficiaries

MDHHS FFS NEMT (CY2021 - YTD 6/2026) Level of Service Statistics: Macomb, Oakland & Wayne Counties

Jan-21 Feb-21 Mar-21 Apr-21 May-21 Jun-21 Jul-21 Aug-21 Sep-21 Oct-21 Nov-21 Dec-21 CY-2021 Total Reservations 60,565 58,928 66,846 57,836 59,734 59,533 64,150 67,599 70,169 71,487 74,940 74,577 786,364 Total Cancellations 11,406 10,606 12,788 15,585 16,181 14,787 14,400 12,912 14,604 13,428 16,435 16,772 169,904 Total Net Authorized Trips 49,159 48,322 54,058 42,251 43,553 44,746 49,750 54,687 55,565 58,059 58,505 57,805 616,460 Net- Authorized Substance Abuse Trips 20,291 21,859 24,358 20,533 17,835 18,050 20,619 23,631 24,330 24,935 24,733 26,125 267,299 Total Denials 330 205 233 227 197 180 147 207 189 243 229 256 2,643 Unduplicated Riders 3,949 3,956 4,232 3,993 3,660 3,628 2,915 4,289 4,275 4,307 4,244 4,170 3,968

SERVICE LEVEL AS % OF TOTAL RESERVATIONS

Ambulatory Trips 70.18% 71.54% 71.99% 73.35% 73.59% 74.49% 73.07% 74.02% 74.42% 73.55% 71.14% 73.26% 72.89%

Lodging 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.01% 0.00% 0.01% 0.01% 0.01% 0.00% Meals 0.04% 0.02% 0.03% 0.03% 0.03% 0.04% 0.07% 0.04% 0.02% 0.04% 0.05% 0.04% 0.04%

Medivan 5.51% 5.27% 5.13% 5.55% 5.33% 5.36% 4.94% 4.67% 4.79% 4.78% 7.88% 4.61% 5.33% Wheelchair 7.87% 7.61% 7.54% 8.64% 8.22% 8.53% 8.69% 8.42% 8.07% 7.92% 7.88% 8.52% 8.16%

Commercial Air 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% Mass Transit 16.40% 15.56% 15.30% 12.42% 12.83% 11.59% 13.22% 12.84% 12.69% 13.69% 13.06% 13.56% 13.58%

TOTAL RESERVATIONS

Ambulatory Trips 42,505 42,156 48,123 42,424 43,957 44,347 46,875 50,036 52,221 52,578 53,310 54,638 573,170

Lodging 1 1 0 1 0 0 1 5 0 10 6 4 29 Meals 24 13 22 17 20 21 43 26 14 32 34 33 299

Medivan 3,339 3,105 3,430 3,211 3,182 3,188 3,172 3,157 3,362 3,416 5,903 3,437 41,902 Wheelchair 4,764 4,485 5,041 4,997 4,912 5,079 5,575 5,691 5,665 5,664 5,903 6,356 64,132

Commercial Air 2 0 0 0 0 0 2 2 0 0 0 0 6 Mass Transit 9,930 9,168 10,230 7,186 7,663 6,898 8,482 8,682 8,907 9,787 9,784 10,109 106,826

Total Reservations 60,565 58,928 66,846 57,836 59,734 59,533 64,150 67,599 70,169 71,487 74,940 74,577 786,364

TOTAL CANCELLATIONS

Ambulatory Trips 8,888 8,884 9,474 12,811 11,837 10,779 10,758 10,373 11,571 11,367 12,551 12,644 131,937 Lodging 0 0 0 1 0 0 0 0 0 0 1 0 2 Meals 2 0 1 2 2 0 0 1 0 1 1 3 13 Medivan 690 488 695 670 729 604 499 408 572 606 825 787 7,573 Wheelchair 1,101 1,074 1,232 1,427 1,327 1,480 1,489 1,540 1,582 1,424 1,903 1,971 17,550 Commercial Air 2 0 0 0 0 0 2 0 0 0 0 0 4 Mass Transit 723 160 1,386 674 2,286 1,924 1,652 590 879 30 1,154 1,367 12,825 Total Cancellations 11,406 10,606 12,788 15,585 16,181 14,787 14,400 12,912 14,604 13,428 16,435 16,772 169,904

TOTAL NET AUTHORIZED TRIPS

(Reservations minus Cancellations) Ambulatory Trips 33,617 33,272 38,649 29,613 32,120 33,568 36,117 39,663 40,650 41,211 40,759 41,994 441,233 Lodging 1 1 0 0 0 0 1 5 0 10 5 4 27 Meals 22 13 21 15 18 21 43 25 14 31 33 30 286 Medivan Trips 2,649 2,617 2,735 2,541 2,453 2,584 2,673 2,749 2,790 2,810 5,078 2,650 34,329 Wheelchair Trips 3,663 3,411 3,809 3,570 3,585 3,599 4,086 4,151 4,083 4,240 4,000 4,385 46,582 Commercial Air Trips 0 0 0 0 0 0 0 2 0 0 0 0 2 Mass Transit 9,207 9,008 8,844 6,512 5,377 4,974 6,830 8,092 8,028 9,757 8,630 8,742 94,001 Total Net Authorized Trips 49,159 48,322 54,058 42,251 43,553 44,746 49,750 54,687 55,565 58,059 58,505 57,805 616,460

