ADSPO16-157096-Change_Order_7_Amendment_2_ADSPO16-157096_1.pdf
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- Attached to
- Master Agreement AZ|ADSPO16-157096
- Contract number
- ADSPO16-157096
- Issued by
- Arizona
About this file
This document is a Contract Amendment issued by the Arizona Department of Administration's State Procurement Office for Contract ADSPO16-157096, which is a Nationwide contract for Deferred Compensation and Defined Contribution Plans. The amendment is specifically Change Order 7, Amendment 1, and pertains to performance measures for an Interactive Toll-Free Telephone System service.
The amendment modifies Performance Measure item 9(c) by reducing the performance standard for calls answered within 20 seconds of first ring from 85% to 75%, while maintaining the same liquidated damage structure of $2,500 per month for performance falling more than 4% below the specified threshold. The change will be executed electronically through ProcureAZ, with all other contract requirements, specifications, terms, and conditions remaining unchanged. The document is available online at Procure.AZ.gov and represents a formal modification to the existing statewide contract's service level expectations.
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Text version
Contract Amendment Arizona Department of
Administration State Procurement Office
100 N. 15th Avenue, Suite 201 Phoenix, AZ 85007
Contract: ADSPO16-157096 Nationwide
Change Order 7, Amendment 1
ALL OTHER REQUIREMENTS, SPECIFICATIONS, TERMS AND CONDITIONS REMAIN UNCHANGED
ACKNOWLEDGEMENT AND AUTHORIZATION
This change order shall be fully executed upon the approval electronically in ProcureAZ by an authorized representative of the Contractor and applied to the contract in ProcureAZ by the Procurement Officer or delegate.
Available online at Procure.AZ.gov Page | 1
Deferred Compensation and Defined Contribution Plans
Scope of Work Exhibit K Performance Measures and Liquated Damages, Interactive Toll-Free Telephone System services, Performance Measure item 9 (c) are changed and reflect the following:
From:
Calls answered within 20 seconds of first ring. 85% Liquidated Damage: $2500 Per Month Greater Than 4% Calls Answered Within 20 Seconds of First Ring.
To:
Calls answered within 20 seconds of first ring. 75% Liquidated Damage: $2500 Per Month Greater Than 4% Calls Answered Within 20 Seconds of First Ring.
https://procure.az.gov/
File details come from the government source that posted it. Updated .