Attachment_1_-_FCDAS_Performance_Work_Statement _revised_per_Amendment_A001.pdf

AB-133E-16-RP-0058: Attachment 1 – Performance Work Statement

C. FCDAS OPERATIONS AND MAINTENANCE PERFORMANCE WORK STATEMENT

This Performance Work Statement (PWS) describes the work to be performed and other services and materials to be supplied by the Contractor providing operations and maintenance (O&M) services to the National Oceanic and Atmospheric Administration’s (NOAA) National Environmental Satellite, Data, and Information Services (NESDIS) Command and Data Acquisition Station, Fairbanks, AK (FCDAS) (also known herein as the “Station”). The Government maintains FCDAS for the primary purpose of acquiring meteorological and environmental satellite mission data from polar-orbiting satellites managed and/or operated by NOAA, an agency of the U.S. Department of Commerce (DOC).

The characteristics of high northern latitude and semi-remote location all combine to set FCDAS aside as the premier data acquisition site for polar-orbiting satellite missions.

This is a performance-based service contract, wherein the success of the O&M Contractor depends on satisfaction of the technical requirements as well as responsiveness to continually evolving operational requirements and changes in technology. All efforts under this contract go toward furthering NOAA’s strategic objectives1 and are carried out within the context of the NOAA Business Operations Manual.2

The U. S. Government (Government) encourages creative, cost-effective innovations to maintain FCDAS’ high level of performance, availability, adaptability, and affordability. The Government places particular emphasis on maintaining an optimal balance of necessary skills and their utilization by the workforce. Efficiency gains in local processes through streamlining, automation, or standardization are also essential. Furthermore, performance-based services demand a high level of effective communication and collaboration between the Government and Contractor. Key characteristics of this partnership are joint quality management and proactive cost control.

C.1 OVERVIEW

Historically, FCDAS has been a Government-Owned, Contractor-Operated facility. As such, the Contractor shall provide personnel with appropriate skills to install, operate, and repair highly specialized satellite ground station equipment. Contractor personnel also carry out essential services to ensure the site’s buildings, vehicles, roads, and infrastructure are maintained in good condition in support of the satellite operations requirement.

Administrative and other support duties include management; supervision; IT administration and security; shipping and receiving; property management; document development and management; environmental, safety, and health management;

configuration management; preparation of acquisition-related documents; performance and

1 http://www.ppi.noaa.gov/wp-content/uploads/NOAA_NGSP.pdf 2 http://www.ppi.noaa.gov/bom/ http://www.ppi.noaa.gov/wp-content/uploads/NOAA_NGSP.pdf http://www.ppi.noaa.gov/bom/ administrative reporting; planning assistance for future missions and site upgrades.

Security guard, facility maintenance, and housekeeping services are also required.

FCDAS is a National Critical Asset and, therefore, must remain in operation 24x7x365, including periods of inclement weather and emergencies such as natural and man-made disasters. Mission-essential functions must be maintained at all times, provided no serious hazards to personnel exist. The Contractor is a key partner with the Government in disaster response and recovery plan development, exercise, and execution.

C.1.1 LOCATION

The Station is located at 64°58.6'N 147°31.3'W, 12 miles northeast of the city of Fairbanks, Alaska, in a radio-quiet valley on approximately 8,500 acres of federally-owned land withdrawn from public use under Public Land Order (PLO) 3708 dated July 2, 1965, as modified by PLO 6709 dated February 15, 1987. PLO 7710 went into effect on June 24, 2008, and extends the withdrawal for an additional 20 years. The facility is accessible via the Steese Highway, a combination of four-lane divided highway and two-lane undivided highway. Highways to the facility are paved and maintained by the State of Alaska Department of Transportation.

C.1.2 SATELLITE OPERATIONS

FCDAS is NOAA’s primary command and data acquisition facility for its polar-orbiting operational environmental satellites. The station also collaborates with other Government and international partners to provide routine and contingency support for non-NOAA polar-orbiting spacecraft. Each day, the Station averages approximately 135 satellite contacts, including those conducted through remotely-operated systems located in Barrow, Alaska.

As of 2015, the site’s mission portfolio included:

● Polar Operational Environmental Satellites (POES)

● Suomi-NPOESS Preparatory Project (S-NPP)

● Defense Meteorological Satellite Program (DMSP)

● METOP-1 and -2

● Windsat/Coriolis

● Ocean Surface Topography Mission (OSTM)/JASON-23

● AQUA

● AURA

● LANDSAT-8

● Constellation Observing System for Meteorology, Ionosphere, and Climate

(COSMIC)

● Geostationary Operational Environmental Satellite – West (GOES-W)

● Deep Space Climate Observatory (DSCOVR)

3 JASON-3 is planned for a 2016 launch.

JPSS-1 will be included in FCDAS operations after launch in 2017. Candidate missions for future support include KOMPSAT-5, GCOM-C, COSMIC-2, and JASON-CS.