TOTAL MILES (All Reservations) Ambulatory Miles 402,840 407,498 466,718 483,271 423,904 424,825 462,218 500,025 521,997 520,738 509,688 507,930 5,631,652 Lodging Miles 211 197 0 36 0 0 33 1,200 0 1,759 593 279 4,308 Meals Miles 938 471 812 584 744 732 11,912 1,135 893 1,637 1,712 1,329 22,899 Medivan Miles 21,423 21,037 24,168 21,801 21,926 20,938 21,110 21,049 22,705 22,901 23,327 23,270 265,655 Wheelchair Miles 31,637 30,383 35,514 36,062 36,218 37,339 40,833 43,370 42,793 42,327 44,662 45,888 467,026 Commercial Air Miles 34 0 0 0 0 0 24 17 0 0 0 0 75 Mass Transit 55,192 51,322 57,986 39,836 43,430 39,225 48,476 49,982 52,431 58,979 59,309 62,370 618,538 Total Miles (All Reservations) 512,275 510,908 585,198 581,590 526,222 523,059 584,606 616,778 640,819 648,341 639,291 641,066 7,010,153

AVERAGE MILES PER RESERVATION

Ambulatory Trip 11.98 12.25 12.08 16.32 13.20 12.66 12.80 12.61 12.84 12.64 12.50 12.10 12.76 lLdging Trip 211.00 197.00 0.00 0.00 0.00 0.00 0.00 1.00 1.00 1.00 1.00 1.00 159.56 Meals Trip 42.64 36.23 38.67 38.93 41.33 34.86 277.02 45.40 63.79 52.81 51.88 44.30 80.07 Medivan Trip 8.09 8.04 8.84 8.58 8.94 8.10 7.90 7.66 8.14 8.15 4.59 8.78 7.74 Wheelchair Trip 8.64 8.91 9.32 10.10 10.10 10.37 9.99 10.45 10.48 9.98 11.17 10.46 10.03 Commercial Trip 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 37.50 Mass Transit Trip 5.99 5.70 6.56 6.12 8.08 7.89 7.10 6.18 6.53 6.04 6.87 7.13 6.58 Average Mileage per Reservation 288 10.57 10.83 13.77 12.08 11.69 11.75 11.28 11.53 11.17 10.93 11.09 11.37

CALL CENTER VOLUME

Reservation Calls 6,874 8,306 7,604 7,441 7,379 7,824 7,000 7,747 5,219 7,917 8,571 8,255 90,137 Ride Status Calls 8,427 9,083 10,727 9,808 8,240 9,028 10,136 10,620 11,648 8,518 7,951 7,824 112,010 Total Calls Received 15,301 17,389 18,331 17,249 15,619 16,852 17,136 18,367 16,867 16,435 16,522 16,079 202,147

RFP 260000002254 NEMT Broker for Medicaid FFS

MDHHS FFS NEMT (CY2021 - YTD 6/2026)

Total Reservations Total Cancellations Total Net Authorized Trips Net- Authorized Substance Abuse Trips Total Denials Unduplicated Riders

SERVICE LEVEL AS % OF TOTAL RESERVATIONS

Ambulatory Trips

Lodging Meals

Medivan Wheelchair

Commercial Air Mass Transit

TOTAL RESERVATIONS

Ambulatory Trips

Lodging Meals

Medivan Wheelchair

Commercial Air Mass Transit

Total Reservations

TOTAL CANCELLATIONS

Ambulatory Trips Lodging Meals Medivan Wheelchair Commercial Air Mass Transit Total Cancellations

TOTAL NET AUTHORIZED TRIPS

(Reservations minus Cancellations) Ambulatory Trips Lodging Meals Medivan Trips Wheelchair Trips Commercial Air Trips Mass Transit Total Net Authorized Trips

TOTAL MILES (All Reservations) Ambulatory Miles Lodging Miles Meals Miles Medivan Miles Wheelchair Miles Commercial Air Miles Mass Transit Total Miles (All Reservations)

AVERAGE MILES PER RESERVATION

Ambulatory Trip lLdging Trip Meals Trip Medivan Trip Wheelchair Trip Commercial Trip Mass Transit Trip Average Mileage per Reservation

CALL CENTER VOLUME

Reservation Calls Ride Status Calls Total Calls Received

Level of Service Statistics: Macomb, Oakland & Wayne Counties

Jan-22 Feb-22 Mar-22 Apr-22 May-22 Jun-22 Jul-22 Aug-22 Sep-22 Oct-22 Nov-22 Dec-22 CY-2022 72,060 69,201 78,711 73,870 75,142 74,798 73,807 80,070 80,133 79,287 83,165 82,067 922,311 15,889 15,869 18,504 17,298 17,273 16,462 17,487 17,622 20,483 17,175 20,268 18,643 192,490 56,171 53,332 60,207 56,572 57,869 58,336 56,320 62,448 59,650 62,112 62,897 63,424 709,338 26,422 25,342 27,599 24,886 26,072 25,432 24,887 27,737 26,001 27,658 28,725 29,842 320,603

262 499 383 249 251 261 366 189 122 116 102 117 2,917 4,167 4,147 4,434 4,243 4,315 4,423 4,361 4,677 4,618 4,881 4,869 4,647 4,482

74.72% 75.89% 76.58% 75.10% 71.67% 72.90% 72.93% 73.72% 74.24% 75.02% 74.40% 75.20% 74.37% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.04% 0.01% 0.01% 0.01% 0.01% 0.01% 0.02% 0.01% 0.00% 0.00% 0.00% 0.00% 0.01% 4.68% 4.58% 4.26% 4.53% 4.29% 4.05% 3.79% 3.69% 3.51% 3.29% 3.25% 3.35% 3.92% 7.78% 7.60% 7.52% 7.77% 8.26% 8.31% 8.52% 8.29% 7.96% 7.77% 7.53% 7.35% 7.88% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00%

