QASP_-_AG-3434-S-15-0005.pdf

QUALITY ASSURANCE SURVEILLANCE PLAN

Contract Title: Road Maintenance – Shawnee National Forest Contract Number:

Contractor’s Name:

(hereafter referred to as the contractor)

1. PURPOSE

This Quality Assurance Surveillance Plan (QASP) is a Government developed document used to ensure that systematic quality assurance methods are used in the administration of the Performance-based Acquisition (PBA) standards included in this Performance Work Statement (PWS). The intent is to ensure that the Contractor performs in accordance with the performance standards/acceptable quality levels contained in the PWS; that the Government receives the quality of services called for in the contract; and, that the Government only pays for the acceptable level of services received.

This QASP explains the following:

• What will be monitored.

• How monitoring will take place.

• Who will conduct the monitoring.

• How monitoring efforts and results will be documented.

This QASP does not detail how the contractor accomplishes the work. Rather, the QASP is created with the premise that the contractor is responsible for management and quality control actions to meet the terms of the contract. It is the Government’s responsibility to be objective, fair, and consistent in evaluating performance. In addition, the QASP should recognize that unforeseen and uncontrollable situations may occur. This QASP is a “living document” and the Government may review and revise it on a regular basis. However, the Government shall coordinate changes with the contractor. Updates shall ensure that the QASP remains a valid, useful, and enforceable document. Copies of the original QASP and revisions shall be provided to the contractor and Government officials implementing surveillance activities.

2. GOVERNMENT ROLES AND RESPONSIBILITIES

The following personnel shall oversee and coordinate surveillance activities:

a. Contracting Officer (CO) - The CO shall ensure performance of all necessary actions for effective contracting, ensure compliance with the contract terms, and shall safeguard the interests of the United States in the contractual relationship. The CO shall also assure that the contractor receives impartial, fair, and equitable treatment under this contract. The CO is ultimately responsible for the final determination of the adequacy of the contractor’s performance.

Assigned CO: Mark Corse Organization or Agency: USDA/FS – Ohio River Basin Shared Procurement Zone Telephone: 812-277-6863 Email: mcorse@fs.fed.us

b. Contract Specialist (CS) - The CS acts as an acquisition consultant and serves as liaison between the Contract Officer, the requesting program office, and the contractor.

Assigned CS: Brittany Rohrer Organization or Agency: USDA/FS – Mark Twain National Forest Telephone: 573-341-7470 Email: brohrer@fs.fed.us

c. Contracting Officer’s Representative (COR) - The COR is responsible for technical administration of the contract and shall assure proper Government surveillance of the contractor’s performance. The COR shall keep a quality assurance file including documentation of the Contractor’s performance. At the conclusion of the contract or when requested by the CO, the COR shall provide documentation to the CO. The COR is not empowered to make any contractual commitments or to authorize any contractual changes on the Government’s behalf.

The contractor shall refer any changes that may affect contract price, terms, or conditions to the CO for action.

Assigned COR: Cindy Morris Telephone: 618-253-7114 Email: cmorris02@fs.fed.us

3. CONTRACTOR REPRESENTATIVES

The following employee of the contractor serves as the contractor’s Program Manager for this contract.

a. Program Manager - <upon award, enter name> Telephone: <enter number> Email: <enter address>

4. PERFORMANCE STANDARDS

Performance standards define desired services. The Government performs surveillance to determine if the contractor exceeds, meets or does not meet these standards.

The Performance Requirements Summary Matrix, included on the last page of the QASP, includes performance standards and explains how the Government shall use these standards to determine contractor performance and compare contractor performance to the Acceptable Quality Level (AQL).

mailto:mcorse@fs.fed.us mailto:brohrer@fs.fed.us mailto:cmorris02@fs.fed.us

5. METHODS OF QUALITY ASSURANCE SURVEILLANCE

The goal of the QASP is to ensure that contractor performance is effectively monitored and documented. The COR’s contribution is their professional, non-adversarial relationships with the CO, PM and the contractor, which enables positive, open and timely communications. The foundation of this relationship is built upon objective, fair, and consistent COR evaluations of contractor performance against contract requirements. The COR uses the methods contained in this QASP to ensure the contractor is in compliance with contract requirements. Additionally, this QASP is based on the premise that the contractor, not the government, is responsible for management and QC/QA actions to successfully meet the terms of the contract.

The surveillance methods listed below shall be used in the administration of this QASP. The specific surveillance method for each performance standard and acceptable quality level is listed in the “Monitoring Method” column of the PRS.

COR Review – The COR will be responsible for monitoring the Contractor’s performance in meeting specific performance standards/acceptable quality levels. These COR Reviews will consist of periodic inspection or random sampling.

Customer Feedback – Customer feedback may be obtained from customer complaints received by the Forest Service. Customer complaints, to be considered valid, must set forth clearly and in writing the detailed nature of the complaint, and must be signed and forwarded to the COR, who shall assess the validity of the complaint and retain it in a documentation file.

The results of all monitoring activity shall be documented and the COR shall submit copies of the documentation to the Contracting Officer on a quarterly basis, at the conclusion of contract performance, and whenever contractor performance fails to meet acceptable quality levels.

PERFORMANCE REQUIREMENTS SUMMARY

Performance Objective

Quality Standard Acceptable Quality Level

(AQL)

Surveillance Method

Incentive/Disincentive

All Maintenance Activities

See Specifications and Additional Specifications

Contractor’s records, data and reports.

Periodic/Random verification by

COR

Re-work at contractor expense.