Operational antenna systems include three 13-meter Datron antennas; two five-meter Datron antennas; one RSI-Vertex 21-meter antenna; one five-meter CPI-Malibu antenna;

one Blau-Knox 26-meter antenna; one four-meter Datron Ka-band antenna; one three-meter SeaSpace antenna; one 2.4-meter Orbital Systems antenna; and two Search-and- Rescue Satellite (SARSAT) LEO-LUTS terminals. Most antenna systems and associated ground equipment are controlled using Epoch IPS software by Kratos-Integral Systems.

C.1.3 FACILITIES AND INFRASTRUCTURE

Buildings at FCDAS range in age from five to over fifty years old. Operations and most administration personnel transitioned to the Fairbanks Satellite Operations Facility (FSOF) in 2011. Other occupied structures include the Facilities Building, which houses offices and workshops for electrical, plumbing, mechanical, and vehicle maintenance personnel; the Contingency Operations Area (COA), which contains the site’s calibration and repair laboratory as well as storage and overflow office space; the Guard House; and the Power House, where generators, switchgear, and uninterruptible power supply systems are located. The Gilmore Creek Geophysical Observatory (GCGO) houses third-party experiments and is also used for warm storage. Large items are stored in one of two warehouses, and a water storage building for the fire suppression system of adjacent buildings. The former operations center, known as the Alaska Building, is planned for demolition in the next several years.

Heating, cooling, and water treatment systems are largely automated, but to varying degrees in accordance with the particular age of the buildings. Most heat is provided by oil-fired boilers with circulating hot water loops. COA and GCGO heat is electric baseboard.

FSOF incorporates a sophisticated building automation system. Zone valves and area thermostats are used elsewhere. Most cooling systems are electric direct expansion type.

Golden Valley Electric Association (GVEA) cooperative provides commercial electricity service to FCDAS. FCDAS electrical distribution includes medium voltage (4,160 Volts) underground cables, pad-mounted equipment throughout the site; and low voltage (600 Volts and below) wiring and equipment in buildings. Two uninterruptable power supply (UPS) systems protect critical systems in the event of brief commercial power outages.

Three diesel engine-generators and new switchgear, installed in late 2013, are programmed to take over power generation for longer outages. FCDAS normally stores enough fuel to run for four to six weeks without commercial power.

Roads run throughout the 8,500-acre site, and most are unpaved. Approximately six lane-miles of paved roads are used for access to buildings and antennas within the central campus. These roads and building parking lots must be kept clear of debris, potholes, and other hazards. The Contractor may be called upon to make minor repairs. Snow removal and ice mitigation are essential to safe vehicular and pedestrian access. An unpaved road to the west collimation tower traverses approximately three miles of steep terrain. This road must be accessible year-round due to the occasional need to maintain communications equipment and scientific instruments at that location. Other roads outside the central campus provide seasonal access to more remote parts of the station. Grading, brush cutting, and culvert clearing are routine summer activities for road maintenance.

C.1.4 SUPPORT ACTIVITIES

Essential functions for “total operation and maintenance” also include management and employee supervision; IT administration and security; shipping and receiving; property management; engineering, operations, and system documentation development;

environmental, safety, and health management; configuration management; preparation of acquisition-related documents; performance and administrative reporting; and planning assistance for future missions and site upgrades. Armed security guard, facility maintenance, housekeeping, and grounds keeping services are also required.

C.1.5 STATION CHALLENGES

Continuous Improvement: The Station has automated and upgraded all of its satellite tracking antennas, as well as the monitoring and control equipment. This modernization continues routinely through technical refresh of systems and increasing automation. The contractor plays an essential role in planning and executing site upgrades. These upgrades will occasionally require support from the Contractor to perform system integration, testing, and training. The Contractor shall prioritize and schedule these tasks without compromising FCDAS’ core mission responsibilities.

Facilities and infrastructure improvements are also on-going. Major activities are coordinated and funded through the NESDIS Facilities Management Branch in Silver Spring, MD. Projects are designed and executed through an agreement with the U. S. Army Corps of Engineers, Alaska District. As subject matter experts, the FCDAS O&M staff are frequently called upon to provide information to assist in developing design requirements and determining suitability of changes for the FCDAS mission and concept of operations.

Configuration Management: Configuration management (CM) and documentation of system configurations, interconnections, and procedures are crucial for maintenance, repair, and engineering. System upgrades and other changes shall be documented and approved formally in accordance with the Office of Satellite and Product Operations (OSPO) Configuration Management Plan. This plan describes the CM requirements for the developmental and operational phases of the NOAA/NESDIS satellite programs, including ground station and data processing systems. Additional agency- or program-specific CM requirements may arise for cooperative missions not operated by OSPO but otherwise supported by the Station.

IT Security: IT security requirements have increased significantly due to evolving threats.

Continuous monitoring, regular vulnerability scanning, and patching of all computer-based equipment are key tasks. NOAA’s Office of the Chief Information Officer (OCIO) often requires rapid responses to data calls related to IT security. On-going authorization and accreditation activities include developing and maintaining system documents such as system security and contingency plans; writing interconnection and service level agreements; and resolving issues in accordance with plans of action and milestones (POA&Ms) levied against the FCDAS networks.