12.77% 11.92% 11.63% 12.58% 15.75% 14.73% 14.75% 14.28% 14.29% 13.92% 14.81% 14.10% 13.82%

53,837 52,516 60,273 55,475 53,855 54,527 53,824 59,028 59,493 59,478 61,876 61,713 685,895 5 1 1 3 7 1 1 4 0 0 1 1 25

29 5 6 10 9 4 12 12 0 0 2 3 92 3,375 3,172 3,354 3,347 3,225 3,030 2,797 2,953 2,812 2,609 2,707 2,746 36,127 5,608 5,256 5,918 5,740 6,210 6,216 6,286 6,640 6,376 6,159 6,259 6,028 72,696

0 0 2 2 0 2 0 0 0 1 0 1 8 9,202 8,251 9,157 9,293 11,836 11,018 10,887 11,433 11,452 11,040 12,320 11,575 127,464

72,056 69,201 78,711 73,870 75,142 74,798 73,807 80,070 80,133 79,287 83,165 82,067 922,307

12,701 13,184 15,663 14,655 13,353 12,880 13,798 14,363 16,210 13,904 16,410 15,436 156,347 0 0 0 2 2 1 0 0 0 0 0 0 5 1 0 0 0 0 1 0 0 0 0 0 0 2

774 657 596 757 703 630 531 628 592 422 598 611 6,907 1,718 1,602 1,542 942 1,694 1,747 1,864 1,895 1,821 1,808 1,949 1,693 18,454

0 0 2 0 0 2 0 0 0 0 0 1 5 695 426 701 942 1,521 1,201 1,294 736 1,860 1,041 1,311 902 10,770

15,889 15,869 18,504 17,298 17,273 16,462 17,487 17,622 20,483 17,175 20,268 18,643 192,490

41,136 39,332 44,610 40,820 40,502 41,647 40,026 44,665 43,283 45,574 45,466 46,277 513,338 5 1 1 1 5 0 1 4 0 0 1 1 20

28 5 6 10 9 3 12 12 0 0 2 3 90 2,601 2,515 2,758 2,590 2,522 2,400 2,266 2,325 2,220 2,187 2,109 2,135 28,628 3,890 3,654 4,376 4,798 4,516 4,469 4,422 4,745 4,555 4,351 4,310 4,335 52,421

0 0 0 2 0 0 0 0 0 1 0 0 3 8,507 7,825 8,456 8,351 10,315 9,817 9,593 10,697 9,592 9,999 11,009 10,673 114,834

56,167 53,332 60,207 56,572 57,869 58,336 56,320 62,448 59,650 62,112 62,897 63,424 709,334

504,276 497,186 573,486 532,788 517,571 526,636 517,718 563,738 573,827 573,830 590,412 588,431 6,559,899 811 175 269 147 1,014 61 55 860 0 0 54 1,335 4,781

1,597 354 216 465 1,167 274 530 1,162 0 0 123 146 6,034 22,095 19,990 21,971 21,581 20,302 18,155 17,063 17,802 16,611 15,135 16,183 16,450 206,727 41,082 40,687 47,375 43,311 45,827 46,301 46,299 47,796 45,632 45,291 46,249 43,260 493,478

0 0 24 29 0 4 0 0 0 12 0 2,638 2,707 55,543 49,575 55,096 54,855 69,315 63,613 63,864 67,342 67,671 67,731 75,124 66,279 688,337

625,404 607,967 698,437 653,176 655,196 655,044 645,529 698,700 703,741 701,999 728,145 718,539 7,961,963

12.26 12.64 12.86 13.05 12.78 12.65 12.93 12.62 13.26 12.59 12.99 12.72 12.78

162.20 175.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 1.00 1.00 1.00 239.05

57.04 70.80 36.00 46.50 129.67 91.33 44.17 96.83 9.00 0.00 61.50 48.67 67.04

8.49 7.95 7.97 8.33 8.05 7.56 7.53 7.66 7.48 6.92 7.67 7.70 7.22

10.56 11.13 10.83 9.03 10.15 10.36 10.47 10.07 10.02 10.41 10.73 9.98 9.41

0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 902.33

6.53 6.34 6.52 6.57 6.72 6.48 6.66 6.30 7.05 6.77 6.82 6.21 5.99

11.13 11.40 11.60 11.55 11.32 11.23 11.46 11.19 11.80 11.30 11.58 11.33 11.22

9,117 7,243 7,716 6,319 7,084 6,868 6,100 6,762 6,916 7,773 6,286 6,640 84,824 8,955 10,633 12,613 10,373 11,101 11,704 11,411 13,225 12,370 10,804 11,811 10,146 135,146

18,072 17,876 20,329 16,692 18,185 18,572 17,511 19,987 19,286 18,577 18,097 16,786 219,970

Total Cancellations Total Net Authorized Trips Net- Authorized Substance Abuse Trips Total Denials Unduplicated Riders

SERVICE LEVEL AS % OF TOTAL RESERVATIONS

Ambulatory Trips

Lodging Meals

Medivan Wheelchair

Commercial Air Mass Transit

TOTAL RESERVATIONS

Ambulatory Trips

Lodging Meals

Medivan Wheelchair

Commercial Air Mass Transit

Total Reservations

TOTAL CANCELLATIONS

Ambulatory Trips Lodging Meals Medivan Wheelchair Commercial Air Mass Transit Total Cancellations

TOTAL NET AUTHORIZED TRIPS

(Reservations minus Cancellations) Ambulatory Trips Lodging Meals Medivan Trips Wheelchair Trips Commercial Air Trips Mass Transit Total Net Authorized Trips

