8-2. Scope of Work - Door Tag Placement Services (1).pdf
PDF 134 KB Posted
- Attached to
- Utility Billing Door Tag Placement Services
- Solicitation number
- BVB 417-26 YM
- Issued by
- Upton County, Texas
About this file
This is a Scope of Work document for the City of Amarillo, Texas, outlining requirements for Utility Billing Door Tag Placement Services. The City of Amarillo Utility Billing Department issues approximately 600-1,000 door tags monthly on a per-district basis for meter removal notifications. The service involves field delivery and placement of preprinted hang tags at designated residential and commercial addresses throughout the City of Amarillo. The City will provide contractors with meter removal notification notices, precise address lists, delivery documentation spreadsheets, customer talking points, three branded caps/vests/shirts, a City Contractor ID Card, general safety training upon hiring, and detailed written job instructions on a weekly basis every Friday. No guaranteed minimum number of tags is specified, and all tags must be placed by deadlines established by the Utility Billing Department with completed address documentation returned weekly for payment processing.
The contractor must provide a qualified individual with a criminal background check equivalent to City of Amarillo employment standards, reliable transportation with current Texas Auto Liability Insurance, and professional appearance while performing duties. The individual is responsible only for tag placement and is not required to answer customer questions or negotiate; customers are directed to contact the Utility Billing Department directly. The contractor must ensure the individual wears City-branded clothing with visible emblem and carries the issued City Contractor identification card at all times during operations. The scope does not specify contract pricing terms, award dates, contract duration, or renewal options; however, the contractor assumes all costs associated with vehicle operation including fuel, maintenance, and insurance.
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Text version
SCOPE OF WORK - DOOR TAG PLACEMENT SERVICES
The City intends to obtain the services of a qualified respondent to provide and deliver Door Tag Placement Services for Utility Billing, that complies with the City's general terms and conditions of the Agreement. Each vendor bears the responsibility of understanding the requirements of the specification and providing compliant material. All questions regarding the specification shall be resolved prior to submission of a proposal. Each proposer is required before submitting their proposal to be thoroughly familiar with all the specifications and the general terms and conditions in this package. No allowance will be made because of lack of knowledge of this document. It is the responsibility of each proposer to ascertain if any part of the specification has unsafe or poorly designated criteria contained in it and thoroughly explain those areas in their proposal.
Potential Number of Tags There is no guaranteed minimum number of tags that will be provided. The City of Amarillo Utility Billing issues approximately 600-1000 door tags per month, issued on a per district (area) basis.
The City of Amarillo will provide:
1. The City will provide the meter removal notification notices, a list of exact addresses that the preprinted hang tags need to be delivered, a spreadsheet to document delivery date and time, and proper talking points when approached by a customer during the tag delivery process. These items will be provided to the Contractor on a weekly basis (every Friday) by the City's Utility Billing Department.
2. The City will provide the contractor to use during term of contract: three (3) caps, vests or shirts with the City emblem, along with a City Contractor ID Card.
3. The City will provide general safety training to the contractor upon hiring.
4. The City will provide detailed written instructions to the contractor as to the contractor's job requirements and job responsibilities.
The Contractor will provide:
1. The Contractor will provide an individual to hang tags as directed by the City of Amarillo's Utility Billing Department.
2. The individual provided to hang tags must have criminal background check that would be equivalent to a criminal background check required for regular employment with the City of Amarillo.
3. The Contractor will be required to provide reliable transportation, as the job will require travel throughout the City of Amarillo. Fuel, maintenance, up-keep, insurance, etc. will not be the responsibility of the City of Amarillo. All vehicles used in the performance of this contract must have current Texas Auto Liability Insurance.
4. Tags will be placed on residential and commercial locations throughout the City of Amarillo as directed by the City.
5. The individual placing the tags will not be required to negotiate with the customer. If approached by a resident or commercial customer, the Contractor should instruct them to contact the City of Amarillo Utility Billing department. The Contractor will not be required to answer questions. Their only requirement is to place the tag on the door of the location.
6. The individual placing the tags will be required to wear a shirt with the City's emblem visible.
An identifying City emblem must be always worn in a professional manner and visible while hanging door tags. Contractor will also be asked to carry or wear the issued City Contractor identification card on his/her person while hanging tags.
7. All City hang tags must be in place by deadline established by the City of Amarillo's Utility Billing Department and a detailed listing of completed addresses must be returned to the City for documentation of payment on a weekly basis.
Exhibit A
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