Property Management: Property management requires detailed, cradle-to-grave tracking of non-capital and capital accountable property. This includes entering property description, acquisition cost, inventory control numbers, user, location, and property disposition into NOAA’s Sunflower Enterprise asset management system. Policies and procedures are promulgated by the NESDIS Personal Property Management Branch and implemented locally by the FCDAS Property Custodian (PC) and Property Accountability Official (PAO). Both PC and PAO are Government employees. The Contractor is responsible for property tagging, data entry, property disposal, and annual wall-to-wall inventories.

The contractor shall work with the PAO to resolve all discrepancies.

Acquisition Planning: There is a general lack of local vendors in the immediate vicinity capable of supplying electronic components and services of the type, quality, and quantity required by the station. The challenge is to anticipate long lead-times for spares, replacements, and repair services requiring performance from vendors located outside Alaska.

Purchase of supplies and services at FCDAS follow federal and Department of Commerce acquisition regulations as well as procedures specified by the Department of Commerce and the NOAA Acquisitions and Grants Office (AGO). The Contractor prepares documents in support of acquisitions as appropriate for the type and value of the items or services. A purchase may require a clear statement of need, market research, brand-name and sole-source justifications, a cost estimate, and an IT security checklist. A significant change in the acquisition process occurred in 2014 with the implementation of Supply Chain Risk Management procedures for IT purchases, which added additional documentation and approval requirements. In light of inherent procedural delays and the administrative burden of preparing purchase packages, the Contractor shall do careful planning well in advance and consolidate orders as much as possible, particularly for routine expendable supplies, spares, and regularly scheduled services.

Cooperative Support Services: NOAA has established FCDAS as a “proprietary research facility.” Tenants, typically universities or other government agencies, occasionally use this facility for hosting experiments. Costs of supporting these efforts are generally absorbed by the Station. The support provided typically consists of planning, space allocation, power usage, and minor technical assistance. Other non-NOAA customers may require ad hoc services, which are performed under reimbursable or similar agreements between NOAA and other agencies. Again, the Contractor shall prioritize and schedule these tasks without compromising FCDAS’ core mission responsibilities. The Contractor shall also track activities and expenses associated with these projects separately and report them to the

COR.

C.2 SCOPE OF WORK

The Contractor’s overarching mission is to ensure that the systems, subsystem, and assemblies on Station are operationally available for the maximum sustained period, and to execute established procedures in accordance with spacecraft support requirements. The Contractor shall staff the FCDAS with appropriate technical, administrative, management, security, and housekeeping personnel in order to maintain the ground station support services for the assigned, Government-managed and -operated satellite constellations and the respective mission operations and data processing centers.

C.2.1 MISSION SYSTEMS OPERATIONS AND MAINTENANCE (CLINS ENDING IN AA

AND AC)

The Contractor shall provide labor to configure, operate, test, calibrate, and perform preventive and corrective maintenance on all systems and equipment used to support satellite missions serviced at FCDAS.

C.2.1.1 Ground Systems Operation (CLINs ending in AC) The FSOF control room shall be staffed around the clock with a sufficient number of skilled personnel to operate and to maintain all FCDAS ground system equipment used in support of the assigned spacecraft for command, control, tracking, telemetry and science data reception, and transfer to appropriate data processing and distribution centers. Personnel shall be able to configure and to operate complex, automated satellite ground station equipment from a keyboard interface or front panel, and to troubleshoot this equipment when an anomalous condition exists. “Operate” includes:

● Executing standard automated and manual procedures in accordance with specific mission or spacecraft support profiles;

● Monitoring equipment status, tracking errors, uplink and downlink signal qualities, and data transfer connections;

● Maintaining voice communications, as required, with mission controllers;

and

● Taking immediate corrective action(s) in the event of an anomalous condition or procedural error.

C.2.1.1.1 Satellite Pass Scheduling (CLINs ending in AC) Each polar-orbiting spacecraft pass currently has a duration of 5-15 minutes. Successive passes of a given spacecraft are separated by approximately 1.3 hours. Due to spacecraft orbital dynamics and multiple spacecraft scheduling, there may be as little as 5-10 minutes between the time one pass ends with one spacecraft and another begins on another spacecraft. All station antenna assets, including Barrow, can and are often in use simultaneously.

Scheduling satellite contacts will be coordinated with the responsible agency and verified by FCDAS Contractor staff. Most routine scheduling of FCDAS assets is carried out by OSPO personnel at NSOF and completed approximately three weeks in advance. Antenna schedules are updated at least daily. NASA sends scheduling requests for AQUA and AURA directly to FCDAS. COSMIC is scheduled by the National Space Program (NSPO) in Taiwan.

Near-term schedule changes occur frequently, and FCDAS personnel shall de-conflict schedules and assign appropriate assets in accordance with the latest OSPO mission priority list. FCDAS personnel are solely responsible for scheduling ground station assets for data acquisition for DMSP real-time data in Fairbanks and POES AVHRR reception in Barrow for subsequent transfer to NWS Alaska Region.