TOTAL MILES (All Reservations) Ambulatory Miles Lodging Miles Meals Miles Medivan Miles Wheelchair Miles Commercial Air Miles Mass Transit Total Miles (All Reservations)

AVERAGE MILES PER RESERVATION

Ambulatory Trip lLdging Trip Meals Trip Medivan Trip Wheelchair Trip Commercial Trip Mass Transit Trip Average Mileage per Reservation

CALL CENTER VOLUME

Reservation Calls Ride Status Calls Total Calls Received

Level of Service Statistics: Macomb, Oakland & Wayne Counties

Jan-23 Feb-23 Mar-23 *Apr-23 May-23 Jun-23 Jul-23 Aug-23 Sep-23 Oct-23 Nov-23 Dec-23 CY-2023 80,228 77,855 90,127 85,125 91,308 83,466 80,359 84,203 78,129 83,414 86,991 86,830 1,008,035 17,493 17,252 21,432 22,028 26,174 22,199 21,587 21,272 18,676 18,767 20,979 25,352 234,535 62,735 60,603 68,695 63,097 65,132 61,267 58,772 62,929 59,453 64,647 66,012 61,478 754,820 28,974 28,603 32,328 30,668 32,878 30,539 28,829 30,237 28,196 30,208 30,959 30,044 362,463

162 172 167 138 141 170 163 247 225 257 227 185 2,254 4,764 4,719 4,896 4,824 4,890 4,617 4,415 4,726 4,669 5,073 5,099 4,877 4,797

74.90% 74.63% 75.21% 73.16% 72.80% 73.33% 72.84% 73.31% 72.65% 74.15% 73.98% 73.16% 73.68% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.01% 0.00% 0.00% 0.04% 0.01% 0.01% 0.00% 0.02% 0.00% 0.01% 0.00% 0.00% 0.02% 0.04% 0.05% 0.02% 0.05% 0.02% 3.15% 3.10% 2.94% 2.75% 2.54% 2.38% 2.23% 2.05% 2.11% 1.99% 1.90% 1.99% 2.43% 7.36% 7.29% 7.17% 6.68% 6.30% 6.32% 6.81% 6.76% 6.59% 6.50% 6.18% 6.24% 6.67% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.01% 0.00% 0.00% 0.00% 0.00%

14.58% 14.97% 14.64% 17.38% 18.35% 17.97% 18.11% 17.84% 18.59% 17.31% 17.91% 18.52% 17.19%

60,087 58,104 67,788 62,277 66,469 61,204 58,532 61,727 56,763 61,855 64,360 63,522 742,688 1 1 11 25 0 2 3 2 11 0 4 31 91 8 1 18 4 7 1 4 21 32 38 20 40 194

2,530 2,416 2,653 2,341 2,322 1,985 1,795 1,730 1,646 1,658 1,652 1,732 24,460 5,903 5,678 6,460 5,686 5,751 5,275 5,472 5,693 5,152 5,420 5,372 5,420 67,282

1 2 3 0 4 0 0 4 4 0 0 1 19 11,698 11,653 13,194 14,792 16,755 14,999 14,553 15,026 14,521 14,443 15,583 16,084 173,301 80,228 77,855 90,127 85,125 91,308 83,466 80,359 84,203 78,129 83,414 86,991 86,830 1,008,035

14,123 14,255 18,297 18,269 21,135 18,513 17,381 17,459 14,658 16,002 19,253 21,697 196,384 0 0 1 0 0 0 0 0 0 0 0 0 1 0 0 1 0 0 0 0 7 0 0 1 3 12

491 486 623 550 746 567 495 385 292 288 380 423 5,434 1,489 1,468 1,614 1,682 1,690 1,312 1,391 1,507 1,495 1,372 0 1,394 14,919

0 0 1 0 2 0 0 2 4 0 0 0 5 1,390 1,043 895 1,527 2,601 1,807 2,320 1,912 2,227 1,105 1,345 1,835 17,780

17,493 17,252 21,432 22,028 26,174 22,199 21,587 21,272 18,676 18,767 20,979 25,352 234,535

45,964 43,849 49,491 44,008 45,334 42,691 41,151 44,268 42,105 45,853 45,107 41,825 531,646 1 1 10 25 0 2 3 2 11 0 4 31 90 8 1 17 4 7 1 4 14 32 38 19 37 182

2,039 1,930 2,030 1,791 1,576 1,418 1,300 1,345 1,354 1,370 1,272 1,309 18,734 4,414 4,210 4,846 4,004 4,061 3,963 4,081 4,186 3,657 4,048 5,372 4,026 50,868

1 2 2 0 0 0 0 0 0 0 0 1 6 10,308 10,610 12,299 13,265 14,154 13,192 12,233 13,114 12,294 13,338 14,238 14,249 153,294 62,735 60,603 68,695 63,097 65,132 61,267 58,772 62,929 59,453 64,647 66,012 61,478 754,820

569,719 546,015 645,054 599,217 648,989 601,091 562,504 595,761 541,011 605,661 624,619 598,183 7,137,824 1334 269 5,264 6,712 0 497 816 879 1,597 0 652 2,359 18,782

289 269 3,141 213 224 59 389 1,455 1,741 2,001 1,211 2,030 11,281 15,445 15,529 16,819 15,109 15,270 13,265 12,361 11,597 11,522 11,678 11,671 12,085 150,829 43,714 44,151 48,484 43,064 43,818 39,851 39,847 41,165 36,879 40,949 38,984 38,744 462,771

1,319 2,638 2,686 0 88 0 0 70 16 0 0 3 6,804 68,180 70,194 80,171 89,222 98,032 83,416 80,211 80,127 77,077 76,348 84,001 90,233 900,135

