Attachment 06 - Downtime Plans for DocDel Systems.xls
XLS spreadsheet 35 KB Posted
- Attached to
- Collection Management Services (Library)
- Solicitation number
- AG-32SB-S-17-0042
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Attachment 6
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Other files
| File | Type | Posted |
|---|---|---|
| Vendor_Inquiries_and_the_Government_Responses.docx | DOCX document | |
| AG-32SB-S-17-0042.pdf | ||
| Attachment 08 - Estimated Volumes of Work_CollMaintServ_Jan2017.docx | DOCX document | |
| Attachment 01- SOW_Collection_Services_Contract_20170203.docx | DOCX document | |
| Continuation of SF1449.doc | DOC document | |
| Attachment 02 - Wage Determination 2015-4282.txt | TXT text file | |
| Attachment 04 - Data Entry Guide.docx | DOCX document | |
| Attachment 05 - Stat Reports.xls | XLS spreadsheet | |
| Attachment 07 - Copy Retention Policy.docx | DOCX document | |
| Attachment 03 - Org of the Collection.docx | DOCX document |
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Downtime Plan
| Attachment 6: Downtime Plan for Systems Affecting Document Delivery | Updated 3/2011 | |||
| System Unavailable | Service Affected | Workaround | Recovery Actions Needed | Preparation Needed |
| Registration: staff won't receive e-mail notice of new registrations or be able to respond to patrons by e-mail. Patrons will still be able to register. | Run reports to identify new registrations in Relais and process records based on report. Notify patron of ID by phone. | None | Create reports | |
| Call Slip: registration staff won't be automatically informed of new onsite registrations | Notify Service Desk to call if someone registers onsite. | None | Alert Service Desk staff and patrons | |
| Notify: delay, need by date and other patron notification messages can't be sent through Relais | Use fax or phone to communicate with patrons. Add note to Relais to record action taken. | None | Prepare hard copy of canned replies for faxing. | |
| Delivery: No articles or replies can be sent by e-mail or post to web. | Use fax or mail delivery. Change delivery/message method at scanner or before adding a return code. Otherwise requests will have to be rerouted through Failed Delivery or Delivery Re-send | None | None | |
| Patron Update | Registration: patron registration can continue normally but new patrons can't be transferred to Voyager. New onsite patrons can't place call slip requests and new offsite patrons can't use request links in Agricola. | Staff manually enter new patrons in Voyager | None | None |
| Voyager (Clients) | Registration: patron registration can continue normally but new patrons can't be added to Voyager. | Patron update program will add all new records when Voyager service is restored. | None | Adjust date parameters in patron update program to cover downtime |
| Call Slip: onsite patrons can't place call slip requests or identify call numbers | Use paper forms and lift or web form and e-mail to send requests. Patrons use Agricola on through DigiTop to find call numbers | None | Ensure supply of paper forms or create web form and identify e-mail box for receipt. Inform patrons | |
| Document Delivery Requests: offsite patrons can't use Agricola links to place requests | Patrons can use Relais login and blank forms | None | Inform patrons | |
| Call number searching: Agricola catalog unavailable | Search OCLC, DigiTop, card catalog and Dictionary catalog. All searching would be manual. Effectiveness of call number searching will be reduced and turnaround time will be increased. | None | None | |
| Loan Processing: Voyager circulation unavailable | Continue to process document delivery loans through Relais only. Onsite patrons will have to place request in Relais | Use report to identify loans which need to be manually entered in Voyager when access to Voyager is restored. | Create reports | |
| Loan Check-In: Voyager circulation unavailable | Process returned document delivery loans in Relais only and then reshelve. Returned onsite loans and materials collected from the Reading Room will have to be held until Voyager is restored and they can be discharged. | Use report to identify document delivery loans which need to be manually updated in Voyager when access to Voyager is restored. Discharge and shelve backlog of onsite loans and reading room material. | Create reports | |
| Voyager (Web) | Registration: patrons cannot access registration forms through Agricola | Provide link to Relais registration form login | None | Create link |
| Call Slip: onsite patrons can't place call slip requests or identify call numbers | Use paper forms and lift or web form and e-mail to send requests. Patrons use Agricola through DigiTop to find call numbers | None | Ensure supply of paper forms or create web form and identify e-mail box for receipt. Inform patrons | |
| Document Delivery Requests: offsite patrons can't use Agricola links to place requests | Patrons can use Relais login and blank forms | None | None | |
| Call number searching: Agricola catalog unavailable | Search OCLC, DigiTop, card catalog and Dictionary catalog. All searching would be manual. Effectiveness of call number searching will be reduced and turnaround time will be increased. | None | None | |
| Relais | Registration: patron info can't be entered in Relais | New patrons register after system is restored. Eligibility assessed manually during downtime | None | Inform patrons |
| Document Delivery Requests: offsite patrons can't place requests | Put up web forms that send requests as e-mails. Validation of eligibility, copyright, maxcost etc reverts to manual review | None | Create web forms. Identify e-mail box for receipt. Inform patrons | |
| Printing Requests: system can't print pick slips, articles and replies for mail delivery, or PNS and Loan cover sheets | Divert print applications to another server | Return print applications to the original server | ||
| Registration: patron info can't be entered in Relais | New patrons register after system is restored. Eligibility assessed manually during downtime | None | Inform patrons | |
| Document Delivery Requests: offsite patrons can't place requests | Put up web forms that send requests as e-mails. Validation of eligibility, copyright, maxcost etc reverts to manual review | None | Create web forms. Identify e-mail box for receipt. Inform patrons | |
| Staff processing: no existing document delivery requests can be processed, filled or replied to | Go back to manual processing. | Complete all requests (including borrowing) manually or enter into Relais when system is restored | None | |
| Call Slip: Onsite patrons can't register | Enter patron records directly in Voyager | None | None |
&L&Z&F&R&P
System Summary
| Email (MS Outlook on Starburst and Moonlight) | Patron Update Relais to Voyager | Voyager | Relais Enterprise | ||
| Pergamum (patron, bib data) | Brooks (Web Voyage) | Blackfish | |||
| Registration | X | X | X | X | X |
| Login - Agricola | X | X | |||
| Request - Agricola | X | X | X | X | |
| Login - Relais | X | ||||
| Request - blank form | X | ||||
| Staff Processing | X | X | X | ||
| Printing | X | ||||
| Notify Patron | X | X | |||
| Delivery | X | X | |||
| Call Slip | X | X | X | X | X |
File details come from the government source that posted it. Updated .