Routine Barrow operations do not require intervention by operations personnel at Barrow aside from monitoring and scheduling. In the event minor intervention is required (e.g., computer reboot or power cycle), Fairbanks personnel are able to contact the Barrow observatory personnel by telephone and request they perform the required action. Major Barrow subsystem failures such as failed computers, antenna motors, or radio frequency (RF) components must be repaired by Fairbanks CDA Station personnel dispatched to Barrow. The Contractor shall perform regular preventive maintenance visits to Barrow. A minimum of two trips to Barrow per year for PMs are required due to the frequency of IT security patching and antenna checks.

C.2.1.1.2 GOES-W and DSCOVR Operations (CLINs ending in AC) FCDAS is the GOES-West backup ground station. In this role, the Station is required to assume primary command and control of the GOES-West spacecraft within 20 minutes in the event of an outage at the Wallops CDA Station (WCDAS) located at Wallops Island, VA.

The GOES ground system consists of a 21-meter transmit and receive antenna system, TT&C equipment, and data processing equipment that are used to process the GOES data to a usable format so it can be uplinked to the GOES transponder and re-broadcast to users within the spacecraft’s footprint. Calibration and tracking files must remain current, so that in the event of a need to fail over to FCDAS, FSOF technicians only need to bring up the transmit carrier when directed to assume primary GOES-West operations.

Proficiency in GOES-West operations is maintained by scheduling periodic GOES-West failovers from WCDAS to FCDAS for approximately 8-12 hours. Proficiency operations occur every 3-4 weeks. Other missions may schedule periodic or ad hoc proficiency training in accordance with their respective operational concept.

DSCOVR operations utilize the 21-meter antenna. The spacecraft orbits at L1, approximately 1.6 million km from earth, monitoring space weather conditions. Sensor data is provided to the Space Weather Prediction Center in Boulder, CO. DSCOVR requires a limited degree of operator monitoring and antenna adjustments. GOES-W supersedes DSCOVR in priority should GOES backup procedures be invoked. Changes in antenna pointing and ground equipment configurations will require operator intervention.

C.2.1.1.3 Launch and Early Operations (CLINs ending in AC) Contractor support for spacecraft launch and early operations may require parallel support utilizing two or more antenna systems during the launch and for a period specified by the mission’s support plan. Up to 11 passes per day may be scheduled during the launch and early orbit phase of a mission. The Contractor should plan to support up to two launches per year.

C.2.1.1.4 Daily Satellite Operations Reporting (CLINs ending in AC) The Contractor shall record in the shift log activities, including system states, maintenance actions, and significant events. The log is intended to convey complete information between technical personnel for continuity. The shift log is particularly important for tracking anomaly resolutions, wherein indications, analysis, actions, and test results are documented in detail. The Contractor shall ensure all satellite operations personnel are diligent in reporting system status and personnel activities prior to hand-over to the next crew. Shift log entries are permanent station records and must be maintained and backed up on the Fairbanks administrative LAN.

The Contractor shall report daily O&M activities in the Ground System Operations and Maintenance Summary (GOMS), which is distributed by email to all stakeholders, including satellite operators, engineers, and managers. The GOMS provides a list of satellite passes, activities associated with them, and any issues encountered.

The Contractor shall report any significant anomaly or degraded capability at FCDAS in an Equipment Status Report (ESR) within 30 minutes of detection. “Significant” implies an event or condition has occurred or is at risk of manifesting to hinder the Station’s ability to meet full mission requirements. Antenna outages, site power problems, or loss of redundancy of critical equipment are examples of items to be reported via ESR. The ESR shall contain a detailed description of the issue, actions taken or needed to be taken for resolution, and the estimated time for resolution.

C.2.1.2 Communications Security (CLINs ending in AC) Ground system operations also include use of cryptographic systems to support encrypted uplinks and downlinks. Subsequently, the Contractor shall ensure the proper function of encryptor and decryptors, including loading cryptographic key material.

The Station Manager serves as the site’s communications security (COMSEC) manager, and the FCDAS COMSEC Plan, which specifies the management and handling of this sensitive material in accordance with NSA/CSS POLICY MANUAL 3-16, CONTROL OF COMMUNICATIONS SECURITY (COMSEC) MATERIAL. Most of this material and equipment are designated unclassified controlled cryptographic items (CCI). However, one mission requires the use of cryptographic material classified as SECRET.

The Contractor shall ensure at least one staff member cleared to SECRET is present for each shift to carry out COMSEC user functions such as loading cryptographic keys or resolving COMSEC-related alarms 24/7.

Designated Contractor personnel shall be responsible for handling COMSEC documentation and materials assigned to them; controlling personnel entry to sensitive areas; and operating and maintaining command encryption equipment and devices. The Contractor shall provide personnel qualified to load and to operate KIT-223, MYK-15, KG-144, KOI-18, and AN/CZY-10 cryptographic devices.

Cleared Contractor personnel will also respond immediately to any alarms indicating unauthorized intrusions or technical faults within areas containing classified information to determine the validity of alarms and, if needed, to keep the area secure until the COMSEC custodian or alternate can investigate further.

C.2.1.3 Ground System Maintenance (CLINs ending in AC) Ground system maintenance activities include inspection, test, replacement, and repair (where possible) of hardware, including antennas, network and other support equipment;

carrying out configuration changes to hardware and software as directed; verifying software and database settings; updating operating systems and software applications; and coordinating test activities after repairs or configuration changes.