700,000 679,065 801,619 753,537 806,421 738,179 696,128 731,054 669,843 736,637 761,138 743,637 8,688,426

12.39 12.45 13.03 13.62 14.32 14.08 13.67 13.46 12.85 13.21 13.85 14.30 13.43 1,334.00 269.00 526.40 268.48 0.00 248.50 272.00 439.50 145.18 0.00 163.00 76.10 208.69

36.13 269.00 184.76 53.25 32.00 59.00 97.25 103.93 54.41 52.66 63.74 54.86 61.98

7.57 8.05 8.29 8.44 9.69 9.35 9.51 8.62 8.51 8.52 9.18 9.23 8.05

9.90 10.49 10.00 10.76 10.79 10.06 9.76 9.83 10.08 10.12 7.26 9.62 9.10

0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 1134.00

6.61 6.62 6.52 6.73 6.93 6.32 6.56 6.11 6.27 5.72 5.90 6.33 5.87

11.16 11.21 11.67 11.94 12.38 12.05 11.84 11.62 11.27 11.39 11.53 12.10 11.51

8,268 7,606 8,300 7,024 7,672 7,298 7,552 7,592 5,847 5,073 4,440 3,786 80,458 11,501 11,156 12,710 11,552 12,951 12,838 12,271 13,370 12,571 13,098 11,143 9,918 145,079 19,769 18,762 21,010 18,576 20,623 20,136 19,823 20,962 18,418 18,171 15,583 13,704 225,537

*4/1/2023 Dental-related NEMT for MHP enrollees removed from FFS NEMT.

Total Cancellations Total Net Authorized Trips Net- Authorized Substance Abuse Trips Total Denials Unduplicated Riders

SERVICE LEVEL AS % OF TOTAL RESERVATIONS

Ambulatory Trips

Lodging Meals

Medivan Wheelchair

Commercial Air Mass Transit

TOTAL RESERVATIONS

Ambulatory Trips

Lodging Meals

Medivan Wheelchair

Commercial Air Mass Transit

Total Reservations

TOTAL CANCELLATIONS

Ambulatory Trips Lodging Meals Medivan Wheelchair Commercial Air Mass Transit Total Cancellations

TOTAL NET AUTHORIZED TRIPS

(Reservations minus Cancellations) Ambulatory Trips Lodging Meals Medivan Trips Wheelchair Trips Commercial Air Trips Mass Transit Total Net Authorized Trips

TOTAL MILES (All Reservations) Ambulatory Miles Lodging Miles Meals Miles Medivan Miles Wheelchair Miles Commercial Air Miles Mass Transit Total Miles (All Reservations)

AVERAGE MILES PER RESERVATION

Ambulatory Trip lLdging Trip Meals Trip Medivan Trip Wheelchair Trip Commercial Trip Mass Transit Trip Average Mileage per Reservation

CALL CENTER VOLUME

Reservation Calls Ride Status Calls Total Calls Received

Level of Service Statistics: Macomb, Oakland & Wayne Counties

Jan-24 Feb-24 Mar-24 Apr-24 May-24 Jun-24 Jul-24 Aug-24 Sep-24 *Oct-24 Nov-24 Dec-24 CY-2024 92,486 83,821 85,712 88,816 93,767 87,230 92,372 91,715 84,725 82,461 48,364 47,974 979,443 32,250 28,928 23,797 22,914 24,603 23,180 24,692 23,890 22,494 41,033 16,253 15,912 277,452 60,236 54,893 61,915 65,902 69,162 64,050 67,678 67,825 62,231 41,428 45,990 32,062 693,372 30,674 29,481 32,497 33,824 35,455 33,132 35,301 36,843 32,848 9,369 6,597 6,847 322,868

234 237 244 293 318 234 338 396 421 761 277 236 3,989 5,138 4,719 4,949 4,993 5,046 4,968 4,996 5,041 5,007 4,336 3,402 3,329 4,660

74.25% 73.97% 74.54% 74.84% 75.08% 74.60% 73.42% 73.29% 73.31% 73.63% 81.57% 81.72% 74.84% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.01% 0.02% 0.01% 0.02% 0.02% 0.01% 0.02% 0.05% 0.05% 0.03% 0.04% 0.04% 0.03% 0.04% 0.05% 0.06% 0.04% 0.08% 0.00% 0.04% 1.76% 1.63% 1.49% 1.81% 1.78% 2.00% 1.93% 1.80% 1.57% 1.56% 2.34% 2.44% 1.80% 6.02% 6.03% 5.54% 5.47% 5.48% 5.16% 5.52% 5.00% 4.53% 5.29% 8.28% 8.44% 5.70% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00%

17.88% 18.30% 18.36% 17.80% 17.61% 18.20% 19.08% 19.85% 20.51% 19.46% 7.71% 7.38% 17.60%

68,667 62,002 63,890 66,471 70,401 65,071 67,821 67,214 62,116 60,714 39,451 39,206 733,024 34 18 38 28 6 13 8 15 12 15 8 5 200 48 38 27 34 35 27 37 44 52 36 38 0 416

1,627 1,367 1,273 1,612 1,672 1,741 1,779 1,655 1,328 1,286 1,131 1,171 17,642 5,569 5,054 4,750 4,860 5,135 4,502 5,095 4,584 3,841 4,363 4,004 4,050 55,807

0 0 1 0 2 0 3 2 0 1 2 0 11 16,541 15,342 15,733 15,811 16,516 15,876 17,629 18,201 17,376 16,046 3,730 3,542 172,343 92,486 83,821 85,712 88,816 93,767 87,230 92,372 91,715 84,725 82,461 48,364 47,974 979,443

