AI Assistant_26-27.pdf
PDF 118 KB Posted
- Attached to
- Ai Recruiter
- Solicitation number
- 2138526
- Issued by
- Nassau County, New York
About this file
This Scope of Work document outlines a procurement by the State University of New York at Old Westbury for an AI-powered platform to enhance student recruitment, engagement, and success. The requested solution must deliver AI recruitment automation capabilities functioning as an autonomous digital recruiter managing individualized inbound and outbound engagement across text, phone, email, and web chat channels. The platform must operate 24/7 in at least 20 languages, be specifically designed for higher education recruitment and trained on SUNY Old Westbury's application processes, curriculum, and value propositions, and adapt messaging dynamically based on student interactions rather than rigid scripts. Additional required components include transcript request automation with AI-enabled processing and delivery, optional post-enrollment student success engagement with personalized check-ins and resource connections, operational support for student tasks such as form submissions and appointment scheduling, and comprehensive analytics and reporting on engagement and campaign effectiveness. The solution must integrate with the institution's CRM and other admissions systems, process leads from both SUNY Old Westbury and the vendor's proprietary network, and provide real-time analytics with ROI reporting and virtual front desk capabilities.
Qualified vendors must demonstrate prior experience implementing AI communication or recruitment platforms at higher education institutions and possess the ability to customize AI learning models to institutional goals. Vendors should also maintain a network of high school students to facilitate meaningful connections for SUNY Old Westbury with prospective students interested in the institution. The scope of work does not specify response dates, due dates, site visits, bidders conferences, award dates, contract term, pricing terms, set-asides, incumbents, funding amounts, or other financial requirements within the provided document.
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Other files
| File | Type | Posted |
|---|---|---|
| Exhibit A-1 (2).docx | DOCX document | |
| Exhibit B - General Contract Terms and Conditions (w.o Instructions) 12.10.25.docx | DOCX document | |
| Exhibit A June 21 2023 (1).doc | DOC document |
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Scope of Work
The State University of New York at Old Westbury is seeking proposals from qualified vendors to provide an AI-powered platform that enhances student recruitment, engagement, and success. The platform should offer automated, multilingual, and adaptive interaction capabilities to support prospective and current students 24/7 across multiple communication channels.
The ideal solution will extend beyond recruitment, offering a seamless continuum of support throughout the student lifecycle.
1. AI Recruitment Automation
● Act as an autonomous digital recruiter capable of managing individualized inbound and outbound engagement with applicants & prospective applicants across text, phone, email, and web chat.
● Be specifically designed for higher education recruitment and trained on SUNY Old Westbury’s specific application processes, curriculum, extracurriculars, and value propositions.
● Adapt messaging content and mode of contact dynamically based on student interactions and behavior (not based on rigid scripts).
● Operate 24/7 in at least 20 languages (including English) to ensure accessibility and responsiveness.
● Provide support for both leads supplied by SUNY Old Westbury and those generated through the vendor’s proprietary network.
● Real-time analytics and ROI reporting
● Virtual front desk capabilities
● CRM and other admissions systems integrations
2. Transcript Request Automation
● Integration with transcript request systems
● AI-enabled processing and delivery
3. (Optional) Student Success Engagement
● Post-enrollment AI engagement with students through check-ins, nudges, and personalized resource connection
● Targeted alerts and reminders for specific student cohorts (e.g., housing forms, advising appointments)
● Outreach that enhances student belonging and involvement on campus
● Operational and Administrative Support - Executes student tasks like form submissions or appointment scheduling across departments.
● Analytics and Reporting - Includes actionable insights on engagement, campaign effectiveness, and student service responsiveness.
Vendor Qualifications
● Experience with higher education institutions implementing AI communication or recruitment platforms.
● Ability to customize AI learning models to institutional goals.
● Network of high school students where SUNY Old Westbury can make meaningful connections and engage with students who are interested in the institution
File details come from the government source that posted it. Updated .