C.2.1.3.1 Preventive and Corrective Maintenance (CLINS ending in AC) Preventive maintenance (PM) activities are crucial to maintaining high availability of antenna systems and associated equipment. Specific actions may be required by equipment manufacturers to maintain warranties or otherwise to ensure proper function and performance. Other PM actions also may be derived from industry best practices, mission-specific requirements, or recommendations from FCDAS personnel. The Contractor shall perform periodic maintenance activities and tests on the antennas and associated ground systems equipment. These include, but are not limited to, alignments, calibrations, test measurements, and system performance testing. Preventive maintenance must be coordinated with NSOF or other agencies, as deemed necessary by the COR, and carried out in a manner that will minimize impact on operational support.

The Contractor shall perform corrective maintenance to identify, isolate, and rectify a fault so that the failed equipment, machine, or system can be restored to an operational condition within the tolerances or limits established for in-service operations. Corrective maintenance may include on-site repairs to board-level components, as well as replacement of line-replaceable units or entire subsystems, as practicable, dictated by warranty constraints, on-hand parts and tools, and operational needs.

C.2.1.3.2 Calibration Services (CLINS ending in AC) An essential PM function is periodic calibration of precision test equipment and other items.

FCDAS maintains a modest calibration laboratory and historically received substantial calibration services through an agreement with the U. S. Air Force (USAF). However, the USAF agreement was terminated in mid-2015. The Contractor shall perform routine calibration on site or coordinate this work with commercial calibration facilities or original equipment manufacturers as needed. The Contractor shall maintain electronic records of all calibration activities, whether or not the work is done at FCDAS.

C.2.1.3.3 Maintenance Planning and Reporting (CLINS ending in AC) The Contractor shall deliver to the Contracting Officer’s Representative (COR) a proposed ground systems preventive maintenance (PM) plan not later than 60 days after commencement of the initial contract period of performance. The Government will review this document and provide necessary or recommended changes. The Contractor shall deliver a final PM plan within 90 days of start of contract performance. The Contractor shall review and update the PM plan as needed, but not less than annually.

All maintenance actions shall be tracked, scheduled, and reported using the Government-furnished computerized maintenance management system (CMMS). Infor MP2 is the current CMMS at FCDAS. The Government purchases licenses for Infor MP2 and support services annually. However, the Contractor may propose to use their own CMMS instead of Infor MP2 as a solution, provided the alternative meets all associated requirements herein.

The Contractor shall deliver a summary of preventive and corrective maintenance actions to the COR weekly. Negative trends such as increasing failures or excessive work load required to perform these actions should be specified and resolutions recommended.

C.2.1.4 Ground Systems Performance Metrics (CLINS ending in

AA)

The ground systems operations performance metrics include system operational availability, data capture reliability, data transmission latency, and overall pass success rate.

“System” in the context of operational availability includes collecting all elements within a ground system segment that may be considered stand-alone to perform satellite tracking;

data reception, recording, and playback; raw data processing and formatting; temporary storage in preparation for off-site data transfer; radio frequency transmission; as well as equipment control, monitoring, and integrated support equipment. For example, an “antenna system” would consist of the aggregate of all components from the antenna assembly to the control room equipment such as a file server used for staging data transmissions to end users.

“Availability” is generally defined as the probability of a system being able to perform its mission or function under specified conditions when called upon to do so at a random time.

This term is applicable to systems that can be repaired or have other maintenance and associated actions performed. Downtime will not include periods in which the system is undergoing planned upgrades and associated testing, nor for Government-mandated outages for the purposes of depot level or other major maintenance outside the direct control of the Contractor.

Operational availability Ao is computed as a function of mean time between maintenance4 (MTBM) and mean down time5 (MDT):

𝐴𝐴𝐴𝐴 =

𝑀𝑀𝑀𝑀𝑀𝑀𝑀𝑀

𝑀𝑀𝑀𝑀𝑀𝑀𝑀𝑀 + 𝑀𝑀𝑀𝑀𝑀𝑀

The Contractor shall ensure minimum antenna system operational availabilities (specified in Table C.2.1-1 Minimum Antenna System Availability) or better as computed on an annual basis. The Contractor shall compute and report system operational availability to the COR monthly as well, taking care to identify risks, issues, and concerns that may impact annual system operational availability requirements. Negative trends must be analyzed and corrected.

Table C.2.1-1 Minimum Antenna System Availability

System Minimum Ao

Comments

Datron 13-meter A/B/C

0.98 Applicable to each

antenna system

Datron 5-meter A 0.98 Fairbanks

Datron 5-meter C 0.96 Barrow

Malibu 5-meter B 0.98 Fairbanks

26-meter 0.96 Fairbanks

21-meter 0.98 Fairbanks

SeaSpace 3-meter 0.96 Barrow

Data capture reliability is the measure of the amount of actual science observation data received and recorded from the spacecraft divided by the expected amount of science

4 MTBM is the mean time between all maintenance activities, both corrective and preventative, resulting in the system to be unavailable.