27,631 24,655 20,566 20,067 21,236 19,364 19,994 20,119 19,175 27,108 13881 13,765 228,386 0 0 1 0 0 0 1 1 3 0 0 0 3 0 1 4 1 1 1 2 3 5 1 3 0 17

502 514 234 413 330 550 471 456 324 356 283 325 4,434 1,947 1,905 1,443 1,355 1,493 1,335 1,589 1,504 1,099 1,305 1,261 1,366 16,503

0 0 1 0 0 0 1 2 0 1 0 0 5 2,170 1,853 1,548 1,078 1,543 1,930 2,634 1,805 1,888 12,262 825 456 28,104

32,250 28,928 23,797 22,914 24,603 23,180 24,692 23,890 22,494 41,033 16,253 15,912 277,452

41,036 37,347 43,324 46,404 49,165 45,707 47,827 47,095 42,941 33,606 39,451 25,441 499,344 34 18 37 28 6 13 7 14 9 15 8 5 194 48 37 23 33 34 26 35 41 47 35 35 0 394

1,125 853 1,039 1,199 1,342 1,191 1,308 1,199 1,004 930 848 846 12,884 3,622 3,149 3,307 3,505 3,642 3,167 3,506 3,080 2,742 3,058 2,743 2,684 38,205

0 0 0 0 0 0 0 0 0 0 0 0 0 14,371 13,489 14,185 14,733 14,973 13,946 14,995 16,396 15,488 3,784 2,905 3,086 142,351 60,236 54,893 61,915 65,902 69,162 64,050 67,678 67,825 62,231 41,428 45,990 32,062 693,372

666,636 621,967 620,750 651,987 705,903 658,308 677,927 671,252 633,953 611,079 371,205 354,656 7,245,623 2428 1,704 2,738 2,024 252 871 328 1,354 2,384 935 585 225 13,444

1,818 1,569 1,214 1,916 2,797 1,323 1,616 2,275 5,007 1,785 1,837 1,654 19,804 10,730 8,538 7,477 9,632 10,434 11,746 10,952 9,843 9,023 7,737 6,983 7,600 101,672 40,553 37,148 33,653 36,570 38,025 32,431 37,798 33,226 29,275 32,530 29,118 27,744 378,796

0 0 0 0 71 0 57 16 0 42 40 0 226 92,336 83,124 83,488 82,738 87,779 83,449 89,481 93,259 86,939 82,014 20,157 19,309 817,134

814,501 754,050 749,320 784,867 845,261 788,128 818,159 811,225 766,581 736,122 429,925 411,188 8,576,699

16.25 16.65 14.33 14.05 14.36 14.40 14.17 14.25 14.76 18.18 9.41 13.94 14.51

71.41 94.67 74.00 72.29 0.00 67.00 46.86 96.71 264.89 0.00 73.13 45.00 69.30

37.88 42.41 52.78 58.06 82.26 50.88 46.17 55.49 106.53 51.00 52.49 0.00 50.26

9.54 10.01 7.20 8.03 7.77 9.86 8.37 8.21 8.99 8.32 8.23 8.98 7.89

11.20 11.80 10.18 10.43 10.44 10.24 10.78 10.79 10.68 10.64 10.62 10.34 9.91

0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00

6.43 6.16 5.89 5.62 5.86 5.98 5.97 5.69 5.61 21.67 6.94 6.26 5.74

13.52 13.74 12.10 11.91 12.22 12.30 12.09 11.96 12.32 17.77 9.35 12.82 12.37

4,645 4,639 4,105 4,377 4,507 4,026 4,664 4,011 4,126 4,233 3,571 3,503 50,407 12,494 10,924 10,650 11,921 10,804 9,457 10,905 11,514 11,714 12,668 10,171 9,873 133,095 17,139 15,563 14,755 16,298 15,311 13,483 15,569 15,525 15,840 16,901 13,742 13,376 183,502

*10/1/2024 - MHP enrollee NEMT removed completely from FFS NEMT

Total Cancellations Total Net Authorized Trips Net- Authorized Substance Abuse Trips Total Denials Unduplicated Riders

SERVICE LEVEL AS % OF TOTAL RESERVATIONS

Ambulatory Trips

Lodging Meals

Medivan Wheelchair

Commercial Air Mass Transit

TOTAL RESERVATIONS

Ambulatory Trips

Lodging Meals

Medivan Wheelchair

Commercial Air Mass Transit

Total Reservations

TOTAL CANCELLATIONS

Ambulatory Trips Lodging Meals Medivan Wheelchair Commercial Air Mass Transit Total Cancellations

TOTAL NET AUTHORIZED TRIPS

(Reservations minus Cancellations) Ambulatory Trips Lodging Meals Medivan Trips Wheelchair Trips Commercial Air Trips Mass Transit Total Net Authorized Trips

TOTAL MILES (All Reservations) Ambulatory Miles Lodging Miles Meals Miles Medivan Miles Wheelchair Miles Commercial Air Miles Mass Transit Total Miles (All Reservations)

AVERAGE MILES PER RESERVATION

Ambulatory Trip lLdging Trip Meals Trip Medivan Trip Wheelchair Trip Commercial Trip Mass Transit Trip Average Mileage per Reservation

CALL CENTER VOLUME

Reservation Calls Ride Status Calls Total Calls Received

Level of Service Statistics: Macomb, Oakland & Wayne Counties

Jan-25 Feb-25 Mar-25 Apr-25 May-25 Jun-25 Jul-25 Aug-25 Sep-25 Oct-25 Nov-25 Dec-25 CY-2025 55,224 51,445 55,460 56,643 54,439 53,080 55,596 54,899 56,710 61,358 53,861 59,051 667,766 19,776 17,898 17,621 18,076 16,655 16,098 16,693 16,435 17,767 18,567 18,411 22,434 198,664 35,448 33,547 37,839 38,567 37,784 36,982 38,903 38,462 38,943 42,791 51,665 36,617 467,548 6,532 6,110 7,066 6,824 6,820 6,699 7,119 7,092 7,314 8,117 6,646 7,323 83,662 349 308 418 598 380 364 363 312 330 333 279 548 4,582

3,964 4,002 4,233 4,190 4,166 4,144 4,186 4,117 4,215 4,466 4,105 4,057 4,154

83.04% 84.67% 84.57% 84.57% 84.08% 84.45% 84.34% 84.96% 85.67% 86.06% 85.47% 84.46% 84.71% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.03% 0.01% 0.02% 0.02% 0.01% 0.02% 0.02% 0.00% 0.06% 0.08% 0.07% 0.07% 0.08% 0.08% 0.04% 0.06% 0.07% 0.07% 0.06% 0.06% 1.97% 1.98% 1.92% 1.75% 1.99% 2.06% 2.04% 1.93% 1.80% 1.88% 2.17% 2.25% 1.98% 8.11% 7.60% 8.29% 8.37% 8.47% 8.36% 8.69% 8.18% 7.76% 7.36% 7.69% 8.68% 8.13% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 0.00% 6.87% 5.64% 5.11% 5.18% 5.37% 5.02% 4.83% 4.87% 4.68% 4.60% 4.58% 4.53% 5.10%

45,859 43,561 46,905 47,904 45,773 44,827 46,887 46,640 48,586 52,802 46,035 49,875 565,654 6 10 13 31 13 10 14 7 13 13 5 11 146 0 33 44 42 37 45 45 22 34 46 39 38 425

1,090 1,020 1,063 992 1,085 1,094 1,134 1,062 1,023 1,155 1,170 1,327 13,215 4,476 3,909 4,599 4,740 4,609 4,437 4,830 4,491 4,398 4,519 4,143 5,126 54,277

0 8 0 0 0 2 0 2 0 0 0 0 12 3,793 2,904 2,836 2,934 2,922 2,665 2,686 2,675 2,656 2,823 2,469 2,674 34,037

55,224 51,445 55,460 56,643 54,439 53,080 55,596 54,899 56,710 61,358 53,861 59,051 667,766

16,687 15,570 15,344 16,379 14,723 14,181 14,552 14,759 16,028 16,692 16,215 19,568 174,670 1 1 1 1 0 0 1 0 0 1 0 0 6 2 6 3 2 2 4 2 1 4 3 1 1 27

329 291 363 222 249 244 236 175 198 275 440 536 3,360 1,679 1,384 1,508 1,427 1,173 1,270 1,528 1,213 1,213 1,271 1,278 1,879 15,610

0 6 0 0 0 2 0 0 0 0 0 0 8 1,078 640 402 45 508 397 374 287 324 325 477 450 4,983

19,776 17,898 17,621 18,076 16,655 16,098 16,693 16,435 17,767 18,567 18,411 22,434 198,664

29,172 27,991 31,561 31,525 31,050 30,646 32,335 31,881 32,558 36,110 46,035 30,307 391,171 5 9 12 30 13 10 13 7 13 12 5 11 140 0 27 41 40 35 41 43 21 30 43 38 37 394

761 729 700 770 836 850 898 887 825 880 730 791 9,657 2,797 2,525 3,091 3,313 3,436 3,167 3,302 3,278 3,185 3,248 2,865 3,247 37,454

0 2 0 0 0 0 0 0 0 0 0 0 2 2,715 2,264 2,434 2,889 2,414 2,268 2,312 2,388 2,332 2,498 1,992 2,224 28,730

35,450 33,547 37,839 38,567 37,784 36,982 38,903 38,462 38,943 42,791 51,665 36,617 467,548

422,910 401,771 439,998 446,602 423,546 420,914 444,708 439,344 457,229 501,655 429,247 457,174 5,285,098 178 419 520 1,616 649 375 580 496 1,475 1,025 495 579 6,932

1,635 1,396 3,126 2,203 1,386 5,137 1,849 849 2,042 2,077 1,608 2,311 23,577 6,754 5,833 6,228 6,258 7,696 7,768 7,489 6,830 6,336 7,310 7,371 8,482 78,019

31,849 29,170 35,475 40,077 36,802 34,287 37,287 36,877 37,043 36,124 30,372 38,922 387,242 0 156 0 0 0 43 0 10 0 0 0 0 209

21,645 16,356 15,469 15,319 14,512 13,579 13,450 13,636 13,895 15,296 14,769 17,140 171,171 484,971 455,101 500,816 512,075 484,591 482,103 505,363 498,042 518,020 563,487 483,862 524,608 5,952,248

14.50 14.35 13.94 14.17 13.64 13.73 13.75 13.78 14.04 13.89 9.32 15.08 13.51

35.60 46.56 43.33 53.87 0.00 37.50 44.62 70.86 113.46 0.00 99.00 52.64 49.51

0.00 51.70 76.24 55.08 39.60 125.29 43.00 40.43 68.07 48.30 42.32 0.00 59.84

8.88 8.00 8.90 8.13 9.21 9.14 8.34 7.70 7.68 8.31 10.10 10.72 8.08

11.39 11.55 11.48 12.10 10.71 10.83 11.29 11.25 11.63 11.12 10.60 11.99 10.34

0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 104.50

7.97 7.22 6.36 5.30 6.01 5.99 5.82 5.71 5.96 6.12 7.41 7.71 5.96

13.68 13.57 13.24 13.28 12.83 13.04 12.99 12.95 13.30 13.17 9.37 14.33 12.73

5,161 4,637 4,740 5,076 4,851 4,721 5,064 4,547 4,906 5,005 4,159 4,438 57,305 12,683 12,279 12,790 13,494 12,475 12,614 13,381 12,639 13,329 14,262 11,925 13,136 155,007 17,844 16,916 17,530 18,570 17,326 17,335 18,445 17,186 18,235 19,267 16,084 17,574 212,312