5 MDT is the mean system downtime, accounting for the time required to do the maintenance as well as any delays getting required parts, personnel on site, etc.

observation data to be received. Depending on mission, the quantity of data may be measured in different ways; e.g., file size in bytes, frame counts, or virtual channel counts.

The Contractor shall maintain data capture reliability of 99.5% or better, computed monthly, for each polar-orbiting spacecraft supported at FCDAS. Data metrics for non-polar-orbiting spacecraft are not measured in terms of expected frames or bytes. Therefore, data capture reliabilities for non-polar-orbiting spacecraft may be specified in successfully completed activities such as the total time telemetry and science data are received for a given session and the number of scheduled commands transmitted to the spacecraft. The Contractor shall report monthly and annual data capture reliabilities by spacecraft to the

COR.

Data transmission latency can specify the time between (a) initial transmission from the spacecraft and completion of relay to the end user; (b) data capture completion and data transfer completion to the end user; or (c) variations. Each satellite mission has different latency requirements, which may even vary according to data subtypes. In the case of COSMIC, for example, the requirement is to deliver 80% of all relevant virtual channel data to the data distribution center within 20 minutes of acquisition. In other cases, data latency times for delivery to the end user may be from ten minutes or less to several hours.

The Contractor shall report to the COR monthly latency performance by spacecraft, data types and subtypes for missions levying specific latency reporting requirements on FCDAS.

A successful pass is one in which all operational objectives were met during the scheduled contact period. Polar-orbiting satellite passes are on the order of 10 minutes duration, while GOES-W and DSCOVR contacts may be hours or even days long. A failed or “non-nominal” pass occurs when one or more objectives are not met; e.g., insufficient time to complete a command load or failure to acquire all scheduled downlink data. These issues can be caused by equipment or software anomalies, procedural or configuration problems, or operator error. The overall pass success rate is the percentage of successful contacts for a given satellite over a specified reporting period.

The Contractor shall track and report daily, weekly, and monthly to the COR the number of operational scheduled contacts for each satellite, the number of non-nominal passes, and the overall success rate. The reason for each non-nominal contact shall be documented and attributed in these reports. Passes cancelled due to FCDAS ground system or scheduling issues must also be reported. The Contractor shall report and analyze all negative trends and provide recommendations to the Government for their resolution.

C.2.1.5 Ground Station Engineering Support (CLINs ending in AC) The FCDAS Senior Systems Engineer is a Government employee responsible for coordinating all engineering activities between the station, external stakeholders, and the Contractor. Engineering activities include requirements development and validation, planning for new missions, technical studies, design work, integration planning, ground system testing, operational procedure development, and technology research. The Contractor shall provide engineering support to these activities to ensure specified operational and technical requirements are met, and changes to FCDAS ground systems are documented in accordance with CM policies and procedures. The Contractor shall also assist third parties performing upgrades or other engineering work at FCDAS to minimize any disruptions to satellite operations or FCDAS-caused delays to the third-party activities.

C.2.2 RISK MANAGEMENT (CLINS ENDING IN AA)

FCDAS embraces a formal risk management program in accordance with the Office of Satellite Operations Risk Management Plan. When risks and issues arise, the Contractor shall recommend to the Government in writing strategies for mitigation or resolution.

To this end, the Contractor shall track equipment failures and malfunctions as well as obsolescence and supportability issues from original equipment manufacturers (OEMs) and suppliers, including their ability and responsiveness to re-supply products. The Contractor shall coordinate with the COR to maintain a level of spare parts to ensure against equipment outages due to the unavailability of parts required for repair of equipment. The Contractor shall ensure that adequate stocking levels of critical and non-critical spares are maintained and replenished. Factors involved in deciding the appropriate inventory levels must take into consideration the restocking time, cost of the inventory, shelf life, the components’ failure rates, sources and shipment lead-times, mean-time-to-repair (MTTR), the criticality of the component(s) to continue operations, and the potential obsolescence of the parts.

The Contractor shall also assess and recommend equipment upgrades, facility improvements, skill enhancements, logistical support changes, and administrative changes that can be implemented over a period of up to five years. These recommendations will be considered for implementation in the yearly budget request for the Station. The Contractor shall conduct reviews with the COR not less than quarterly to evaluate risks and recommendations.

C.2.3 IT SYSTEM SUPPORT REQUIREMENTS (CLINS ENDING IN AF)

The Contractor shall provide the necessary personnel to administer the operating systems of all components of all FCDAS IT systems, which include the administrative LAN, satellite operations networks, as well as building control and security systems. “Administer” encompasses user account management; security implementation such as patch management and deployment as well as anti-virus implementation and updates; network performance management; IT asset inventory control and peripheral device management;

network documentation; and the configuration and deployment of new equipment. All system administrators shall meet and maintain training requirements specified in Commerce Interim Technical Requirements (CITR) CITR-006: Information System Security Training for Significant Roles.

C.2.3.1 Information System Administration and Maintenance (CLINS ending in AF and AG)

The Contractor’s IT personnel shall:

a) Develop and implement procedures for managing user accounts.

b) Develop and document common system management procedures (adding additional workstations, adding or deleting user accounts, performing periodic backups).