Total Cancellations Total Net Authorized Trips Net- Authorized Substance Abuse Trips Total Denials Unduplicated Riders

SERVICE LEVEL AS % OF TOTAL RESERVATIONS

Ambulatory Trips

Lodging Meals

Medivan Wheelchair

Commercial Air Mass Transit

TOTAL RESERVATIONS

Ambulatory Trips

Lodging Meals

Medivan Wheelchair

Commercial Air Mass Transit

Total Reservations

TOTAL CANCELLATIONS

Ambulatory Trips Lodging Meals Medivan Wheelchair Commercial Air Mass Transit Total Cancellations

TOTAL NET AUTHORIZED TRIPS

(Reservations minus Cancellations) Ambulatory Trips Lodging Meals Medivan Trips Wheelchair Trips Commercial Air Trips Mass Transit Total Net Authorized Trips

TOTAL MILES (All Reservations) Ambulatory Miles Lodging Miles Meals Miles Medivan Miles Wheelchair Miles Commercial Air Miles Mass Transit Total Miles (All Reservations)

AVERAGE MILES PER RESERVATION

Ambulatory Trip lLdging Trip Meals Trip Medivan Trip Wheelchair Trip Commercial Trip Mass Transit Trip Average Mileage per Reservation

CALL CENTER VOLUME

Reservation Calls Ride Status Calls Total Calls Received

Level of Service Statistics: Macomb, Oakland & Wayne Counties

*Jan-26 Feb-26 Mar-26 Apr-26 May-26 Jun-26 YTD 2026 40,167 25,045 24,296 23,154 22,352 23,611 158,625 22,174 9,432 7,869 6,680 6,540 6,853 59,548 17,993 15,613 16,427 16,474 15,812 16,758 99,077 3,025 2,042 1,961 1,861 1,795 1,814 12,498 2,130 541 385 291 335 306 3,988 2,130 1,764 1,795 1,820 1,773 1,860 1,857

81.28% 84.02% 87.07% 86.91% 86.73% 86.85% 85.02% 0.04% 0.17% 0.13% 0.07% 0.10% 0.16% 0.10% 0.11% 0.23% 0.20% 0.19% 0.16% 0.17% 0.17% 2.57% 2.18% 1.87% 1.74% 1.89% 2.04% 2.11% 9.87% 9.67% 8.73% 9.32% 9.13% 8.68% 9.30% 0.00% 0.00% 0.00% 0.01% 0.01% 0.01% 0.00% 6.14% 3.74% 2.00% 1.76% 1.99% 2.10% 3.30%

32,646 21,043 21,154 20,122 19,386 20,505 134,856 17 42 31 17 22 37 166 43 57 48 44 35 41 268

1,031 546 455 404 423 481 3,340 3,964 2,421 2,122 2,157 2,040 2,049 14,753

0 0 0 2 2 2 6 2,466 936 486 408 444 496 5,236

40,167 25,045 24,296 23,154 22,352 23,611 158,625

17,821 7,889 6,940 5,931 5,803 6,110 50,494 1 1 0 1 1 2 6 0 3 3 1 0 1 8

596 192 142 89 68 132 1,219 2,144 837 642 614 613 510 5,360

0 0 0 2 1 0 3 1,612 510 142 42 54 98 2,458

22,174 9,432 7,869 6,680 6,540 6,853 59,548

14,825 13,154 14,214 14,191 13,583 14,395 84,362 16 41 31 16 21 35 160 43 54 45 43 35 40 260

435 354 313 315 355 349 2,121 1,820 1,584 1,480 1,543 1,427 1,539 9,393

0 0 0 0 1 2 3 854 426 344 366 390 398 2,778

17,993 15,613 16,427 16,474 15,812 16,758 99,077

303,003 214,532 222,628 208,836 205,130 212,511 1,366,640 815 2,984 1,469 3,374 7,918 4,670 21,230

1,744 3,104 2,111 1,916 1,599 3,171 13,645 7,064 4,381 3,462 2,281 2,367 2,971 22,526

30,451 20,243 16,167 16,902 16,232 16,811 116,806 0 0 0 2,349 4,618 342 7,309

14,275 5,166 3,027 2,652 2,652 2,748 30,520 357,352 250,410 248,864 238,310 240,516 243,224 1,578,676

20.44 16.31 15.66 14.72 15.10 14.76 16.20

50.94 72.78 47.39 210.88 377.05 133.43 132.69

40.56 57.48 46.91 44.56 45.69 79.28 52.48

16.24 12.38 11.06 7.24 6.67 8.51 10.62

16.73 12.78 10.92 10.95 11.37 10.92 12.44

0.00 0.00 0.00 0.00 4,618.00 171.00 2436.33

16.72 12.13 8.80 7.25 6.80 6.90 10.99

19.86 16.04 15.15 14.47 15.21 14.51 15.93

3,401 2,223 2,430 2,311 2,010 2,347 14,722 8,051 6,307 7,077 6,529 6,143 6,759 40,866

11,452 8,530 9,507 8,840 8,153 9,106 55,588

*Implementation of MICH program (HIDE SNP) w/statewide coverage.