Document procedures for troubleshooting common problems.

c) Provide backup and restore functionality, by automated means, of all configurations provided and provide a backup of the installed configuration on electronic media.

d) Assist in the specification and procurement of new workstations and related peripherals and software.

e) Install workstations, peripherals, operating system and other software.

f) Install printers and configure printing services.

g) Operate and maintain station communications systems, including the station commercial telephone switching system, NOAA-owned data communications equipment, station intercommunications and paging systems, Internet access equipment, and two-way radio equipment.

h) Carry out configuration control of station computer systems and equipment. This includes recommendations for improvement in station capabilities; modification development, control, and implementation; documentation control and updating;

and desktop/laptop computer hardware and software configuration control.

i) Install and maintain configuration control of station desktop/laptop computers and local area network LAN servers. There are currently 52 workstations, 19 servers, 18 printers and 13 network devices, which include firewalls, routers and switches associated with the FCDAS LAN. Operations support systems include 29 workstations, 27 servers, and 39 network devices.

j) Perform software installation and maintenance on desktops/laptops.

k) Monitor network activity on the FCDAS LAN and verify Intrusion Detection System

(IDS) logs, network performance and Internet Access control logs on a daily basis.

l) Provide technical assistance, as required, to vendors maintaining the security and building control systems.

m) Provide technical support for the Station’s security systems including cameras, access control system and motion detectors. The Station has a Technical Support Program with the OEM in the event the Contractor staff at the station cannot correct a system defect.

C.2.3.2 IT Security (CLINS ending in AG)

The Contractor shall comply with the IT Security requirements of the Department of Commerce as outlined in Commerce Acquisition Regulation (CAR)1352.239-72, Security Requirements For Information Technology Resources (October 2006), except that the C&A requirements of clause 73, section (i),do not apply, and a Security Accreditation Package is not required. In addition, personnel shall be screened in accordance with the requirements for High Risk contracts as specified by CAM 1337.70; specifically, in accordance with CAR 1352.239-70, Security Processing Requirements for Contractor/Subcontractor Personnel Working on a Department of Commerce Site or IT System (High or Moderate Risk Contracts) (December 2006).

All networks, computing and communication devices, and control equipment must comply with FISMA and other related federal, DOC, NOAA, and OSPO security requirements for information technology. These demands require continuous monitoring, regular software patching, scanning, configuration management, and frequent reporting on short notice.

In the performance of its work, the Contractor shall meet all applicable requirements in the U.S. Department of Commerce IT Security Program Policy and the NESDIS IT Security Handbook found at or provided by the Government at the request of the vendor:

https://intranet.nesdis.noaa.gov/ocio/it_security/handbook/it_security_handbook.php

C.2.3.2.1 Information Systems Security Officer (CLINS ending in AG) The FCDAS Information Systems Security Officer (ISSO) develops and monitors compliance with OSPO information security control policies and procedures for the systems within OSPO. The ISSO plays an active role in coordinating the development and update of the System Security Plans, equipment and software updates for the FCDAS Administrative LAN and COSMIC satellite networks. The ISSO also coordinates with the System Owner and other stakeholders any changes to the system and assessing the security impact of those changes.

The ISSO will serve as principal staff advisor to the System Owner for two networks on all matters involving the security of the information systems. Other duties include management of the security aspects of the assigned information systems and oversee the day-to-day security operations of the assigned systems; assisting the system owner (SO) in developing and enforcing security policies for the information system; maintaining the security authorization package in the Cyber Security Assessment and Management (CSAM) system; updating the system security plan (SSP) and supporting documents referenced in the SSP; monitoring execution of plans of action and milestones (POA&Ms) and updating POA&M status in CSAM; executing and documenting continuous monitoring activities; and managing and controlling changes to the information system and assessing the security impacts of those changes.

The Contractor shall provide the ISSO function. This is a Critical-Sensitive National Security position requiring a U.S. Secret security clearance. As required by CITR-006: Information System Security Training for Significant Roles, the ISSO shall be required to obtain and maintain professional certification (e.g., Certified Information Systems Security Professional). Therefore, the training hours are dictated by the certifying organization’s https://intranet.nesdis.noaa.gov/ocio/it_security/handbook/it_security_handbook.php annual renewal requirements for the professional certification held. The Government will not reimburse the Contractor for professional development and certification training.

C.2.3.2.2 IT Security System Administration(CLINS ending in AG) Staff supporting the ISSO are essential to ensure IT security compliance (including documentation), implementing controls, scanning, active monitoring, and reporting are carried out in a timely way and conform to federal, DOC, and NOAA policies and procedures.

The Contractor shall provide personnel with training and professional qualifications specifically for roles in IT security, including IT security administration. Development of plans of action and milestones (POA&Ms) is a joint effort between the Government and Contractor staff.

Contractor IT security system personnel assigned to these roles will apply approved secure configuration settings to all systems to meet DOC, NOAA, and OSPO standards. Any changes shall be thoroughly tested to ensure (a) implementation requirements are met; and (b) there is no negative impact on satellite operations. IT security system administrators also assist the system administration team, the ISSO, and NOAA Computer Incident Response Team (N-CIRT) with investigation of unusual or unauthorized activities as well as provide artifacts, documentation, and other information in support of authorization and accreditation activities.

C.2.4 FACILITIES SYSTEMS OPERATION AND MAINTENANCE (CLINS

ENDING IN AA, AD, AE AND AI)

C.2.4.1 Facilities Overview (CINS ending in AD) The Contractor shall provide all management; supervision; labor, materials, equipment and supplies not otherwise provided by the Government;, and is responsible for the efficient, effective, economical, and satisfactory operation, scheduled and unscheduled maintenance, repair of equipment and systems and buildings, cleaning of spaces identified, and grounds care services within the property line of FCDAS. Contractor will have use of Government’s vehicles to perform such services.

Table C.2.4-1 FCDAS Buildings

Building Approximate Area (Gross Square Feet)

Boom Truck Garage 744

Contingency Operations Area 5,711

Covered Storage Building 3,200

Building Approximate Area (Gross Square Feet)

Covered Storage, Warehouse Supply Yard

Facilities Building 10,198

Fairbanks Satellite Operations Facility (FSOF)

20,240

Guard House 470

Gravel Storage Building 488

Gilmore Creek Geophysical Observatory (GCGO)

10,972

Old Gate House 160

Power House 11,100

Supply Warehouse 2,492

Visitors Kiosk 325

Water Storage Building 4,166

Wood Cabin 580

Operations Building (Old Operations Complex)*

18,103

Cafeteria Utility Building (Old Operations Complex)*

5,550

Range and Rate Building* 2,800

Transmitter Building* 1,063

Buildings identified with an asterisk are vacant and designated for demolition. For these buildings the scope of work includes minimum service sufficient to protect the building against weather, vermin, vandalism, and fire.

The following equipment and systems are included in this scope of work:

a) Electrical generation and distribution systems and equipment.

b) Heating, ventilation, and air conditioning (HVAC) systems and equipment.

c) Plumbing systems and equipment.

d) Fire protection and life safety systems and equipment.

e) Building Automation System (BAS) and other controls.

f) Public address systems.

g) Architectural and structural systems, fixtures, and equipment within the site (to the property line).

h) Computerized maintenance management system (CMMS).

i) Locks, fences, gates, vehicle barrier systems.

j) Dock levelers and roll-up and sliding garage doors.

k) Elevator and vertical transportation systems.

l) Storm drainage systems.

m) Roofing.

n) Flag poles, lighting and pulley systems.

o) Vehicles and mobile equipment.

p) Water and fuel storage tanks.

q) Monitoring and scheduling of septic waste removal via Government’s 3rd party vendor.

C.2.4.2 General Facilities Requirements (CLINS ending in AA, AB, AD, and AE)

The Contractor shall:

a) Be responsible to make management and operational decisions needed to meet the quality standards required under this contract.

b) Use innovation, technology and other means and methods to develop and perform the most efficient services for the building.

c) Implement an effective Quality Control Plan (QCP).

d) Implement an effective service call system that results in prompt, professional, and courteous resolution of service requests.

e) Keep the CO or designee informed of current status of the work being performed, provide work schedules, provide a major equipment and critical system break down or impairment form, and provide other pertinent information needed by the CO or designee.

f) Reduce the environmental impacts of work performed under this contract by using, to the maximum extent, environmentally sound practices, processes, and products.

g) Provide training to their employees that will stress stewardship in maintenance practices, i.e., the proper use, disposal, recycling of chemicals, dispensing equipment, and packaging. Provide documentation that their employees are completing training in the core competencies and participating in continual educational training according to the Federal Building Personnel Training Act.

Ensure that its employees are properly licensed and certified to operate necessary building systems or equipment for which licensed or certified personnel are required by federal, state, or local law, codes or ordinances.

h) Comply with all applicable federal, state, and local laws, regulations and codes, including any supplements or revisions. The Contractor shall obtain all applicable licenses, training, and permits. If a change in law or regulation requires the Contractor to implement an action that will result in an increase or decrease in Contract price, the Contractor shall implement the required action and within 30 calendar days submit to the CO or their designee a price proposal for such change. If the CO or their designee determines an equitable adjustment is substantiated a modification to the Contract will be issued.

i) Protect Station structures from damage due to local environmental conditions, such as extreme cold and the formation of structure-threatening “auf-eis.” “Auf-eis” is defined as the phenomenon of water overflowing creek banks due to the freezing of water in the creek bed diverting the normal water flow. Water overflowing the creek banks freezes, forming a steadily advancing sheet of ice. As water continues to overflow the creek banks, the auf-eis builds and progresses along a path of least resistance, sometimes threatening station structures. The station has used a system of dikes and hot water/steam intrusion methods to control the formation of auf-eis.

Equipment necessary to control auf-eis will be provided by the Government.

C.2.4.2.1 Exclusions Excluded from this Scope are:

a. Physical access control card reader and closed-circuit video security systems (but operation of systems is included).

b. Furnishings.

c. Kitchen appliances and equipment (but ductwork above the ceiling, grease traps with associated piping, and any fire suppression or fire alarm equipment are included).

d. Equipment owned by servicing public utilities.

e. Cost of software, and software licenses for BAS and CMMS systems (but installation and…